They are the best.
They are always friendly, professional & fair priced. I don’t go anywhere else. The new location is even closer to my home, but still the same owners. Thank you for the great service today (Cheyenne, WY. Ridge Road, 05/19/2026.)
About Brakes Plus
Data updated- Website
- brakesplus.com
- Category
- Vehicles & Transportation
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 201 reviews
- Replies to negative
- 34% (14/41)
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About this business
Founded in 1990, Brakes Plus provides full-service automotive maintenance and repair at nearly 200 locations across six states. From brake repair and oil changes to wheel alignments and routine maintenance, our team is committed to helping customers keep their vehicles safe, reliable and road-ready. Guided by our “people over profit” philosophy, we strive to make every visit fast, friendly and fixed right.
Written by the business, not verified by us.Is Brakes Plus legit?
Brakes Plus (brakesplus.com) has a 4.2 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is good. 79% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 34% of negative reviews; Reviews mostly discuss Customer service, Price, Product. Last updated 2026-08-11.
What reviewers say
AI generatedReviewers had a great experience with this company. Customers frequently praise the friendly staff and exceptional customer service, highlighting fast repairs, clear explanations, and genuinely helpful attitudes from the team members. Many people also appreciate the competitive pricing, transparent quotes, and reliable maintenance work performed on their vehicles during routine visits. Consumers consistently note that appointments are handled efficiently, leaving them confident in the quality of the automotive services provided. However, some people mentioned experiencing frustrating wait times and receiving unexpectedly high repair cost estimates that felt completely unnecessary. A few reviewers were dissatisfied with specific service mistakes or felt pressured by aggressive recommendations during their visits.
Auto-generated from all reviews of this business. For reference only.What people say
I went to the Brakesplus store in Maricopa, AZ
I went to the Brakesplus store in Maricopa, AZ and received excellent service. Walter, the Service Advisor, was very efficient, friendly and knowledgeable. I will definitely go back and recommend the Brakesplus store. Claudia Novak
Awesome Service!
My wife and I recently moved to Texas, and we needed emissions tests as part of the process to get our drivers' licenses. I did some research and found Brakes Plus had terrific reviews. Those reviews were spot-on. Lyndi and her colleagues were very friendly, and quickly and efficiently finished their work on our vehicles. I am pleased enough that I will start taking our cars to Brakes Plus for our routine maintenance.
Anderson Mill
Brett at the Anderson Mill location was very knowledgeable and explained everything he felt the car needed. He figured the cost up front and gave the total before the services were done. Very friendly place.
Trustworthy service
Tay was very helpful. Service was fast, friendly, and thorough. They were trustworthy and transparent in pricing from the start. Tay blessed me with a discount and I will definitely be back.
Mike was great to work with
Mike was great to work with. They got me a fair price and quick service. I recommend this location in Anna, TX.
So I called the day before to set an…
So I called the day before to set an appointment for the next day for 9am I was on time sat and wait for an hr and a half car still wasn’t touched I told the guy I can’t wait anymore he said he can set it for midday I said fine came in at midday and minutes later they started another car and ignored mine. They are so rude and unprofessional
Malula was very helpful and blessed me…
Malula was very helpful and blessed me with a discount
The Brakes plus Team in…Ardmore, Oklahoma
The Brakes plus Team in Ardmore,Oklahoma are very friendly And did a great job on my Rotors and Brakes Highly Recommend this location in Ardmore ,Oklahoma Thank you Brakes Plus
Reply from Brakes Plus2026-05-09
Thank you for the positive words! When our customers are happy, we’re happy. We look forward to doing business with you again in the future!
These guys went above and beyond to…
These guys went above and beyond to make sure my breaks are working smooth! Thank you, and I highly recommend.
Reply from Brakes Plus2026-05-08
It’s always a pleasure seeing you! One of our top priorities is to provide the best customer service around and we’re happy to hear your positive experience! See you down the road!
Stopped in to this location to get…
Stopped in to this location to get pricing and ask some questions since I was not sold on answers from other repair shops and Paul was very helpful and courteous with my needs. I will definitely be back to get the work done there.
Reply from Brakes Plus2026-05-08
Thank you for trusting us with your vehicle's maintenance needs and making us your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop!
