Bobcares provides server management and outsourced support over help desk, phone and live chat for web hosting companies and other online service providers.
Is Bobcares legit?
Bobcares (bobcares.com) has a 5.0 out of 5 rating on OK.one, based on 105 user reviews collected here. It is listed under Business Services and its reputation is excellent. Praise is nearly unanimous, with 99% rating it 4 stars or higher; The business has replied to 100% of negative reviews; 33 of them were added in the last 12 months. Last updated 2026-08-30.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the exceptional quality of server management, noting that technical problems are resolved swiftly and efficiently without downtime. People appreciate the knowledgeable staff who communicate clearly and maintain a professional approach throughout every interaction.
Some reviewers were happy with their extended partnerships, relying on the team for consistent support across many years. Consumers also emphasized that technicians go above and beyond to investigate complex errors and provide detailed operational reports. Reviewers find great peace of mind knowing reliable assistance is always available for critical infrastructure needs.
Auto-generated from all reviews of this business. For reference only.
After many years of using their services, I can only confirm the quality of their support.
Recently, a server had a problem one night: I was unreachable (I was sleeping with my phone turned off), and they did everything they could to restore functionality without my intervention. When I woke up, I only noticed the problems from the uptime monitor notifications and the related ticket report: the server was working perfectly, and the problem had been resolved.
This level of service is priceless: anyone who manages servers knows the value of being able to sleep soundly, knowing that any issue will be addressed and resolved, any day, any time of day or night!
I have been using Bobcares Server Management to look after my server, and I recently had an issue with the Redis service that was handled exceptionally well by Kuriakose Joseph.
Kuriakose demonstrated an excellent level of technical knowledge and professionalism throughout the investigation. He carefully traced the problem to configuration issues within Redis, explained exactly what was happening, and then made the necessary corrections to restore the service.
What impressed me particularly was the detailed explanation of both the problem and the solution. It was clear that this was not simply a matter of restarting a service and hoping for the best. Kuriakose identified the underlying causes, corrected the configuration, confirmed that Redis was operating correctly, and ensured that background saving was completing successfully.
The server is now fully operational and stable.
I have been managing websites and servers for many years, and I genuinely appreciate dealing with someone who combines technical expertise with excellent communication. Kuriakose Joseph deserves particular recognition for the way he handled this issue.
Thank you, Kuriakose, and thank you to the Bobcares team for the excellent support.
Reply from Bobcares2026-08-20
Hi Willie,
Thank you for your wonderful feedback and for recognizing Kuriakose Joseph for his technical expertise, professionalism, and clear communication. At Bobcares, we believe in going beyond simply resolving an issue—we focus on identifying the root cause, implementing the right solution, and ensuring the system remains stable. We are delighted to know that Kuriakose’s approach and detailed communication gave you confidence throughout the resolution process. Your appreciation means a lot to the entire Bobcares team. We look forward to continuing to provide you with reliable and expert server management support.
Regards,
Sruthi S
Quality manager
Bobcares
I have been using this firm for almost a year now to help me manage my webserver and would really like to recommend them. They help with everything and provide a detailed explanation of what they have done and why. This means that I can learn as well from the experience.
Richard Ball
Reply from Bobcares2026-08-04
Hi Richard,
Thank you for taking the time to share your experience. We are glad to hear that our support has not only helped you manage your web server but has also given you a better understanding of the work being done. We believe in keeping our customers informed every step of the way, and it's great to know you find that valuable. We truly appreciate your recommendation and look forward to supporting you in the future.
Regards,
Sruthi S
Quality Manager
Bobcares
Bobcares helped me add trusted IP addresses to my server whitelist. This is because we have the server locked down so that no one can access it from anywhere but a few key locations. Bobcares is also helping me evaluate a VPN solution to solve the problem more consistently going forward. I highly recommend Bobcares for all of your DevOps and IT needs! I've worked with them for years, and they are a critical part of my team.
