Bobcares provides server management and outsourced support over help desk, phone and live chat for web hosting companies and other online service providers.
Is Bobcares legit?
Bobcares (bobcares.com) has a 5.0 out of 5 rating on OK.one, based on 105 user reviews collected here. It is listed under Business Services and its reputation is excellent. Praise is nearly unanimous, with 99% rating it 4 stars or higher; The business has replied to 100% of negative reviews; 33 of them were added in the last 12 months. Last updated 2026-08-30.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the exceptional quality of server management, noting that technical problems are resolved swiftly and efficiently without downtime. People appreciate the knowledgeable staff who communicate clearly and maintain a professional approach throughout every interaction.
Some reviewers were happy with their extended partnerships, relying on the team for consistent support across many years. Consumers also emphasized that technicians go above and beyond to investigate complex errors and provide detailed operational reports. Reviewers find great peace of mind knowing reliable assistance is always available for critical infrastructure needs.
Auto-generated from all reviews of this business. For reference only.
I have used Bobcares team for building an MVP at the beginning of 2024 and building out full requirements end of 2024. Overall experience with Bobcares has been phenomenal. The program/account team was easy to work wth; the leadership team was oustanding. The team members assigned were top notch - very quick learners, and have strong research skills to solve complex problems. I am extremely happy with the engagement with Bobcares team.
Reply from Bobcares2025-02-05
Hi Sai,
Thank you so much for taking the time to share your wonderful feedback. We are happy to hear about your positive experience working with the Bobcares team throughout your journey from building the MVP at the beginning of 2024 to developing the full requirements by the end of the year. Our team possess the research skills and problem-solving abilities to tackle complex challenges. Once again, thank you for trusting our team with your project.
Regards,
Sruthi S
Quality Manager
Bobcares
I feel completely at ease working with Bobcares; it feels like I have known them forever. They are highly professional and consistently deliver outstanding work. I particularly appreciate how they keep me updated throughout the process. Their invoicing and platform are exceptionally well designed, demonstrating their advanced tech-savviness. I wish I had discovered them years ago instead of relying on others. A big thank you to Suresh, Vijin, and Pramaith!
Reply from Bobcares2025-02-05
Hi Christopher,
Thank you so much for your wonderful feedback. Providing exceptional service, clear communication, and a seamless experience are always the key values that Bobcares follows. We always maintain our customer interaction platforms in a user-friendly manner to ensure a seamless experience for them. Thank you so much for appreciating our engineers and it means a lot to them.
Regards,
Sruthi S
Quality Manager
Bobcares.
We have been working with this team for over 10 years. Very honest interactions, competent personnel, and most importantly aligning themselves with the customer's success.
Reply from Bobcares2025-02-01
Hi,
Thank you so much for your kind words and for being a valued partner for over a decade! We are truly honored to have earned your trust through honest interactions, competent teamwork, and a shared commitment to your success.
Regards,
Sruthi S
Quality Manager
Bobcares
Bob is always available and speedy. Also always solves the big problems that always seem impossible tot he rest of us.
Reply from Bobcares2025-02-01
Hi David,
Tackling the "impossible" is what we strive for, and it’s incredibly rewarding to know we have been able to deliver solutions that matter to you. Thank you so much for your fantastic feedback. Don’t hesitate to reach out anytime.
Regards,
Sruthi S
Quality Manager
Bobcares
Great customer service and fast response. They have even did additional work without paying them first as it was critical for the operation of my site
Reply from Bobcares2025-02-01
Hi Alexis,
Your site’s success is our priority, and we are glad we could assist with the additional work to ensure its smooth operation. The pool of engineers @ Bobcares works round the clock to ensure this. We truly value your trust in us and look forward to supporting you again in the future. If there is anything else you need, please don’t hesitate to reach out.
Regards,
Sruthi S
Quality Manager
Bobcares
Thank you Bobcares support for fixing my server issues on time so many times and help me avoid big downtime and loss of traffic.
I'm glad to have you as a partner for my online business. KEEP UP YOUR GREAT SUPPORT!
Reply from Bobcares2025-01-23
Hi Daniel,
We are very proud of our Infrastructure Management Team @ Bobcares and so glad we could assist you in resolving server issues promptly and help you avoid downtime and traffic loss. Being a part of your online business success means a lot to us, and we truly value the trust you have in us. Thank you for the amazing 5-star feedback.
Regards,
Sruthi S
Quality Manager
Bobcares
Quick, professional, great communication skills to even someone who is not IT expert
Reply from Bobcares2025-01-22
Hi Mathias,
Thank you so much for your 5-star rating and thoughtful feedback! We make it a priority to explain technical concepts in a clear and simple manner, ensuring all our customers can easily understand. Feel free to contact us anytime.
Regards,
Sruthi S
Quality Manager
Bobcares
Emergency Service fulfill my needs, thanks for your help!
Reply from Bobcares2025-01-22
Hi Wenz,
Thank you very much for your feedback. Providing the best service every time is our top priority. Our team will be available round the clock should you need any help.
Regards,
Sruthi S
Quality Manager
Bobcares
We had a situation where our server was down twice in early January of this year. Our Data Center is still investigating what caused this. In both cases when our server went offline, Bobcares was quick to alert us and take action. When we didn't respond quickly to their email alert, they phoned us. It is this kind of service that makes Bobcares a valuable partner of our company.
Reply from Bobcares2025-01-17
Hi Carolyne,
The infrastructure team @ Bobcares consists of highly skilled engineers who work around the clock. They are experts in server administration, including handling complex recovery tasks with precision and expertise. We are glad we could support you during the unexpected server downtimes. Your trust in us as a valuable partner means a lot, and we are here to assist you whenever needed. Thank you for choosing Bobcares.
