Auto Europe US

Advarsel

Advarsel - benyt IKKE k10mobility.com & autoeurope.com k10mobility.com & autoeurope.com - Bestilt bil online via autoeurope hos k10mobility. Biludlejnings firma ligger uden for Mallorca lufthavn og du afhentes i shuttlebus. Ankom til tiden - ingen kø MEN gik derfra “uafklaret” og UDEN bil, da de var fuldstændige urimelige - har betalt lejen via nettet som IKKE refunderes…. = 1.650 kr. og er endvidere fuldt forsikret hjemmefra 1 ) Plastik kørekort blev afvist som “ugyldigt” grundet er mangler hjørne MEN alt på kørerkort er læsbart og intakt og har som i ALDRIG før haft nogle problemer med denne “mangel” i udlandet før K10 henviser til deres strenge love i Spanien, MEN kan undtagelsesvis tilbyde udlevering af bil imod et engangsbeløb pålydende 546 euro ( 4095 kr ) grundet denne “kørekorts defekt” ??? Fejler kørekort så åbenbart ikke noget hvis bare man betale denne ekstra forsikring på 546 Euro - er kørekort så lige pludselig blevet gyldigt ??? K10 ville og kunne ikke betjene os anderledes og bad os kontakte dem som vi havde lejet bil hos - således gjort og Autoeurope ville og kunne ikke gøre noget og henviste tilbage til k10 OBS ikke nemt at finde brugbart tlf nummer Til autoeurope var 4 tlf. igennem - fik dog fat i Tyskland afdelingen til sidst Sikke da en service - den skal Man IKKE lede langt tid efter - bedøm selv ! Jeg kommer ALDRIG til at bruge dem igen og råber gerne højt om “mangen til opførsel” der er hvad det bliver til …. Har nu lejet bil i andet selskab her på Mallorca i Spanien UDEN nogle former for “bøvl” eller nogle kommentarer mht. kørekortet ******* WARNING – DO NOT USE k10mobility.com & AutoEurope.com k10mobility.com & AutoEurope.com I booked a rental car online through Auto Europe with K10 Mobility. The car rental company is located outside Mallorca Airport, and you are picked up by shuttle bus. We arrived on time – there was no queue. However, we left without a car and without any resolution, because they were completely unreasonable. I had already paid for the rental online, which is non-refundable – €220 (approx. DKK 1,650), and I also had full insurance coverage arranged from home. 1) My plastic driving licence was rejected as “invalid” because it was missing a corner. Everything on the licence is completely readable and intact, and I have never had any problems abroad before because of this minor defect. K10 referred to their strict laws in Spain, but they could exceptionally offer to release the car if we paid a one-time fee of €546 (approx. DKK 4,095) because of this “driving licence defect”. So apparently there is nothing wrong with the driving licence if you simply pay an additional €546 in insurance? Does the driving licence suddenly become valid then? K10 said they could not and would not help us in any other way and told us to contact the company we had rented the car through. We did exactly that, but Auto Europe could neither help nor do anything about the situation. Instead, they referred us straight back to K10. NOTE: It was not exactly easy to find a useful telephone number for Auto Europe. We had to go through four different phone numbers before finally reaching their German department. What a service! This is certainly not the kind of service you have to search very hard to find – judge for yourself! I will NEVER use either of these companies again, and I will certainly make sure to speak up about this kind of treatment. We have now rented a car from another company here in Mallorca, Spain, without any problems whatsoever and without a single comment regarding the driving licence.

Months of delays and completely contradictory explanations

Before my trip to Iceland, I emailed Auto Europe specifically to ask whether the Iceland road tax was included in my rental. I was told by Auto Europe that it was included. When I arrived at Budget in Keflavík to pick up my car, the Budget employee told me I still had to pay an additional charge for the Iceland road tax. Because I had just arrived after an international flight and was told this was a required government fee, I paid it. After my trip, I contacted Auto Europe because this directly contradicted what they had told me before I traveled. Instead of receiving a prompt explanation, I spent months waiting while Auto Europe investigated the issue. When they finally responded, they claimed the charge was not for the road tax at all, but for optional insurance that I had supposedly purchased. This was completely different from what Budget had told me at the rental counter. Auto Europe never provided clear documentation showing that I had knowingly purchased additional insurance or explaining why Budget had described the charge as a mandatory road tax. The most frustrating part was not just the charge itself. It was spending months trying to get an answer, only to receive an explanation that directly contradicted the information I had been given when I picked up the car. Whether Budget gave me incorrect information or Auto Europe did, I should not have been left with two completely different explanations for the same charge. I expected Auto Europe to stand behind the information they gave me before my trip and to help resolve the issue. Instead, I was left with contradictory explanations and had to pursue the matter myself. Based on this experience, I will not use Auto Europe again.

