Bob's Watches is the world's first and only pre-owned luxury watch retailer where consumers can buy, sell, and trade certified authentic timepieces at true fair market value. With over 25 years in business, the company has grown into one of the largest and most trusted names in the pre-owned luxury watch industry.What sets Bob's Watches apart is a commitment to pricing transparency: the company openly publishes both buy and sell prices for every model, so customers on either side of a transaction can be confident they are getting a fair rate. Dealers, collectors, and everyday consumers rely on its real-time published pricing guide to determine accurate market values.While the company specializes in Rolex, Bob’s Watches also carries an extensive in-stock inventory of from other iconic brands including OMEGA, Patek Philippe, Cartier, Audemars Piguet, Tudor, Breitling, and more. Every timepiece undergoes rigorous inspection and authentication to guarantee it is 100% genuine, and watches are carefully serviced and restored before being listed for sale. Orders ship overnight at no additional cost, and sellers receive payment the same day their watch is processed.Bob's Watches has built its reputation on exceptional customer service, with a knowledgeable and dedicated team that guides buyers toward the perfect timepiece, and ensures sellers receive full market value quickly and securely. The company maintains a BBB A+ rating and has been featured in leading publications including Forbes, GQ, Robb Report, and The Hollywood Reporter. Whether you are purchasing your first Rolex, adding to a growing collection, or looking to sell a luxury watch with confidence, Bob's Watches delivers a seamless, trustworthy experience backed by over two decades of expertise in the pre-owned watch market.
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Is Bob's Watches legit?
Bob's Watches (bobswatches.com) has a 4.3 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 81% of reviews are 4 stars or higher and 16% are 1 star; The business has replied to 95% of negative reviews; Reviews mostly discuss Product, Price, Customer service. Last updated 2026-09-01.
What reviewers say
AI generated
Reviewers had a great experience with this company. Local customers and online buyers frequently praise the entire staff for being exceptionally helpful, courteous, and well-informed throughout the entire shopping journey. Many enthusiastic buyers express deep satisfaction with original condition features of the luxury timepieces and the remarkably smooth, professional transaction process.
Some reviewers were not happy with the trade-in valuation offers, pointing out that initial online quotes were frequently reduced following physical inspection. A few people also mentioned encountering unexpected extra fees applied during final deals or noted persistent, ongoing difficulties regarding customer support communications.
Auto-generated from all reviews of this business. For reference only.
I was selling my Presidents Rolex. Laura at Bob's Watches "low-balled" me so badly!!!! I attempted to negotiate with them and they just kept it unvalued.
I was able to sell my watch to a different firm for $4,000.00 more that Bob's offer.
Reply from Bob's Watches2026-03-16
Thank you for sharing your feedback. We’re glad to hear you were ultimately able to sell your watch for a price you were happy with. At Bob’s Watches, we work hard to provide some of the most competitive offers in the market. Our buy prices are based on current market demand, recent sales data, and the condition and completeness of the watch at the time of evaluation. Because of those factors, offers can sometimes vary between different buyers, as each company has its own inventory needs and pricing models. Our goal is never to undervalue a watch or “lowball” a seller. In fact, we take a lot of pride in making fair, data-driven offers that reflect real market conditions. While we understand our offer may not always be the highest in every case, we always aim to be transparent and competitive. Thank you again for giving us the opportunity to evaluate your watch.
i had a failed transaction with their incompetence in completing it. pure stupidity on their part, with failing to comprehend my communication. Also, the email service refuses to unsubscribe me though I have clicked through to do so several times and replied directly to correspondences which are not no reply. They are bullies and simply full of themselves. Do not recommend.
Reply from Bob's Watches2026-03-16
We’re sorry to hear that your experience left you feeling this way. Clear communication is extremely important in any transaction, and we sincerely apologize if there was a misunderstanding during the process. Regarding the emails, we also apologize if the unsubscribe request did not process correctly. That can occasionally happen due to system delays or email filtering, but we’re happy to remove you from our mailing list right away. If you’re open to it, please contact our support team directly, and we’ll take care of that immediately. We appreciate you taking the time to share your feedback, and we’ll pass it along internally as we continue working to improve our customer experience.
