Boingo connects you to the people and things you love with our 1 million+ Wi-Fi hotspots around the world.
Written by the business, not verified by us.
Is Boingo Wireless legit?
Boingo Wireless (boingo.com) has a 3.9 out of 5 rating on OK.one, based on 105 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. 22% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews; Reviews mostly discuss User experience, Quality, Price. Last updated 2026-08-29.
What reviewers say
AI generated
Reviewers had a great experience with this company. Many customers deeply appreciate the fast and reliable internet service that helps them stay connected easily throughout their daily routines and activities. People also find the pricing quite reasonable for the value provided, and note that support is readily available and helpful when questions arise.
Some reviewers were not happy with frequent internet disconnections and much slower speeds than what was originally advertised in their service plans. However, some people mentioned that the connection can feel quite expensive, slow, and completely unreliable during peak usage times in the dorms.
Auto-generated from all reviews of this business. For reference only.
Boingo Service Complaint
I’ve been having constant connection issues with Boingo. My device shows that I’m still connected to the Wi-Fi, but while playing online games, I repeatedly get disconnected and the game tells me that I have no internet connection.
This is especially frustrating because Boingo shows that I’m connected, yet the connection clearly isn’t stable enough to maintain an online game. I’ve tried reconnecting to the network and troubleshooting on my end, but the problem continues.
Boingo needs to address the actual connection quality, including packet loss, latency spikes, and brief connection drops, rather than simply showing that my device is connected to Wi-Fi. A connection that constantly drops during online gaming is not reliable service.
I hope Boingo takes this issue seriously and provides a solution instead of simply telling customers that they are “connected.”
Reply from Boingo Wireless2026-08-28
Hi Skyler,
Thank you for your feedback, this is not the experience we want you to have. Please private message your username and email address, or email us at [email protected]. We'd like to get resolved as soon as possible. Thank you, Michelle
Hi J Coberley,
Thank you for your feedback. We have tried several times to reach out to help resolve this issue. Please private message us or email us at [email protected]. We'd look forward to hearing from you soon. Thank you. Michelle
Two weeks later and still never above 50 MBPS on the 200 MBPS plan, and as if that wasn't bad enough it doesn't even work 70% of the time. Completely unusable...
Reply from Boingo Wireless2026-08-28
Hi J Coberley,
Thank you for your feedback. We have tried several times to reach out to help resolve this issue. Please private message your username and email address associated to your account, or email us at [email protected]. We'd look forward to hearing from you soon. Michelle
My Boingo internet was laggy a lot and I was paying extra just to go to the laundry room in the barracks which was 4 doors down.
Reply from Boingo Wireless2026-08-14
Hi Nikola,
This is not the experience we want you to have. We value all feedback and want to resolve your issue promptly! Please private message your username, the email address associated to your account, along with the details of the connection issue you are experiencing. We look forward to resolving this issue for you.
Best regards,
Anthony
Hello John,
Thank you for your feedback. We are glad you had a great experience with Boingo. Thank you for choosing Boingo Wireless and have a great day!
Best Regards,
Anthony
Same base, new dorm, same shit. Over the last day I have never gotten above 40 MBPS and I haven't been able to even connect for 40% of the time. This service is disgusting.
Reply from Boingo Wireless2026-08-03
Hi coberley,
This is not the experience we want you to have. We value all feedback and want to resolve your issue promptly! Please private message your username, the email address associated to your account, along with the details of the connection issue you are experiencing. We look forward to resolving this issue for you.
Best regards,
Anthony
I have experience working in fast-paced, customer-focused environments where I developed strong communication, problem-solving, and organizational skills. Throughout my career, I have been responsible for collaborating with cross-functional teams, managing priorities, and consistently delivering high-quality results.
I enjoy learning new technologies and processes and adapt quickly to changing business needs. I take pride in being dependable, detail-oriented, and proactive when identifying opportunities to improve efficiency and customer satisfaction.
What excites me most about this opportunity is the chance to contribute my skills while continuing to grow professionally. I am committed to delivering excellent results, working effectively with others, and making a positive impact on the team from day one.
Reply from Boingo Wireless2026-08-14
Hi there,
Thank you for your interest in our company. Please visit our website for opening positions.
Best regards,
Andrew
Trash company. Making you watch an Ad to connect to wifi? You can't be serious
Reply from Boingo Wireless2026-08-03
Hi Jerry,
Thank you for reaching out to us. I am very sorry that watching ads to use our Wi-Fi caused you trouble. We use these short clips to keep the network free for everyone who visits.
