Boingo connects you to the people and things you love with our 1 million+ Wi-Fi hotspots around the world.
Written by the business, not verified by us.
Is Boingo Wireless legit?
Boingo Wireless (boingo.com) has a 3.9 out of 5 rating on OK.one, based on 105 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. 22% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews; Reviews mostly discuss User experience, Quality, Price. Last updated 2026-08-29.
What reviewers say
AI generated
Reviewers had a great experience with this company. Many customers deeply appreciate the fast and reliable internet service that helps them stay connected easily throughout their daily routines and activities. People also find the pricing quite reasonable for the value provided, and note that support is readily available and helpful when questions arise.
Some reviewers were not happy with frequent internet disconnections and much slower speeds than what was originally advertised in their service plans. However, some people mentioned that the connection can feel quite expensive, slow, and completely unreliable during peak usage times in the dorms.
Auto-generated from all reviews of this business. For reference only.
I left a poor review two days ago because my experience with this service has been absolutely terrible. The last two days were somehow two of the worst days I have ever experienced with Boingo. I have been using Boingo on my laptop in the dorms of my base, and we do not have wired connections available. That being said, I have lost connection from Boingo from all of my devices simultaneously for MINUTES at a time, 12 times over the last two days. This service is a scam, do not give them your money.
Reply from Boingo Wireless2026-06-03
Hi there,
This is not the experience we want you to have. We value all feedback and want to resolve your issue promptly! Please private message your username, the email address associated to your account, along with the details of the connection issue you are experiencing. We look forward to resolving this issue for you.
Thank you
Anthony
Do not purchase Boingo if you live on a military base. This company is a scam and they get monopolies on service leaving you with only one option that never works. I have had the extreme plan that advertises 200MBPS for almost a year now and have never once reached this speed. Additionally, Boingo is very spotty on base and especially in the dorms. One room might have decent connection while the one next door lacks almost any connection. As if that wasn't bad enough, the poor quality connection is never constant and frequently cuts out to the point that you cannot use it if you need to live stream content or play a game that requires internet connection, leading to very frequent disconnects. This service is appalling and I am embarrassed to say I support Boingo with my subscription. Unfortunately, for my base this is the one and only option for wifi so I am stuck with this trash for the next few years. My base luckily has a discount with this plan only coming in at $50 which is fair because it only works about 70% of the time. If you plan to use this service for gaming, I would highly advise against that as I have never once had below 100ms of ping, creating very unpleasant gaming sessions, on top of frequently recieving matchmaking penalties for disconnecting.
Reply from Boingo Wireless2026-06-03
Hi there,
Thank you for your feedback. We wish to resolve any issues you are experiencing with your Wi-Fi. Please private message your username and email address associated to your account, along with details of the connection issue you are experiencing. We'll look at the Access Points to make sure they are all up and running at full speeds.
Thank you
Anthony
Absolutely the worst WIFI ever, it's such a rip off
Reply from Boingo Wireless2026-05-29
Hi Landon,
This is not the experience we want you to have. We value all feedback, and want to resolve your issue promptly! Please private message your username, the email address associated to your account, along with the details of the connection issue you are experiencing. We look forward to resolving this issue for you.
Best regards,
Anthony
Scummiest internet company ever, it's only still a company because they have a near monopoly on the military.
Reply from Boingo Wireless2026-05-29
Hello Noneya,
That is not the experience we want for you and apologize for the inconvenience. Please send me a private message with your username and email address so I can look into this for you. I look forward to speaking with you soon.
Thank you,
Anthony
Boingo lives up to the word "Care" in their Customer Care. Their trained agents are able to quickly troubleshoot and assist general and specific questions related to my inquires. Having them available 24/7 really puts my mind a ease if I find an issue with my Internet service.
This company is genuinely a scam and worthless. They NEVER deliver on the internet speeds they advertise in their internet plans. In my opinion you’re much better off paying for any other company or service available in your region. If you’re using a console or something of the sort I highly recommend a hardwire with any other company.
Reply from Boingo Wireless2026-04-16
Hi Antonio,
This is not the experience we want you to have. We value all feedback, and want to resolve your issue promptly! Please private message your username, the email address associated to your account, along with the details of the connection issue you are experiencing. We look forward to resolving this issue for you.
Best regards,
Anthony
These scammers get monopoly contracts on airports and military bases and then start robbing people, their service should get audited and fined, i just feel scammed. They charge an outrageous amount of 85 dollars/month for a 200Mb speed that you can only connect on 2 devices max, when in reality, their service is 10 times worse than an LTE signal.
Cant buff a video on crunchyroll on HBO on decent quality almost never other than on late nights, and even on the poorest quality, still stops the video to load every 1-2 min. When playing games online such as lol, the best ping u get is a 200 spiking to 2000 every 2 seconds, absolutely aggravating.
I wonder how such a complete scam of a company gets so many monopoly contracts, i hope some Customer Experience org audit them for their service+outrageous charge and close their doors.
Reply from Boingo Wireless2026-04-15
Hi Lucas,
This is not the experience we want you to have. We value all feedback, and want to resolve your issue promptly! Please private message your username, the email address associated to your account, along with the details of the connection issue you are experiencing. We look forward to resolving this issue for you.
Best regards,
Anthony
Zayra is amazing and super informative! Thanks for your help Zayra!
Reply from Boingo Wireless2026-04-16
Hi Joy,
Thank you for your feedback. We are glad you had a great experience with customer experience. Thank you for choosing Boingo Wireless and have a great day!
Best Regards,
Anthony
Hello Richard,
Thank you for your feedback. We are glad you had a great experience with Boingo Wireless. Thank you for choosing Boingo Wireless and have a great day!
Best Regards,
Anthony
Service is good, can be a bit pricey but works well
Reply from Boingo Wireless2026-04-15
Hello Mohab,
Thank you for your feedback. We are glad you had a great customer experience. Thank you for choosing Boingo Wireless and have a great day!
Best Regards,
Anthony
Hi Isaac,
Thank you for your feedback Isaac. We're glad you had a great experience with Boingo Wireless Customer Service. Hope you have an enjoyable day!
Best Regards,
Anthony
Hi Lou,
Thank you for your feedback. We know everyone has different expectations when it comes to pricing, and we truly respect your perspective. Our goal is to provide consistent quality and value. Again thank you for your feedback—it helps us continue to improve.
Best regards,
Anthony
Thank you for your feedback Johnathan. We're glad you had a great experience with Boingo Wireless Customer Service. Hope you have an enjoyable day!
Best Regards,
Anthony
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