Reply from Bobcares2026-08-04
Hi Matthew,
Thank you for your continued trust and recommendation. At Bobcares, our certified DevOps and infrastructure experts work around the clock to help customers strengthen security, optimize performance, and implement long-term solutions tailored to their needs. We are glad to be a trusted extension of your team and look forward to supporting your continued success.
Regards,
Sruthi S
Quality Manager
Bobcares
Always superb service from Bob Cares, whether it's bespoke development or server setup/monitoring. We consider them an extension to our in-house technical department.
Reply from Bobcares2026-08-04
Hello Lee Wilkes,
Thank you for your wonderful feedback and for your continued trust in Bobcares. We remain committed to delivering dependable support, whether it's custom development or server management, and to being a reliable partner in your success. We truly appreciate your support and look forward to continuing to work with you.
Regards,
Sruthi S
Quality Manager
Bobcares
With the recent increase in cPanel vulnerabilities due to AI enhanced cyber-attacks, I've had to be extra vigilant managing my technology stack. Bobcares has always been a step ahead of me - making sure everything is proactively patched so that by the time I get the notification from cPanel that a patch is available, my tech is already updated! Everything runs smoothly so I can completely focus on my business. Many thanks to the team at Bobcares for always be there when I need them!
Reply from Bobcares2026-07-14
Hi Matthew,
Thank you for sharing this, it really means a lot! Staying ahead of cPanel vulnerabilities, especially with how quickly these AI-driven attacks are evolving, takes constant attention, and we're glad our team has been able to keep your systems patched before you even hear about it. That's exactly the kind of support we want to provide, so you can focus on running your business without worrying about the technical side. Thanks again for the kind words and for being a valued client.
Regards,
Sruthi S
Quality Manager
Bobcares
The Bobcares team did a fantastic job managing our server and recovering it after a security incident. They were knowledgeable, responsive, and resolved the issues efficiently while keeping us informed throughout the process. Their expertise in server management and hack recovery gave us confidence, and we highly recommend their services.
Reply from Bobcares2026-07-14
Hi Munish,
Thank you so much for this review! A security incident is never easy to go through, so we're really glad our team could step in, get things resolved quickly, and keep you in the loop the whole way. It means a lot to know the recovery process left you feeling reassured rather than more stressed. Thanks again for trusting us with something this critical, and for taking the time to share your experience.
Regards,
Sruthi S
Quality Manager
Bobcares
We have been working with BobCare's for about the last 3-4 years. They have been used as our backup Sys-admins and they have been great to work with. They are fairly quick to jump on any issues which is great as it allows me time to work on other tasks or take the night off as an only IT guy on the team.
Reply from Bobcares2026-06-29
Hi Jeffery,
Thank you so much for this wonderful feedback! It's been a pleasure supporting your infrastructure over the past 3–4 years. Our team works round the clock, 24/7, so that you always have experienced sysadmins ready to jump on issues. We understand how demanding it can be as a solo IT professional, and our goal is to be that dependable backup layer that keeps things running smoothly while you focus on what matters most. We look forward to continuing to support you for many more years to come.
Regards,
Sruthi S
Quality Manager
Bobcares
Our LMS production server was rapidly running out of storage space! If that trend had continued without immediate intervention, we would have lost access to our LMS site. So I contacted the team at Bobcares for assistance. They quickly investigated, removed unnecessary files, thus restoring our server to a healthy status. Because of their swift work, we did not experience any down time! Hooray for the caring Bobcares team!!
Reply from Bobcares2026-06-17
Hi Sergio,
Thank you for your kind words and for sharing your experience. We understand how critical it was to address the storage issue before it impacted your LMS environment.
Our team was glad to quickly identify the cause, clean up the unnecessary files, and restore the server to a healthy state without any downtime. We truly appreciate your trust in Bobcares and look forward to continuing to support your infrastructure whenever you need us.
