Boingo connects you to the people and things you love with our 1 million+ Wi-Fi hotspots around the world.
Written by the business, not verified by us.
Is Boingo Wireless legit?
Boingo Wireless (boingo.com) has a 3.9 out of 5 rating on OK.one, based on 105 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. 22% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews; Reviews mostly discuss User experience, Quality, Price. Last updated 2026-08-29.
What reviewers say
AI generated
Reviewers had a great experience with this company. Many customers deeply appreciate the fast and reliable internet service that helps them stay connected easily throughout their daily routines and activities. People also find the pricing quite reasonable for the value provided, and note that support is readily available and helpful when questions arise.
Some reviewers were not happy with frequent internet disconnections and much slower speeds than what was originally advertised in their service plans. However, some people mentioned that the connection can feel quite expensive, slow, and completely unreliable during peak usage times in the dorms.
Auto-generated from all reviews of this business. For reference only.
Boingo fiber came to my neighborhood last year and I was excited to try it out. Since setting up my service, there’s been problem after problem. Outages occur regularly and at the worst of times. Double nat issues that no one has been able to help me with. Can you please look into this and fix your internet. The internet is fast when it’s working, but reliability has been a major issue.
Reply from Boingo Wireless2025-07-30
Hi Jake,
Thank you for your feedback. Our system shows you have spoken with a field engineer regarding this matter. If you are still having issues, please contact us or send us an email at [email protected] so we can speak with the local engineer. We look forward to working with you on this matter. Thank you for choosing Boingo Wireless and have a fantastic day!
Best Regards,
Art
Boingo was the worst internet provider I have ever had, besides good customer service you're paying expensive prices for only 3 devices, slow internet and constant outages. In the beginning Boingo wasn't bad I actually stood by them and told people they weren't bad until I didn't have Wi-Fi for over 5 days and the only compensation i got was 7 dollars and no help. once I learned other providers were offering same price as Boingo for triple the speeds and a huge decrease in outages i didn't even second guess changing.
Reply from Boingo Wireless2025-07-25
Hi Corey,
Thank you for your feedback. We weren't able to locate an account under this name. We would like to investigate this issue. Please contact us or send us an email at [email protected]. We'll take a look at the network in your area and the credit provided to your account. We look forward to working with you on this matter. Thank you for choosing Boingo Wireless and have a fantastic day!
Best Regards,
Art
Very wonderful experience including customer service. Bingo is the way to go!
Reply from Boingo Wireless2025-07-30
Hi Justin,
Thank you for your awesome review. We are glad you had a great Wi-Fi experience. Thank you for choosing Boingo Wireless and have a great day!
Best Regards,
Art
The WiFi went out and then was worse when it came back on
Reply from Boingo Wireless2025-07-30
Hi Mag,
Thank you for your feedback. Please contact us or send us an email at [email protected] if you are still experiencing issues with your internet. We'll take a look at the network in your area and your building as well. We look forward to working with you on this matter. Thank you for choosing Boingo Wireless and have a fantastic day!
Best Regards,
Art
Hi Isaiah,
Thank you for your feedback. Please contact us or send us an email at [email protected] if you are still experiencing issues with your internet. We'll take a look at the network in your area and your building as well. We look forward to working with you on this matter. Thank you for choosing Boingo Wireless and have a fantastic day!
Best Regards,
Art
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