Unreachable Customer Service

I made a reservation for a rental car in Italy via Autoeurope and now I regret it. My wife didn't feel well on the day we reserved the car, so we forfeited the reservation. As we purchased the travel insurance I was sure we could get a refund. When I opened a claim the travel insurance requested a written confirmation that our reservation has never been used and for 3 weeks I can't get it from Autoeurope. The main reason is their non-existent and unreachable Customer Service. All phone numbers associated with Autoeurope tell to use their website and hang up. There is no way to contact this business and get a meaningful response. I don't recommend this business to anyone.

Brian BarrUnited States · 2 reviews · Experienced 2026-06-15 · Posted 2026-07-22

Complete scam

Complete scam. Contract said if one hour late you lose any money you put down. I paid for a car for two weeks and they took the car because I was 30 minutes late. I tried calling the number but it's a non working number, COMPLETE SCAM.

Tommy TyngUnited States · 2 reviews · Experienced 2026-07-22 · Posted 2026-07-22

BEWARE: Auto Europe is a SCAM and third party broker

I am extremely disappointed with my experience with Auto Europe. Before my rental even began, I realized I had accidentally booked my reservation through July 27 instead of June 27. I immediately called Auto Europe on June 13 to correct the mistake before picking up the vehicle. Rather than helping me resolve the issue, I was told that nothing could be done until after I returned the vehicle. As a result, I spent my vacation worried about a reservation problem that I had proactively reported before my rental even started. After returning the vehicle, I had to contact Auto Europe again to request the promised review of my early return and refund for the unused portion of the reservation. Instead of receiving assistance, I found myself chasing information while also dealing with an unexpected damage claim from the rental company. For a company that advertises itself as an advocate for its customers, I expected far more assistance. When customers identify an obvious booking mistake before the rental begins, there should be a practical way to resolve it. Instead, I was told to wait until after the rental, creating unnecessary stress and significantly complicating the situation. I sincerely hope Auto Europe improves its customer service and takes a more proactive role in helping customers when issues arise.

My experience renting a car at Venice…

My experience renting a car at Venice Marco Polo Airport (VCE) was the worst rental experience I've ever had. I originally had an Avis reservation for a Cupra Formentor (or similar) for about USD 670. My flight arrived early, so I went to the counter to ask if I could pick it up sooner. I was told the vehicle wasn't ready and to come back later. Before deciding to return the next morning, I repeatedly called Avis that evening to confirm it wouldn't be a problem. No one answered. When I returned the following morning, my reservation had been canceled as a no-show, despite having physically visited the counter the previous day. My only option was to rent another vehicle at roughly three times the original price. While I was at the Avis counter, another American traveler experienced a similarly frustrating situation. His flight had been delayed, his third-party reservation had already been refunded, and even after offering to pay substantially more for another vehicle, he was still turned away. Watching another customer face a similar problem made me realize my experience was not an isolated incident. Since I had booked through Auto Europe, I immediately tried contacting them for help but couldn't reach anyone who could assist while I was stranded at the airport. I then booked a replacement through Priceline with SIXT for approximately USD 990. At the SIXT counter, I explained what had happened. I was told my reserved vehicle category was unavailable. When I pointed out that I already had a Priceline reservation, the representative asked whether I had prepaid. I explained that I had chosen Priceline's "Pay at Counter" option. He then told me that because I hadn't prepaid, my price was not locked in. He presented what he described as my only two options: approximately USD 2,000 with the protection package or USD 2,400 without it. Those were presented as my only available choices, so I signed the agreement. After returning home, however, SIXT told me in writing that the replacement SUV had been provided free of charge because my reserved vehicle was unavailable. That explanation was completely inconsistent with what I had been told at the counter. My dispute has never been about signing the agreement—it's about how the transaction was presented before I signed. I filed a complaint with SIXT, sought independent dispute resolution, and even disputed the charge through Bank of America, but ultimately received no refund

Stay away

I needed to change my reservation to add an additional day. But the "manage my booking" page button the modify the reservation is now gone. It says I cant manage the reservation online. When I go to "contact us", there is no way to email or chat and there is no phone number. So I've just lost my money with no way to contact them. I won't ever use Auto Europe again.

