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Events & Entertainment

Cadofrance

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100 reviews

4.1100 reviews
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About Cadofrance

Data updated
Website
cadofrance.com
Category
Events & Entertainment
Location
United States
Status
Unclaimed
Replies to negative
95% (19/20)
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About this business

Since 1998, we offer international delivery of gifts, fruit baskets, flowers and gift baskets in France. Founded nearly at the beginning of online retail, CadoFrance was created to make it easy for people overseas to send gifts to France. With our warehouse in Europe, centrally located in Belgium, we deliver gift baskets to France, keeping shipping costs low so gift budgets go to the best products, not to international shipping rates. At CadoFrance we directly handle all of your gift giving needs. Our designers create gift baskets especially for European consumers, with a style and product line appreciated by all gift recipients. We have negotiated unique contracts with leading European brands so we can offer gifts with top brands such as Veuve Clicquot, Godiva and Dom Pérignon. And most importantly, we hand make all our own gift baskets.

Is Cadofrance legit?

Cadofrance (cadofrance.com) has a 4.1 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Events & Entertainment and its reputation is good. 80% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 95% of negative reviews. Last updated 2026-09-01.

What people say

Great customer service from Cadofrance

Great customer service from Cadofrance. The initial delivery was partially damaged in transit and a full replacement with no additional charges was arranged and delivered within 48 hours. Thank you.

Reply from Cadofrance2021-06-30

Dear Rosemary, Thank you for your order with Cadofrance. It was our pleasure to assist you to ensure that everything went well with your gift. Thanks again!

Great sevice) Fast and accurate

Great sevice) Fast and accurate. I live in US, ordered fir my friend’s birthday, she was sooo excited)))Very convient, thank you!!!

Reply from Cadofrance2021-06-21

Dear Anna, We are so glad to hear that the package was well delivered and that your friend enjoyed their gift! Thank you for taking the time to share your feedback. We really appreciate it.

The website was easy to use

The website was easy to use, the gift was for a wedding we were unable to attend in France, We live in Australia, will definitely recommend and use them again. Gift arrived on time

Reply from Cadofrance2021-06-21

Dear Debbie, We are so glad to hear that the package was well delivered and that the recipients enjoyed their gift! Thank you for taking the time to share your feedback. We really appreciate it.

The delivery was not done as per the…

The delivery was not done as per the dates. It took 2 weeks to reach the person to whom it was adressed. Poor communication.

Reply from Cadofrance2021-06-08

Dear Neetusha, Thank you for your feedback. We are sorry to read this. We would like to apologize for the problems that occurred during the delivery of your package. Our customers are our priority and we want to offer a good service. We noticed that the courier tried to deliver 3 times, but the recipient wasn't available at these times. Unfortunately the drivers can't contact the recipient by phone and if there is a change of address to be done then this will cause additional delay in delivery. We again apologies for the inconvenience caused. We wish you a nice day!

Fantastic service delivery of a…

Fantastic service delivery of a beautiful bouquet that made our mother very happy! Easy to order from overseas. Definitely recommend!

Reply from Cadofrance2021-05-18

Dear Cindy, We are so glad to hear that the flowers were well delivered and that your mother enjoyed her gift! Thank you for taking the time to share your feedback. We really appreciate it.

Great service

Great service, lovely item and well packed. Delivered on time. Will be using again.

Reply from Cadofrance2021-05-05

Dear Barry, Thank you so much for this wonderful review! We look forward to helping you with your future gifts for delivery in France! Have a very nice day!

Customer service was stellar from start…

Customer service was stellar from start to finish. Even though the first delivery attempt was not successful, the recipient was called by a representative the following day to assist with the second delivery attempt. The second delivery was successful, but unfortunately, one of the products received by the recipient was flawed. After explaining the unfortunate situation, excellent efforts were made by the company to fix the error. I have used several gift delivery services due to the pandemic this past year (U.S. and Canada), and my experience with this company tops them all. What could have been a less than pleasant experience at the end was swiftly remedied and turned into a very satisfactory one overall. Email responses were always prompt and very professional. And in spite of the mishap, I look forward to using their services again due to the great quality of their products and customer service. Thank you Cadofrance ;)

Reply from Cadofrance2021-04-30

Dear Angela, Thank you very much for taking the time to write this kind review. We greatly appreciate that you allowed us the opportunity to address your concerns about the order. It was our pleasure to assist you. We hope that the gift was enjoyed, and we will certainly look forward to helping you with another order in the future. Thank you again!

Terrible

Terrible, worst experience I have ever had. Item never received and they refused a refund due to 'incorrect address' provided by the customer. which was totally not true, the address is correct and the recipient was in at the time of delivery due to it being a lockdown in Paris. Wasted 75 euros and immeasurable time and stress fighting with them. Awful awful awful. avoid.

Reply from Cadofrance2021-04-13

Hello, and thank you for your feedback. To further clarify the situation, the delivery courier was unable to locate the recipient because 1) his name was not on the doorbell and the name that is on the doorbell was unknown, and 2) the building intercom was broken. We apologize for the disappointment, and as was communicated earlier, this order has been refunded in full. Thank you again.

Excellent service

Excellent service. The website is extremely easy to use and communication excellent. I have sent 2 bouquets of flowers and they have both been delivered on time and were absolutely beautiful. Highly recommend.

Reply from Cadofrance2021-03-29

Dear Penny, Thank you very much for your kind feedback. We are very happy to hear that the bouquets were beautiful and delivered on time. We will look forward to assisting you again in the future.

Charming Gold & Godiva Chocolates

We ordered the Charming Gold & Godiva Chocolates for a Mother's Day gift - a box arrived on the day we specified, beautifully packaged - flowers surrounded by cold gel - my Mum was very impressed with the presentation and THE most gorgeous bunch of flowers - she was absolutely thrilled. We will definitely be using Cadofrance again!

Reply from Cadofrance2021-03-29

Dear Tara, We are delighted to hear that your Mum loved her Mother's Day gift! You chose a lovely gift for her - one of our favorites. Thank you for your review, and we will look forward to helping you with future orders.

I ordered from the UK for Mother’s Day…

I ordered from the UK for Mother’s Day & I was very impressed with the service, price & delivery

Reply from Cadofrance2021-03-29

Dear Louise, Thank you for your order with CadoFrance. We are so happy to hear that the Mother's Day gift was well received. Thank you for the review!

This order was not delivered on the day…

This order was not delivered on the day requested

Reply from Cadofrance2021-02-19

Dear Lovena, Many thanks for your review. I would like to inform you that our standard delivery is never guaranteed. You can request a date, but it clearly states we can only try our best to deliver that on the day requested. Unfortunately a delay or a transport issue is always a possibility. Thanks for your understanding.

I have been using CadoFrance for…

CadoFrance contacted me and offered me a voucher immediately. That's the level of service quality that I am used to seeing from them. Thank you CadoFrance. I have been using CadoFrance for years... Now and then they make a failed delivery. This was one of those, unfortunately. Roses were not the color I ordered (White) and also receiver of them told me they wilted the next day... :( I actually would like a refund or at least a credit for a future order. Thnx

Reply from Cadofrance2021-02-18

Good morning, Many thanks for informing us this. We're very sorry to read about this. You can always contact our customer care department in case of issues, they're always willing to help you further. Once again our apologies for the inconvenience caused.

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