Beyond Body

Hello Antonia, We’re sorry to hear about your experience and understand your frustration. All subscription details, including pricing, renewal terms, and billing frequency, are clearly presented during checkout and outlined in our Terms & Conditions before purchase is completed. We also understand your disappointment regarding the refund outcome. Our refund policy allows refunds of physical goods within 14 days of delivery; however, personalized products or digital content already provided cannot be refunded unless proven faulty or not as described. We appreciate your feedback regarding pricing and overall value, and it will be shared with our team. If you would like us to review your case further, please contact [email protected]. Best regards, Beyond Body Team

Hello there, We’re sorry to hear the app did not meet your expectations. The questionnaire is used to tailor recommendations and guidance based on the information provided, though we understand the experience may still have felt too general or insufficiently personalized for your needs. We also appreciate your feedback regarding step tracking and the lack of options to manually add activities. Device syncing and activity tracking can vary depending on permissions and integrations, and we understand how frustrating it is when this does not work as expected. Your comments will be shared with our team for improvement. Regarding billing, if a subscription is cancelled correctly before the renewal date, no further charges should occur. We would like to investigate your case further to understand what happened and review your subscription status. Please contact [email protected] with your details so our team can assist you directly. Best regards, Beyond Body Team

Hey Annie, Thank you for sharing your experience—we’re glad to hear your issue was handled quickly, professionally, and with integrity while respecting your needs. Your trust means a lot, and we’re always here if you need any further assistance. 😊 Best regards, Beyond Body Team

Hey there, Thank you so much for sharing such wonderful feedback. We’re truly glad to hear that you feel supported and well-guided throughout your experience with Beyond Body, as our team is always committed to helping you every step of the way and ensuring you get the clarity you need. If you ever have more questions, we’re always here to help. 😊 Best regards, Beyond Body Team

Hello Helen, We’re sorry to hear about your experience and understand your frustration. Subscription billing details, renewal timing, and contact information are tied to the account and payment method used at checkout, and reminder emails are sent to the email address provided at the time of purchase. If a “Hide My Email” address was used, all communication would be sent to that relay address managed by Apple. We also understand your concern regarding refunds. Our refund policy allows you to return goods within 14 days of delivery, but please note that personalized products or digital content already provided cannot be refunded unless proven faulty or not as described. Your feedback is important and will be reviewed by our team. If you would like us to re-check your case, please contact [email protected] with your details and screenshots so we can investigate further. Best regards, Beyond Body Team

Hello Angela, Thank you for sharing your feedback. We’re glad you found the recipes fairly simple, but we’re sorry to hear the meal structure didn’t fit well with your daily routine. The plan is designed to provide general guidance and flexibility, but we understand that work schedules and meal timing can make it difficult to follow as intended. Your feedback about practicality is appreciated and will be shared with our team. If you need any assistance or adjustments, please contact [email protected]. 🙏 Best regards, Beyond Body Team

Hello Marina, We’re sorry to hear about your concerns. To clarify, we cannot and do not charge anyone without a completed checkout process, where the user must actively enter payment details and confirm the purchase themselves. A charge can only occur after the order is finalized and payment is successfully authorized by the payment provider. Subscription terms, pricing, and renewal information are clearly displayed during checkout before any payment is confirmed. If you believe an unauthorized charge has been made, please contact [email protected] with any available information (such as name, email, or transaction reference), and our team will review this urgently. Best regards, Beyond Body Team

Hello Lorelle, We’re sorry to hear about your experience and understand your frustration. If a subscription is purchased directly through our website rather than through Apple, it will not appear in Apple Subscriptions and instead must be managed through the account on our website via the “Manage my subscription” section. All subscription details, including pricing, renewal terms, and cancellation information, are clearly presented during checkout and outlined in our Terms & Conditions before purchase is completed. We appreciate your feedback regarding subscription visibility and account management, and we understand how disappointing this experience felt. Your comments will be shared with our team to help improve clarity and communication for users in the future. If you would like us to review your account or assist further, please contact [email protected] with your details. Best regards, Beyond Body Team

Hello there, We’re sorry to hear about your experience and understand how concerning this situation must be. We would like to clarify that charges can only be processed after checkout is completed and payment details are submitted. Subscription terms, pricing, and recurring billing information are presented during the purchase process and outlined in our Terms & Conditions. If you began a questionnaire, this alone would not create charges unless the purchase steps were completed. If payments were taken, it may be linked to a completed order, multiple purchases, or an account created under a different email address. This is something we would like to investigate thoroughly. We also understand your concern about not using the service. Usage of the product is separate from the billing status of an active subscription, which remains in place until canceled. Please contact [email protected] with your full name, possible email addresses, and transaction details so our team can review all associated charges and assist you further. Best regards, Beyond Body Team