Regards,
Sruthi S
Quality Manager
Bobcares
We have worked with Bobcare across multiple VPS servers hosting e-commerce websites, primarily Prestashop stores, and our experience has been very positive.
Over time, Bobcare has assisted us with everything from performance optimization and security hardening to troubleshooting complex server and application-level issues. What we appreciate most is their methodical approach. They do not simply apply quick fixes; they investigate, document their findings, explain the root cause, and provide long-term solutions.
A recent example was a large infrastructure project where they helped us implement server-wide protection mechanisms, including Cloudflare real IP restoration, Nginx rate limiting, connection limiting, and additional security layers across our hosting platform. The rollout was completed successfully across all applicable servers with careful validation and no downtime.
Their communication is clear, professional, and highly technical when needed, while still being easy to work with. For us, Bobcare has become a trusted partner rather than just a support provider.
Based on our experience, we would confidently recommend Bobcare to businesses looking for reliable server management, security expertise, and proactive infrastructure support.
– Per Ledin
Presta AB
Reply from Bobcares2026-06-17
Hi Per Ledin,
Thank you so much for taking the time to share such a detailed account of your experience with us. Projects like the Cloudflare real IP restoration, Nginx rate limiting, and connection limiting rollout are exactly where our team's expertise shows, our engineers don't just patch issues, they investigate root causes and build solutions designed to hold up long-term.
Our 24/7 support team is always available to provide the same level of support for both routine issues and complex infrastructure changes. We are glad we could help with your Prestashop servers and look forward to supporting your future growth.
Regards,
Sruthi S
Quality Manager
Bobcares
I cannot recommend Bobcares enough for their exceptional server management and security services. In today's digital landscape, server threats are moving faster than ever, but Bobcares consistently stays ahead of the curve.
A perfect example of their proactive approach happened just recently. Right after the "Fragnesia" Linux kernel vulnerability (CVE-2026-46300) came to light, they immediately reached out with clear, actionable guidance. They didn't just warn me about the exploit; they analyzed the new reality of AI-powered vulnerability discovery and provided concrete, strategic recommendations on safely balancing automatic security updates with robust backup protocols.
It is incredibly reassuring to partner with a team that doesn't just react when things break, but actively works 24/7 to secure my infrastructure before an issue ever arises. If you want true peace of mind for your server security, Bobcares is the absolute best in the business.
Reply from Bobcares2026-06-02
Hi Jake,
Thank you so much for this wonderful review. It truly means a lot to hear that our proactive approach to server security is making a real difference for you.
Staying ahead of emerging threats is something we take very seriously, and we are glad our prompt response to the Fragnesia vulnerability (CVE-2026-46300) gave you the clarity and confidence to act quickly. Our team works hard to not just flag issues, but to provide practical, easy-to-follow guidance so you're never left wondering what to do next. Thank you for trusting us with something as important as your server security.
Regards,
Sruthi S
Quality Manager
Bobcares
Bobcares constantly reviews server functionalities and errors. They prioritize rectification on an urgent basis. Thanks.
Reply from Bobcares2026-06-02
Hi Dominic,
Thank you so much for your wonderful feedback. Ensuring your server runs smoothly and securely is always our top priority, and we are glad that reflects in your experience. We look forward to continuing to support you, please don't hesitate to reach out anytime.
Regards,
Sruthi S
Quality Manager
Bobcares
I have used Bobcares for many years, around 10 years if I remember correctly, and they have consistently provided reliable and professional support. Their team has helped me with server issues, troubleshooting, migrations, security concerns, and general technical support whenever needed.
What stands out most is that they have gone beyond their normal scope of support multiple times to help me resolve difficult issues. They have truly gone above and beyond, including assisting with restoring a server after the well-known MySQL issue where MySQL Community was unexpectedly changed to the Cloud Edition because the vendor placed the wrong files in the wrong repository.
Having dependable support is extremely important when managing hosting services, and Bobcares has been a trusted resource for me over the years. Their team is responsive, knowledgeable, and willing to work through problems until they are resolved.