Very good experience dealing with Rob Everything went smooth exactly how he explained. I traded one timepiece in and used part of the proceeds toward the new one
Reply from Bob's Watches2026-03-16
Hi Joe, thanks for the review! We're more than pleased to hear that Rob made your experience trading in your watch so great! It means a lot to us to know that everything went well and that you were able to secure the used watch you had your eye on. We hope you enjoy it! Please call us at 800-494-3708 if you have any additional inquiries.
The entire staff is soooo helpful and knowledgeable! Always answer the phone and take of everything on the spot. From the receptionist to her actually purchasing of the watch was so low key and comfortable. The location is perfect. Have bought 3 watches from them and plan to buy one more. DB
Reply from Bob's Watches2026-03-16
Hi there! Thanks for the positive feedback and for trusting the team here at Bob's Watches with your purchase of three watches. It's such a pleasure to do business with you and help you grow your collection. It sounds like you already have your eye on another watch. Please give us a call at 800-494-3708 when you're ready, and we'll help you add it to your collection!
Our recent order with Bob’s Watches was a great experience—clear communication, fast shipping, and the watch arrived exactly as described. It’s easy to see why they’ve earned such a strong reputation.
Reply from Bob's Watches2026-02-04
Hi Derrick, we appreciate you taking the time to leave us a positive review! Everything you listed, the transparent communication, speedy shipping, and condition, are things we really value here at Bob's Watches. It's great tohearw you had an excellent buying experience with us. Enjoy the pre-owned watch, and please don’t hesitate to reach out if we can help with anything down the road: 800-494-3708
After discovering a watch that caught my interest on their website, I decided to proceed with the purchase. Initially, I attempted to contact their customer service via phone, but the representative’s demeanor appeared overly “slick”, which was a turn off. Consequently, I opted to complete the transaction directly through their website.
The process was uneventful, and I received an email containing instructions for initiating a bank wire payment. Within a few hours, I received an email notification confirming the purchase and a FedEx tracking number. The package was scheduled for delivery via FedEx Priority Overnight with an estimated arrival time of early afternoon the next day (Saturday).
Upon checking the FedEx website for updates, I noticed a discrepancy: the tracking number for my package was a duplicate. This was an unfamiliar occurrence, but I was able to click on the tracking number, which initially indicated some movement. However, upon checking on Saturday morning, the tracking number had not been updated for several hours and remained stationary in California. Later that morning, the FedEx website informed me that a delivery date would be added once the package commenced movement, but this notification remained unchanged.
On Monday, I sent an email to Bob’s customer service department. A representative responded promptly, indicating that they had initiated a case with FedEx and would provide an update. However, subsequent communications were sporadic, and any response from Bob’s occurred only after my attempts via emails or calls. Over the next two weeks, I sent multiple emails, some of which were not answered or responded to cryptically. Consequently, I had to contact them via phone to request updates and obtain a refund.
Towards the end of the first week, I inquired about the timeline for their investigation, which was estimated to extend until the end of the second week (two weeks after the order date). I sent an email on Monday of the following week requesting an update and the expected refund date. Unfortunately, I received no response.
I subsequently contacted them and was informed that my money would be refunded via bank wire “tomorrow” and requested that I provide my bank information. I promptly submitted this information, but the next day passed without any further communication. I sent another email but received no response. I made another phone call, leaving a message for their attention.
Subsequently, I received an email stating that the wire had been sent and that I should expect it by late afternoon that day (two days after the initial estimate). A short time later, I received a text message from my bank confirming the deposit.
While the issue with FedEx was beyond their control, it was also unusual as I had never encountered a reused tracking number before. The other tracking number was also associated with a lost package. Some research indicated that FedEx reusing tracking numbers is “rare” but does occur. I am uncertain about the significance of this occurrence in my case, given the nature of the expensive purchase. Overall, the situation seems rather peculiar.
