BookBaby responds to my questions…
BookBaby responds to my questions promptly, and performs editing clearly and quickly. I am delighted to work with such a reputable company.
About BookBaby
Data updated- Website
- bookbaby.com
- Category
- Media & Publishing
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 132 reviews
- Replies to negative
- 74% (29/39)
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About this business
BookBaby empowers self-published authors with the world’s largest eBook and printed book distribution network, reaching readers in over 170 countries through 100+ retailers and distributors, including Amazon, Barnes & Noble, and Ingram. We provide a full range of publishing services, from book printing and formatting to cover design and Print On Demand. Based near Philadelphia in Pennsauken, NJ, BookBaby is proud to help authors share their stories worldwide.
Written by the business, not verified by us.Is BookBaby legit?
BookBaby (bookbaby.com) has a 4.1 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Media & Publishing and its reputation is good. 73% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 74% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-09-02.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly and supportive staff who patiently guide first-time authors through every single step of the entire publishing journey. Many people also appreciate the exceptional print quality, vibrant colors, and gorgeous professional book designs that consistently exceed their initial expectations. However, some reviewers were not happy with publishing errors, unexpected formatting issues, and frustrating communication delays that occurred after making their initial purchases. A few other people also felt that the editing services and the strict proofing process could be significantly improved for better results.
Auto-generated from all reviews of this business. For reference only.What people say
John Moran was an excellent person to…
John Moran was an excellent person to work with
Just awful. Avoid at all costs.
Just awful. Avoid at all costs. Will string you along and waste your time and money. Poor customer service and even worse products.
Reply from BookBaby2026-06-24
We are sorry that we were unable to accommodate your need for a rush turn around on our design services. We understand you have a tight deadline for the books and apologize that our service will not work out for that timeline. As our sales team mentioned, if you are able to get completed design files done on your own, we would be able to manufacture books for you (obviously dependent on the date those files are ready).
Top Shelf
The book the produced for me was top quality and would be right at home in any bookstore. Great communication throughout the process and the artwork that was developed and the overall book design was beautiful.
Professional
Always a great product
Consistent great product. High-quality printing & colors look great. Easy to deal with on the phone/email thank you.
Bookbaby met my needs
Bookbaby was a good fit for what I needed. Their support has been helpful and responsive. The printed books are good quality, and their online system is not difficult to use. I plan to continue to use them going forward.
Book Baby fulfills their promises.
Book Baby did everything they said they would do. I used their services to provide interior formatting for soft-cover, hard-cover and eBook, as well as posters and bookmarks, and a Facebook ad campaign. The quality of the books, paper and printing, posters and bookmarks was excellent and of professional quality. The finished product was a book I can be proud of. Their customer service representatives addressed all of my questions in a respectful and professional manner, and made corrections as necessary throughout the process. One week into the ad campaign, the Facebook ads have reached an average of about 1300 people a day, with about 10% clicking on the link to my book. As a first time indie author I'd say it was well worth the investment of time and money to use their services and would recommend Book Baby to any authors looking for a publishing partner.
My experience with this company was…
My experience with this company was excellent. They were highly professional, thorough, and consistently responsive throughout the entire process. Their communication was outstanding, both by phone and through follow-up correspondence, and every interaction was courteous and helpful. I was especially impressed by the speed of delivery—I expected a much longer wait, but my books arrived remarkably quickly. This company clearly values customer service, efficiency, and professionalism. I would not hesitate to recommend them to others.
I found your offerings confusing
I found your offerings confusing. I need a service to help me figure out which services I need and how much the combined cost will be. Also, I wrote my novel in the format I've used for ebooks in the past. But to have BookBaby proofread my novel, I had to reformat the manuscript. And now, I'll have to pay BookBaby to reformat it (or do that myself).
Professional Experience With Helpful Support
Professional service and helpful support throughout the publishing process. The team was responsive, the print quality looked good, and they helped guide me through formatting, distribution, and setup for my poetry collection. The only downside for me was the pricing, which can get expensive depending on the services you choose. However, overall I had a positive experience and appreciated the professionalism and support they provided during the process.
My book contains many photo images
My book contains many photo images. I think the quality of the printed images could have been better if there had been better guidance and communication up-front regarding converting RGB image files to CYMK. Other than that, I was very happy with my BookBaby experience.
Warning
Warning: I just got a charge from Bookbaby for $574.00. I never called them or contacted them for services.
Reply from BookBaby2026-05-27
Hello Jose. Are you able to reply here with your email address so that I can reach out to you directly to assist? Or can you please reach out to us at [email protected] ?
Great line editing and proof reading…
Great line editing and proof reading services. It was great to receive not only the marked up manuscript with notes but also the final copy already revised.
good job. Excellent help
Excellent help. When a printing error happened Jaci Houston helped get the problem fixed. Everyone has been professional and helpful.
They are helpful and diligent
They are helpful and diligent. Much easier that Amazon KDP.
Excellent Cusomer Service
Great publisher. I love their work. All the time i have contacted BookBaby, i have received Excellent customer service.
Good customer service
Good customer service. Their website helps you to put together your book step by step. You can review it and make corrections before sending it for printing. PayPal payments are available if you can't pay for your order at once.
BookBaby printed my book with page one…
BookBaby printed my book with page one printed on left hand page like a Hebrew text. I belong to a book club which bought 12 copies of my book, Operation Delilah. ButI never received my royalties from those 12 books. They destroyed any chance of book sales by publishing a chapter-by-chapter summary of the book. After reading the summary there was no need to buy it. Publish with Bookbaby if you like but will never use them again. BookBaby is right when it says they did not write the chapter-by-chapter summary. They took it from the Kirkus review of my book for which I own they copy right and which Bookbaby used without my permission. I have examined several copies of books published by Bookbaby and my book was the only one with page one on the left-hand page. As for implying the printed text was prepared by someone else, I paid Bookbaby for that printing. They had a responsibility to see that it was done correctly which obviously they did not check. When they sent me a check, they charged $1.20 to give me my own money. I was charged for corrections made to the text that I requested but were not made until after I complained.
Reply from BookBaby2026-04-23
Thank you for your feedback. We’re sorry to hear that you were not satisfied with your experience publishing with us in 2017. After reviewing your account, we see that your order at that time included cover design services only and did not include interior formatting. As a result, the interior print file would not have been created by our team. Regarding royalties, all earnings for your title—including the 21 copies purchased through our Print On Demand partners—are reflected in your Accounting Dashboard. These payouts were issued to you via checks in 2019, 2023, and 2024. Please also note that all metadata associated with your title on our partner platforms would have been provided by you, during the ordering process. Our team does not generate metadata independently, nor do we create chapter summaries, as we do not read submitted manuscripts. If you have any additional questions or would like us to look into anything further, we’d be happy to assist.
Great people to work with.
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