Auto Europe US

Rowena GondenUnited States · 1 review · Experienced 2025-08-19 · Posted 2025-08-20

Stellar customer service in a world of mediocrity

After struggling for hours to reach Europcar with concerns I had about how to pay tolls on one of France's 'free flow' autoroutes (no one answers the phone, there's no email, no live chat, zilch), I called AutoEurope in desperation. Given that I booked my rental car with Europcar through the company, might someone there be able to help? And just like that, I was transferred to the VIP department at the corporate offices in Maine, where I found myself talking to a lovely rep who offered reassuring answers to my fear of being slapped with heinous penalties for not being able to pay tolls within the mandatory 72 hours. Thank you, Ivy -- your professionalism and helpfulness were deeply appreciated.

It was easy

It was easy, very good website

Easy to navigate.

I always book my vehicle through Auto…

I always book my vehicle through Auto Europe. Very easy

I found the WEB site to be easy to…

I found the WEB site to be easy to navigate. All of my questions seemed to be available already on the site. I have used AutoEurope on past trips to Italy and have had good results in booking as well as conditon of vehicles I rented.

Tsai EricTaiwan · 2 reviews · Experienced 2025-08-05 · Posted 2025-08-15

Customer “Service” That Defends the Supplier, Not the Customer

I booked through Auto Europe expecting them to protect my rights if the rental company acted unfairly. Instead, their customer service completely failed to defend me against Europcar’s blatant misconduct: EuropCar (MXP) did not provide the booked vehicle, arbitrarily upsold me, and used inconsistent, dishonest tactics. They claimed a Jeep Avenger (a platform-sharing twin of the Fiat 600) was an “upgrade” worth €396.40 — and Auto Europe saw no problem with that. I provided clear evidence: the agent crossed out the €396.40 on the contract, circled a lower total, but later billed me the full higher amount. Auto Europe still refused to press them. Worst of all, when I asked if in the future I could refuse such scam upgrades and simply walk away for a refund, they said non-refundable — meaning either accept being overcharged or lose all your money. Whose side is this customer service on? Certainly not the paying customer’s. I will no longer recommend Auto Europe and will actively warn others about this experience.

Reasonable Prices and Ease of Booking

Autoeurope rental was easy to navigate.

Auto Europe is just the best.

Very clear description of cars

Very clear description of cars, insurance, and payment amounts. NO big surprises through the easy setup and payment.

RichDXBFrance · 9 reviews · Experienced 2025-08-13 · Posted 2025-08-13

DO NOT USE - WORST SERVICE

Customer service is dreadful Agents are unwilling to help, and extremely passive aggressive. I was charged multiple times for same reservation, they do not respond to emails. Customer service only open 3 limited days per week. If you get hold of an agent they refuse to help. DO NOT BOOK WITH AUTOEUROPE.

Easy to book

Easy to book, reasonable cost

Phil ColemanUnited States · 1 review · Verified · Experienced 2025-08-11 · Posted 2025-08-12

easy to understand

easy and sensible directions

Easy to manouver

Autoeurope does not keep its promise

We have been autoeurope for years, but the recent rental experience has made us realize all the so-called customer service is full of words but no action. Due to some credit card mishaps, we ended up with a new rental arrangement, and the local rental car company provided us with signed documents for us to get the original rental agreement voided and get the money back from Autoeurope. However after initially promised part of the money back, Autoeurope has decided to keep silent, ignoring repeated inquiries. It has been over two months since Autoeurope agreed to refund, there has been no response since?!

Joe Lila RuggioUnited States · 3 reviews · Verified · Experienced 2025-08-09 · Posted 2025-08-10

simple and quick

Extremely Disappointing

My experience with Auto Europe was extremely disappointing. I booked a car through their service (Voucher № EU22630753), providing all required information, including my flight number so that the rental provider could track any delays. On the day of the rental, my flight was delayed. Upon arrival at the pick-up point, I was informed that no car would be provided. Auto Europe refused to refund the payment, claiming I was responsible for personally reporting the delay. This raises the question: why do they request flight numbers if they do not use this information to assist the customer? In fact, the rental service was not provided. Nevertheless, the company retained the full payment, refused to accept responsibility, and even refused to verify whether the payment was passed on to the actual rental provider. I consider these actions to be wrongful retention of funds for an unprovided service. The company completely dissociated itself from any responsibility and demonstrated absolute disregard for customer support. I do not recommend using Auto Europe. In any unexpected situation, you will be left entirely on your own, without assistance and without a refund.

the best prices ever

Ed NiyongaboUnited States · 1 review · Experienced 2025-08-07 · Posted 2025-08-07

A lot to learn

I am learning a lot in just one day I can't wait to learn more.

Fast and easy

Fast and easy, disclosure of all fees.

Easy peasy

Process was easy and straightforward