Bob's Watches is the world's first and only pre-owned luxury watch retailer where consumers can buy, sell, and trade certified authentic timepieces at true fair market value. With over 25 years in business, the company has grown into one of the largest and most trusted names in the pre-owned luxury watch industry.What sets Bob's Watches apart is a commitment to pricing transparency: the company openly publishes both buy and sell prices for every model, so customers on either side of a transaction can be confident they are getting a fair rate. Dealers, collectors, and everyday consumers rely on its real-time published pricing guide to determine accurate market values.While the company specializes in Rolex, Bob’s Watches also carries an extensive in-stock inventory of from other iconic brands including OMEGA, Patek Philippe, Cartier, Audemars Piguet, Tudor, Breitling, and more. Every timepiece undergoes rigorous inspection and authentication to guarantee it is 100% genuine, and watches are carefully serviced and restored before being listed for sale. Orders ship overnight at no additional cost, and sellers receive payment the same day their watch is processed.Bob's Watches has built its reputation on exceptional customer service, with a knowledgeable and dedicated team that guides buyers toward the perfect timepiece, and ensures sellers receive full market value quickly and securely. The company maintains a BBB A+ rating and has been featured in leading publications including Forbes, GQ, Robb Report, and The Hollywood Reporter. Whether you are purchasing your first Rolex, adding to a growing collection, or looking to sell a luxury watch with confidence, Bob's Watches delivers a seamless, trustworthy experience backed by over two decades of expertise in the pre-owned watch market.
Written by the business, not verified by us.
Is Bob's Watches legit?
Bob's Watches (bobswatches.com) has a 4.3 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 81% of reviews are 4 stars or higher and 16% are 1 star; The business has replied to 95% of negative reviews; Reviews mostly discuss Product, Price, Customer service. Last updated 2026-09-01.
What reviewers say
AI generated
Reviewers had a great experience with this company. Local customers and online buyers frequently praise the entire staff for being exceptionally helpful, courteous, and well-informed throughout the entire shopping journey. Many enthusiastic buyers express deep satisfaction with original condition features of the luxury timepieces and the remarkably smooth, professional transaction process.
Some reviewers were not happy with the trade-in valuation offers, pointing out that initial online quotes were frequently reduced following physical inspection. A few people also mentioned encountering unexpected extra fees applied during final deals or noted persistent, ongoing difficulties regarding customer support communications.
Auto-generated from all reviews of this business. For reference only.
I want to Thank You for a Very nice…Straight Awesome
I want to Thank You for a Very nice watch! It’s Exactly what I wanted to add to my collection! I ordered it and it came when they said and it is a Awesome watch Thank you Again Bobs Watch for the Excellent Experience!
Reply from Bob's Watches2025-01-20
Thank you for the positive feedback! We’re so glad to hear that the pre-owned watch you ordered was exactly what you wanted and arrived on time. We strive to provide a great experience for every customer, and we’re thrilled you’re happy with the new addition to your collection. If you ever need assistance or have any questions, please don’t hesitate to contact us at 800-494-3708.
This is our first purchase from Bob’s and the process very very smooth and transparent. The watch arrived as described and in great condition. The price was fair. I would recommend them a try.
Reply from Bob's Watches2025-01-20
Thank you for taking the time to leave us a review! We're so glad to hear that your first purchase from Bob's Watches went smoothly and that your pre-owned watch arrived exactly as described and was in great condition. If you have any questions or need assistance, please don’t hesitate to contact us at 800-494-3708. We look forward to working with you again!
Good price, great watch as advertised, delivered in two days. I love my stainless sub Rolex! Thank you bobs!!
Reply from Bob's Watches2025-01-20
Thank you for the positive review! We're thrilled you're enjoying your new pre-owned Rolex Submariner and that it arrived as quickly as advertised. At Bob's Watches, we aim to provide great prices and quality pre-owned watches. If you need any assistance or have questions about your new watch, please get in touch with us at 800-494-3708.
The item I chose was precisely what arrived. Perfect condition. Proper papers and box in prestige condition. I also had a great customer service experience when I called to ask questions before and after the sale. I would highly recommend for quality and service.
Reply from Bob's Watches2025-01-20
Thanks for the positive feedback! We're so glad to hear that the pre-owned watch you chose arrived in perfect condition with all the proper papers and box. It’s great to know you had a positive customer service experience before and after your purchase. We truly appreciate your recommendation and are committed to providing top-notch quality and service. If you have any questions or need assistance, please don’t hesitate to contact us at 800-494-3708.
absolutely lovely! once I remove three or four links, it will be my go-to timepiece!