Regards,
Sruthi S
Quality Manager
Bobcares
top-notch outsourcing, I have a dedicated server and bobcares takes great care, reaction, speed and efficiency, I recommend without hesitation
Reply from Bobcares2025-01-17
Hi Jallel,
Thank you so much for your 5-star rating and thoughtful feedback. Delivering reliable care with quick responses and efficient solutions is what we follow @ Bobcares. We are dedicated to ensuring everything runs smoothly for you, and we truly appreciate your kind recommendation.
Regards,
Sruthi S
Quality Manager
Bobcares
Bobcares is my go to for fast and reliable support! Always get the best service.
Reply from Bobcares2025-01-17
Hi Karma,
Thank you for your fantastic 5-star feedback. Providing the best service every time is our top priority. Our team will be available round the clock should you need any help.
Regards,
Sruthi S
Quality Manager
Bobcares
I have been with them for almost 10 years now. Highly recommend!
Reply from Bobcares2025-01-06
Hi Sovichea,
Thank you very much for your awesome feedback and 5-star rating. Such a long-term business relationship is really worth. I truly appreciate your recommendation. We look forward to continuing to provide you with the best service for many more years to come.
Regards,
Sruthi S
Quality Manager
Bobcares
As always, a quick turnaround and complete documentation on services provided
Reply from Bobcares2024-12-27
Hi Zack,
Providing consistent, high-quality service is our top priority, and we are grateful for your trust in us. Thank you for your kind words and 5-star rating. If you need any further assistance, we are always here to help.
Regards,
Sruthi S
Quality Manager
Bobcares
Problem solved , generally fast (took around 2 hours but ok) i would recommend the service to others
Reply from Bobcares2024-12-27
Hi George,
Thank you so much for your recommendation and providing such a valuable feedback. We will continue working to improve our service for an even faster experience in the future. Thank you so much for your amazing 5-star feedback and we look forward to continuing to exceed your expectations.
Regards,
Sruthi S
Quality Manager
Bobcares
Bobcares helped us solve a complicated MTU configuration issue with a new provider, working with the ISP and the service provider on time, in a professional way.
Reply from Bobcares2024-12-20
Hi Juan,
Thank you for the 5-star feedback. The infrastructure team @ Bobcares consists of highly skilled engineers with expertise in the latest technologies. They are available around the clock to assist you with all server setups and configurations. We greatly appreciate your recognition of the professionalism and timely support provided. If you need further assistance, don’t hesitate to reach out.
Regards,
Sruthi S
Quality Manager
Bobcares
Hi John,
Thank you very much for the 5-star rating. Our team is committed to addressing all issues based on their urgency. Don’t hesitate to reach out to us again if needed.
Regards,
Sruthi S
Quality Manager
Bobcares
Bobcares is simply an amazing firm, I'm astonished with the high level of support. A perfect and caring pre-sales and an extremely dedicated and savy tech support, who learned fast our specific panel and helped us actively migrate hundreds of site. Always with perfect manners, extremely nice and wanting to help. Thank you, Bobcares, you guys are the best!
Reply from Bobcares2024-12-10
Hi Flavio,
Thank you so much for your glowing 5-star review. It’s our goal to provide attentive, knowledgeable, and seamless support, and we are so glad we could assist with your site migrations effectively. Our pool of skilled engineers works 24/7 delivering the best service. We truly appreciate your trust in us and look forward to being here whenever you need us.
Regards,
Sruthi S
Quality Manager
Bobcares
Being at the helm of our servers for more than a decade, it is hard to hand over the "keys to the kingdom" and control and blindly put our trust into a team overseas.
I have been very impressed by the team's knowledge and thoroughness. When we have had any issues, it was never a short email like: "fixed the issue". All was accompanied by a through explanation what was found/detected and what was done.
Most impressive was that one of our servers was not reachable and needed to be rebooted through the datacenter.
The team at bobcares tried to contact me by phone before pulling the trigger, but I was not able to respond. They left a voicemail that they were going to reboot.
Reply from Bobcares2024-11-29
Hi Piet,
Thank you so much for your detailed and thoughtful 5-star feedback! We truly understand the trust it takes to hand over control of something as critical as your servers, and we are honored to be your trusted partner. Keeping you informed about every step we take is a priority, and it’s great to know that this approach has met your expectations. Thank you for your trust, and we look forward to continuing to support you.
Regards,
Sruthi S
Quality Manager
Bobcares
Real Work, Beyond Hour limit, Worth Much more , In-time Help
Mr. Ameer made my day by expertly solving PHP configuration issues, web server problems, and database challenges all at once, even for a lesser-known product. I truly appreciate his expertise and dedication. It's professionals like him who embody the essence of Bobcares, showcasing why the Bobcares approach to business support truly works.
Reply from Bobcares2024-11-29
Hi Bashir,
Thank you very much for 5-star feedback and awesome comments. Our Infrastructure team, comprised of highly skilled engineers, works tirelessly around the clock to deliver top-quality service. I will surely share your feedback with Mr. Ameer and he will be happy to know that his efforts really met the goal. Thank you for trusting us; we are here whenever you need us again!
Regards,
Sruthi S
Quality Manager
Bobcares
They have very fast support and they always fix your problem
Reply from Bobcares2024-11-29
Hi,
Thank you for your 5-star rating and kind feedback. Our team is here for you 24/7, ready to assist whenever you need us.
Regards,
Sruthi S
Quality Manager
Bobcares
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