Belovejewel (belovejewel.co.uk) has a 3.1 out of 5 rating on OK.one, based on 430 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 51% rate it 4 stars or higher while 43% give 1 star; The business has replied to 83% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-10-24.
What reviewers say
AI generated
Reviewers had a great experience with this company. People frequently mention that the customer support team is exceptionally helpful, friendly, and quick to respond whenever any questions or concerns arise during purchases. Buyers often describe the jewellery as lovely and truly appreciate how smoothly unexpected problems get sorted out by dedicated staff members.
However, some customers also noted that their online orders were significantly delayed, taking many weeks to arrive without proper communication or tracking updates. A few people were dissatisfied with the overall product quality, mentioning broken items, faulty clasps, or issues with the engraving and incorrect sizing.
Auto-generated from all reviews of this business. For reference only.
Dear Kathleen Downey
Thank you very much for your high regard for Karry and our customer service team! We are committed to providing meticulous and thoughtful service to every customer. It is a great honor for us to successfully resolve your issue and receive your recognition.
We will also pass on your encouragement to Karry , and we believe it will greatly motivate our entire team. We look forward to serving you again in the future and wish you a happy life!
Best regards
Olivia
Based in china - not in the country where they claim to be, depending on your location!
Ok, it’s clear - from multiple reviews from various countries - that this company claims to be based in the country where you place the order. I saw the ad on Facebook and it has a .co.uk domain. I placed an order on 3rd August, for a friends birthday, and it’s still not here. That’s because it’s sent from china and not the uk. I emailed the company, over a week ago, for a tracking update and they didn’t reply. I checked on the shop app and found that it had been shipped from China. I have no issue buying items from china when I KNOW that they’re coming from there but it’s a disgrace that companies are allowed to get away with misrepresenting this. I’ve ordered two bracelets - I’ve since googled this bracelet and it can be bought on Amazon, Etsy and eBay for a 3rd of the price. My own fault for not checking but this came up on Facebook when I was on holiday and seemed perfect for a friend going through a rough time. Absolutely shocking business practice. I’m sure they’ll do their big standard, copy and paste reply to this - as they seem to do on all negative reviews
Reply from Belovejewel2026-08-17
Dear Miss leeanne clifford
Thank you for your honest review. We truly appreciate you taking the time to share your experience, and we are genuinely sorry to hear that your order has not arrived and that you felt misled by our business practices.
We are very sorry that your email was not replied to. This is not the level of service we want to provide, and we are taking steps to improve our response times and ensure every customer receives a timely update.
We also hear your concern about pricing. Our products are designed in-house and manufactured to our own specifications, and prices reflect the design effort, material quality, and packaging. However, we take your feedback seriously and will review our pricing structure to ensure we offer fair value.
We would like to make things right for you. Please reach out to us directly at [email protected] with your order number, and we will prioritize your case.
We hope you will give us the chance to improve your experience. We value your feedback and will use it to do better.
Best regards
Olivia
Do they actually ever send the purchase? Vacuous AI responses from non commercial email addresses with no contact details. Very dodgy.
Reply from Belovejewel2026-08-17
Dear Paula Empson
We understand your concerns and take your feedback very seriously.
Please rest assured that we never intentionally delay or evade shipments in any way. If you haven't received your package, it's most likely due to a logistics issue or incorrect address information.
To resolve your issue as quickly as possible, please contact us at [email protected] and provide your order number. We will prioritize verification and processing your shipment or refund.
Thank you for your patience, and we promise to do our best to resolve your issue.
Best regards
Olivia
I'm very pleased with how prompt belovejewel handled my complaint. They are sending me a replacement which I'm so pleased about as I love my ring.
Denise
Reply from Belovejewel2026-08-15
Dear Denise Burke
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
I never got my order been waiting for about 6 to 8 weeks
Reply from Belovejewel2026-08-15
Dear Wendy Schulman
We are deeply sorry to hear that you haven't received your package yet. We are deeply sorry and regretful that you haven't been able to enjoy your shopping experience as you wished.
