We make cases for case-haters. Keep your smartphones safe from scratches while you enjoy its original design & ergonomics with our ultra thin Bare Naked cases.
Is Bare Cases legit?
Bare Cases (bare-cases.com) has a 3.0 out of 5 rating on OK.one, based on 435 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 47% rate it 4 stars or higher while 44% give 1 star; The business has replied to 19% of negative reviews; Reviews mostly discuss Product, Quality, Price. Last updated 2026-10-24.
What reviewers say
AI generated
Most reviewers were let down by their experience overall. Consumers frequently complained about poor product quality, noting that the cases quickly deformed, scratched easily, and failed to adequately protect devices. Many buyers also experienced significant delivery delays and found customer support extremely unhelpful when attempting to resolve ongoing issues or secure refunds.
Some reviewers were happy with the initial sleek design and thin feel of the phone cases. People also mentioned that the covers felt lightweight and comfortable in the hand when first unpacked. However, these initial positive impressions quickly faded as severe durability and quality issues emerged over time.
Auto-generated from all reviews of this business. For reference only.
Bought a transparent matte case for my new Samsung Note 20 Ultra. It's beautiful and perfectly compliments the premium quality of the phone. How lovely. Great product. Don't imagine I'll need any customer service but reassured by the volume of positive reviews on that front. Keep up the great work!
Reply from Bare Cases2021-06-23
Hey Charlie,
Thank you for taking the time to leave a review. Happy to hear that you’ve enjoyed shopping at Bare and we hope to see you again soon!
Cheers!
Excellent. Lightweight. I can feel my original Iphone size and weight now. Fast delivery. Received in 1 working day.
Reply from Bare Cases2021-06-23
Hey Pris,
Thank you for taking the time to leave a review. Happy to hear that you’ve enjoyed shopping at Bare and we hope to see you again soon!
Cheers!
Bare cases shipped out in a timely manner. The case was as described. I did need to exchange for the correct size. I mistakenly ordered the wrong size case. Bare responded to my email quickly and honored the exchange and got me my correct case quickly. Thanks Bare! Would definitely recommend.
Reply from Bare Cases2021-06-23
Hey JG,
Thank you for taking the time to leave a review. Happy to hear that you’ve enjoyed shopping at Bare and we hope to see you again soon!
Cheers!
The case stands out for what its advertised for- you never feel one on your phone “its that slim”. However, what i would like to leave a review is the pleasant and understanding customer service that the team at bare showcases. Really appreciate that. Will recommend bare to more of my friends.
Reply from Bare Cases2021-06-23
Hey Vishnu,
Thank you for taking the time to leave a review for Jesse. Happy to hear that you’ve enjoyed shopping at Bare and we hope to see you again soon!
Cheers!
Hey Alvin,
Thank you for taking the time to leave a review. Happy to hear that you’ve enjoyed shopping at Bare and we hope to see you again soon!
Cheers!
Terrible case and even more terrible customer service.
The following happened 2 months ago..
I immediately contacted them after receiving the case asking to return it because it was poorly advertised and it's not worth the money and they asked me to pay the shipping back to Singapore myself (who knew it was coming from Singapore..) I have picture to prove how bad it is, no grip on it, my phone slid out of my pocket in the car and hit the seat belt clip in and actually got a cut in the case! That's how bad it is.
Reply from Bare Cases2021-06-24
Hey Alex,
Thank you for taking the time to leave a review.
Your parcel was delivered on April 13, and we received a return query from you the next day. We got back to you on April 16 with our returns procedure and did not receive a reply after which. 2 months later, you left us a review here regarding your broken case, but did not reach out to us via email.
We are based in Singapore, and this is clearly stated on the footer of every page of our website. In addition to this, we’ve actually since improved our returns system for customers based in the US, and we now have a US return address.