NEVER AGAIN!

NEVER AGAIN!! Don’t use this websites for booking rental car! I made 2 reservations for 2 cars Peugeot 5008 and Jeep for 5 days and I paid 2x 145€. But when I came to rental-office they said to me, so they don’t have this car which is in reservation, but they offer me other car for 1.200£!!! I did’t rent it I went to other office where I rent car for 650€ each. I complain by customer email, but nobody answer me, so I paid 280€ for NOTHING!!

Ragnar GudmundssonIceland · 1 review · Experienced 2026-03-25 · Posted 2026-07-06

WARNING!!

WARNING!!! Autoeurope sold me service from Europcar in Spain. When I came to pick up the car, Europcar refused to provide the car unless i paid additional insurance which effectively doubled the price of the rental. While that is not directly relevant, I have premium VISA card with highest insurance policy, including rental car. This was just after midnight and no alternatives to rent at Alicante airport. For three months now, Autoeurope has been stalling and next step is reporting to the police.

For the third time in the past 6 years…

For the third time in the past 6 years Autoeurope's service came up short. This last time the company (Centauro) in Spain (it happens very often there) did not honor their agreement with Autoeurope, denying they had a booking through Autoeurope for me. They put in me in a position to either rent at much higher rate or go fish for another rental car company - dragging two suitcases along. I gave in because of fatigue and urgency to arrive to my destination. Now is not even possible to contact Autoeurope to claim my double charge back, as with the excuse of technology modernization they eliminated phone contact. Well, I'm done with them. If I have to be fleeced, I might as well do it directly with the rental car company.

Davide CisUnited States · 2 reviews · Experienced 2026-05-24 · Posted 2026-06-30

Terrible, terrible, terrible!

I had an absolutely terrible experience with this car rental service and Europcar, and I strongly advise others to stay far away. I made a reservation in good faith, only to be told upon arrival that no car was available for me. To make matters worse, despite the fact that I never received the vehicle I paid for, they flat-out refused to issue a refund. The staff were completely unhelpful and showed zero accountability. Instead of trying to resolve the issue, they hid behind vague policies and offered no real explanation or solution. I was left stranded, forced to scramble for alternative transportation at the last minute, which cost me significantly more time and money. What’s most frustrating is the lack of basic fairness. Charging a customer for a service that was never delivered is unacceptable. Any reputable company would have processed a refund immediately, but this one clearly prioritizes profit over customer satisfaction. This experience was not only inconvenient but also incredibly stressful and disappointing. I will never use this company again, and I highly recommend that anyone considering it think twice before booking. Save yourself the headache and choose a company that actually stands by its commitments.

Adam HaneyUnited States · 1 review · Experienced 2026-03-22 · Posted 2026-06-28

Don’t count on them to help if you have an issue

I’m sure they are ok if you don’t have any issues. But when I used them to rent from Budget in Innsbruck, and arrived and Budget’s systems were down, after waiting 3 hours for a car rental I called Auto Europe for help. I was told to rent a new car on site (for more than double the cost of my original rental) and that my original cost would be refunded, as well as the difference between my original booking and the onsite booking, so that my total cost wouldn’t change. They refunded my original payment but I haven’t seen that additional refund related to the onsite rental and I don’t think I ever will. Awful experience with the rental and awful experience with support, who has me the run around. I will basically never see the additional refund.

DavidUnited States · 1 review · Experienced 2026-04-03 · Posted 2026-06-27

This company took my monies and did not…

This company took my monies and did not provide the vehicle through Avis. They fraudulently received 800.00 and did not complete contract when we arrived in Rome Italy . And they will not return the monies they stole from us, there customer service is terrible very dis honest company , run from them. Abis and others should run too!!!

bkellykellys.ieIreland · 3 reviews · Experienced 2026-06-13 · Posted 2026-06-21

We were extremely disappointed …

We were extremely disappointed to arrive at Girona Airport on 13 June at 16:50 and discover that our car hire company, Enterprise, was closed and that there was no way of contacting anyone. Our flight landed at 17:00 and I immediately went to the car hire area, only to realise that the Enterprise office was not located in the airport terminal. After receiving no answer to my telephone calls, I took a taxi to the Girona Enterprise office 15KM from airport - despite that my booking said Girona Airport pickup, where I discovered that the office had closed at 13:00 on Saturday. This was completely unacceptable and caused significant stress and inconvenience at the start of what was meant to be a relaxing holiday. As a result, we were left with no option but to arrange alternative transport and eventually hired a vehicle from Gobycar at a cost of €1,044. I am extremely disappointed by this experience and the lack of support available when we arrived.

