Founded in 1990, Brakes Plus provides full-service automotive maintenance and repair at nearly 200 locations across six states. From brake repair and oil changes to wheel alignments and routine maintenance, our team is committed to helping customers keep their vehicles safe, reliable and road-ready. Guided by our “people over profit” philosophy, we strive to make every visit fast, friendly and fixed right.
Written by the business, not verified by us.Brakes Plus (brakesplus.com) has a 4.2 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is good. 79% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 34% of negative reviews; Reviews mostly discuss Customer service, Price, Product. Last updated 2026-08-11.
Reviewers had a great experience with this company. Customers frequently praise the friendly staff and exceptional customer service, highlighting fast repairs, clear explanations, and genuinely helpful attitudes from the team members. Many people also appreciate the competitive pricing, transparent quotes, and reliable maintenance work performed on their vehicles during routine visits. Consumers consistently note that appointments are handled efficiently, leaving them confident in the quality of the automotive services provided. However, some people mentioned experiencing frustrating wait times and receiving unexpectedly high repair cost estimates that felt completely unnecessary. A few reviewers were dissatisfied with specific service mistakes or felt pressured by aggressive recommendations during their visits.
Auto-generated from all reviews of this business. For reference only.came in for a break check & Sukhi took good care of me , everyone is nice friendly & explain everything to you ! 10/10
It’s always a pleasure seeing you! One of our top priorities is to provide the best customer service around and we’re happy to hear your positive experience! See you down the road!
AUTO REPAIR FRAUD, SCAMMING, AND DISHONEST REPAIR PRACTICES I wish there was an option to give zero stars. Do not take your car here under any circumstances. I went in for an alignment and they told me my car needed over $3,000 in repairs. They said my brake pads had less than 5% (scare tactic), needed new rotors, that my tie rods were rusted together and I needed to replace both inner and outer tie rods on both front sides, and that I needed to replace all 4 struts on the vehicle. I had my vehicle looked at by 2 other mechanics at 2 different shops and they said my brakes were at 30%, the rotors did not need to be replaced, there was no rust or damage to my tie rods, and the struts were in good shape. I am so glad that my vehicle was looked at by different mechanics after being in the brakes plus shop. I wouldn't feel safe driving my car after these people touched it. I would NEVER take my vehicle here. Even if my car broke down in their parking lot and needed the simplest repair, I would have it towed elsewhere before letting these scammers touch it.
We never like to see a customer leave unhappy, and we are so sorry for your experience! ur main focus is making sure you leave satisfied, and it looks like we missed the mark this time. Please email us at [email protected] and share your contact information as well as the details you provided here. We want the chance to work with you to resolve any issues you may have. Thank you!
The service was very professional and efficient. They got me in and out in less than an hour. They are also honest.
It’s always a pleasure seeing you! One of our top priorities is to provide the best customer service around and we’re happy to hear your positive experience! See you down the road!
They are extremely friendly and professional. Willing to go above and beyond for their customers.
Thank you for trusting us with your vehicle's maintenance needs and making us your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop!
I was experiencing some extreme vibration in the back of my car and went in to find my rear right shock was completely blown! Scott White, the Store Manager, was able to get it replaced and an alignment done all within the same day. He took great care of me and my car and I'm incredibly grateful.
Thank you for trusting us with your vehicle's maintenance needs and making us your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop!
I highly recommend brakes plus Lewisville Texas. I was needing rear brakes so I made an appointment. Cam was my representative, he got my car in right away, explained my quote, and checked on me as I was waiting in their reception area. Everyone was very professional. I also really felt at home there and felt like I could trust them and that’s really a hard thing to find nowadays.
Thank you for trusting us with your vehicle's maintenance needs and making us your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop!
I came in for a routine oil change and regular maintenance — first time at this Cedar Falls, Iowa location — and I have to say, I was genuinely impressed from the moment I walked through the door. Let me start with Lee at the front desk, because he absolutely deserves to be called out by name. This guy is a rockstar. While I was standing there, the phone was ringing almost every five minutes — customers calling to schedule appointments — and Lee was handling every single call with professionalism and a calm, friendly demeanor, all while simultaneously checking in a customer at the counter who was dropping off their keys. No fumbling, no frustration, no dropped balls. He managed it all like it was second nature. It's rare to see someone that composed and competent in a customer-facing role, and it did not go unnoticed. But here's what really sealed the deal for me. While I was waiting, I watched the staff — and what I believe was the owner or GM — go completely out of their way to warmly welcome an 84-year-old woman who came in with her dog. Apparently she visits nearly every day, or at least every week. And the way they treated her? With genuine warmth, respect, and joy — like she was family. Nobody put on a show for her. You could just tell this is simply who these people are. That right there tells you everything you need to know about the character of the people running this place. I'll be honest — I usually go elsewhere for my oil changes. But not anymore. If you're local to Cedar Falls, do yourself a favor and give these folks your business. You won't regret it. And when you walk in, ask for Lee. You'll see exactly what I'm talking about.
Thank you for the positive words! When our customers are happy, we’re happy. We look forward to doing business with you again in the future!
We already had an estimate from another nationwide chain. We didn’t feel right about it so we made an appointment for the free brake inspection and alignment check. We were correct. One of the stated repairs was not necessary. We got only the work done that was needed and saved a lot of money. Everyone is friendly, helpful and knowledgeable .
It’s always a pleasure seeing you! One of our top priorities is to provide the best customer service around and we’re happy to hear your positive experience! See you down the road!
Fast service, cooperative staff and better prices. This was my second experience with them, i was satisfied by how fast they got my car fixed and they have better prices as well. I would highly recommend checking them out.
