its simple and easy
its simple and easy, just a few steps.
About Beneunder
Data updated- Website
- beneunder.com
- Category
- Shopping & Fashion
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 183 reviews
- Replies to negative
- 0% (0/95)
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About this business
Beneunder is a global specialty retailer offering high-quality, on-trend clothing, and accessories at affordable prices. We offer a selection of all-season items while remaining our values to the core. We take the simple steps of combining simple style, modern comfort, and renovated functions.
Written by the business, not verified by us.Is Beneunder legit?
Beneunder (beneunder.com) has a 3.8 out of 5 rating on OK.one, based on 347 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. 24% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-10-25.
What reviewers say
AI generatedMost reviewers were somewhat happy with their experience overall. Consumers generally find the available products very comfortable, lightweight, and effective for sun protection, while also appreciating the straightforward online ordering process. Many people truly love the fashionable clothing designs and appreciate how well these items perform during various daily outdoor activities and sunny days. Some reviewers were not happy with the slow delivery times and reported frustrating experiences when trying to contact customer support for returns and exchanges. Customers also mentioned that the sizing charts can often be quite inaccurate, leading to clothing pieces that feel too tight or feature inconsistent fits.
Auto-generated from all reviews of this business. For reference only.What people say
Well-run company
I have a very positive experience purchasing from this company. Not only the quality of the products are good and matches the description, their customer service is superb. I had more than once needed to modify my order, my requests were answered and matters were resolved immediately. It saved me a lot of time and efforts.
Great gear and service
Extremely helpful. The SPF jackets are worth the price -- light and beautiful. The mask/hats offer ways to customise your sun protection to your needs. I just wish they had a simple, basic tank top to go with the jackets!
Poor and arrogant customer services
Poor and arrogant customer services. They do not accept returns for quality or sizing issues. Plus, they chose a poor shipping service which is not reliable. Their shipping is slow. They do not guaranteed for timing delivery even you paid extra for fast shipping. Their products quality is average but nothing special, compares with their higher prices vs. other brand's UV protection products. I am very disappointed with their so so quality with higher prices, not to mention their poor and arrogant customer services. I'd look away from this company.
No size guidelines
No size guidelines. Wrong items put in Wish List. DURING and after an order I get 4-7 emails. Extremely invasive and irritating.
Clear navigation but Wish List did not work
The navigation is clear. However, when I added specific products to my Wish List, they were incorrect, so I could not simply move products from my Wish List to My Cart -- I had to repeat the steps to add any product to My Cart. There is no Size Chart, which would be helpful to try to order the correct clothing sizes.
Product descriptions
I like the detailed description of the product and the pictures of the products, especially with people waring them. I like the sizing charts.
Easy to redeem reward points
Easy to redeem reward points, and the check out process is smooth.
Satisfied with the products and…
Satisfied with the products and qualities
There is room to improve
I like the color choices. Some suggestions: I wish you have matched colors for top and bottom. Links to other pieces models in pictures wearing. Consistent color with names -- it's unclear if the color differences are from pictures or they are truly different. I also wish you have more detailed description to each pieces. For example, many tops styles look similar but I couldn't quite get the difference. Similar issues with pants. I ended up ordering multiple planning on returning the unwanted ones
Beware: Difficult Returns
The shipping took two weeks, and the sizes didn’t match US standards, so I had to return everything. The return process has been a nightmare. You have to email support, and all you get at first is an automatic reply saying it’ll take several days for a response. When they finally respond, they just ask more questions. Even after agreeing to provide a return label, it’s been more days of waiting and getting the same automatic replies whenever I follow up. It feels like they’re trying to avoid issuing a refund. Not worth buying from them.
Shipping was easy and arrived within a…
Shipping was easy and arrived within a reasonable time frame. The product i purchased is within what I expected. The quality is good and serves my purpose.
The worst customer service I’ve ever…
The worst customer service I’ve ever received in my life, hands down. They sent me the wrong item and when I sent them a photo of proof they told me I needed a POLICE REPORT in order to get a refund or replacement item!!!!!! After so many emails back and forth they flat out refused to fix their mistake. Buy at your own risk.
Like the look of the product .
Like the look of the product .. have ordered a size up to ensure it fits, hope I have not made a mistake
Everything is well designed!
very good
very good, quality is good.
First time purchase and yet to receive…
First time purchase and yet to receive the product. I bought it under express shipping which promises express shipping (4-7 days) yet after 7 days, the status on Shop app still shows ‘ preparing shipment’ and no email or notification from store to update me on what happened. So I emailed to ask. It seems that the hat I wanted is out of stock. The company apologised for what it assumed to be ‘confusion’ & seek my understanding. No mention of estimated delivery date or if I will receive any refund for the delay. So in the meantime, I have to wait it seems, maybe next week, maybe next month, maybe next year. Cheers!
Self-care and Comfort
The range of products look very stylish and useful for the warm and humid weather conditions in Singapore. The price is higher compared to other companies. However I feel that if quality is superior then it’s worth the value. It took me a while to hit the ‘confirm order’ as it’s above my budget. Yet, I am willing to try and bring comfort and care to myself.
Ａbrand with quality assurance
All the items I've purchased from Beneunder have been exactly as described, good quality, great designs, never let me down.
You have many options which is great
You have many options which is great! But you should carry every style in black. There were styles I liked, but wanted them in black.
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