If you haven't received your package yet or need further confirmation on the shipping status, please feel free to contact us at any time:
Customer Service Email: [email protected]
Olivia will prioritize verifying your tracking information and, if necessary, provide a solution.
Wish you a happy life!
Best regards
Olivia
Just got mine after a long wait - actually comes from China. And bracelet looks nothing like this one in the photos. I have received a very 'flat' version of this. The chain is awful too.
Reply from Belovejewel2026-08-15
Dear Emma
We are deeply sorry that you were disappointed with your purchase. We deeply understand your dissatisfaction.
We take the issue you raised very seriously. We are always committed to customer satisfaction. If there were any miscommunication, we will take responsibility and further investigate and address it.
To better assist you with your issue, please contact us via our dedicated email address:
📩 [email protected]
We promise to prioritize this matter and sincerely hope you will give us a chance to improve.
Best regards
Olivia
I had to cancel my order due to it not arriving on time. I spoke to Jamie and iris who have me options such as discounts but I ended up getting a refund which was done so quick and easy they were very helpful.
Reply from Belovejewel2026-08-14
Dear Mia
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Mia was extremely helpful when i had a problem with one of the bracelets i bought for my daughter . she helped me reorder another and get it delivered to my house. can not fault this company, and always love the jewelery
Reply from Belovejewel2026-08-13
Dear Ruthie
Thank you very much for your high regard for Mia and our customer service team! We are committed to providing meticulous and thoughtful service to every customer. It is a great honor for us to successfully resolve your issue and receive your recognition.
We will also pass on your encouragement to Mia, and we believe it will greatly motivate our entire team. We look forward to serving you again in the future and wish you a happy life!
Best regards
Olivia
Customer service is outstanding. Quick and helpful response.
Reply from Belovejewel2026-08-13
Dear Leah Ryan
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
Winter was very helpful and kind and went above and beyond for me Thank you
Reply from Belovejewel2026-08-13
Dear Laverne Gbson
Thank you very much for your high regard for Winter and our customer service team! We are committed to providing meticulous and thoughtful service to every customer. It is a great honor for us to successfully resolve your issue and receive your recognition.
We will also pass on your encouragement to Winter, and we believe it will greatly motivate our entire team. We look forward to serving you again in the future and wish you a happy life!
Best regards
Olivia
Appuling experience! 4 weeks nothing delivered.
I asked to cancel multiple times they just ignore you.
Do not buy- this company avoid at all costs.
Reply from Belovejewel2026-08-13
Dear A customer
We are deeply sorry that you were disappointed with your purchase. We deeply understand your dissatisfaction.
We take the issue you raised very seriously. We are always committed to customer satisfaction. If there were any miscommunication, we will take responsibility and further investigate and address it.
To better assist you with your issue, please contact us via our dedicated email address:
📩 [email protected]
We promise to prioritize this matter and sincerely hope you will give us a chance to improve.
Best regards
Olivia
I received the jewelry which was a bracelet all tangled up in one massive knot. I asked for a refund which they proceeded to say I could have 20% back and could sell it or give it to a friend neither is possible. I wrote a review and they contacted me and gave me another person to contact I contacted that person and I got no response so basically their customer service is the worst
. I know customer service I have worked in the industry for over 40 years.... very dissatisfied will not buy from them again. After I sent the above message they sent me another message that was exactly the same I'm sure Olivia you signed it is an AI... Since she never replied to me the first time what a joke
Reply from Belovejewel2026-08-11
Dear Ann Neuens
Thank you very much for your feedback.
We have recently thoroughly reviewed our customer service system records and are currently optimizing our processes to ensure that every customer's needs are addressed promptly and appropriately.
To expedite your response, please contact us directly via the following email address, and we will prioritize your response:
Customer Service Email: [email protected]
We sincerely hope to regain your trust and understanding, and thank you for giving us the opportunity to improve our service.