Hello Barbara, We’re sorry to hear about your experience and understand your frustration. The program is designed to provide guidance based on the information submitted, but we understand it may not always feel as personalized as expected. Your feedback on this is important and will be shared with our team. Regarding billing, subscription terms, trial periods, and renewal dates are clearly presented during checkout and outlined in our Terms & Conditions. We regret if this was unclear in your case. Our refund policy allows you to return goods within 14 days of delivery, but please note that personalized products or digital content already provided cannot be refunded unless proven faulty or not as described. If you would like us to review your case again, please contact [email protected] with your details. Best regards, Beyond Body Team

Hello Claire, We’re sorry to hear that the program did not meet your expectations and that the level of personalization felt too basic. The plan is designed to provide guidance based on the information submitted, but we understand it may not always feel as individualized as expected. We’re also sorry to hear that the refund outcome was disappointing. Our refund policy allows you to return goods within 14 days of delivery, but please note that personalized products or digital content already provided cannot be refunded unless proven faulty or not as described. We understand how frustrating timing-related issues can feel, especially when a request is made shortly after purchase. Your feedback is important to us and will be shared with our team to improve both product clarity and customer experience. If you’d like your case reviewed again, please contact [email protected] with your details. Best regards, Beyond Body Team

Hey Donna, Thank you for sharing your experience with Beyond Body. We’re glad to hear the book and website helped you discover great recipes and gave you fresh ideas on what to eat. If you ever need more guidance or support on your wellness journey, we’re always here to help. 🙏 Best regards, Beyond Body Team

Hello Julie, We’re sorry to hear about your experience and understand your concern. Please note that charges cannot be processed unless checkout is completed and payment details are submitted. If a payment occurred, it may be linked to a completed purchase under a different email address or account. We’re also sorry to hear you’ve had difficulty reaching support. Please contact [email protected] with any details available, such as your full name, possible email addresses, and transaction information. Our team will investigate the charges, locate any associated account, and assist you further. Best regards, Beyond Body Team

Hello Amanda, We’re very sorry to hear about your experience and understand how frustrating this situation must be. A cancellation request should always be clearly confirmed and processed, and we regret if this was not handled correctly in your case. This is not the experience we aim to provide. All subscription details, including pricing, billing cycles, and renewals, are presented during checkout and outlined in our Terms & Conditions. However, if a cancellation is not fully completed or confirmed, charges may continue. Regarding the charges you mentioned, this could be related to multiple active subscriptions or add-ons associated with your account, which may have separate billing cycles. This is something we would like to review carefully for you. We’re also sorry to hear about the ongoing login issues. Repeated password reset failures are not expected behavior, and we understand how this would prevent you from managing your account or subscription. Please contact [email protected] with your details. Our team will investigate your account, check the cancellation status, review the charges, and help restore access as quickly as possible. Best regards, Beyond Body Team

Hey Maureen, Thank you for your kind words—we’re really glad to hear you felt supported throughout your experience with Beyond Body. Life can bring unexpected changes, and we’re happy that the process, including cancellation, felt smooth and understanding for you. We’ll be here whenever you’re ready to return. 😊 Best regards, Beyond Body Team

Hello Jennifer, We’re sorry to hear that the experience did not meet your expectations. The program is designed to generate guidance based on the information provided, but we understand it may not always feel sufficiently personalized or fully reflect all exclusions. Your feedback on this is important and will be shared with our team. We also regret that the communication and additional offers felt overwhelming. This is not the experience we aim to provide. Regarding refunds, our policy allows returns within 14 days of delivery; however, personalized products or digital content already provided cannot be refunded unless proven faulty or not as described. If you’d like us to review your case again, please contact [email protected] with your details. Best regards, Beyond Body Team

Hello Kerri, Thank you for sharing your experience! If you have any questions or need support along the way, don’t hesitate to reach out. ✨ Best regards, Beyond Body Team

Hello Kathleen, We’re sorry to hear about your experience and understand your concerns. All subscription details, including pricing, billing cycles, and renewals, are clearly presented during checkout and outlined in our Terms & Conditions before purchase is completed. Regarding refunds, our policy allows you to return goods within 14 days of delivery. However, please note that personalized products or digital content already provided cannot be refunded unless proven faulty or not as described. We understand this may be disappointing and appreciate your feedback on how this is communicated. If you would like us to review your account, confirm your subscription status, or check any charges, please contact [email protected] with your details, and our team will be happy to assist you. Best regards, Beyond Body Team

Hey Tamara, Thank you for your feedback, and I’m sorry the add-ons felt excessive or distracting. We appreciate your input and will pass it along to help improve the clarity and overall experience. If there’s anything specific you’d like us to simplify, we’re here to help. 🙏 Best regards, Beyond Body Team

Hello Lynda, Thank you for sharing your experience! If you have any questions or need support along the way, don’t hesitate to reach out. ✨ Best regards, Beyond Body Team