Bangerhead

Hi,   Thank you for your feedback!   At the moment, we are experiencing longer processing and delivery times for orders due to the relocation of our warehouse. This information is also available on our website.   I can see that your order has left our warehouse, and as soon as the package has been scanned by the carrier, you will be able to track it.   Please feel free to contact our customer service if you have any further questions regarding your order.   Wishing you a nice day💜   Best regards, Customer Relations

Hi Sehrish, Thank you for your review! Right now we are experiencing longer processing times due to the relocation of our warehouse, which unfortunately also affects response times in customer service. All emails are answered in the order they are received. I can see that you have contacted our customer service, and you will receive a reply shortly. Your order will leave our warehouse as soon as possible, and you will receive an email confirmation when the package has been shipped. Don't hesitate to get back to us if you have more questions. We are here for you and happy to help.  Wishing you a lovely day💜  Best regards, Customer Relations

Hi Tamara, Thank you for your review! Our customer service is currently under very high pressure and they are working as hard as they can so that everyone gets a response as soon as possible. I see that you received a response to your email a little while ago. Thank you for your patience! Wishing you a great day💜 Best regards, Customer Relations

Hi Hannah, Thank you for your review! We can see that we replied to your email on October 3rd, so it's possible that our response ended up in your spam or junk folder. We recommend checking there in case you missed it.💜 We’ve now sent out your missing product, and it should be on its way to you shortly. Have a nice day! Best regards, Customer Relations

Hi Natalja, Thank you for your review! We are very sorry that you received your perfume in the condition you described. You are warmly welcome to contact our customer service with a picture of the item and we will assist you further. Have a nice day! 💜 Best regards, Customer Relations

Hei Nas, Takk for din anmeldelse! Vi beklager at du mottok et frossent produkt. Dessverre er dette en risiko i vintermånedene når man velger levering til en postkassedør. Jeg finner dessverre ingen saker mottatt av vår kundeservice fra e-postadressen du har registrert i bestillingen din. Vennligst ta kontakt med [[email protected]](mailto:[email protected]), så vil vi absolutt hjelpe deg videre. Ønsker deg en fin dag💜 Med vennlig hilsen, Kundeservice