It’s always a pleasure seeing you! One of our top priorities is to provide the best customer service around and we’re happy to hear your positive experience! See you down the road!
Went in for an A/C inspection because a day earlier it was working fine and blowing cold. BP did the dye test and found High Pressure Discharge Hose to have a leak at connection point. Disappointed that the technician suggested that I also replace the compressor and condenser. I asked why and he said it was recommended and that was his only explanation. I understand the A/C working parts, but I feel sorry for the unsuspecting consumer who is depending on their knowledge. A very costly repair for no apparent reason, I declined. The BP estimate to replace the hose was $1,195.99. I went elsewhere and received an invoice for $532.00, and my A/C blows cold and perfect. I do not like car service companies to try to find something wrong. I paid $99 for a dye test, nothing else was checked at BP. The part that needed replacement was estimated at $400 by BP and my cost for the exact part was $111. Big mark up on parts and labor at BP. They didn't even apply my $20 coupon I presented when scheduled online. Got to be competitive and consumer oriented.
Hi, Please email our management team at [email protected] with your contact information and the store you visited. We sincerely apologize for any inconvenience you have experienced and look forward to resolving this issue to your satisfaction.
My experience has not been good on a couple of occasions now. It used to be great but not anymore. I made an appointment for an oils change for both of my vehicles. As I work full time, I took off to have this work done. I showed up in time for my appointment. They said it would take an hour maybe an hour and a half at the most. I waited and waited and got no update. I finally went in and they hadn’t even started on my car after 2 1/2 hours this messed up my entire day and the schedule that I put together. This is the second time that this has happened to me and I find it extremely irritating that I make an appointment yet they people who walk in get put in before me. There is no explanation other than I’m sorry. Well this business has lost my business and I’m taking my business elsewhere going forward. I’m not sure what the point of making an appointment is when they take people who come in at who don’t have one before you. On
We never like to see a customer leave unhappy, and we are so sorry for your experience! ur main focus is making sure you leave satisfied, and it looks like we missed the mark this time. Please email us at [email protected] and share your contact information as well as the details you provided here. We want the chance to work with you to resolve any issues you may have. Thank you!
Thank you for trusting us with your vehicle's maintenance needs and making us your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop!
I am just amazed with the professionalism at Brakes Plus. I had thought I had a brake problem. The tech, Yoshi, found out that in my visit to get a trailer wiring issue done, the mechanic set the parking brake just enough for it to drag. I was not charged a single penny for them to check out and find my issues. Boy, I will definitely be a customer of there from now on!
It’s always a pleasure seeing you! One of our top priorities is to provide the best customer service around and we’re happy to hear your positive experience! See you down the road!
Everyone was friendly, quick and efficient!
Thank you for trusting us with your vehicle's maintenance needs and making us your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop!
Kelly was great! My appointment started right on time and they fixed some major issues on my 2003 Subaru in one day. She explained everything, sometimes twice and kept me posted about my wait time. Great Service and Customer Service!
Thank you for trusting us with your vehicle's maintenance needs and making us your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop!
I am visiting Surprise AZ, when suddenly, my oil light came on. My usual mechanic is 800 miles away, but I didn't think it wise to wait, so I pulled into the Brakes Plus on Prasada Parkway. I had no appointment and am basically clueless about engines. The service advisor, David, was amazing. Not only did he make time to check out my concern, he immediately diagnosed the problem and gave me solid recommendations on how to get back on the road to get home. If I lived in Surprise, this would be my "go to" car maintenance shop! Kudos.
It’s always a pleasure seeing you! One of our top priorities is to provide the best customer service around and we’re happy to hear your positive experience! See you down the road!
I stopped into Brakes Plus on Indian School in Buckeye because my tire went flat coming out of the parking lot of Frys. I figured from the name they did not repair tires but thought I would ask. When I entered, Rose, was a breath of fresh air. She was kind and caring. She asked her manager, David, if they could rotate my tire with the 5th tire so that I could make it to work. David was so kind to fix my tire free of charge. I highly recommend Brakes Plus for their customer service.
Thank you for the positive words! When our customers are happy, we’re happy. We look forward to doing business with you again in the future!
Took my truck in due to spongey brakes and asked explicitly for a brake inspection and for them to be bled along with an alignment. I get called and told they needed to flush the fluid to get rid of the spongey feeling. When I get my truck back, there was no change in the feeling of the brakes. Spongey, had to increase stopping distance by 30yrds, lugnuts cranked down way too tight for an aluminum wheel, and yesterday 3/20, I finally tracked down the problem to air in my brake lines that is AUDIBLE when applying pressure to the brake pedal. After a small bottle of brake fluid and an hour of bleeding the brakes I managed to get the brakes to be more responsive.
Hi, We value your business and would like to address your concerns as quickly as possible. Please email us at [email protected] with your contact information and the store you visited, so we can work to resolve your issue. Thank you.
Thank you for trusting us with your vehicle's maintenance needs and making us your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop!
I went to this place in Dec25 to get my brakes and rotors done. Paid almost 543.75 After a month I noticed grinding and squealing. I found out after I went back under my warranty that they turned them and really needed new ones , but the best they could do was save whats cheaper. Then thre lady in charge working there told me the back one on drivers side need done ASAP and it costed me 376.87more dollars. I drive 30 miles to work daily and 30 miles back home. I felt the work was not done properly the first and now second time. I had to go to an individual mechanic and got it done right. Im highly dissapointed at this company after paying out over 800 dollars and still not caring about my safety.
Hi, Please email our management team at [email protected] with your contact information and the store you visited. We sincerely apologize for any inconvenience you have experienced and look forward to resolving this issue to your satisfaction.
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