If Bob’s had been more proactive in contacting me and transparent about their efforts to resolve this issue, I would have given them a higher rating. It was not appropriate for me to be responsible for initiating emails and making phone calls to receive updates. In summary, this entire experience was disappointing and frustrating.
Reply from Bob's Watches2025-11-03
We’re very sorry to hear about the frustration you experienced and appreciate the time you took to share such a detailed account. While shipping issues with FedEx are rare and unfortunately beyond our direct control, it’s clear we could have communicated much better than we did, and for that, we sincerely apologize. That’s not the level of transparency or attentiveness we want for our customers, especially with a purchase of this importance. We never want anyone to feel left in the dark, and your feedback will be shared with our team to ensure we improve follow-up communication in situations like this. We’re glad the refund was successfully completed, but we understand the experience could have been smoother. Thank you again for bringing this to our attention. Please message us on here directly or reach out to our team at 800-494-3708 if you have any questions about your refund.
The sales person Ricardo was patient and informative. Being new to Rolex myself, his experience became very useful. He treated me with respect and had great people skills. Very down to earth.
Reply from Bob's Watches2025-10-06
Hi Armando, welcome to the world of Rolex ownership! We're grateful to have been a part of your watch-collecting journey and are thrilled to hear that you had such a pleasant experience with Ricardo and the rest of the Bob's Watches team. We hope you enjoy your new pre-owned Rolex! Please call us at 800-494-3708 if you have any questions about your new watch or if there is anything else we can assist you with.
Lowball city. Had a flawless Daytona I wanted to sell. Offered me 7k below what the exact watch has sold for multiple times on eBay and chrono 24. They’re selling the same piece for 15k more. Also the owner isn’t named Bob. Whole place is a joke.
Reply from Bob's Watches2025-09-15
Thank you for taking the time to share your feedback with us. We’re sorry to hear you are disappointed with your experience. At Bob’s Watches, we always strive to offer fair and competitive prices based on current market data, condition, and demand. While online platforms may show higher asking prices, what a watch lists for isn’t always what it actually sells for. In addition, the amount we can offer must also account for important factors such as servicing, authentication, insurance, and market margins that allow us to operate securely and sustainably. We understand how important it is to feel confident in the value of your watch, and we’re sorry we weren’t the right fit for you this time. We appreciate your feedback and welcome the opportunity to address any questions you may have. You can reach us directly at 800-494-3708.
Great customer care! Order process was outstanding! Very excited about my new Rolex! Thanks
Reply from Bob's Watches2025-09-15
Hi Thomas, congrats on the new pre-owned Rolex! It means a lot to us that you trusted our team to help you find the watch you were searching for and that everything went off without a hitch. We hope you enjoy wearing your new watch! Please call us at 800-494-3708 if you have any questions about your watch or if there is anything else we can assist you with.
Could not be better pleased with the watch recently I recently purchased from Bob's. Pricing was competitive and fair, the service was extraordinarily excellent. On arrival the watch proved even nicer than it had appeared in the meticulous and accurate online depiction. This firm in every respect lived up to its reputation for integrity, transparency, customer focus, and delivery perfection. Special mention to Marissa, whose knowledgeable professionalism made the purchase a pleasure. Highest recommendation!
Reply from Bob's Watches2025-08-19
Hi Brian - thanks for visiting us at the Naples location and for trusting us to help you find the perfect pre-owned luxury watch for your growing collection! We appreciate you taking the time to share some positive feedback and will be sure to pass your kind words along to Marissa. We hope you enjoy your new watch. Please give us a call at 800-494-3708 if you have any questions about your new watch or if there is anything else we can assist you with.
The service and communication was fantastic! The process was very easy, and the watch was beautiful and exactly as described. I purchased a Rolex GMT master II the “Pepsi” that I have been looking for for the last year.
Reply from Bob's Watches2025-08-18
Thank you for taking the time to leave us a positive review. Big congrats on securing a coveted Rolex Pepsi! We do not doubt that it will quickly become the crowning jewel of your luxury watch collection. Please give us a call at 800-494-3708 if you have any questions about your new watch or if there is anything else we can assist you with.
