Bobcares provides server management and outsourced support over help desk, phone and live chat for web hosting companies and other online service providers.
Is Bobcares legit?
Bobcares (bobcares.com) has a 5.0 out of 5 rating on OK.one, based on 105 user reviews collected here. It is listed under Business Services and its reputation is excellent. Praise is nearly unanimous, with 99% rating it 4 stars or higher; The business has replied to 100% of negative reviews; 33 of them were added in the last 12 months. Last updated 2026-08-30.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the exceptional quality of server management, noting that technical problems are resolved swiftly and efficiently without downtime. People appreciate the knowledgeable staff who communicate clearly and maintain a professional approach throughout every interaction.
Some reviewers were happy with their extended partnerships, relying on the team for consistent support across many years. Consumers also emphasized that technicians go above and beyond to investigate complex errors and provide detailed operational reports. Reviewers find great peace of mind knowing reliable assistance is always available for critical infrastructure needs.
Auto-generated from all reviews of this business. For reference only.
I've been a customer of Bobcares for over 5 years now and I can't do without them. The server crashed in the middle of the night recently; I received a response via ticket within 10 minutes, and everything was stable again in less than half an hour. I definitely recommend them.
Reply from Bobcares2026-03-24
Hi Nico,
Thank you so much for your continued trust over the past five years. It really means a lot to know that you can rely on the support, especially during critical situations like the recent server issue.
Glad we could respond quickly and get everything back to normal without much disruption. With round-the-clock support in place, the aim is always to ensure you have peace of mind, no matter when an issue arises.
We truly appreciate your recommendation and look forward to continuing to support you.
Regards,
Sruthi S
Quality Manager
Bobcares
I have used BobCares for a few years. They have been very responsive to our server management needs, and in particular, an SOS issue over the past weekend.
Reply from Bobcares2026-03-24
Hello,
Thank you for your continued trust over the years. It is good to know the support has been responsive to your server management needs, especially during the recent weekend SOS situation.
Quick response and solid technical support help ensure issues are handled efficiently when they matter most. We appreciate your feedback and look forward to continuing our support.
Regards,
Sruthi S
Quality Manager
Bobcares
These guys know their business extremely well. Can 100% recommend them. Very trustworthy, support is very responsive and knowledgeable. They are taking care of our servers for two years now, and we never had a single problem. Security and performancewise they are top-notch. When issues arise they dont stop until root cause is found. If you want to focus on your business and not worry about IT stuff, work with them.
Reply from Bobcares2026-03-24
Hi Michael,
Thank you for your continued trust and for sharing such detailed feedback. Our team consists of highly experienced and skilled technicians who focus on thorough analysis and resolving issues at the root cause, ensuring long-term stability. We are glad to be able to support your operations seamlessly so you can stay focused on your core business.
We truly appreciate your recommendation and look forward to continuing our partnership.
Regards,
Sruthi S
Quality Manager
Bobcares
We had an issue with the Scheduled Tasks (Cron) on our Moodle production site, which decided to stop running (automatically or manually). Nevertheless, I reached out to the team at Bobcares for help and, as usual, they responded quickly. Moreover, they resolved it swiftly!
Reply from Bobcares2026-02-25
Hi Sergio,
Thank you for the 5-star feedback and comments. We understand how critical Scheduled Tasks (Cron) are to the smooth functioning of a Moodle production environment, especially for automated processes and background jobs. It is great to know the team was able to step in quickly and restore normal operation without delay. We appreciate your continued confidence in our support and look forward to assisting you whenever needed.
Regards,
Sruthi S
Quality Manager
Bobcares
I've been working with Bobcares for several years now. Today, I had an issue with external YouTube videos not being embedded in my application correctly. The Bobcares team figured out the issue with the server level header policy, and made the necessary change once they got approval. My problem was fixed very quickly. I highly recommend working with Bobcares for all of your IT support needs.
Reply from Bobcares2026-02-16
Hi Matthew,
Thank you for your continued trust and for sharing such detailed feedback.
We are glad our team was able to accurately identify the issue related to the server-level header policy affecting external YouTube video embedding and implement the required changes promptly after approval. It is especially meaningful to hear this from a long-term client. We truly value the partnership we have built over the years and remain committed to delivering reliable, technically sound, and timely support for all your IT requirements.
Thank you once again for your recommendation and confidence in our services.
Regards,
Sruthi S
Quality Manager
Bobcares
Setting up an urgent ticket was a bit confusing, but our issue was resolved in minutes. Thank you!
Reply from Bobcares2026-02-16
Hi Anton,
We appreciate you sharing your experience. While the urgent ticket setup may have seemed a bit unclear initially, we are glad to know that once submitted, your issue was addressed and resolved within minutes. Ensuring rapid response and resolution for high-priority requests is a key focus for our team. Thank you for your continued trust and support.
