User friendly and great customer service
I’ve been using this platform for my tenants for a while now. It is very user friendly for rent collection and the customer service is always extremely responsive and helpful.
About Baselane
Data updated- Website
- baselane.com
- Category
- Electronics & Technology
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 101 reviews
- Replies to negative
- 33% (1/3)
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About this business
Baselane is banking and bookkeeping that removes the mental overhead of managing finances for multi-property owners.Our goal is to support your rental business with tailored financial services, automated tools, and actionable data to save time, increase returns, and grow their rental investment portfolios.
Written by the business, not verified by us.Is Baselane legit?
Baselane (baselane.com) has a 4.9 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 96% rating it 4 stars or higher; The business has replied to 33% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-09-02.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the support representatives for being exceptionally helpful, patient, and knowledgeable when guiding them step by step through the setup process. Many consumers highlight the intuitive interface, noting that getting organized and managing rental payments is remarkably straightforward and efficient. Users consistently emphasize that agents respond promptly and provide clear, professional guidance to resolve technical difficulties. Some reviewers were not happy with certain system constraints, mentioning persistent challenges regarding monthly recurring transactions and customizable frequency options. A few individuals also noted that customer support occasionally struggled to acknowledge or properly resolve these specific technical bugs.
Auto-generated from all reviews of this business. For reference only.What people say
Great experience
Great experience! Elias was promt & efficient!
Could be great, but bugs and broken auto-categorization holds it back
Could be great, but is plagued by bugs and a broken auto-categorization rule system. Support frequently tries to deny the issues, if you push through that and you issue makes it to the 'backend team', a couple weeks will go by and then that group will also avoid/deny even the issues even though the bugs and issues are blatant. Every baselane banking transaction is titled simply "Baselane" which makes operating your business or doing your books very difficult. While Baselanes bank transactions do have a sub-text, it is not very useful from either the standpoint of reading it and knowing what it means or acting against it (more on that below). Baselane's auto-categorization rules cannot match against their own banking transactions, since auto-categorization can only match against the transaction title which is just "Baselane" in the case of Baselane bank transactions. Unless things change, I would recommend using Xero or Quickbooks, potentially a separate instance or class for each LLC or property you are bookkeeping against. I've used Xero for over ten years and use Quickbooks on another business. I'm not a major fan or proponent of Xero or Quickbooks however the fundamental functions 'do work', which is what's most important in the end. AI, Integrated Payment processing, App Stores, and so forth cannot overcome non-functional fundamental banking (transactions having names) or digital bookkeeping features (categorization rules).
Needs table stakes improvements in order to WIN business
EDIT: Excellent customer support from Larissa. I would recommend the product team to focus on * Separate payments towards a single invoice (not currently supported) * Make it clearer how to use ACH and manually enter bank account details, my tenant panicked when plaid asked for her bank login and decided she would continue using Zelle * Consider moving direct ACH Deposit into personal checking into the free plan since this is a feature I can get with other free fintech products. Earn my business by making me want the other features, not by withholding table stakes. Right now it has been over 5 days since rent was paid and its still not available. After it becomes available, it takes another 3 days to transfer to my bank. If I were to go back to venmo I would have it instantly arrive on venmo and it would take 2 days to transfer. For tenants who have zelle, it instantly arrives. That is over a week faster in all cases. Sometimes as much as 9 or 10 days faster. Baselane is not a good fit if you want your payment in a reasonable timeframe.
Great service and Salwa Wahidi was…
Great service and Salwa Wahidi was wonderful, very patient with me. Thank you! Cindy Celso
Aya was very helpful and professional…
Aya was very helpful and professional in answering my questions.
Yeah for Aya!!!!
Aya was extremely helpful in completing my verification process and correcting some issues I was experiencing. She was very pleasant, spoke slowly, and was easy to understand. Yeah for Aya!!!! Now my rent payments will come through.
Excellent Customer Support
Customer support is very prompt and detailed. Their follow up is fantastic.
Absolutely amazing experience
Absolutely amazing experience! Everything was seamless, well‑explained, and delivered with real care. I felt heard, understood, and empowered throughout the entire process. If you’re looking for excellence, this is it. Thank you Nour Beytamouni.
Account closed no warning now can't access funds for mortgage payment
Baselane closed my account with out an information on why. They reserve the right to do so but it was exactly after we transferred our first months rent collection and reserves to the account. Now we have to wait for a check to be sent to us in 30-60 days. That money would be used to pay our mortgage for the property that is coming up. It would have been great to actually get a heads up or even an email alluding to how this could be resolved before it was completely shutdown with no knowledge of why. If you have other options than using this platform I would highly urge you do so.
Excellent Customer Service
I am writing to leave a review and express my sincere gratitude for the excellent service I received recently. I love to rate companies based on how they treat me, and I truly hope other customers are treated this well. I have been very pleased with Baselane, which I use to allow my tenants to pay via credit card. I recently had to cancel this service for my current tenant because he decided to pay by check instead. The representative Saad who assisted me with this process was incredibly nice, polite, and courteous. His name is Saad, he was very helpful and walked me through the system to show me how to navigate canceling that specific client while keeping my account open for future use. Saad also took the time to educate me on your systems and how they can better assist me and other landlords in the future. Thank you, Saad H. from Baselane, for the great work. You guys are awesome, and I appreciate your help very much. Keep up the good work !
Great customer service!
I appreciate their care toward customer quality. It's a new platform with a couple of bugs, but Elias, my support agent, was quick to respond, investigate my transaction sync issue, and provided a solution.
Simple, Easy, Complete.
Simple, powerful, all inclusive . Very nice app and I use it to categorize income and expenses for taxes.
Salwa was very helpful and very…
Salwa was very helpful and very knowledgeable
Yassmin was a great help with questions…
Yassmin was a great help with questions I had about setting up several properties and rent collection. I have worked with her before, and she is always very patient and professional.
Saad was great help!
Saad calmly and clearly walked me through my technical difficulties. I am not a tech savvy person and he helped me set up how to receive rent on my computer. Saad was kind and patient.
Excellent customer service from Elias
Excellent customer service from Elias. Could not be happier with his helpful skills, knowledge and patience!
Mona did an Awesome job thanks
Very helpful very patient great to work…
Very helpful very patient great to work with.
I’ve used Baselane for almost a year
I’ve used Baselane for almost a year. I have a small business that doesn’t need big software to manage the business. Since I’ve had all my businesses on Baselane, I can easily reconcile accounts, run the reports I need quickly, and view each company’s balance on the Home Screen.
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