They don't live up to their word. Despite their return policy "To that end, we offer a "no questions asked" 3 day refund on all purchases" they DO NOT REFUND the certification fee.
I paid $75 extra for the certification fee and they refused to refund it saying that per their policies this fee is non-refundable. But their own Return Policy page says "all purchases".
I returned the watch within 24-hrs and it took six days after they received it to issue a partial refund. They withheld $175 without explanation. They ignored six emails to their customer service team and to the CEO. It took an official complaint to BBB to get them to respond. They refunded $100 but refused the other $75.
I would not trust them at all.
See their return policy on their web site and read the second sentence.
Reply from Bob's Watches2025-08-20
Hi Bob - thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and appreciate the chance to provide clarity. You did receive a full refund, less $175. The $75 certification fee is non-refundable, as noted at the time of purchase, and the additional $100 was tied to a first-time buyer’s discount. That amount was initially sent to you by check before the return. After the BBB complaint, the check was cancelled, and the refund was instead issued via wire for accuracy and security.
We apologize for the frustration you experienced with the timing and communication around your refund. That’s not the level of service we aim to provide. We will be reviewing our processes internally to ensure quicker, clearer communication going forward. Your trust is very important to us, and we regret that this situation left you feeling otherwise. Please feel free to contact us at 800-494-3708 if you would like to discuss the status of your refund further.
Laura Cohen of Bob's Watches was wonderful to work with! In my process of retiring to Costa Rica, I wanted to sell my aged Rolex watch. My Tico (native Costa Rican) friends told me not to wear it there, so I figured "Why keep it?". I looked at a handfull of Online Rolex buyers, but Bob's Watches has the best online process, was the quickest, and best offer for my used Rolex.
Laura Cohen responded to my online request and guided me effortlessly through the process. Bob's Watches did an initial review of my uploaded pictures and stated watch history. They gave me generous estimated value, then emailed me a pre-paid FedEx lable for me to send them my watch.
Laura emailed me the instant my watch arrived at Bob's. She kept me updated throughout the process so I never questioned the custody of my watch.
Upon inspection of my actual watch, Bob's technicians found issues which I was aware of. Laura called me most apologetically with the findings and an updated pay out amount. She explained each issue with care and compassion. She did not overstate any of the issues with my watch. Laura was able to make me an adjusted offer that I still felt was generous, more than fair, and constituted a Win/Win.
Based on my experience with Laura Cohen, and everyone at Bob's Watches, I recommend them heartily and recommend them to any liquidating their luxury time pieces.
Reply from Bob's Watches2025-08-04
Hi Peter - we hope you're enjoying your retirement in Costa Rica! We're so happy your research led you to Bob's and that you had such a wonderful experience working with Laura. Your detailed review means a lot to us because it lays out many of the concerns customers might have while selling a pre-owned watch. So thank you for taking the time to share your experience with us. We'd be happy to work with you again if you decide to buy or sell another used luxury watch: 800-494-3708.
I recently purchased a Tudor Chrono, and the customer service at Bob’s was fantastic. I worked with Harrison, who helped make my buying experience straightforward and painless.
Reply from Bob's Watches2025-08-04
Congrats on the pre-owned Tudor! We're thrilled you found the perfect watch for your wrist and that you had such an excellent experience with Harrison. Please give us a call at 800-494-3708 if you have any questions about your new watch or if there is anything else we can assist you with. We look forward to doing business with you again soon!
I will start with the obvious.. selection, and price. Then I will have to call out their world-class customer service team (Meghan). The process for selling and buying was seamless and an absolute pleasure. Not many watch merchants out there that have this complete package for their customers. Thanks Bob’s!!
Reply from Bob's Watches2025-07-15
Thanks so much for the amazing feedback! We're thrilled that you were happy with the selection, pricing, and especially the service you received from Meghan. She'll be delighted to hear it. It means a great deal to receive such high praise, and we're grateful that you chose Bob's for both buying and selling. We look forward to doing business with you again soon: 800-494-3708.