I would highly recommend Bobcares to anyone needing experienced server management or technical support.
Reply from Bobcares2026-06-02
Hi Chris,
Thank you so much for this incredibly thoughtful review and for your long-standing trust in Bobcares. We are especially glad we could be there during challenging moments like the MySQL Community-to-Cloud Edition incident, situations like that can be stressful, and helping you navigate through to a full recovery is exactly the kind of support we strive to provide.
Your kind words about our team going above and beyond truly mean the world to us. We'll always be here whenever you need us, no matter how complex the challenge. Looking forward to continuing to serve you for years to come
Regards,
Sruthi S
Quality Manager
Bobcares
Bobcares worked with me to address the latest cPanel vulnerability alerts. We applied patches to the kernel and locked down access to my server from the outside world. They responded immediately to the cPanel vulnerabilities, and my cPanel was patched immediately. Bobcares is always available when I need help, and I wouldn't be able to host a server securely without them.
Reply from Bobcares2026-05-22
Hi Matthew,
Thank you for your thoughtful feedback and for placing your trust in Bobcares. We are pleased we could support you in promptly addressing the cPanel vulnerabilities and strengthening your server security. Knowing that our responsiveness and support help you manage your hosting environment with confidence means a great deal to us. We truly appreciate your continued partnership.
Regards,
Sruthi S
Quality Manager
Bobcares
Hi Herman,
Thank you for the 5-star feedback. It’s great to hear that our support felt fast and accurate—that’s exactly what we aim for. We truly appreciate you taking the time to share this, and we are always here whenever you need us.
Regards,
Sruthi S
Quality Manager
Bobcares
Great service. I always had trouble managing servers for ehosting.hr until I used their services.
Reply from Bobcares2026-04-07
Hi DavorZec,
Thank you for your wonderful feedback and for rating us 5 stars!
We understand how challenging server management can be, and we are truly glad to hear that our services have made a positive difference for ehosting.hr. It is always our goal to simplify complex processes and provide reliable support so you can focus on your core business with confidence. We sincerely appreciate your trust and look forward to continuing to support your success.
Regards,
Sruthi S
Quality Manager
Bobcares
Excellent communication, detailed work reports and reliable
We found this BSI-registered company online, and after some research we started with their server installation service. From the initial contact with the client management team member Abhishek, we found their process management to be of a high standard and I wouldn't hesitate to recommend them. We provided an unmanaged instance of a Debian VPS with operating system to lock down, install and configure SSLs, and firewalls etc. and it was done efficiently and very quickly, ready for us to move the client domains over to.
The level of detail in the work reports is also excellent.
Reply from Bobcares2026-04-07
Hi Paul,
Thank you for your excellent feedback and for sharing your experience with us.
We are glad to hear that our communication, process management, and detailed reporting met your expectations from the very beginning. It is also great to know that the Debian VPS setup, including security configurations, was completed efficiently and to your satisfaction.
We are committed to providing timely, reliable support and ensuring every task is handled with care and attention to detail. Your trust and recommendation mean a lot to us.
We look forward to continuing to support your needs.
Regards,
Sruthi S
Quality Manager
Bobcares
Bobcares always provides exceptional service in a very timely manner! It never ceases to amaze me that they know everything about my servers, my clients' WordPress installations, and everything else I throw at them!
I highly recommend them!
Reply from Bobcares2026-04-08
Hi Greg,
Thank you for your wonderful 5-star feedback!
We are truly delighted to hear that our support has consistently met your expectations and that our team has been able to assist effectively across your servers and WordPress environments. Your kind words about our responsiveness and expertise mean a great deal to us.
Providing timely and reliable support is something we take great pride in, and it is rewarding to know that it has made a positive impact on your experience.
We sincerely appreciate your recommendation and look forward to continuing to support you.
Regards,
Sruthi S
Quality Manager
Bobcares
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