Bob's Watches is the world's first and only pre-owned luxury watch retailer where consumers can buy, sell, and trade certified authentic timepieces at true fair market value. With over 25 years in business, the company has grown into one of the largest and most trusted names in the pre-owned luxury watch industry.What sets Bob's Watches apart is a commitment to pricing transparency: the company openly publishes both buy and sell prices for every model, so customers on either side of a transaction can be confident they are getting a fair rate. Dealers, collectors, and everyday consumers rely on its real-time published pricing guide to determine accurate market values.While the company specializes in Rolex, Bob’s Watches also carries an extensive in-stock inventory of from other iconic brands including OMEGA, Patek Philippe, Cartier, Audemars Piguet, Tudor, Breitling, and more. Every timepiece undergoes rigorous inspection and authentication to guarantee it is 100% genuine, and watches are carefully serviced and restored before being listed for sale. Orders ship overnight at no additional cost, and sellers receive payment the same day their watch is processed.Bob's Watches has built its reputation on exceptional customer service, with a knowledgeable and dedicated team that guides buyers toward the perfect timepiece, and ensures sellers receive full market value quickly and securely. The company maintains a BBB A+ rating and has been featured in leading publications including Forbes, GQ, Robb Report, and The Hollywood Reporter. Whether you are purchasing your first Rolex, adding to a growing collection, or looking to sell a luxury watch with confidence, Bob's Watches delivers a seamless, trustworthy experience backed by over two decades of expertise in the pre-owned watch market.
Written by the business, not verified by us.
Is Bob's Watches legit?
Bob's Watches (bobswatches.com) has a 4.3 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 81% of reviews are 4 stars or higher and 16% are 1 star; The business has replied to 95% of negative reviews; Reviews mostly discuss Product, Price, Customer service. Last updated 2026-09-01.
What reviewers say
AI generated
Reviewers had a great experience with this company. Local customers and online buyers frequently praise the entire staff for being exceptionally helpful, courteous, and well-informed throughout the entire shopping journey. Many enthusiastic buyers express deep satisfaction with original condition features of the luxury timepieces and the remarkably smooth, professional transaction process.
Some reviewers were not happy with the trade-in valuation offers, pointing out that initial online quotes were frequently reduced following physical inspection. A few people also mentioned encountering unexpected extra fees applied during final deals or noted persistent, ongoing difficulties regarding customer support communications.
Auto-generated from all reviews of this business. For reference only.
Wonderful selection and customer service. I live on the east coast and always get my purchase the next day! The packaging is excellent and the follow up emails are great! Thanks, Garry Thurman
Reply from Bob's Watches2025-05-20
Hi Garry, thanks so much for taking the time to leave a positive review. We're always thrilled to hear when a package arrives promptly, especially for our valued customers on the East Coast. We hope you enjoy your recent purchase. Please do not hesitate to contact our team at 800-494-3708 if you have any questions about your watch or if there is anything else we can assist you with!
I bought a watch with box and papers .
Watch was delivered without papers and box was damaged.
I returned the watch very next day as per their instructions.
I did not get full refund, and refund was delayed about 3 weeks.
Reply from Bob's Watches2025-06-03
Hi there - We sincerely apologize for the issues you experienced with your recent purchase. Receiving a watch without the promised papers and with a damaged box is unacceptable, and we're sorry for the inconvenience and disappointment it caused. We also regret the delay in your refund and understand how frustrating that must have been, especially after following our return instructions promptly. If there’s anything more we can do to make this right, please don’t hesitate to reach out to us at 800-494-3708.
I never did bad review before
But this is o horrible
It's on me I was stupid
I needed to listen to To my gut feeling that told me
Just tell them to send the watch back . And go to another place
All started whan I send Pictures got offer from max for $ 2500
On my omega
I send the watch They got it
In 5/6/2025
check it and Meghan call and said your watch is great condition but you didn't send the warranty card .
I said no warranty for the watch anymore so but I did the other card PICTOGRAMS card
So she said ok so the offer will be much much less
Now the price be $2000
So basically she reduced $500 in one second
I said no thank you
If you not going to honor the Offer you can send me the watch back . She said ok .
Next day (8/5/2025)I did put review
And I was making sure they will send me the watch back . I got phone call from
Wesley and I will say he did try to fix it he explained some things told me he can do $2300 I was thinking they already got the watch so whatever ok
I ask what be the fastest way. He said by wire transfer i did check with the bank next day in 5/9/2025 morning I send all information to him by email
And he said by Tuesday you should get $ in the bank .
Another thing that he ask me is to change my review.