Hi again trust pilot and readers. I am been threatened by Bobs watches and their law firm for putting a review on my experience with them.... they want to eat their cake and have it. after days of calling, emails and chats... i received my money back on 12th of June but that doesn't take away Paul(owner)'s disrespect for calling me fraud and saying HE WILL NOT REFUND ME THAT I CAN DO MY WORSE.... thanks to the help of my bank because I am sure they don't want to refund me like the owner said.. now they want to sue me for review... guys be very careful dealing with this company.... be careful buying used watches from them, ... if i hear any more threat from your lawyer... i will be back to paste a bloggers link here so you all can come have fun with us on all SM platform
I sold my Omega watch through Bob’s Watches, but I have not received any response from your team. The watch was delivered on April 14th (tracking number: 286923373700), and since then, I have not heard back.
On April 25th, I was contacted and asked to provide additional information about the watch, which I promptly did. However, despite sending multiple follow-up emails requesting an update, I have received no further communication.
This situation is extremely distressing for me, as I sent a valuable item and feel completely ignored. I am urgently requesting that Bob’s Watches respond and resolve this matter as soon as possible. I have been patient, but the continued lack of communication is unacceptable and deeply concerning.
Please address this issue immediately.
Reply from Bob's Watches2025-06-18
Hi Terry, We're truly sorry to hear about your experience and understand how distressing this situation must be. Your trust means everything to us, and we sincerely apologize for the lack of communication following your watch’s delivery on April 14th. After you provided the requested information on April 25th, you should have received timely updates, and it's clear we fell short. Please call us immediately or message us here directly on TrustPilot if you still have not heard from our team. Thank you for your continued patience. We are committed to making this right. If you'd like to speak with someone directly, please call us at 800-494-3708.
I am absolutely thrilled with my Rolex purchase and the exceptional service I received!
I had the pleasure of working with Kayla, and I truly can't say enough good things about her — and about Bob's Watches. From start to finish, Kayla was professional, kind, and completely dedicated to helping me find the perfect watch. She answered all my questions with patience, walked me through the details, and made sure everything felt just right — which meant a lot, especially since this was my first time buying from Bob's.
The watch arrived in beautiful condition, exactly as described, with all the proper documentation. I later decided to switch to a smaller model, and the exchange process was incredibly smooth. I sent the first one back, and Kayla made sure the second watch would fit my tiny wrist — that meant everything to me! The new watch arrived quickly, in perfect condition, just as described. What could’ve been a stressful situation turned out to be fast, seamless, and easy. The entire process — from start to finish — took just one week.
Kayla delivered a truly top-tier customer experience. In a world where follow-through is often lacking, her care and attention stood out. I highly recommend Bob’s Watches — not just for their stellar reputation, but for their genuine, customer-focused service.
Reply from Bob's Watches2025-06-09
We couldn't thank you enough for taking the time to share such a thoughtful review. We enjoyed hearing that Kayla represented our company well and provided you with the unparalleled customer service we strive for with every single customer. Even more importantly, she went above and beyond to ensure you found the perfect wristwatch, even if it meant exchanging it for a different size. We are so thrilled for you and your new pre-owned watch! We hope you enjoy wearing it and look forward to many more years of continued business with you. Please do not hesitate to give us a call at 800-494-3708 if there is anything else we can assist you with.
What a great experience. It was a little scary sending a expensive watch across country but everything went smooth. Ramsey Elmewafy was very professional and kept me updated throughout the process
Reply from Bob's Watches2025-06-09
Hi John, thanks so much for the positive feedback. We completely understand that sending a valuable watch across the country can feel daunting, so we’re glad to hear everything went smoothly and that Ramsey was able to keep you informed every step of the way and ensure you felt 100% confident doing business with us. His professionalism and communication are exactly what we strive for, and we’re grateful you chose to work with us. Thanks again for trusting Bob’s Watches! Please give us a call at 800-494-3708 if there is anything else we can assist you with.
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