Bikes Online is a California based, online specialty retailer of bicycles and the accessories that go with them. You might have noticed that our prices are some of the best in America – that’s because we sell global brands direct from the manufacturer, cutting out the middleman and passing on the savings to you – where they belong.
Written by the business, not verified by us.Bikes Online (bikesonline.com) has a 4.2 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is good. 83% of reviews are 4 stars or higher and 17% are 1 star; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-09-06.
Reviewers had a great experience with this company. Customers truly love the remarkably fast delivery times and frequently note that the items arrive securely packaged in sturdy boxes and ready for immediate use. People consistently mention that the bicycles offer incredible overall value, very fair pricing, and straightforward assembly processes that make getting started extremely simple. However, some people mentioned experiencing notable difficulties reaching support when problems arose and encountering frustrating delays with order fulfillment. A few reviewers also shared concerns about receiving incorrect replacement components or wrong items that required extra effort to resolve successfully.
Auto-generated from all reviews of this business. For reference only.had a great experience. I had a size call with Brad and we got the right size. Bike came really quickly. the quality was a match for many top brands, but at a lower cost. packaging was great and after sales service was amazing. honestly, I recommend these guys to all my riding buddies now. I’ve purchased from Giant for 10 years. not any more.
Great price for the product I wanted (helmet). Good communication about shipping and delivery. Overall a great experience.
Great bike, great price and BikeOnline made the whole process very easy. Great company.
My demo bike arrived better than I imagined. It seems more like a brand new bike at an excellent price. I appreciate the ease and value of purchasing an online bike. The clarity of the description, the quickness of the delivery, and the final product were all excellent.
First called for a specific bike for my daughter and was answered by a rude representative who feels like not happy with his job, not willing to answer some bike question and told me to look up by myself, I still purchased the bike and more than a week bike have no update, my place is close from their warehouse in chula vista yet it takes forever with no update.
Service and quality of the bike have been great. Loving my new bike.
good communication, frame arrived in great condition
This was my second bike order from Bikes Online and it was just as good as the first. Getting the bike setup took just a few minutes, packaging was fanstasic and the bike was ready to go super fast.
The tech I spoke with wasn't quite as knowledgeable as I expected and the online frame size tool was totally inaccurate but the quality of the product, value for the money, and easy assembly more than offset any minor defeciencies.
Good luck with actually receiving what you ordered from this company their inventory control is horrible. My experience is the following, I ordered a helmet on August 2nd and received an email on August 4th that the item was on its way. However, later in the day I then received an email explaining that in fact the wearhouse folks relized the item was out of stock and and they were refunding my money. Still wanting the helmet I did an online search for the helmet on August 7th and to my surprise Bike Online showed it was in stock. Unsure if their website was accurate I attempted to contact them via phone and when I was unable to get ahold of them during their stated hours, I figured they must have either resolved the issue or it must be back in stock so I reordered the helmet. On August 12th when the item didn't show up I checked my account to see if I could get a tracking number to see where it was. When their website still showed they were still preparing the item for shipping I knew something was wrong so I reached out to them via their website to see if they could provide an update on my order. After awhile I received an email explaining that the item was out of stock. Really! I get sometimes things happen and a miscount in inventory or something else happens to items. But can someone explain to me how both times I order the exact same item that the company's website shows in stock and they take my money but then I never receive the item because it's out of stock? The only thing I can figure is they have no clue so good luck if you decide to order from them. Oh and it takes forever to receive a refund from them. The first one took 6 days and still waiting on the second one.
No problem with buying bikes from bikes online, it's when you have an issue with a cracked bike frame and it needs replacing under warranty. Polygon was solid, it's Bikesonline lack of customer support!! New frame arrived in Australia in shipping container over a month ago, when I questioned how long before I get the new replacement frame. It's when your box gets barcoded then it will be despatched to you. This process has already taken 3 months.
Got 2 of these bikes for my 11 and 10 year olds. It’s their first mountain bikes and they love them! Easy to learn Shimano shifters. Good disk brakes and no maintenance front fork. Super easy to get the bike set up out of the box. I got them riding in 15 min. Would definitely recommend!
Ease of using their online services, quickness in processing my order and shipping and quality of the bike once I received it
Fast shipping and all questions I had were answered quickly and professionally
Got to my door fast, well packaged and best prices I could find!
Bikes online has been a great company to do business with. I got my 1st real mountain bike from them for a great value! I will definitely look to buy more bikes with them in the future.
Bikesonline definitely has some great deals! This is my 5th bike and I have no complaints!
103 reviews matching
Actbestbike
PROPAIN Bicycles
Qlifebike
Meet One Trike
JasionBike
Alchemy Bikes
Ride1Up
BikeBerry.com