Sofia SpagnuoloCanada · 1 review · Experienced 2026-01-31 · Posted 2026-06-16

DO NOT BOOK THROUGH HERE

DO NOT BOOK THROUGH HERE. Absolute scam. Rented a car in Costa Rica and the booking information clearly stated insurance was included. When we got to the car rental place they said even though it says that, its actually not and to take the matter up with autoeurope. Auto Europe has NO phone number for customer service.

Booked thru AutoEurope

Booked thru AutoEurope, rental company was Dryyve. When i tried to get the car, they started giving me reasons as to why I HAD to get insurance. I cancelled the reservation and went with another company. Now they're declining a refund since I didn't cancel 48hrs before pickup. Well, I didn't expect to have to pay 4x the rental car amount in insurance for lame reasons. I won't ever do business with either company ever again.

BEWARE AUTO EUROPE!!

beware when you book a rental car through auto Europe. They are a broker and they will not help you resolve issues. I rented a car and they assigned me to auto via. The original reservation was like $300 and included cancellation protection and full coverage for the vehicle so that I had no responsibility. I always do this when traveling in Europe, especially Italy where the driving is a little crazy. When I arrived to pick up my car, the person behind the desk told me that the full coverage I had requested and reserved was not the same as “their“ full coverage and that I would still have responsibility if something happened. This is not the coverage I wanted - I wanted 100% coverage. He would not adjust the reservation in any way and said that I had to cancel it through auto Europe and that he could not do it. He made an entirely new reservation which ended up be almost the price. I had expected to pay extra for the one-way transfer fee and the GPS navigation, but he charged me more for the base rental as well. Looking back, I see that this was a scam and just his way of driving up the cost of the rental by doing it as a direct rental instead of using the original reservation. I called auto Europe and told them everything that had happened and that while I picked up the car, I did not pick it up under the original reservation and I needed to cancel that and get a refund because they had already charged me. The customer service rep actually said to me that this was a common practice of auto via. That they instilled fear in people that the coverage wasn’t appropriate just so they could redo the reservation directly and charge more. Because I had cancellation protection he said he was going to cancel the original reservation and refund my money. One month later I still have no refund so I contacted auto Europe and now I’m in a battle with them and they just keep repeating the same thing over and over. You picked up the car you are not due a refund. They are not addressing what happenedand that I did not pick up the car under their reservation and it was canceled on phone. I have provided them all the documentation and proof and they still are refusing to refund. So now I have paid over $1000 for a car that was originally supposed to cost $343 plus another $200 that I was aware of that you pay when you pick up for one-way transfers and GPS navigation. So basically I paid double for the car and auto Europe is refusing to help me even though they are well aware that auto via is practicing this way. I have filed a complaint with the Better Business Bureau and also disputed through my credit card. Very disappointing as I have rented many cars in Europe and this is the worst experience ever. Do not use auto Europe and especially do not use a supplier called Auto Via. Way better off renting directly through Hertz or whoever else works in Europe!

Allan GonzalesCanada · 1 review · Experienced 2026-05-04 · Posted 2026-05-04

Excellent 👌

No support when things go wrong (e.g. duplicate charges)

I’ve rented through Auto Europe several times without issue, but my most recent experience highlighted a major downside. My booking clearly included third-party liability, fire insurance, and mandatory fees. However, the rental company (Budget in St. Thomas USVI) charged me again for these same items. I contacted Auto Europe to resolve this, but after 3 months nothing was fixed. They repeatedly said they were waiting on Budget, even though I had already provided all documentation and was in direct contact with Budget myself. The takeaway for me is that if something goes wrong, even something as straightforward as duplicate charges, Auto Europe does not help resolve the issue. Based on this experience, I wouldn’t use them again.

No Refund From Auto Europe

I am unable to receive my refund as per Auto Europe's policy. Auto Europe cancelled my reservation well in advance of the 48 hour refund requirement. They will not chargeback or refund the $850.34 that I paid well in advance. Do not use this company, they are extremely unprofessional and do not abide by their own refund policy. I rent cars frequently and will certainly get the word out regarding their lack of honesty and integrity.