Reply from Bob's Watches2025-01-06
Hi Sue, Thank you for the positive feedback. We hope you enjoy your new pre-owned watch. Please contact our team at 800-494-3708 if you have any questions about your watch or if there is anything else we can assist you with.
Bob's offers a great selection of luxury watches. The watches they have are like new. The team at Bob's is amazing. Great customer service.
Shane is the best, great communication.
He aways keeps you in the loop.
Thank you
Best regards,
Ricky G
Reply from Bob's Watches2025-01-06
Thank you for taking the time to leave us a review. We appreciate the positive feedback and look forward to doing business with you again soon! In the meantime, please contact Shane and the rest of the Bob's Watches team at 800-494-3708 if there is anything else we can assist you with.
My communication, transaction and delivery was very smooth. I have no complaints with company and plan to do business with them in the future. Staff always available to answer questions. Timepiece was exactly as described and in excellent shape.
Reply from Bob's Watches2025-01-06
Thank you for the outstanding feedback and for your continued business! It is an honor to be your go-to pre-owned luxury watch exchange and to help you build a valuable watch collection. Please call us at 800-494-3708 if there is anything else we can assist you with.
I’ve purchased and sold several watches with Bob’s Rolex through the years. My latest acquisition a Sea Dweller 2019 in mint condition, with original box, tag and booklet arrived and looked as though it had never been worn! It’s my first Sea Dweller. It’s larger than my Submariners and extra heavy duty. I’m in love with the larger bold look and extraordinary detail and quality! Thank you for providing such incredible customer service and support!
There’s no one I trust more! CK.
Reply from Bob's Watches2025-01-06
Hi Cary, Thank you for your continued business and for your unwavering trust in the Bob's Watches team. It means more to us than you will ever know! We hope you enjoy your new pre-owned Rolex Sea-Dweller. Please do not hesitate to contact us at 800-494-3708 if you have any questions about your watch or if there is anything else we can assist you with.
Very professional and thorough sales staff. My watch was as described and I am very pleased. I will use them again
Reply from Bob's Watches2025-01-06
Hi John - Thank you for your continued business and for leaving us a review. We look forward to hearing from you the next time you need to buy, sell, or trade a used luxury watch. In the meantime, please contact our team at 800-494-3708 if there is anything else we can assist you with.
Easy to order, with prompt processing and delivery! I will continue to use Bob's for luxury watch purchases in the future.
Reply from Bob's Watches2025-01-06
Thank you for taking the time to leave us a positive review. We appreciate you and your feedback! More importantly, we are thrilled you found the ordering process to be easy and that your pre-owned watch arrived promptly! We look forward to hearing from you when you're ready to add to your growing collection: 800-494-3708
Watch arrived exactly as advertised if not better. The watch looks new and was priced competitively. Upon receiving the watch there were no extra links as I needed it be a tad bigger. Emailed in the AM to inquire about buying an add’l link and received an email shortly after I sent the request notifying me that a complementary link will be sent. Highly recommend Bob’s watches. Stellar service and honest product representation.
Reply from Bob's Watches2025-01-06
Hi Gary - Congratulations on the new pre-owned watch! We appreciate you and your business and are so thrilled to hear our team went above and beyond to ensure your watch fit correctly and was ready to wear ASAP. We hope you enjoy the watch! In the meantime, please get in touch with us at 800-494-3708 if there is anything else we can assist you with.
Shopping experience was quick, payment process was even quicker, and they even sized my watch for me same day before shipping. Staff was so friendly and helpful and I will definitely be a return customer!
Reply from Bob's Watches2025-01-06
Thank you for the positive feedback! We’re thrilled to hear that your shopping experience was a great one and that our team was able to assist with sizing your pre-owned watch before shipping. We take great pride in offering our customers a seamless and friendly experience, and we’re so glad it made a positive impact. If you ever need assistance with another pre-owned watch or have any questions, please call us at 800-494-3708.
The 20 year old watch I purchased is like new. Not sure if all are as nice as this one. Very Happy. Made my purchase online without talking to anyone. Purchased Saturday night, watch arrived Tuesday morning. Wow I was surprised! For sure recommend Bobs Watches!
Reply from Bob's Watches2025-01-07
Hi Jim - Congrats on your new pre-owned watch! We are thrilled it has exceeded your expectations and that you are happy with your new timepiece! We hope you enjoy it! Please contact us at 800-494-3708 if you have any questions about your new watch or if there is anything else we can assist you with.