Regards,
Sruthi S
Quality Manager
Bobcares
So Bobcares get a lot of mixed feedback but overall good ones.I contemplated a lot prior to retaining their services. I had multiple servers that I was running for my clients and I just did not have the time to take care of them all anymore. Monitoring, fixing, etc. I had a guy who was charging a good rate and he was doing all the work but running servers are a 24/7/365 job and some people sleep. That's inevitable.
I needed a team. So I did a lot of research and they were all disappointments. Except one. Bobcares seemed to have an image of professionalism. I signed a contract for the 2 servers for a year. The team worked with me and I could not wear them out. Settings things up always takes time and I understand they have to build that into their model which is why they make you commit to a 1 year contract. It is a USA (mostly administrative) and India-based (mostly IT) team. They were very professional throughout the length of our service. There were only a few occasions where I was not satisfied (it was due to me not seeing everything with clarity / miscommunication rather than them not willing to provide some sort of service). The few times when I had to escalate the issue, I always got proper care and explanation that always gave me proper clarity.
To not stretch this review any further, they got your back and they know what they are doing. Isn't it what you would want at the end of the day anyway?
5 stars and special thanks to Shruti and the entire team.
Reply from Bobcares2025-11-26
Hi Alberta,
Thank you so much for sharing such a detailed and thoughtful review. We truly appreciate the time you took to understand our process and the trust you placed in our team. Managing servers is critical, and we are glad we could provide the reliability, professionalism, and clarity you needed. We also value your honesty about the few challenges, and we are happy we could address them with proper communication and care. Your feedback encourages us to keep raising our standards and supporting you even better going forward.
Regards,
Sruthi S
Quality Manager
Bobcares
They are our new goto guys for Server Management. Best experience so far compared to other services we had.
Reply from Bobcares2025-11-26
Hi Marc,
Thank you for the wonderful feedback and 5-star rating. We are happy you had a positive experience with us. Our team is committed to maintaining this level of performance and reliability for your server management needs.
We truly appreciate your trust in Bobcares and look forward to supporting you further.
Regards,
Sruthi S
Quality Manager
Bobcares
We are very satisfied with Bobcares.
This time they saved us time and headaches by solving the problem.
Reply from Bobcares2025-11-20
Hi Nivel,
Thank you very much for your 5-star rating and awesome feedback. We are glad our team could step in and resolve the issue promptly, as we consistently aim to minimize downtime and take the technical load off your shoulders. Please feel free to reach out if you require any further assistance or optimization.
Regards,
Sruthi S
Quality Manager
Bobcares
The Bobcares team provided excellent support during our firewall migration. Communication was clear, they explained every step in detail, and the work was completed quickly and without downtime. They also ensured our existing firewall rules and whitelisted IPs were carried over seamlessly. It gave me confidence to know they had both SSH and console fallback covered. Overall, a very professional and reliable service. Highly recommended!
Reply from Bobcares2025-10-10
Hi Andre,
Thank you for your valuable feedback and 5-star rating. Our engineers take special care to ensure seamless transitions — including configuration validation, policy replication, and IP whitelist preservation — with zero downtime. We also appreciate your acknowledgment of our fallback planning through SSH and console access, which helps us maintain uninterrupted control and reliability during critical operations. It was a pleasure supporting your team, and we look forward to assisting you with future infrastructure projects.
Regards,
Sruthi S
Quality Manager
Bobcares
I asked BobCares to look into a problem we have had on our new webserver since its start 6 months ago. Previous support firm were asked several times but came up with nothing.
BobCares were asked on 7th Sep if they could find out why our websites were all slow to very slow over weekends and within hours came up with a detailed survey and suggestions for improvement which, by 3 days later, had all been carried out and all is now good on the webserver.
I like particularly that they give a detailed report and explain what they have done and why - so that I can learn as we proceed.
Reply from Bobcares2025-09-24
Hi Richard,
Thank you for your detailed feedback. We take pride in our structured approach to server management—proactive analysis, detailed reporting, and clear explanations are part of our core values. Our engineers are trained to identify performance bottlenecks quickly, implement effective solutions, and ensure that you understand each step of the process. We are glad to see the webserver running smoothly and will continue to uphold these standards of reliability and technical excellence.
Regards,
Sruthi S
Quality Manager
Bobcares
Excellent service, super fast resolution of issue.
Saved me from hefty costs and angry customers when my server corrupted.
