Bikes Online is a California based, online specialty retailer of bicycles and the accessories that go with them. You might have noticed that our prices are some of the best in America – that’s because we sell global brands direct from the manufacturer, cutting out the middleman and passing on the savings to you – where they belong.
Written by the business, not verified by us.Bikes Online (bikesonline.com) has a 4.2 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is good. 83% of reviews are 4 stars or higher and 17% are 1 star; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-09-06.
Reviewers had a great experience with this company. Customers truly love the remarkably fast delivery times and frequently note that the items arrive securely packaged in sturdy boxes and ready for immediate use. People consistently mention that the bicycles offer incredible overall value, very fair pricing, and straightforward assembly processes that make getting started extremely simple. However, some people mentioned experiencing notable difficulties reaching support when problems arose and encountering frustrating delays with order fulfillment. A few reviewers also shared concerns about receiving incorrect replacement components or wrong items that required extra effort to resolve successfully.
Auto-generated from all reviews of this business. For reference only.BikesOnline showed a lot of commitment to customer care by working quickly and being very willing to make the situation right. They shipped a replacement rear brake to me as fast possible and reimbursed the costs of having it installed, next day. They stood by their product and made it right to suit.
Very happy with the purchase, price, delivery time, and packaging. Everything went very well, and thanks to Bikesonline for the toolbox and additional accessories. Recommended, I would definitely buy a bike again. The bike is beautiful, well-built, and very fast, faster than I expected. Polygon will undoubtedly be a benchmark brand.
Second bike through bikesonline and generally very satisfied. The bikes have both been great! Shipping was smooth both times (with this most recent taking only 1.5 days!). Only issue is the Superior XF 979 rc I just bought showed a dropper post in every advertised picture but didn’t come with one. Upon further looking I now see a brief mention of “dropper post ready” in the description. Wish that was most obvious at purchase. But again, still quite satisfied and would recommend!
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