Beneunder is a global specialty retailer offering high-quality, on-trend clothing, and accessories at affordable prices. We offer a selection of all-season items while remaining our values to the core. We take the simple steps of combining simple style, modern comfort, and renovated functions.
Written by the business, not verified by us.
Is Beneunder legit?
Beneunder (beneunder.com) has a 3.8 out of 5 rating on OK.one, based on 347 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. 24% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-10-25.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers generally find the available products very comfortable, lightweight, and effective for sun protection, while also appreciating the straightforward online ordering process. Many people truly love the fashionable clothing designs and appreciate how well these items perform during various daily outdoor activities and sunny days.
Some reviewers were not happy with the slow delivery times and reported frustrating experiences when trying to contact customer support for returns and exchanges. Customers also mentioned that the sizing charts can often be quite inaccurate, leading to clothing pieces that feel too tight or feature inconsistent fits.
Auto-generated from all reviews of this business. For reference only.
I found this site through Facebook and Shop. And I’m happy I did! I live in Texas and our summers can be brutal. I love being outdoors but can’t take the direct sunlight. I’m 65 and I’m always looking for nice ways to cover up without taking in extra heat. I ordered the widest brim hat because it looked classy and functional, the perfect mix. I also ordered a rapper top that will be able to be dressed up or down. I’m really looking forward to getting these products and putting them to use.
Not the quality I would expect for the cost, pats very thin and easily wrinkled. Size is also smaller than expected.
Hats came folded and wrinkled. It would be ok if wrinkles came out but it was hard to get the hats to look nice.
If I could give zero stars, I would
I placed an order for a pair of yoga pants. Based on their Chinese sizing, I sized up, which was way too big for me. After trying, I requested a return via email many times, but no one ever responded until I left a nasty review on their website for them to finally respond to my email.
I mailed back the product right away, only to receive an email from them 2 weeks later claiming there are STAINS all over the pants, which is total bullshit! I took out the pants to try for two mins and put them back in the bag. That was the only time I physically had the pants in my hands.
Horrible customer service!! They also delete all the negative reviews on their website!
BE AWARE IF YOU WANNA RETURN ANYTHING!
Not allowing returns of unused products within 30 days
I ordered from Beneunder and it took 2 weeks to get my order. I did not like the styling of the hats and they were not big enough for my head even though I have a small head. They make you email them to request a return. They said my options were to pick something else. Their website says specifically you can return items within 30 days and my items are unworn with tags still on them in their packaging. I am contacting my credit card company next.
I could not use the 15% discount that I received when I initially logged onto the site by spinning the wheel. Instead it gave me the lower 10% discount for becoming a member. There was no way to remove the 10% discount.
I like the styles and colors but pictures of the product should include all angles to see how it fits and what it covers. Some products only have picture of the hat or clothes and not how it looks on a person
The advertisement on facebook was… interesting enough to intrigue my interest to click in to shop
The advertisement on facebook was interested and managed to create my interest to click in to shop. It was easy to navigate in the page to find what i want to buy. The sun protection hat and folding sunglasses are the items which i wanted to buy during my trip to bangkok last year, however ended up did not managed to get them. Now i have placed my order and is looking forward excitedly to receive them.
I never encountered a website with such a bad return process. You have to do everything in email. Sometimes it takes them days to send a shipping label, and sometimes they ask you to send it back yourself. Very unsatisfied with the customer service, and it seems they only has one person on customer service, songsui. Every email is handled by this person. If you want do e-commerce in US, you should follow the standard service provided by US companies.
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