Catherine CapanoUnited States · 1 review · Experienced 2026-05-08 ·
We visited the store @2204 Pratt Ave
We visited the store @2204 Pratt Ave, Bellevue NE. We would give them a perfect 10 if we could. Special thanks to store manager (William I think is his name (sorry if I have that wrong), Ian, and service advisor Shawn. The team worked the better part of the day to repair our vehicle's issue. The professionalism is topnotch. The communication and customer service was just wonderful. Considering the nature of the issue at hand, everything was done in a timely manner. All previous warranties were honored. We will definitely recommend and come back to this location.
Reply from Brakes Plus2026-05-08
Thank you for trusting us with your vehicle's maintenance needs and making us your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop!
Very professional in their work and a…
Very professional in their work and a very good job done by Thomas Coffman
Reply from Brakes Plus2026-05-07
Thank you for trusting us with your vehicle's maintenance needs and making us your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop!
Not just a number
Great service! Took care of me as a walk-in and at half the price of someone else in town. Fair prices, polite, and speak to you like a neighbor and not a number. Highly recommended!
Reply from Brakes Plus2026-05-05
Thank you for trusting us with your vehicle's maintenance needs and making us your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop!
The team did a great job of giving me…
The team did a great job of giving me options through a stressful situation while also walking me through everything that could happen.
Reply from Brakes Plus2026-05-04
Thank you for trusting us with your vehicle's maintenance needs and making us your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop!
EXCELLENT SERVICE WITH KNOWLEDGEABLE OF ALL VEHICLES
My experience with BRAKES PLUS on 6635 W. Bell Rd l, Glendale met more than my EXPECTATIONS that I received making me feel that SAFETY was their utmost priority. WILLIE G worked up a package affordable and applied coupons for me to complete all my repairs (front and back brakes, replace belts, brake fluid flush, and coolant flush) in ONE SHOT while JAMES my technician was more than knowledgeable of the repairs/replacements! WILLIE G showed me the front and back brakes and explained the repairs. I was kept up- to-date on my car repairs from IRA SENA the store manager as the staff continued to service other customers. My rating for BRAKES PLUS is a 5 STAR but if rating was 1-10 being 10 the highest I would make it a 10 STAR. I will be going back next week for more service on my vehicle! I want to thank WILLIE G, IRA SENA and JAMES for their OUTSTANDING CUSTOMER SERVICE and SAFETY CONCERNS. I will be recommending BRAKES PLUS to my family and friends!!! Thank you all for reading my review, Sincerely, Suzann
Reply from Brakes Plus2026-05-03
Hi, thanks for the awesome feedback! Our team is always happy to service your vehicle, and we’re thrilled to hear these words about the knowledge of our staff! We look forward to seeing you whenever you need us!
I think over $2K in brake service over 5 years with them doesn
I have brought my wife’s car into this store 2 times now for loud squealing brakes when backing up. Each time we were told they did not find anything wrong nor did they hear them squealing. I was not going to take it back to them again, so I took it to an independent mechanic. He found that the brake pads had been put in BACKWARDS. No lubrication was observed anywhere and rotors showed signs of corrosion. Complete pads and rotors were replaced in 2025 by Brakes Plus. Don’t trust them- Not going back.
Reply from Brakes Plus2026-04-30
Hi, We value your business and would like to address your concerns as quickly as possible. Please email us at [email protected] with your contact information and the store you visited, so we can work to resolve your issue. Thank you.
Super friendly customer service at the…
Super friendly customer service at the Haslet store. They were attentive, kept me informed, and had my service done in a reasonable time.
Reply from Brakes Plus2026-04-29
Thank you for the positive words! When our customers are happy, we’re happy. We look forward to doing business with you again in the future!
Jose Mendoza
Jose Mendoza, Excellent service, very kind, informative and helpful, I highly recommend! ⭐️⭐️⭐️⭐️⭐️
Reply from Brakes Plus2026-04-28
Thank you for the positive words! When our customers are happy, we’re happy. We look forward to doing business with you again in the future!
Great customer service
Great customer service, i would recommend Brake Plus to my family and friends☺️
Reply from Brakes Plus2026-04-28
Thank you for trusting us with your vehicle's maintenance needs and making us your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop!
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