I am confused how most of you have given this company 4+ stars. My experience with them has been terrible.
The watch I am interested has box, paper and it is a 2024 Omega Snoopy 50th Anniversary model. My simple question was - are you able to inform me if the watch was originally purchased in US or Asia ( meaning grew market )
The answer given from - Andrea Miller who is the purchasing manager is “We buy and sell from the public”.
I pinged again politely asking - Given the box and paper are available, are you able to share where this watch was originally purchased.
No response !!
Reply from Bob's Watches2025-01-07
Thank you for sharing your feedback. We sincerely apologize for the lack of communication you experienced, and we understand your frustration. It is always our goal to provide clear and helpful answers to all customer inquiries. We’re sorry that your question about the Omega Snoopy 50th Anniversary model wasn’t properly addressed. We appreciate your patience and would love the opportunity to resolve this for you. Please feel free to reach out to us directly at 800-494-3708 so we can assist you further and provide the information you’re seeking. We value your business and look forward to the chance to make things right.
We are extremely happy with our purchases this week! My husband and I are each celebrating Christmas with something really beautiful on our wrist! Our local authorized dealer in Anchorage Alaska is absolutely terrible, and Bob’s Watches made this a really AWESOME experience!
Thank you Paul😁
Reply from Bob's Watches2024-12-24
Thank you for taking the time to leave us a review! We’re thrilled you and your husband are enjoying your beautiful new pre-owned watches this holiday season. At Bob's Watches, we always strive to make your buying experience smooth and enjoyable. If you ever need assistance with another pre-owned watch, don't hesitate to contact us at 800-494-3708. Wishing you both a wonderful holiday season and thanks again for choosing Bob's Watches!
Samual Gonzalez was an excellent client advisor.
Everything went very smoothly with trade-in and purchase!
Process was easy and exactly as originally described.
Reply from Bob's Watches2024-12-24
Thank you for the positive review! We're thrilled that Samuel Gonzalez provided excellent service and made your trade-in and purchase process smooth and easy. We pride ourselves on transparency and ensuring everything is exactly as described, so we're glad we met your expectations. If you ever need assistance with another pre-owned watch, don't hesitate to contact us at 800-494-3708. We look forward to working with you again!
I’m very happy with my purchase from Bob’s Watches. Great, honest service from Harrison the representative. Everything he said was spot on. I will continue to make future purchases of quality watches from this company. Thanks again!
Reply from Bob's Watches2024-12-24
Thank you for the positive feedback! We’re so glad you had a great experience with Harrison, and everything went exactly as expected. At Bob's Watches, we strive to provide honest and excellent service, and we’re thrilled to know that you’re happy with your purchase. We look forward to helping you with future pre-owned watch purchases. If you ever need assistance, feel free to contact us at 800-494-3708. Thanks again for choosing Bob's Watches!
Excellent customer service. Laura was knowledgeable and helpful. Secure, quick shipping included. The watch was even nicer in person than in the pictures, and completely as advertised. Great price too.
Reply from Bob's Watches2024-12-24
Thank you for the positive feedback! We're so glad to hear that Laura provided knowledgeable and helpful service and that you were pleased with the secure, quick shipping. It's great to know that the watch exceeded your expectations in person and was exactly as advertised. We're also happy you found the best price with us at Bob's Watches! If you need assistance with another pre-owned watch, contact us at 800-494-3708. We look forward to working with you again!
Excellent service and a smooth buying process. Paul was great to work with. The watch exceeded my expectations.
Reply from Bob's Watches2024-12-24
Thank you for the positive feedback! We're thrilled you had a smooth buying process and that Paul was great to work with. It's fantastic to know that your watch exceeded your expectations. If you ever need assistance with another pre-owned watch, don't hesitate to contact us at 800-494-3708. We look forward to working with you again in the future!
The watch was really beautiful and clean. It looked like new. It arrived the next day, beautifully packaged. Be mindful that you would need to be home to sign the delivery.
The customer service was also great. I really appreciate how everything was handled. I felt taken care of.
Reply from Bob's Watches2024-12-09
Thank you for the valuable feedback! We're so happy to hear that your pre-owned watch arrived looking brand new and that you were pleased with the packaging and delivery. We also appreciate your recognition of our customer service—we strive to make every interaction a positive one. If you need further assistance or have questions, please get in touch with us at 800-494-3708.
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