Our Naked cases are clearly stated to not withstand drops. They weren’t made for this purpose. At 0.35mm, the Naked case is for case-haters that are only looking for protection against table scratches and everyday corner nicks, while enjoying the natural ergonomics of their device.
Do feel free to reach out to us and we’ll be happy to see how we can help.
Cheers
Superb customer service, great case for a minimalist like me!
Been a user of this brand for a couple of years already, since I really like how the case maintains the aesthetics of iPhone while keeping it protected. For my last purchase, I noticed a very small scratch after a day or 2 post-receipt, so I contacted customer service & requested for a replacement. Customer service was fast to respond, clear on explaining scenarios on how this could’ve happened & extended a 1-time replacement offer, which I accepted. Overall, I’m very happy with the experience & I continue to love the case - fits the clean & minimalist look!
Reply from Bare Cases2021-06-21
Hey Jamie,
Thank you for taking the time to leave a review. Happy to hear that you’ve enjoyed shopping at Bare and we hope to see you again soon!
Cheers!
Great case one that actually protects and shows the color of your iPhone the way you always wanted
Reply from Bare Cases2021-06-15
Hey Bobby,
Thank you for taking the time to leave a review. Happy to hear that you’ve enjoyed shopping at Bare and we hope to see you again soon!
Cheers!
I just received my case in the mail today and I have to say I am completely surprised at how much I like it. There are cases like Peel and Totallee that offer similar products, but how Bare is different is the texture of the case and bare is more sturdy.
If you want the "Bare" minimum in a case that does not sacrifice protection, I would choose this case any day of the week. Please do not change a thing.
Reply from Bare Cases2021-06-16
Hey Tek,
Thank you for taking the time to leave a review. Happy to hear that you’ve enjoyed shopping at Bare and we hope to see you again soon!
Cheers!
Very satisfied with the case, feels comfortable in the hand and looks stylish without muting the phone's original profile.
Customer support was very helpful when I encountered some hiccups, and provided assistance
Reply from Bare Cases2021-06-14
Hey Miguel,
Thank you for taking the time to leave a review for Jesse. Happy to hear that you’ve enjoyed shopping at Bare and we hope to see you again soon!
Cheers!
Very flimsy/thin plastic that cracked on the corners very quickly. for $USD50 it was a rip off! No reply to correspondence from suppliers. Lasted a month.
Reply from Bare Cases2021-06-18
Hey Perth,
Following your concern claiming that you’ve emailed us several times - we’ve retrieved your email address on all of our platforms and only found ONE email, which was sent to us after you posted this review. We also asked you for receipts of your previous emails, which you weren’t able to provide us with.
Your purchase was made on 21 Nov, and received on 27 Nov. Your first email to us as stated above was on June 11, which we replied timely on the same day.
You’re asking for a refund on a case that was used for 7 months from the date of your purchase.
We appreciate all honest feedback on Trustpilot, and more so negative ones that help us improve as a business. However, we do feel that this review is largely untrue and not based on what truly happened. Till today, you have not been able to provide any evidence of reaching out to us previously.
Cheers
Got sent the wrong camera bump in a package deal. Bad luck I guess. Still giving these guys a top score based on their customer service. Quick responses to my emails, very understanding and friendly, and takes action right away. This is so rare to see in todays’ online businesses, and honestly beyond what I expected. The correct camera bumb was sent with express delivery the next day.
Also the products feels and looks nice.
Reply from Bare Cases2021-06-14
Hey Joar,
Thank you for taking the time to leave a review for Ann. Happy to hear that you’ve enjoyed shopping at Bare and we hope to see you again soon!
Cheers!
I chose the wrong option of self pick-up instead of delivery. Thus, I sent a message to change to delivery and expected to pay the delivery price, instead I was offered free delivery because I was a returning customer, this was a very nice gesture, would definitely replace my cases with them in the future.
Reply from Bare Cases2021-06-10
Hey Koko,
Thank you for taking the time to leave a review for Kat. Happy to hear that you’ve enjoyed shopping at Bare and we hope to see you again soon!