I told him I am man of my words and I do it
He said I am too
And I did it at the same day .I did change my review
( another Big mistake )
Yesterday 5/13/2025 I call them again
Because I still didn't got the $ . I send email to Wesley
Whan got no response I call to company and
Was talking with Eric.
Said he will call me again today for update .
In 12:30 today 5/14/2025 he email me back saying there is no update yet
I will say all of them was nice .but that it .
Bottom line they have my watch and I don't have any $ yet
This is so horrible
It's like never ending story
It's one thing to lose $
And another thing
To lose $ and try to get what they promised
At this point I just want my watch back .
Will never do anything with them and will never recommend. I had enough
Update 5/15/25
Finally after endless phone calls and emails
I got the $
Joe fix everything. And send the $ .
For me it was bad experience with them.
Reply from Bob's Watches2025-06-03
Hi there - We are truly sorry to hear about your recent experience with us, and we appreciate you taking the time to share your detailed feedback. While we’re glad to hear that Joe resolved the payment delay and that you ultimately received your funds, we fully understand how the delays and miscommunication throughout the process caused unnecessary stress. It’s never our intention to make any part of the selling process feel uncertain or drawn out, and we’re taking your comments seriously to ensure we do better moving forward. We genuinely appreciate your honesty and the opportunity you gave us to try and make things right. If there’s ever anything more we can do, please don’t hesitate to reach out directly at 800-494-3708.
Samuel explained the selling process and made it quick and easy
Reply from Bob's Watches2025-04-23
Hi Jess, thanks for the positive feedback! We're thrilled that Samuel was attentive and transparent throughout the selling process. Thank you for trusting us. We hope to hear from you the next time you need to buy, sell, or trade a used watch: 800-494-3708
Samuel, in Naples office, was unbelievable great to work with! He set out the details and worked to take care of the complete transaction in one day.
Reply from Bob's Watches2025-04-23
Hi John, it's wonderful to read such incredible feedback about Samuel and our Naples location! We appreciate you leaving us a review and trusting Bob's Watches with all your pre-owned luxury watch needs. Please call us at 800-494-3708 if there is anything else we can assist you with.
Samuel did a great job walking me through the process of selling my GMT II - very customer service focused. Nice job. I would use them again and recommend them to others.
Reply from Bob's Watches2025-04-23
Hi Mark, thank you for taking the time to leave us some positive feedback. We appreciate your trust in Bob's Watches and are thrilled to hear we could help you secure a competitive price for your Rolex GMT-Master II. Your positive recommendation means so much to us. We look forward to doing business with you again soon: 800-494-3708.
Very professional and rapid response to my interest in selling two watches. Got a pretty good offer (considering the state of the watch market) and sold both to Bob's Watches. Will use again.
Reply from Bob's Watches2025-04-07
Hi Matt, we're thrilled you decided to sell both of your pre-owned watches to Bob's and that our pricing was competitive and fair! That's the kind of service we strive for with every customer. We look forward to doing business with you again soon. Please call us at 800-494-3708 if there is anything else we can assist you with.
Incredible customer service via email and by phone, something for other businesses to attempt to emulate.
Reply from Bob's Watches2025-04-07
Thank you so much for the kind words. We strive to be the market's premier pre-owned luxury watch exchange. It means a lot to us that our transparent and attentive customer service made a difference for you. Please let us know if there is anything else we can assist you with at 800-494-3708.
Great experience. Watch looked like new and received it next day.
Reply from Bob's Watches2025-04-07
Hi David, Thank you so much for the review—that's really great to hear! We do everything we can to provide our customers with the most pristine, authentic pre-owned watches in the industry, many of which are in like-new condition, as you stated in your review. We're so happy that it made a difference for you and that you received your watch promptly the next day. We hope you enjoy your new timepiece. Please let us know if there is anything else we can assist you with at 800-494-3708.
Made a call and spoke to Paul. He educated me on Rolex models and pointed me in the direction of a new release that although previously owned was still covered by the rolex warranty. Yes it was expensive but the warranty, sales help, return policy all gave me comfort that i did not get from other dealers.
Reply from Bob's Watches2025-04-07
Hi there, thank you for the positive review. It was a pleasure to help you find the perfect pre-owned Rolex for your growing collection and ensure you were well-informed and 100% confident throughout the entire process. That kind of service is simply unmatched by other dealers, and we're so thrilled to hear that it made a difference for you. We hope you continue to choose Bob's Watches. In the meantime, please contact us at 800-494-3708 if there is anything else we can assist you with.