Best regards
Olivia
Excellent comms and such beautiful and unusual items. Really happy with my purchase. Would recommend
Reply from Belovejewel2026-08-12
Dear Christine Catterall
Thank you very much for your appreciation and support of our products and services!
We are delighted that you were satisfied with your overall shopping experience, which is a great encouragement to our team. We are committed to providing products that combine quality and design to ensure every customer has a pleasant shopping experience.
Thank you again for your valuable review and we look forward to seeing you again!
Wish you a happy life!
Best regards
Olivia
I ordered a memory dog bracelet on 19 July and it still hasn't arrived by today 11 August !
Reply from Belovejewel2026-08-12
Dear L Mc
We are deeply sorry to hear that you haven't received your package yet. We are deeply sorry and regretful that you haven't been able to enjoy your shopping experience as you wished.
If you haven't received your package yet or need further confirmation on the shipping status, please feel free to contact us at any time:
Customer Service Email: [email protected]
Olivia will prioritize verifying your tracking information and, if necessary, provide a solution.
Wish you a happy life!
Best regards
Olivia
Delivery time was ridiculous and it genuinely wasnt worth the wait. The quality of the items are shocking and I could have brought better earrings from a pound shop. Website is extremely misleading as well.
Reply from Belovejewel2026-08-12
Dear Natalie Thackray
We are deeply sorry that you were disappointed with your purchase. We deeply understand your dissatisfaction.
We take the issue you raised very seriously. We are always committed to customer satisfaction. If there were any miscommunication, we will take responsibility and further investigate and address it.
To better assist you with your issue, please contact us via our dedicated email address:
📩 [email protected]
We promise to prioritize this matter and sincerely hope you will give us a chance to improve.
Best regards
Olivia
Bloody awful company. Ordered a bracelet for a friend’s birthday, nothing was shipped for a fortnight so I emailed and requested a refund. They refuse to acknowledge my request for a refund in every email I send and just keep telling me my order will be despatched in another 10 days. Terrible customer service, total scam.
Reply from Belovejewel2026-08-12
Dear Heather Doyle
We are deeply sorry that you were disappointed with your purchase. We deeply understand your dissatisfaction.
We take the issue you raised very seriously. We are always committed to customer satisfaction. If there were any miscommunication, we will take responsibility and further investigate and address it.
To better assist you with your issue, please contact us via our dedicated email address:
📩 [email protected]
We promise to prioritize this matter and sincerely hope you will give us a chance to improve.
Best regards
Olivia
I’m not getting a response whatsoever I’m going to take this further and post all over social media every day if I don’t get what I paid for.thease are for loved ones we have lost it’s a joke
Reply from Belovejewel2026-08-10
Dear Cheryl Unsworth
Thank you very much for your feedback.
We have recently thoroughly reviewed our customer service system records and are currently optimizing our processes to ensure that every customer's needs are addressed promptly and appropriately.
To expedite your response, please contact us directly via the following email address, and we will prioritize your response:
Customer Service Email: [email protected]
We sincerely hope to regain your trust and understanding, and thank you for giving us the opportunity to improve our service.
Best regards
Olivia
Great service, I had to contact them with a question, very responsive.
Reply from Belovejewel2026-08-07
Dear Happy mum
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Beautiful customised bracelet mother and daughter. Mothers name Sabrina and daughters name Tanya. Great customer service and brilliant quality and well worth the money.
Reply from Belovejewel2026-08-07
Dear Sabrina Mcveigh
Thank you very much for your appreciation and support of our products and services!
We are delighted that you were satisfied with your overall shopping experience, which is a great encouragement to our team. We are committed to providing products that combine quality and design to ensure every customer has a pleasant shopping experience.
Thank you again for your valuable review and we look forward to seeing you again!
Wish you a happy life!
Best regards
Olivia
I ordered a ring which unfortunately was to small.I got in touch they couldn't have been more helpful, My emails where replied to very promptly and nothing was to much trouble. I now have a new ring on its way..Very understanding I couldn't have asked for more... A Big Thankyou...
Reply from Belovejewel2026-08-06
Dear Janet Richardson
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
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