Founded in 1990, Brakes Plus provides full-service automotive maintenance and repair at nearly 200 locations across six states. From brake repair and oil changes to wheel alignments and routine maintenance, our team is committed to helping customers keep their vehicles safe, reliable and road-ready. Guided by our “people over profit” philosophy, we strive to make every visit fast, friendly and fixed right.
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Is Brakes Plus legit?
Brakes Plus (brakesplus.com) has a 4.2 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is good. 79% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 34% of negative reviews; Reviews mostly discuss Customer service, Price, Product. Last updated 2026-08-11.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently praise the friendly staff and exceptional customer service, highlighting fast repairs, clear explanations, and genuinely helpful attitudes from the team members. Many people also appreciate the competitive pricing, transparent quotes, and reliable maintenance work performed on their vehicles during routine visits. Consumers consistently note that appointments are handled efficiently, leaving them confident in the quality of the automotive services provided.
However, some people mentioned experiencing frustrating wait times and receiving unexpectedly high repair cost estimates that felt completely unnecessary. A few reviewers were dissatisfied with specific service mistakes or felt pressured by aggressive recommendations during their visits.
Auto-generated from all reviews of this business. For reference only.
Came to the Valley for spring break. Brakes got bad when we reached our hotel. Called to check availability and got in within 20 minutes. Diagnosed problem in less than 45 minutes. Worked out a deal with us and had us ready to go in less than 2 hours total. Great experience and staff!!!
Reply from Brakes Plus2026-03-10
Thank you for trusting us with your vehicle's maintenance needs and making us your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop!
Been coming here for many years, and the service has always been exceptional! Today, Josh helped me out, and he was super friendly and helpful. Not only did he explain everything and what to expect, he also had a personal approach with my boyfriend and I and was very cool and talked about many things with us. I’m glad to know despite other favorites leaving, they are hiring some great individuals to replace them.
Reply from Brakes Plus2026-03-09
Thank you for trusting us with your vehicle's maintenance needs and making us your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop!
Amazing service. They still helped me even after they were getting close to closing! Would definitely go again!
Reply from Brakes Plus2026-03-08
It’s always a pleasure seeing you! One of our top priorities is to provide the best customer service around and we’re happy to hear your positive experience! See you down the road!
John G. Is excellent with customer service. Very friendly and kind, took the time to explain things and was reassuring with me.
Brakes Plus Phirnix AZ Tatum road.
Reply from Brakes Plus2026-03-07
Thank you for trusting us with your vehicle's maintenance needs and making us your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop!
A visit to Brake Plus turned out better than expected. Right from stepping inside, each person made it clear they were paying attention. Not once did anyone push extra work just to close a sale. Instead, helpfulness came through naturally. Most places rush you along, but here things moved differently. People took time without making me feel like a burden. Honesty showed up in every answer given. What could have been stressful felt handled. Care mattered more than cash.
Few places bother to break things down so carefully, yet they did - handling each question without rushing. What stands out is how calmly every step unfolded, guided by genuine care rather than routine politeness. Their way of listening closely, then responding thoughtfully, set a different rhythm altogether. Most shops rush through tasks, but here the pace felt natural, almost quiet. The real difference? A manner that respects your time without making you feel like just another stop on their list.
Anyone needing dependable car care should try Brake Plus - they’ve got people who pay attention. Big appreciation goes to every member of their crew for making things smooth.
- Noah Baylor
Reply from Brakes Plus2026-03-07
It’s always a pleasure seeing you! One of our top priorities is to provide the best customer service around and we’re happy to hear your positive experience! See you down the road!
I made my appointment on line. I got in right away. I needed brakes. I went in for an estimate and they were able to install my brakes the same day. Very efficient and recommended future repairs. Everything was explained to me. Michael B. Made it easy for me to get repairs.
Reply from Brakes Plus2026-03-06
Thank you for the positive words! When our customers are happy, we’re happy. We look forward to doing business with you again in the future!
My check engine light came on today, did the usual; went to an auto part store to get the little code reader test to see what code was coming up. Code 0012, on a 2019 Nissan Frontier. Was told to go to Brakes Plus for a diagnostic test. Tanner greeted me right away and checked a few things, added some oil; I was 4 quarts low, 🫨. Then discussed with me what my next move should be, didn’t try to up sale me; didn’t try to suggest unnecessary costly things. Just genuine honest suggestions. I will be doing a diagnostic, where he said he would give me a list of urgent to not urgent things I need to have done and go from there. Finally!!!!! A mechanic who isn’t out to bankrupt the customer. I will definitely be using his services for my truck and I will recommend him to anyone I can from now on. Thank you so much Tanner, I appreciate you more than you know.
