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Hobbies & Crafts

BUDK

Claimed

102 reviews

4.0102 reviews
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About BUDK

Data updated
Website
budk.com
Category
Hobbies & Crafts
Location
United States
Status
Unclaimed
Last 12 months
8 reviews
Replies to negative
68% (19/28)
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(800) 630-2835[email protected]budk.com

About this business

Welcome to BUDK, your premier online source for an unbelievably limitless selection of products, giving you the ultimate shopping experience! Our product line consists of thousands and thousands of swords, knives, medieval weaponry, fantasy collectibles, air guns, blow guns, stun guns, and much, much, more! Here, at BUDK.com, we always strive to provide our customers with a hassle-free and enjoyable shopping experience and every product is backed by our iron-clad 100% satisfaction guarantee!

Written by the business, not verified by us.

Is BUDK legit?

BUDK (budk.com) has a 4.0 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is good. 73% of reviews are 4 stars or higher and 17% are 1 star; The business has replied to 68% of negative reviews; 8 of them were added in the last 12 months. Last updated 2026-08-31.

What people say

D
DaleUnited States · 1 review · Experienced 2024-12-02 ·

Great company

BudK offers quality products are very good prices. Shipping is generally fast. I have made many purchases over the years of a lot of very cool stuff you don't see anywhere else.

Reply from BUDK2024-12-11

We're always happy to hear from long time customers! Thank you for your business. Have a great day!

Ashton DudleyUnited States · 1 review · Experienced 2024-11-07 ·

Paid extra for a service and need to wait longer instead

My package was supposed to arrive a few days ago, but they forgot to but my street on the package, and now it’s being sent back to Georgia, and I still don’t have it. No apology or discount was given even though I paid extra for it to be loaded first. When I called customer support just a, “that’s rough buddy.” I needed that package for my brothers birthday present, and it’s almost been a week since then, and it hasn’t even been sent all the way back to Georgia meaning it will probably be a while longer before it arrives.

Reply from BUDK2024-11-14

Hello! We do apologize for the inconvenience; we show the order made it back to us yesterday and the returns department is processing it now. Your order should ship out in the next 24 business hours to the updated address; we are going to have it expressed shipped to you. Once the order ships you will receive it within 2-3 business days. You will also receive a shipping conformation email that will include the tracking number once it has shipped. Again, we do apologize for the inconvenience. Please let us know if have any questions or concerns, have a wonderful day!

PinballUnited States · 3 reviews · Experienced 2024-11-08 ·

These guys are always on the Mark

These guys are always on the Mark. Everything I’ve gotten from them is exactly what it said. It was. The prices are good , The customer service is great, really the Hole experience with these guys is great. There’s a knife or sword or anything like that that I might want it’s the first place I go. Thank you guys and many blessings

Reply from BUDK2024-11-14

Thank you for your review! We are so happy to hear that everything is to your liking and we thank you for your business! We hope you have a wonderful day!

N
Nemo Me Impune LacessitUnited States · 3 reviews · Experienced 2024-11-07 ·

More hassle than what it's worth

More hassle than what it's worth. They wouldn't put my online order in until I called and answered a bunch of questions then proceeded to charge me twice in two different amounts for the same product. they have no idea when I'll get my refund.

Reply from BUDK2024-11-27

Thank you for reaching out. Orders are verified to ensure customer safety, to make sure that you're the one placing the order and that no one else is using your information without your permission. Order can be held for many reasons. Orders shipping to an address that has not been used on your account, placing multiple orders back to back, first time orders that are a high dollar amount, and a few more are things we have seen often with fraudulent orders. We do understand that this can cause frustration, but it is done to ensure that your information is not being used fraudulently. As for the authorization and payment showing separately, we are working on solving this issue. The authorization is a temporary hold on the funds and typically releases within a few days. If the authorization and payment show separately please contact us so we can manually try to remove the authorization as we are not notified by the banks that they are showing separately. We deeply apologize for any frustration and inconvenience that this transaction has caused you. Have a great day.

C
CustomerUnited States · 3 reviews · Experienced 2024-10-24 ·

Excellent products and service

I ordered 4 shirts and 2 pair of pants, for hiking, hunting and etc. These are the M48 OPS Long Sleeve Woodland Camo and the Long Sleeve ACU OCP shirts and pants. They are very well made. The pockets are well sewn as is the buttons, zippers and etc. The rip stop material is tough and in spite of snags and going into heavy brush, has held up excellently. The shipping service was fast, without any problems. I highly recommend these products. For the money, you can't do better.

Reply from BUDK2024-11-06

Thank you for your review! We're glad to hear your items are working out and holding up for you!

