Bob's Watches is the world's first and only pre-owned luxury watch retailer where consumers can buy, sell, and trade certified authentic timepieces at true fair market value. With over 25 years in business, the company has grown into one of the largest and most trusted names in the pre-owned luxury watch industry.What sets Bob's Watches apart is a commitment to pricing transparency: the company openly publishes both buy and sell prices for every model, so customers on either side of a transaction can be confident they are getting a fair rate. Dealers, collectors, and everyday consumers rely on its real-time published pricing guide to determine accurate market values.While the company specializes in Rolex, Bob’s Watches also carries an extensive in-stock inventory of from other iconic brands including OMEGA, Patek Philippe, Cartier, Audemars Piguet, Tudor, Breitling, and more. Every timepiece undergoes rigorous inspection and authentication to guarantee it is 100% genuine, and watches are carefully serviced and restored before being listed for sale. Orders ship overnight at no additional cost, and sellers receive payment the same day their watch is processed.Bob's Watches has built its reputation on exceptional customer service, with a knowledgeable and dedicated team that guides buyers toward the perfect timepiece, and ensures sellers receive full market value quickly and securely. The company maintains a BBB A+ rating and has been featured in leading publications including Forbes, GQ, Robb Report, and The Hollywood Reporter. Whether you are purchasing your first Rolex, adding to a growing collection, or looking to sell a luxury watch with confidence, Bob's Watches delivers a seamless, trustworthy experience backed by over two decades of expertise in the pre-owned watch market.
Written by the business, not verified by us.
Is Bob's Watches legit?
Bob's Watches (bobswatches.com) has a 4.3 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 81% of reviews are 4 stars or higher and 16% are 1 star; The business has replied to 95% of negative reviews; Reviews mostly discuss Product, Price, Customer service. Last updated 2026-09-01.
What reviewers say
AI generated
Reviewers had a great experience with this company. Local customers and online buyers frequently praise the entire staff for being exceptionally helpful, courteous, and well-informed throughout the entire shopping journey. Many enthusiastic buyers express deep satisfaction with original condition features of the luxury timepieces and the remarkably smooth, professional transaction process.
Some reviewers were not happy with the trade-in valuation offers, pointing out that initial online quotes were frequently reduced following physical inspection. A few people also mentioned encountering unexpected extra fees applied during final deals or noted persistent, ongoing difficulties regarding customer support communications.
Auto-generated from all reviews of this business. For reference only.
I had a great experience selling my CARTIER WATCH!
I had a great experience selling my cartier watch to Bob's watches, I just looked them up online, sent them pictures, Mr. Robinson Phan, took care of me. Immediately called me, answered my questions. Sent me a prepaid insured overnight packing slip. He then Let me know exactly when it arrived, also called me within the same day and gave me a good offer for my watch. I was extremely pleased with the outcome he was professional, and the transaction was smooth and very efficient. I thank them and I highly recommend RobinsonPhan and BOB WATCHES.
Reply from Bob's Watches2025-04-07
Hi Rene, thank you for choosing Bob's Watches! It's wonderful to hear that you had such an excellent experience selling your pre-owned Cartier and that our offer was competitive and payment was swift. We hope you keep us in mind the next time you need to buy, sell, or trade a used watch: 800-494-3708
I have bought and sold multiple times with Bob's Watches and always had a great experience. Recently I tried to sell a watch and wasn't hearing a response to my phone calls or emails. Finally I reached out to the general number and fortunately got in contact with Bryan Habibi. Bryan apologized for the original buyer and let me know he would take great care of me. Bryan exceeded my expectations and stayed in touch by phone, email and text every step of the way. Bryan took what started out as a bad experience and turned it around. If you have a watch to sell, ask for Bryan Habibi.
Reply from Bob's Watches2025-04-07
Hi there - thank you for taking the time to leave us some feedback! It is truly invaluable to us as we strive to offer our customers the best customer service in the pre-owned industry. We sincerely apologize for the initial lack of communication regarding your watch. We are thrilled to hear that Bryan was able to take excellent care of you and ensure the rest of your experience was a great one. We truly hope you continue to choose Bob's Watches for all your future luxury watch needs. We are available to assist you at 800-494-3708.
Good experience with Bob’s. My sales person, Paul, was very helpful and good to work with. They delivered my watches overnight as promised. It was good!
