Bikes Online is a California based, online specialty retailer of bicycles and the accessories that go with them. You might have noticed that our prices are some of the best in America – that’s because we sell global brands direct from the manufacturer, cutting out the middleman and passing on the savings to you – where they belong.
Written by the business, not verified by us.
Is Bikes Online legit?
Bikes Online (bikesonline.com) has a 4.2 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is good. 83% of reviews are 4 stars or higher and 17% are 1 star; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-09-06.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers truly love the remarkably fast delivery times and frequently note that the items arrive securely packaged in sturdy boxes and ready for immediate use. People consistently mention that the bicycles offer incredible overall value, very fair pricing, and straightforward assembly processes that make getting started extremely simple.
However, some people mentioned experiencing notable difficulties reaching support when problems arose and encountering frustrating delays with order fulfillment. A few reviewers also shared concerns about receiving incorrect replacement components or wrong items that required extra effort to resolve successfully.
Auto-generated from all reviews of this business. For reference only.
Overall great experience, came in time, easy to assemble, secure packaging.
Few minor, not great things - delivery was scheduled a bit ahead of time of initial estimate, but eventually it’s been delayed for more than a week with no communication from delivery company… given the price of package and that it requires signature - I couldn’t plan properly several of my days.
Another thing - even though the bikesonline provide assembly instructions, unless you have extremely generic bike, there is a chance those will be not applicable. However, in my case I didn’t care much given it’s mostly pre assembled and remaining steps are easy to figure out on your own.
4 years ago, I purchased the D7 and fell in love with the bike and its capabilities. Recently I had discovered that the top tup had a crack. I thought that was the end of my bike. Since I was pleased with my experience, I wanted to try the T8. I reached out to Bikes Online to see if I could get some sort of loyalty program if I were to purchase another bike from them. They still had my purchase of the D7 in their system & informed me that I had a 5-year warranty on the frame of the D7. Since I wasn't sure how that would turn out and I also didn't want to be without a bike. I went ahead and purchased the T8. Bikes Online warranty department reached out to me and made the warranty claim a super easy process. Ultimately my claim was approved, and I now have my beloved D7 back. Great and easy customer service and all new bike purchases will be from Bikes Online.
I had a little trouble getting my wheelset shipped due to a back up at the warehouse. But I did reach and they were understanding and expedited my wheels and I had them quickly. All in all a good experience.
I purchased a helmet, elbow pads, and a jersey online on June 15,2026. I received no notice of any delay of shipment until I emailed them. Elbow pads and jersey arrived July 13, and the helmet has yet to ship out as of July 15, one month after ordering. I was planning to use these to the bike park I was visiting early July but obviously wasn’t able to. I never experienced this from any other shop.
I should have read the reviews before ordering from them. I ordered handlebars 10 days ago. Still no shipping updates. I have called customer service and I get an AI response that is garbage. I have sent multiple emails and no response. Beware this company is a fraud.
I had a an order that shipped in two parts. The second part was delayed. When I enquired customer service was very helpful with options to resolve the delay. I waited it out and was very pleased when the final part of the order showed up.
The shipping was incredibly secure and I was very confident that the bike wouldn't be damaged when it got to me. Customer service and the ordering was great, they helped me get exactly what I wanted.
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