Great communication between myself and Bryan. He was very helpful in getting me the watch I wanted and obtaining a good trade in price for my watches.
Reply from Bob's Watches2025-04-07
Hi Michael, we're so happy you found the watch you were searching for and that Bryan could facilitate a fair and successful trade-in for you. We hope you enjoy your new pre-owned timepiece. Please let us know if there is anything else we can assist you with at 800-494-3708.
Bobs is the way to go, 100% satisfied spent two hours going through this complicated piece and it’s flawless.
Repeat buyer and am already looking again…
Reply from Bob's Watches2025-04-07
Hi Marcus - That's excellent news! We work hard to provide our customers with watches that are as close to like-new condition as possible, and we're thrilled we exceeded your expectations in that regard! We hope you enjoy your flawless pre-owned watch and look forward to hearing from you when you're ready to add another one to your growing collection. Please call us at 800-494-3708 if there is anything else we can assist you with.
My fiancée and I were looking to sell a watch he had inherited a few years back. Samuel Gonzalez made the whole process super easy and was with us every step of the way! I was nervous about shipping the watch and he helped me feel at ease with the fully insured FedEx label. Samuel was very communicative and let us know what was going on during the whole process!
Reply from Bob's Watches2025-04-07
Hi Madeline, Thank you for trusting Samuel and the rest of the Bob's Watches team to help you sell your inherited watch. We know how valuable and important a watch like that is, so it means a lot to us that you chose our team to assist you and that you felt 100% confident doing business with us. Please let us know if there is anything else we can help you with in the future: 800-494-3708.
It has been a pleasure working with Samuel at Bob’s watches, he was very honest, professional and upfront with all of my questions. This was my second time doing business with Bob’s company and I couldn’t be happier with both watches I have purchased and very pleased with the prices.
Reply from Bob's Watches2025-04-07
Hi Chester, we are honored to be your go-to pre-owned luxury watch exchange! Furthermore, it's so nice to hear that Samuel made your buying experience such a great one and that you found the best prices here at Bob's Watches. Please let us know if there is anything else we can assist you with at 800-494-3708.
Fast, efficient, transparent and professional...I'd gladly deal with Bob's Watches again. Thanks
Reply from Bob's Watches2025-04-07
Hi Kevin - Thanks so much for the glowing recommendation, it truly means a lot to us coming from a fellow watch enthusiast. We look forward to your continued business: 800-494-3708
I was looking to part with my Breitling timepiece through Bob's Watches. The process was easy and Samuel Gonzalez, my contact, explained what i needed to do and the transaction took place. I am very satisfied.
Reply from Bob's Watches2025-04-07
Hi Gregory - thank you for taking the time to leave us a review. It was a pleasure to help you secure the best price for your pre-owned Breitling. We hope you continue to choose Bob's Watches for all your future pre-owned luxury watch needs: 800-494-3708
Great experience, fair prices and awesome next day safe delivery! Two thumbs up!
Reply from Bob's Watches2025-04-07
Thanks so much for the positive review! We're happy to hear that your pre-owned watch arrived the very next day, as promised, and that you found the best price here at Bob's Watches! We look forward to doing business with you again in the future. Please call us at 800-494-3708 if there is anything else we can assist you with.
Customer Service is what made my buying experience exemplary! Ramsey Elmewafy in particular communicated to me what was happening every step of the way. Shipping was Fast! The next day my watch was in my hand! Overall a Great experience. Highly recommended.
Reply from Bob's Watches2025-04-07
Hi Marc - It's so wonderful to hear that Ramsey provided you with the exceptional customer service we are known for here at Bob's Watches. We understand that a trustworthy and attentive team makes all the difference! We hope you continue to choose Bob's Watches for all your pre-owned luxury watch needs. Please contact us at 800-494-3708 if there is anything else we can assist you with.
Working with Bryan at Bob's Watches was a delight.
Working with Bryan at Bob's Watches was a delight. I had a Rolex to sell and one I wanted to purchase. They gave me a fair price for mine and for the one I purchased. The transaction was fast, easy and secure.
I would definitely do business with them again.
Reply from Bob's Watches2025-04-07
Hi Steve, thanks for sharing your experience and choosing Bob's to help facilitate your trade-in. It was a pleasure to help you secure the best prices and find the perfect pre-owned watch for your growing collection. Please contact us at 800-494-3708 if you have any questions about your watch or if there is anything else we can assist you with.
Hi Steve - Thank you for the kind words! Please contact us at 800-494-3708 if there is anything else we can assist you with. We look forward to being your go-to pre-owned luxury watch exchange!
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