Human Beings solve Problems!
Aya came through for me. I actually didn't think it would happen because this is an issue I've had since May 2026. I finally had my email updated. Thank you! Aya and Thank you! Baselane for employing Human Beings!
About Baselane
Data updated- Website
- baselane.com
- Category
- Electronics & Technology
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 101 reviews
- Replies to negative
- 33% (1/3)
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About this business
Baselane is banking and bookkeeping that removes the mental overhead of managing finances for multi-property owners.Our goal is to support your rental business with tailored financial services, automated tools, and actionable data to save time, increase returns, and grow their rental investment portfolios.
Written by the business, not verified by us.Is Baselane legit?
Baselane (baselane.com) has a 4.9 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 96% rating it 4 stars or higher; The business has replied to 33% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-09-02.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the support representatives for being exceptionally helpful, patient, and knowledgeable when guiding them step by step through the setup process. Many consumers highlight the intuitive interface, noting that getting organized and managing rental payments is remarkably straightforward and efficient. Users consistently emphasize that agents respond promptly and provide clear, professional guidance to resolve technical difficulties. Some reviewers were not happy with certain system constraints, mentioning persistent challenges regarding monthly recurring transactions and customizable frequency options. A few individuals also noted that customer support occasionally struggled to acknowledge or properly resolve these specific technical bugs.
Auto-generated from all reviews of this business. For reference only.What people say
Elias was awesome!
Elias was awesome! He clearly answered my questions and patiently walked me through a screenshare session to ensure I was able to resolve my second issue in the future if it arised again. Thanks Elias!!
I received an email about a tenant…
I received an email about a tenant requesting to close their account. I explained to Ava what was really going on, and she was extreme helpful. She was able to quickly and efficiently execute my wishes! Thanks again!
Exactly to point and very thorough on…
Exactly to point and very thorough on all questions asked!!
Elias was quick to help me resolve my…
Elias was quick to help me resolve my problem. I appreciate the speed and efficiency with which it was handled.
Aya customer service rep.
Aya, customer service representative was patient & understanding.
Elias represented Baselane with excellence
Elias was a great representative, who provided excellent customer service, was professional and friendly. My questions and concerns were answered and solved in one phone call.
Baslane's customer support is 10/10
Baslane's customer support team is fantastic! Elias showed exceptional patience throughout our back-and-forth conversations and was determined to help us resolve the confusion surrounding the late fee application and timing issues we were experiencing. Elias was thorough, helpful, and responsive throughout the entire process. The quality of support we received was truly 10/10.
My customer service rep Nour!
My customer service rep, Nour, was great! He helped me resolve my issue in a timely manner and got back to me fast! Thank you Nour for your great help! He made my first experience with this platform great!
Elias was so great and helped me with…
Elias was so great and helped me with all of my problems and made sure everything was sorted. I really appreciate it and loving Baselane as a new customer. 10 out of 10 customer support!
Saad was very knowledgeable and polite
Saad was very knowledgeable and polite, he patiently walked me through all the steps until I got my issue resolved. He also asked extra questions to make sure I was on the right path. Excellent experience. Lumi B
SUPER easy & Fast to Set Up
SUPER easy and fast to get all of my questions answered and set up a payment plan for my tenants. I have wanted something this easy for my Furnished Finder tenants. I shared my screen with the agent on the phone, who let me click where I needed to go. Now I hope to remember what I did! :-). I highly recommend this company for ease of set up. Now I look forward to receiving my payments as quickly!
Elias from support was very responsive…
Elias from support was very responsive and helpful!
The support team is a great help if you…
The support team is a great help if you can't get the way the website works. They are easy to understand and very helpful in getting things done the way you need them.
Saad H.
Saad H. was the most understanding and caring real agent in the history of customer service. He helped me navigate through this process with the patience of Job. I kid you not!
I only had to call once for my request…
I only had to call once for my request and it was taken care of right away.
Aya saved my day
Aya saved my day. Had a deposit that wouldn’t go through and couldn’t figure out why. She tracked down the problem fast, explained it in plain English, and got me squared away. That’s the kind of customer service that keeps me with Baselane. Thank you, Aya!
I received excellent help from this…
I received excellent help from this worker. He was extremely patient. He was very efficient. He knew his job very well. Very friendly and worked with me step by step until finished.
Customer service call back for instructions
Received clear and concise instructions. Saad was very cordial, knowledgeable and efficient.
Helped solve an ongoing issue
I contacted Baselane regarding an issue that I’ve been dealing with for quite some time. The representative got back to me immediately and gave me constructive feedback on how to fix my issue. He said that he would help contact the necessary parties involved to make sure my issue did not happen again. He was friendly and to the point. His feedback was very helpful.
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