Bought a jacket
Bought a jacket, wore 5 times coz it’s not breathable. No wash, no use in rain or anything like that sort. Had discolored and deformed around the collar area and sleeves.
About Beneunder
Data updated- Website
- beneunder.com
- Category
- Shopping & Fashion
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 183 reviews
- Replies to negative
- 0% (0/95)
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About this business
Beneunder is a global specialty retailer offering high-quality, on-trend clothing, and accessories at affordable prices. We offer a selection of all-season items while remaining our values to the core. We take the simple steps of combining simple style, modern comfort, and renovated functions.
Written by the business, not verified by us.Is Beneunder legit?
Beneunder (beneunder.com) has a 3.8 out of 5 rating on OK.one, based on 347 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. 24% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-10-25.
What reviewers say
AI generatedMost reviewers were somewhat happy with their experience overall. Consumers generally find the available products very comfortable, lightweight, and effective for sun protection, while also appreciating the straightforward online ordering process. Many people truly love the fashionable clothing designs and appreciate how well these items perform during various daily outdoor activities and sunny days. Some reviewers were not happy with the slow delivery times and reported frustrating experiences when trying to contact customer support for returns and exchanges. Customers also mentioned that the sizing charts can often be quite inaccurate, leading to clothing pieces that feel too tight or feature inconsistent fits.
Auto-generated from all reviews of this business. For reference only.What people say
Love Beneunder product
Love Beneunder product! High quality clothing.
Exceptional ease of ordering online as…
Exceptional ease of ordering online as well as delivery. The quality of the products is a constant as the company exceeds in developing materials that meet the outlined detailed performance descriptions. Knowing that a product can meet described temperature, rain, humidity, and sun alleviates the worry of choosing the right product.
Nice
The quality is good
It is always easy to find the products…
It is always easy to find the products I want and like
Well made and great for travel
Well made, nice material that’s great for travel since they usually pack small and easy to clean.
Easy to order & navigate through final…
Easy to order & navigate through final order
Don’t buy from this company
Don’t buy from this company. There are better brands like Oh Sunny with multiple physical stores and equally attractive pieces. They took 6 months to PARTIALLY fulfill an order and that’s after me chasing them. If I didn’t ask for the status of my order it would have just been wasted money. When they finally sent it after SIX MONTHS, only 1/2 pieces were in the parcel. I just can’t with them.
Utter rubbish quality for the price
Utter rubbish quality for the price. You can tell it’s made in China which means you can get the same piece on Taobao for a fraction of the price if you search hard enough. Delays in shipping and poor customer service as well. There are better brands, don’t be fooled by their stylish designs on the webpage.
Return procedure is horrible
The return experience is horrible. It has been two months after purchase, and I still haven't received the refund. The USPS status said that the product has been returned to delivered back to their warehouse. The customer service said that the warehouse didn't receive the item. Therefore, they always try to delay the return. Why not add the return feature online with a button? It is very inconvenient for customers to REQUEST a return through their email communication!!! I want to support Chinese business as an Asian people but what they are doing is ruining the reputation.
Adequate Products, Challenging Support Experience
I purchased a hat and sun umbrella, and the quality was as expected for the price paid. My 2-star rating also reflects what I felt was substandard customer service from Beneunder. The website is confusing and misleading, and the support team were unhelpful throughout the process. Although my issue was eventually resolved after many emails, the overall experience was disappointing.
Website easy to manage and Beneunder is…
Website easy to manage and Beneunder is very generous with discounts. Keep it up. I bought quite a few stuff from your shenzhen store as well
Interesting products
I love the quality and the style
I love the quality and the style. I have an active lifestyle so I find your product perfect for my needs and style.
Good!
Shipping was fast, the fabric its really soft and high quality.
GOOD QUALITY
VERY COMFORTABLE AND GOOD QUALITY AT A GOOD PRICE & GOOD DISCOUNT.
Unhelpful customer service, terrible product
I bought the gravity sleep eye mask as there were a few good reviews. I wore it one night and woke up with huge indents on my face that looked like bruises. I expressed my concerns to their customer service and they blamed me for sleeping on my side. The description does not state you must sleep on your back. The product is not fit for purpose and I am very annoyed at how they dismissed my concerns.
The way the package was wrapped
The way the package was wrapped, I scratched the swim pants with the cutter.
I fell in love with this brand because…
I fell in love with this brand because it’s just what I wanted for my active lifestyle. I want to go outside without compromising my skin health and style. I hope you can work with me in some kind of collaboration in the future
Perfect fit
Perfect fit, perfect colour, very practical. I’m getting it in another colour.
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