Cheers!
The team at Bare Cases is absolutely phenomenal and even went above and beyond to provide me with a brand new case to replace the one I damaged while installing it. The quality is great as well which just makes it that much more awesome. 10/10 would recommend and will buy again!
Reply from Bare Cases2021-06-08
Hey Konrad,
Thank you for taking the time to leave a review. Happy to hear that you’ve enjoyed shopping at Bare and we hope to see you again soon!
Cheers!
This product is a work of art!
Beautifully engineered, best ive seen.
Also, they respond to your emails immediately and are very understanding and friendly.
No, I don't know them personally, lol
Reply from Bare Cases2021-06-08
Hey John,
Thank you for taking the time to leave a review for Jesse. Happy to hear that you’ve enjoyed shopping at Bare and we hope to see you again soon!
Cheers!
I always believed that so much goes into designing these beautiful smart phones, yet we contradict all of that work by slapping these bulky cases onto them. I get it though. I too stick my phones into cases before leaving the house, but always find myself taking them off when I'm at home. I've heard of Bare cases but have always been turned off by the price. My significant other decided that she would buy me too as a gift since I always talk about them... Now I see why they're a little pricey. They are finely craft to fit your phone PERFECTLY. I was so impressed with them and I don't think that I'll be using any other case unless I'm going somewhere risky like hiking,biking or jogging. They are super minimal cases which also means minimal protection. If you understand this, and baby your phone like I do, then this is the perfect case.
Another thing I want to to point out is that on the very first day when I was trying out my two cases, I must've used a little too much strength when swapping. I noticed a bend/crease on one of the cases. I contacted Bare customer support and as a courtesy they referred me back to the instructions, and as a one time courtesy sent me a replacement. I just had to pay shipping. That is quite generous, so I am happy with their customer service!
All in all I am extremely pleased with their products and am seriously considering buying more cases.
Reply from Bare Cases2021-06-04
Hey, Michael!
Thank you for taking the time to leave a review for Ann. Happy to hear that you’ve enjoyed shopping at Bare and we hope to see you again soon!
Cheers!
The service I got from Jesse was fast, caring, understanding and beyond my expectations.
One of my cases broke and the other one came in the wrong size (it was my bad)
Jesse arranged a replacement for both cases and sent them the next day (at a small cost for the shipment)
I'm now waiting for the new delivery. Very pleased with the service I got. THANKS!
Reply from Bare Cases2021-06-08
Hey Einav,
Thank you for taking the time to leave a review for Jesse. Happy to hear that you’ve enjoyed shopping at Bare and we hope to see you again soon!
Cheers!
Product is of trustworthy quality and delivery was efficient. Cases are not bulky as promised so using my phone was a pleasant experience. I have ordered my third case now and I’m satisfied overall with their products and customer service. They also provided a replacement for one of the cases I ordered after looking into the issue carefully.
Reply from Bare Cases2021-06-02
Hey, Rom!
Thank you for taking the time to leave a review for Jesse. Happy to hear that you’ve enjoyed shopping at Bare and we hope to see you again soon!
Cheers!
Order 84607BARE.
The case is great, the support team is so kind and helpful. There were various questions about delivery. Thanks to manager John who has helped to solve the issue. Great work!
Reply from Bare Cases2021-06-02
Hey, Ildar!
Thank you for taking the time to leave a review for John. Happy to hear that you’ve enjoyed shopping at Bare and we hope to see you again soon!
Cheers!
I had an issue with my bare case, within hours of my email I received a response and a resolution. They sent me a free case and I cannot be happier with the customer service I received.
Thank you John and your team. This is the only case I will be purchasing in the future!
Reply from Bare Cases2021-06-01
Hey, Young!
Thank you for taking the time to leave a review for John. Happy to hear that you’ve enjoyed shopping at Bare and we hope to see you again soon!
Cheers!
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