Tom HierUnited States · 2 reviews · Experienced 2024-10-27 ·

Extremely hit and miss on quality

Extremely hit and miss on quality. If returns weren't such a hassle then I'd send back 75% of the stuff I have received. Definitely done ordering from this place

Reply from BUDK2024-11-06

I do apologize that you have not been happy with the items that you have received. If you change your mind and want to return them please contact us at 1-800-630-2835. We would be happy to issue a label to you. Thank you and have a great day.

B
Brendan WilloughbyUnited States · 2 reviews · Experienced 2024-10-11 ·

Bad Policy

Could not complete the order because company policy required additional verification. I've been a long time customer, first purchase was in the early 2000s. I reached out to BudK concerning the policy, I received a generic email template explaining what the policy is. I feel I wasn't considered, and as such, will no longer be a patron. Budk is cheap stuff, with low quality. It made sense coming here because the customer service was great. Now, spend your hard earned money in places that like their consumers and customers. Not here!

Reply from BUDK2024-10-23

Thank you for reaching out. I was able to find a couple of accounts for you. It looks like the order from 10/10/2024 was the first order you placed with us using this billing address. The shipping address was different as well. The order was held for verification due to fraud happening more and more often. They tend to have similar patterns to you order; being the first order on the account and shipping to an address in another state. I do understand the frustration of being asked to verify an order that you placed, but it is done with the safety of our customers in mind. I do apologize for any inconvenience or frustration this situation has caused you.

c
customerUnited States · 2 reviews · Experienced 2024-10-17 ·

Order 2 items for a total of $91.14

Order 2 items for a total of $91.14. They charge my card twice and refuse to release The funds says it's my fault, not theirs, but there are 2 confirmation numbers where they charge me twice. I am seeking an attorney and going to Sue for punitive damages.update,I had made another order before I found out that they had done this and they double charged me on the second order too. When I tried to talk to them about it they acted like it is my fault. Talk about customer NO service! The last 2 orders this has happened. My bank has said you ran it twice on my last 2 orders. One for 91.14 was ran on 10/18 and 10/21. The order after that was for 226.45 and it was ran on 10/21 and again on 10/23. I have the confirmation numbers for all 4 transactions.Where that was ran by your company.

Reply from BUDK2024-10-24

Good afternoon, I see where you spoke with one of the supervisors on Monday regarding this issue. It was explained then that authorization and the payment are showing as two separate transactions because they were processed on two separate days and your bank is recognizing it as two transactions because of this. We have released our hold on the initial authorization and it is now up to your bank to release the authorization charge back into your account.

Preet SandhuUnited States · 1 review · Experienced 2024-10-19 ·

The products were good..the little…

The products were good..the little throwing spears I got were. Nice but not very durable..my son threw them at some action figures and one bent pretty easily..I hammered it back into place..other then that not bad.

Reply from BUDK2024-10-22

I hate to hear that! If you would like, you can contact us at 1-800-630-2835 and we would be happy to see about getting this issue taken care of for you. We hope to hear from you soon! Have a great day!

C
Connie SlaterUnited States · 5 reviews · Experienced 2023-10-21 ·

Overall BudK is a great company

Overall BudK is a great company. I mean their inventory is awesome and customer service is great. But this is by far the most racist company I've ever worked for. BudK discriminates against African Americans. I've been applying as a rehire to this company for a whole year now and I've been rejected each time. I literally resigned because of racial slurs and racist behavior from coworkers. My friend who is caucasian has been hired three times during this whole process. Racism is real.

Reply from BUDK2024-10-24

We are disappointed to hear that you felt you had a negative experience during the short time you were employed at our organization in January 2023. You left our employment with no notification whatsoever and we were unaware of what happened until you emailed our HR department in May 2023. This was 4 months after your departure and that was the first time we had heard from you since the last day you worked. You explained that you had a personal circumstance that made it impossible for you to contact us to explain your abrupt departure. We take employee concerns seriously and are always open to feedback, which is why we encourage former employees to reach out directly to HR with any concerns they may have. We believe the vast majority of our employees can speak to our commitment to creating a positive work environment.

B
Barry EllisUnited States · 2 reviews · Experienced 2024-10-04 ·

I had numerous fails trying to log into…

I had numerous fails trying to log into my account on your wedsite I also had an issue to process my 1 item purchased and found that you processed the purchase on my bank account twice. I called and spoke to your CS rep to be told otherwise. The purchase was 1 item and it corrected in my bank account later. Will I make another purchase thru you, it's a maybe due to this experience. The item I purchased however was very nice.

Reply from BUDK2024-10-17

Thank you for your feedback. I do understand the frustration. We are working to resolve this issue for all customers. Please let us know if we can answer any other questions for you.

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