Best regards,
Anthony
A month and a half later and I have yet to reach over 100MBPS with the 200MBPS plan. It is such a shame I cannot rate this company at 0 stars because the service is such a scam. The only thing they have going for them is the customer service and very friendly representatives. Unfortunately, no amount of kindness can turn shit into gold. BOINGO STILL SUCKS. It has its "good" days where I might reach 100MBPS and I might disconnect a maximum of one time, but the other 9/10 days I will disconnect so often that I have had to abandon online games altogether. Half of the time the connection is so spotty in the dorms that I am lucky to be able to stream a video at 240p.
Reply from Boingo Wireless2026-07-16
Hello J Coberley,
This is not the experience we want you to have. We value all feedback, and want to resolve your issue promptly! Please private message your username, the email address associated to your account, along with the details of the connection issue you are experiencing. We look forward to resolving this issue for you.
Best regards,
Anthony
Hi Christan,
That is not the experience we want for you and apologize for the inconvenience. Please send me a private message with your username and email address so I can look into this for you. I look forward to speaking with you soon.
Best regards,
Anthony
Great WiFi, especially for when you’re traveling and in the military
Reply from Boingo Wireless2026-07-16
Hi Matthew,
Thank you so much for your kind words! We're so happy to hear that you had a great experience with our service. Our team strives to provide exceptional service and knowing that we've met your expectations try means a lot to us. We appreciate your support.
Best regards,
Anthony
It’s always running and never had a problem with it keep it up!
Reply from Boingo Wireless2026-07-16
Hi Adam,
Thank you so much for the 5-star rating! We are thrilled that you enjoyed our Wi-Fi services. We look forward to serving you again!"
Best regards,
Anthony
Hi Zero,
Thank you for your feedback. We are glad you had a great customer experience. Thank you for choosing Boingo Wireless and have a great day!
Best Regards,
Anthony
Hi Akitasan,
Thank you for your feedback Thalia. We're glad you had a great experience with Boingo Wireless Customer Service. Hope you have an enjoyable day!
Best Regards,
Anthony
Boingo can’t provide consistent or reliable service, don’t waste your time or money
Reply from Boingo Wireless2026-07-16
Hello Michael,
That is not the experience we want for you and apologize for the inconvenience. Please send me a private message with your username and email address so I can look into this for you. I look forward to speaking with you soon.
Best regards,
Anthony
An overpriced service that only exists due to its monopoly on military bases. The constant outages, vague status updates, and terrible repair times combine to make the worst user experience to the point using a hotspot is more worth it. Taking over a day is already horrible, but over 2 days to get the network up again? And without keeping consumers in the loop? Genuinely can only be called a scam. Customer service line isn’t helpful, can’t even put a critique on their website(you can cancel your input though). Never use this company, largest waste of money for zero return. Little add on as well, it’s near impossible to speak to an actual support rep, it’s all automated so you can’t get any actual accurate information.
Reply from Boingo Wireless2026-06-23
Hello Alex,
Thank you for taking the time to provide your feedback. Keeping our customers happy is what we love, and I would like to turn your experience around. You mentioned it took long time to resolve the issues. It all depends on what kind of issues we were experiencing. Some issues are not us but are from providers like AT&T or Spectrum and they need time to fix the issues. For example, if the fiber cuts, it can’t be fixe in hours. I’m not sure when was the last time you contacted us by phone, but our customer service is available 7 days a week (24/7) to take your call. We’re always here to assist our valued customers.
Best regards,
Anthony
Expensive, and terrible. Boingo is slow and barely works at any point. It is the most inconsistent and terrible internet provider I have ever been forced to use. If I had literally any other choice I would use anything else but sadly Boingo has a monopoly which it uses to exploit military members with its terrible, expensive, and slow service which frequently cuts out. If you have any other option, please take it
Reply from Boingo Wireless2026-06-11
Hi Nathan,
Thank you for your feedback. We wish to resolve any issues you are experiencing with your Wi-Fi. Please private message your username and email address associated to your account, along with details of the connection issue you are experiencing. We'll look at the Access Points to make sure they are all up and running at full speeds.
Thank you
Anthony
Olympia Pharmaceuticals
Turno
Vantrue
Tebra
Vonholzhausen
TiqAssist
Cuemath
Libsyn Podcast Hosting