Backcountry Gear

Everything I could have hoped for! Worth the wait!

Took a little longer than expected to ship but the shoes fit absolutely perfect! I haven't been able to find these sizes or prices anywhere else! Will definitely use this service again!!!

Quick shipping

Quick shipping! Item is great!

Great communication concerning…

Great communication concerning back-ordered item, prompt shipping. Thank you!

No nonsense

No nonsense, quick and affordable service. I will use them again.

Jordan CouchUnited States · 1 review · Posted 2019-10-04

I ordered 2 ropeman 1 ascenders because…

I ordered 2 ropeman 1 ascenders because they had them at a great price. What amazed me was how fast my order got to me. Will definitely order from here again.

Good customer service

My item was backordered which I saw when ordering. Once I purchased I received an email from the company just letting me know it was on backorder in case I hadn't noticed prior. I appreciated this as it is a rare gesture. Item still arrived within a week so I was impressed either way.

Order received very promptly

Order received very promptly, exactly as ordered. Very satisfied with the whole experience

Half of order went to back-order

Half of order went to back-order, but didn't get an email telling me. Finally had to call and research where the order was. Need to improve communication when items are on backorder. Time of ordering, right after. etc...

The customer service was good but it…

The customer service was good but it took my order about 6 weeks to get to me when it was only supposed to take up to 10 days! Somehow my order wasn't on the shipments? Im not really sure how that happens. But the contact was quick to answer my questions so that was really nice!

Product was correct

Product was correct. One item in stock and the other had to be ordered in. Took over a month to receive, which was longer than their estimate. Had to inquire once and from that point on they sent timely updates. Past orders have been on time. Would use again.

Great service & fast delivery!

excellent service!

I received an email letting me know items are backordered. And I got them in priority mail once they have them.

Great company and products

Great company and products. I ordered the Marmot Minimalist jacket, it was back ordered do to the sale they were having. But I received an email right after my purchase letting me know when it would be re-stocked. I received the jacket faster than I was expecting. Very fast shipping and great communication. Will be purchasing from this sit again. Thank you.

Product was perfect

Product was perfect, and it arrived incredibly quickly. In fact, I was waiting for a notice that it shipped, and it arrived on my doorstep within 2 days. So you might consider tightening up your 'shipping confirmation' process. Other than that, I'm recommending your site to a friend, who should be buying what I bought in the next week.

Quick ship time

Quick ship time. Good priceon quality products

Great shopping experience!

Great phone support and customer…

Great phone support and customer service. Order shipped timely, complete, and accurate.

Very happy customer

Item was in stock, picked, shipped promptly and arrived as scheduled for our through-hiker to pick up at destination! Thank you!!

I've always had good deals

I've always had good deals, timely shipping, and great products from BC Gear

Great Retailer

Very prompt in processing, shipment, and delivery.