Reply from Bob's Watches2025-04-07
Hi John, Thanks for taking the time to leave us a review! We are thrilled to hear that your pre-owned watches arrived promptly the next day and that you had an excellent overall experience working with Paul and the rest of the Bob's Watches team. We hope you enjoy your new timepieces. Please let us know if there is anything else we can assist you with: 800-494-3708.
Process was surprisingly simple. I was always concerned about spending this kind of money online for a Rolex. It was a breeze in the end...sent my bank wire at 10 AM EST and was confirmed 2 hours later. Got an email from Bob's at 4 PM that they had shipped it overnight via FedEx. I am 3000 miles away from their CA store and received it at 12:30 PM the next day. Salesmen on the phone were very helpful. I will do business with Bob's again for another Rolex.
Reply from Bob's Watches2025-04-07
Hi Aaron, congrats on the pre-owned Rolex! We're so happy you decided to trust our team and buy online. Your review is valuable to us and future customers who might also have trepidations about making such a large investment online. It is a testament to how far we will go to ensure every customer feels secure and confident when doing business with us, so thank you for that! We truly hope you enjoy wearing your new watch! Please let us know if you have any questions or if there is anything else we can assist you with: 800-494-3708
2nd purchase. Watch was in great condition. Price is fair and service is great.
Reply from Bob's Watches2025-02-24
Thank you for your continued business! It has been an honor to be your go-to pre-owned luxury watch exchange. We are thrilled you are happy with your new pre-owned watch. Please contact our team at 800-494-3708 if you have any questions about your watch or if there is anything else we can assist you with.
Outstanding customer service. The watch arrived perfectly and quickly. Couldn’t be more pleased. Thank you!!
Reply from Bob's Watches2025-02-24
We appreciate you taking the time to leave us some positive feedback. We're thrilled you're pleased with your pre-owned watch and that it arrived quickly and in perfect condition. If you need any assistance, don’t hesitate to call us at 800-494-3708.
Easy and helpful when calling in to discuss watch on website. Had challenges with FedEx delivery due to weather. Called store and they helped get resolved.
Reply from Bob's Watches2025-02-24
We're so glad you had a positive experience discussing the pre-owned watch with us. We also appreciate your patience with the delivery challenges caused by the weather. We're happy we could assist in resolving the issue! If you have any other questions or need help, please get in touch with us at 800-494-3708.
Seamless buying experience. Inventory is always superior. Exceptional service
Reply from Bob's Watches2025-02-24
We're so glad to hear that you had a seamless buying experience and that you were impressed with our inventory and service. If you're ever looking for another timepiece, don't hesitate to contact us at 800-494-3708. We look forward to your continued business!
Loved everything (this was my 3rd watch)…will certainly buy again…
Reply from Bob's Watches2025-02-24
Thanks for your continued business and thoughtful feedback. We look forward to working with you the next time you're ready to add another pre-owned watch to your growing luxury watch collection: 800-494-3708
This was my second purchase and just like the first, it was a great experience. I placed the order on a Saturday, and it was at my door Tuesday morning. The watch is in excellent condition and has zero blemishes. When it is time for a third, I will go nowhere else.
Reply from Bob's Watches2025-02-10
Thank you so much for your continued trust in Bob's Watches! We're thrilled that your second purchase was just as great as your first. It’s wonderful to know the watch arrived quickly and in perfect condition. We truly appreciate your loyalty and look forward to assisting you with your third purchase when the time comes. If you ever need anything, don't hesitate to contact us at 800-494-3708.
Purchase and sale experience with Bob’s Watches:
I’ve sold one and purchased two watches in the past year from Bob’s. I can’t say enough regarding the positive experience I’ve had. Very professional and knowledgeable customer service and advisors. Easy payment via wire and next day delivery via Fed Ex. I highly recommend Bob’s to any watch enthusiast.
Reply from Bob's Watches2025-02-10
Hi Geoff - Thank you for trusting the Bob's Watches team with all your pre-owned luxury watch needs, including selling and buying watches! We are so thankful for your continued business and look forward to assisting you again in the future: 800-494-3708
I got very lucky with my watch somehow it was discounted the night that I wanted to buy it so that was awesome. Everything else went spectacular. Everything that was promised and everything was received form those promises. Everything went extremely fast. Got the watch in less than 24 hours. I recommend this company.
Reply from Bob's Watches2025-02-10
We appreciate you taking the time to leave us a review. We're thrilled that everything went smoothly and you got such a great deal on your new pre-owned watch. It's wonderful to know the process was fast and everything met your expectations. We truly appreciate your recommendation and look forward to helping you again. Please contact us at 800-494-3708 if there is anything else we can assist you with.