Reply from Bobcares2025-09-24
Hi Wayne,
Thank you so much for your 5-star rating and awesome feedbacks. Our Infrastructure team is built with a strong focus on proactive monitoring, rapid incident response, and thorough root cause analysis to maintain server stability and ensure business continuity. Your appreciation reinforces our commitment to delivering reliable, technically sound support, and we look forward to continuing to safeguard your infrastructure.
Regards,
Sruthi S
Quality Manager
Bobcares
I wholeheartedly advise any company that needs an exceptional support team to take care of their internet and mail server to get in touch with Bobcares. They will experience an exceptional service, swift and efficient. Don’t wait, just go ahead and join them!
Reply from Bobcares2025-09-24
Hi Charif,
Thank you for your valuable feedback and strong recommendation. At Bobcares, we focus on ensuring high availability, secure configurations, and timely resolutions, and it is rewarding to see this reflected in your experience. We look forward to continuing to provide you with dependable and expert support.
Regards,
Sruthi S
Quality Manager
Bobcares
CAUTION!! Not Professional or Experts as advertised
CAUTION!!! Incompetent, Lack of Professional service and extortionate rates. Failed to identify the issues and continued to blame all other parties including Hosting and other parties. Not Customer focused or competent in dealing with Moodle Issues. Be Warned theY advertise as experts and professionals but they are certainly are not. We independently resolved the Moodle site issues (which were small issues) for our respective students after Bobcares made the situation worse.
So disappointed and highly recommend all others to explore alternatives before considering paying these extortionate fees and putting your site, and business at risk!!!
Reply from Bobcares2025-09-03
Hi Glen,
We are truly sorry to hear about your disappointment and want to provide the full context for clarity.
Our team followed standard best practices by creating a complete backup before upgrading Moodle from v3.11.18 to v4.2. When issues arose, we attempted to restore the latest backup. Unfortunately, three unexpected failures occurred during the process:
i) phpMyAdmin could not handle the full database restore.
ii) The hosting panel stalled at 99% during restoration.
iii) The hosting provider restored an older backup instead of the most recent one.
To minimize downtime, our engineers manually restored the available database and adjusted the configuration, which successfully brought the site back online. These failures stemmed from the limitations of the shared hosting environment—a risk we had previously advised against. A VPS with root access would have eliminated these obstacles.
The 5 hours you purchased were fully utilized across backup, upgrade, multiple restore attempts, escalation, and recovery work. However, as a goodwill gesture, we have credited back the entire 5 hours, reaffirming our commitment to fairness and customer satisfaction.
We remain dedicated to providing professional, transparent service and regret the frustration caused by the hosting environment’s constraints.
Regards,
Sruthi S
Quality Manager
Bobcares
The company Bobcares is always there when we need it.
This last time they handled the problem fast and definitly.
We are happy with their service
Reply from Bobcares2025-09-01
Hi Juanvi,
Thank you for sharing your wonderful 5-star feedback. At Bobcares, we take pride in being available whenever our customers need us, and your appreciation means a lot to us.
Regards,
Sruthi S
Quality Manager
Bobcares
Always go abaove and beyond and are reliable and quick to help :)
Reply from Bobcares2025-07-22
Hi Joshua,
Thank you for the 5-star feedback. Our team is always focused on ensuring smooth operations and quick resolutions, and we are glad to be making a difference for you. We look forward to being your trusted support partner in the future as well.
Regards,
Sruthi S
Quality Manager
Bobcares
Hi Ken,
Thank you so much for the 5-star rating! Our Infrastructure team @ Bobcares is always here for you and available round the clock whenever you need assistance.
Regards,
Sruthi S
Quality Manager
Bobcares
The service was fast! The communication was great. We were kept up to date on all of their findings and offered various solutions. I would highly recommend
Reply from Bobcares2025-07-08
Hi Mindy,
Thank you for the wonderful 5-star review. Keeping our clients informed and offering tailored solutions are key priorities for us, and it is great to know that was reflected in your experience. We sincerely appreciate your recommendation.
Regards,
Sruthi S
Quality Manager
Bobcares
BobCares is the Best. They consistently perform above and beyond........Kudos
Reply from Bobcares2025-07-08
Hi Hans,
Thank you for the generous 5-star feedback. Striving to go above and beyond is part of our commitment to excellence, and feedback like yours reinforces that we are on the right track. Thank you once again for your continued trust and support.
Regards,
Sruthi S
Quality Manager
Bobcares
Response time was very quick and they resolved my question right away while keeping security in mind.
Reply from Bobcares2025-07-08
Hi Dean,
Thank you so much for the 5-star feedback. Our team is dedicated to maintaining high responsiveness, as we understand the value of swift assistance in fixing issues. Your recognition is greatly appreciated and encourages us to continue delivering high-quality support.
Regards,
Sruthi S
Quality Manager
Bobcares
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