Your new customer for life
Michele Roberts
Reply from Brakes Plus2026-03-06
Thank you for the positive words! When our customers are happy, we’re happy. We look forward to doing business with you again in the future!
My alignment done in and less than 60 days I was taking a trip and my tire blew up because of the alignment being bad. I had to have it towed realigned and buy two new tires because the other tire was getting ready to bust. I have complained to the manager he gave me an email to send to the company. I was trying to get reimbursed. I know there was a warranty and their reply to my reimbursement. My complaint was closed. Didn’t get my reimbursement. Can’t get the manager at the location to call me back or the company to respond to me. Communication has been horrible
Reply from Brakes Plus2026-03-06
Hi, we’re very sorry for the less than satisfactory service you received! We’ll be addressing this issue with our team members promptly, and hopefully, you'll allow us to make up for this experience in the future.
I stopped in today to have something checked, that had come unplugged under driver’s seat. A young man named Cameron,
was able to plug it back in for me, and get me on my way! Assured me it was fine and nothing to be concerned about! Such a nice young man, so professional, knowledgeable and kind!
Have used this location before, and always such a pleasant experience. Awesome customer service, and very trustworthy!!
Cameron is for sure an asset for them!!
Thank you again!
Myra Brown
Reply from Brakes Plus2026-03-05
Thank you for trusting us with your vehicle's maintenance needs and making us your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop!
I have bringing my cars to this location for 15 years - I have always had good service and experiences - today Brian and Tim were very helpful and fixed a minor issue while I waited
Reply from Brakes Plus2026-03-05
Thank you for the positive words! When our customers are happy, we’re happy. We look forward to doing business with you again in the future!
Very helpful information and services! Chris helped me out up front and Daniel helped me out with the mechanic work!
Reply from Brakes Plus2026-03-03
It’s always a pleasure seeing you! One of our top priorities is to provide the best customer service around and we’re happy to hear your positive experience! See you down the road!
Quick and easy. Zander was so helpful, every company needs an employee like him.
Thank you!
Reply from Brakes Plus2026-03-04
Thank you for trusting us with your vehicle's maintenance needs and making us your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop!
I had a great experience at Brakes Plus! I brought my car in for an A/C service and a brake inspection. The team provided excellent customer service and made the whole process smooth and stress-free. I left with my A/C blowing cold air again, just in time for the warm weather. Thank you to the entire team!
Reply from Brakes Plus2026-03-02
Thank you for the positive words! When our customers are happy, we’re happy. We look forward to doing business with you again in the future!
I have to say what a difference Mike Johnson has made for the store
I have to say what a difference there has been since I last visited the Longmont store. I was greeted immediately and Mike listened to my issue and got me with the right professional to take care of my issue. I will be back.
Reply from Brakes Plus2026-03-03
Thank you for trusting us with your vehicle's maintenance needs and making us your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop!
We live in Mead, Colorado. We only took our vehicles to Mike Johnson at Brakes Plus shop when he the manager in Firestone. He handled all our repair needs for a number of years and the only one we trust. He is very knowledgeable and the service was always outstanding. Now that he is at the Longmont Brakes Plus, we will drive the extra miles to go see him. We recommend Mike to all our friends and family.
Reply from Brakes Plus2026-03-03
Thank you for trusting us with your vehicle's maintenance needs and making us your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop!
This location hands down knows what they are doing!! Oracio and his crew did excellent work on my car got it back and rolling in no time! Highly recommend coming here!!
Reply from Brakes Plus2026-03-01
Thank you for the positive words! When our customers are happy, we’re happy. We look forward to doing business with you again in the future!
Aaron, and Hank are true professionals. It's very rare to find auto mechanics shops nowadays that are honest and treat their customers with respect. They are also very knowledgeable and efficient. This Brakes Plus is the only shop that I take my vehicles to.
Reply from Brakes Plus2026-03-02
It’s always a pleasure seeing you! One of our top priorities is to provide the best customer service around and we’re happy to hear your positive experience! See you down the road!
Shannon, and the whole team are great!! They got me all fixed up!
Reply from Brakes Plus2026-02-28
Thank you for trusting us with your vehicle's maintenance needs and making us your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop!
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