Had a fraud transaction
Had a fraud transaction. Elias was prompt, supportive, and resolved the matter.
About Baselane
Data updated- Website
- baselane.com
- Category
- Electronics & Technology
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 101 reviews
- Replies to negative
- 33% (1/3)
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About this business
Baselane is banking and bookkeeping that removes the mental overhead of managing finances for multi-property owners.Our goal is to support your rental business with tailored financial services, automated tools, and actionable data to save time, increase returns, and grow their rental investment portfolios.
Written by the business, not verified by us.Is Baselane legit?
Baselane (baselane.com) has a 4.9 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 96% rating it 4 stars or higher; The business has replied to 33% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-09-02.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the support representatives for being exceptionally helpful, patient, and knowledgeable when guiding them step by step through the setup process. Many consumers highlight the intuitive interface, noting that getting organized and managing rental payments is remarkably straightforward and efficient. Users consistently emphasize that agents respond promptly and provide clear, professional guidance to resolve technical difficulties. Some reviewers were not happy with certain system constraints, mentioning persistent challenges regarding monthly recurring transactions and customizable frequency options. A few individuals also noted that customer support occasionally struggled to acknowledge or properly resolve these specific technical bugs.
Auto-generated from all reviews of this business. For reference only.What people say
AYA was FABULOUS!
AYA was FABULOUS!! thank you for your support.
Baselane is a joke
What a joke. After repeated attempts to get info on how to manually enter reoccurring transactions, Baselane finally admitted they couldn't do it then said that they "resolved" my request. Horrible service.
Reply from Baselane2026-07-23
Thank you for taking the time to share your feedback. We're sorry Baselane didn't meet your expectations. Our Director of Customer Support reached out multiple times to better understand your use case and discuss potential alternatives. While we don't currently support manual recurring bookkeeping entries, we've shared your feedback directly with our Product team as we continue expanding our bookkeeping capabilities. We truly appreciate your input and would be happy to reconnect as the product evolves.
Saad knew the product/platform well
Saad knew the product/platform well . Helped me navigate each question with ease
The representative was knowledgeable…
The representative was knowledgeable and professional. Answered all my questions and resolved my issue without any problems.
Saad was very patient and he explained…
Saad was very patient and he explained everything. I appreciated very much his help today!
I’m a landlord and investor and…realtor
I’m a landlord and investor and Baselane came to the rescue. Through Baselane I was able to set rent collection for each property, lease renewals, tag maintenance expenses and associate them to the applicable property. If that’s not good enough for you, the plan I have is at no cost! That’s right, zero dollars. So, when I said came the rescue, I meant like Superman.
Baseline’s customer service is…
Baseline’s customer service is responsive and knowledgeable. In particular, I have found Mona to take a comprehensive approach to addressing customer concerns and questions.
Yassmin was a great help
Yassmin was a great help. She knew exactly where to take me for my answers as we shared the screen. You guys always offer excellent customer service, thanks!
Everything was resolved correctly
Everything was resolved correctly. The one thing I wish could be improved is the time it took to resolve. The process of using email as the form of communication is not as efficient as direct chat or phone conversation. My request seems like it should have taken a few minutes to resolve rather than a few days. But overall I’m satisfied that it did get resolved.
Helpful Help
Aya made this entire experience so easy as she let me allow her to help on the computer. She was professional, courteous, and patient. Thank you Aya!!!
Elias was incredible to work with
Elias was incredible to work with, he explained everything so well!
Commendation for Ms. Salwa Wahidi
Good morning! Please consider this message a "Commendation" for Baselane's representative, Salwa Wahidi. As a mid-term property owner who has worked with Furnished Finder and Key Check for the past year, I recently had the distinct pleasure of working with Ms. Wahidi as I explored, and subsequently implemented with Ms. Wahidi's direct assistance, my first Baselane midterm lease payment process. Please note, I've been using Stripe for this purpose for the past year. I will further note, I have nothing negative to report regarding my relationship with Stripe and definitely appreciate the security their system provides. However, with my most recent tenant leaving my property in late June and a prospective tenant arriving in early August, I had to opportunity to try the Baselane financial system without interrupting a tenant's payment process. Because Baselane is a new system for me, and with a limited amount of time to get lease agreement and payment process in place, I reached out to Baseline for direct assistance. This is how I met Ms. Wahidi. From the beginning of this relationship, I found Ms. Wahidi to be knowledgeable, courteous and extremely patient. Due to several errors I created (what I refer to as (Pilot Errors") in trying to set up the system on my own, Ms. Wahidi's patience is something I truly appreciated. The first error I created was the fact I had inadvertently duplicated and entered my financial institution's information into the system and this interfered with being able to verify me in the system. I will note, for Baselane's possible training purposes, when entering my financial institution's information, I didn't receive confirmation that it was in the system. Therefore, I reentered it using Plaid. Resolving this first issue is where I gained additional respect for Ms. Wahidi. She was initially not able to resolve the duplication on her end and we were not able to get a verification code and were therefore, stalled and frozen in the system. However she promptly escalated the issue and told me she would call me back when the issue was resolved. In doing so she also provided me "Certainty" by letting me know the time frame within which she would call me back, which was to be later that day or early the next, in other words, within 24 hours...totally resonable. And, she followed-up exactly as she said she would...issue resolved!! The next issue was with the verification of my account. Again, due to Pilot Error on my part given my initial entering of information into the Baselane system. Here, Ms. Wahidi actually walked me through the entire process, provided me the link, which I will note took me to Stripe, which I was very pleased to see Baselane using and staying on the phone with me while I went completely through the process...again, issue solved! Finally, Ms. Wahidi, assisted me in finalizing the payment setup for my prospective tenant and assisting me align the elements of my mid-term lease with the Baselane financial system. Finally, I will note, through all of this, Ms. Wahidi remained calm, cool, collected and...extremely patient with me, your newest client. Thank you, Salwa! Best Regards, Richard Erhard
The Assistant who helped me was…
The Assistant who helped me was extremely helpful and it was a pleasure talking with her. I was ignorant about Baselane and she was terrific in guiding me through the whole setup.
Fantastic tool for rent collection and property finances
Baselane has streamlined my rent collection and property bookkeeping with a smooth, dependable experience.
Saad was wonderfully kind and resolved…
Saad was wonderfully kind and resolved my issue immediately with grace!! Can’t be more grateful.
Yassmin was very helpful walking me…
Yassmin was very helpful walking me through the dashboard tool and clarifying things I were unsure about.
Response time
Response time, effective communication and execution
Decent application that is easy to use
Decent application that is easy to use. It is not an ERP software but is much better as banking application customized for real estate.
Saad is great
Saad is great. We had a bad connection we set an appointment for a call back, he called me back and walked me through my issue. Thanks Saad!
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