Backcountry Gear

Got it to me quickly

Got it to me quickly, love my new boots.

Great price

Great price, quick delivery. I had to make a return to change size, unfortunately I had to pay return shipping which nullified my sale price.

good fast service

good fast service. Item is as described. No complaints

Had part of my order filled…

Had part of my order filled incorrectly. But the staff was responsive in getting the correct items sent out and gave me the items they'd sent in error at a discount.

Hilleberg 4pc Pole Holders

They had what I needed and it arrived when they said it would. The price was good and the turn around shipping time was great. Thanks guys

The product was as advertised and was…

The product was as advertised and was timely delivered

Best crack gloves.

Thsese gloves are amazing, a must for crack climbing.. Very durable and comfortable, Its a lifesaver for the knuckles.

Good price on product

Good price on product. Shipped quickly exceeding expectations and the product is great.

Fairly quick shipping considering I…

Fairly quick shipping considering I love in NC and it came form Cali. Shoes are brand new and arrived in great condition. Would purchase from them again

Not a reputable company -

Copied from my e mail to Mike M. Owner - I am writing you to express my extreme frustration with your company and to advise that experiences such as this need to be shared with others and all that visit your website or consider doing business with you. So this past Saturday I was shopping for a pair of Astral boat shoes and found your website which was offering the Astral Loyal at a 25% discount, that was great, however after trying to purchase them several times online unsuccessfully I registered thinking that was required in order to make the purchase, not so. So I called the phone number on the web site, hoping to get a person to take the order, NO luck as you are closed, so I left a message. Today Tuesday at 5:45PM EDT still no return call, so I called you and went to the web site….. I reached Jenny in customer service, oh the shoes are now $90.00 the sale is over. So I explain all of the aforementioned and that’s met with the sale price is not available any longer, then she says we usually offer the discount the day following the sale but you know today is Tuesday and this is much more difficult now……….. so I ask will you or wont you honor the price. And there is hesitation so I ask for the owner or President's name and e mail address. .. oh then that request is met with yes we’ll honor the sale price, at that point I don't need to save a few bucks I’ll buy them a full price locally! Trust me the $25 dollars I would have saved is no big deal, but your web site that would not allow me to make the purchase, your company that failed to return my phone call, and then I’m handed a rash of BS from Jenny, that is all I need to know about BackCountry Gear. Please remove me from your database

Good Company

I ordered two pairs of Smartwool PHD Pro Mountaineer socks on clearance. Even with shipping costs, I saved $20.

Started with the order in July and just…

Started with the order in July and just received it yesterday 10/8/19.....need I say anymore....

I used backcountry gear to buy climbing…

I used backcountry gear to buy climbing shoes in a size that was not available on backcountry.com or other typical outlets. The order with shipped quickly and delivered via usps. I did not have to exchange or return anything so cannot comment on that process.

arrived on time

Great service

Competitive price, good selection, and timely shipping. My product arrived as described, and I'm very pleased with it.

They have great customer service and…

They have great customer service and prices. They had the gear I needed for less and to be shipped literally across the country within a few days was great

My customer service representative was…

My customer service representative was MOST helpful while we were on the phone, satisfying all of my needs. I even got a follow-up email a few days later. Very, very pleased with my shopping experience.

Fast

Fast, helpful, best price. BCG rocks!

The price was great and the shipping…

The price was great and the shipping was fast. Can't compain, would buy from again.

I received so much help over the phone…

I received so much help over the phone from Warren. We spoke twice about a product and I ultimately ordered it. He went out of his way to assist me and answer my questions, even checking for dimensions on my vehicle to assure the article would fit...such real customer attention and concern..five stars well deserved.