I purchased three (3) Datejusts this year from Bob's Watches. Several months after I purchased a steel and gold a question came up about the watch. I returned it it to Bob's Watches for inspection. My issue may or may not have been legitimate but that didn't matter to Bob's, they came up with solutions to resolve my possible issue and in the end bought my watch back to make sure I was satisfied, no questions asked. These guys are the best, buy with confidence.
Reply from Bob's Watches2025-02-10
We appreciate your continued business and trust in Bob's Watches. While we are saddened to hear about the issues with one of your watches, we are thrilled that our team went above and beyond to resolve it for you. We understand that every pre-owned watch is a significant investment and that it is important to always shop with confidence at Bob's. It's great to know that we could accomplish that and ensure you were 100% satisfied with your purchase, even if that meant buying it back. We are here for you if there is anything else you need. Please get in touch with us at 800-494-3708.
This is my 3rd purchase from Bob’s. It is unreal how quick they turn the purchase to your wrist. I sent the money, got a shipping confirm within an hour, and it was at my home in Florida the next morning from California.
The watch is as described and beautiful. They do a good job describing what it is and condition. I still always buy box and papers for my own peace of mind.
Reply from Bob's Watches2025-02-10
Thank you for your continued trust in Bob’s Watches! We're thrilled that your third purchase was just as smooth and fast as the previous ones. We take great pride in accurately describing our watches, and we're glad you're happy with the condition of your new piece. It’s also great to know that the speed of delivery exceeded your expectations. If you need assistance with another purchase, please get in touch with us at 800-494-3708. We look forward to hearing from you when you're ready to buy, sell, or trade another used luxury watch.
Great first time experience. My watch arrived looking better than expected. I sent a wire payment in the afternoon and my watch arrived the next day - very happy with the speed of delivery and overall customer experience.
Reply from Bob's Watches2025-02-10
Thanks for the positive feedback! We're so glad to hear that your watch arrived in even better condition than expected and that the delivery was prompt. We strive to provide a seamless experience for all our customers, and it’s wonderful to know we hit the mark for your first purchase. If you need anything else in the future, feel free to contact us at 800-494-3708. We look forward to working with you again!
I recently received my Omega SeaMaster Titanium Blue Pro. I am probably sleeping with a smile on my face. Thank you for the great timepiece.
Reply from Bob's Watches2025-02-10
We couldn't be happier for you and your new pre-owned Omega Seamaster! What an excellent addition to any growing watch box. We hope you enjoy wearing it and look forward to hearing from you the next time you need to buy, sell, or trade an authentic used luxury watch: 800-494-3708
I’ve dealt with Bob’s numerous times buying and selling. Just sold my 1999 Gild GMT for a reasonable price. I worked specifically with Samual Gonzalez there and he was very knowledgeable and professional.
Reply from Bob's Watches2025-01-29
Thank you for your continued trust in Bob’s Watches! We're thrilled that Samuel provided you with a professional and knowledgeable experience while selling your pre-owned Rolex GMT. If you're ever looking for another pre-owned watch or need assistance, don't hesitate to call us at 800-494-3708. We look forward to working with you again!
Thank you for the positive review. We’re so happy to hear that you had a great experience with our customer service and found our pricing to be competitive and fair. If you’re ever interested in exploring more pre-owned watches, feel free to reach out to us at 800-494-3708. We’d love to assist you again!
Someone left me a vintage Gold President Day Date. Beautiful, but too much for my personality to wear except on very special occasions. Bob's made it possible to trade for a classic Submariner. The watch I received I can wear every single day. Bob's made the exchange simple and efficient. Thank you Bob's.
Reply from Bob's Watches2025-01-20
Thank you for taking the time to leave us a review. We're thrilled you could trade your vintage Gold President Day-Date for a classic Submariner that better suits your everyday style. We pride ourselves on making the process of trading pre-owned watches simple and efficient, and we're so glad you had a positive experience with us. If you have any further questions or need assistance, don't hesitate to reach out to us at 800-494-3708. We look forward to working with you again!
Excellent experience. Great communication and follow up on a purchase.
Reply from Bob's Watches2025-01-20
Thank you for your positive review! We're so glad you had an excellent experience with us and that our communication and follow-up met your expectations. Bob's Watches strives to provide top-notch service for all our customers, especially when purchasing pre-owned watches. If you have any questions or need assistance, please don’t hesitate to contact us at 800-494-3708. We look forward to working with you again!
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