This is quality is so many ways
This is quality is so many ways. I have had this insurance for more that fifteen years and it has remained the most reliable and affordable with so many perks. Thank you
About California Casualty Auto and Home Insurance
Data updated- Website
- calcas.com
- Category
- Money & Insurance
- Location
- United States · San Mateo
- Status
- Unclaimed
- Last 12 months
- 64 reviews
- Replies to negative
- 84% (16/19)
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Is California Casualty Auto and Home Insurance legit?
California Casualty Auto and Home Insurance (calcas.com) has a 4.2 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 81% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 84% of negative reviews; 64 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
I went to log in and print out my…
I went to log in and print out my insurance card, only to find that the digital portal denied me access and said my account was canceled. Ended up selling my car and moving on, only to find out that they continued to charge me. I tried to contact them when I realized, only to have them shut down due to technical difficulties for weeks. Finally reached them, only to find out that they cannot do anything to help. As a company that is supposed to help those who do the most for our communities, I am appalled by the lack of care and attempted shifting of blame and responsibility away from them and onto the insurance holder to figure out why it showed it was canceled.
Reply from California Casualty Auto and Home Insurance2025-10-08
We appreciate you bringing this to our attention. We're very sorry you experienced difficulty accessing your account and encountered unexpected charges. We regret any frustration caused by our technical issues and the support you received. We'll investigate these issues to improve our service.
they will get in your pocket book.
California Casualty Insurance started off good in 2011 when I started so over the years they have went up so much. I can't even say they care its about the CEO how much more vacations homes they can buy for there self .
Reply from California Casualty Auto and Home Insurance2025-09-24
We understand that increases in premium can be frustrating. Our goal has always been to provided competitive rates, however there are times when it has been necessary to adjust rates due to a variety of economic and industry factors. Unfortunately, most drivers across the US have experienced higher insurance costs - regardless of carrier. We apologize that the increases have impacted you. Thank you for taking the time to share your feedback, and for being a part of the CalCas family since 2011.
Honesty Wins
I have been very impressed with California's honesty! In businesses, this is a very rare commodity. They did not try to upsell me. They (years ago) told me that the insurance I had with another company was actually better for me at that time. This alone sold me that if I ever needed them, they would be my pick. When that other company dropped me for homeowner's insurance, CC was the first company I called. After checking other companies, I realized that CC was best for me. They accepted me and I couldn't be happier!
I have been with California Casualty…
I have been with California Casualty for around 30 years! I’ve always had great service through a variety of vehicles and family members. I’m grateful that I’ve been able to cross worrying about car and home insurance off my list! Amazing customer service and claims support!
I love CalCas
I love CalCas! I consistently have had wonderful service with knowledgeable people.
I've had California Casualty for over…
I've had California Casualty for over thirty years and been a happy customer. They even insure my antique cars through their partner, Condon & Skelly.
Always have had great service
Always have had great service, a person who we can understand and takes the time to explain everything.
Stay away from California Casualty
I wish there was an option to give zero rating. I can't believe that I have to go through such shit show with this insurance (home insurance). Every person I came across was just horrible experience. Beginning January 2025, my neighbor's water tank leaked and destroyed my property. Luckily neighbor's insurance took full responsibility and quite honestly I was really impressed how efficient and knowledge AAA adjuster was. Hope CC had such people working for them. My adjuster, her supervisor, and the subrogation lady such horrible people to deal with. I would highly recommend all CC customers to stay away from them. Matter of fact I wouldn't even recommend CC to anyone now. CC says we value our customer's, well that's a lie. I have to constantly call CC and AAA to speed up the process so my property can get fixed. I lost count on how many times I had to email and call my adjuster at CC to get status update. Was ignored for days before someone reached out to me. The carpeting in both my rooms were destroyed, including the dry wall. Carpeting was the same all through out my condo. That carpet is no longer made need less the say the color was not there either. CC confirmed this as well. Funny thing is CC saying they only going to pay for damage done in my bedrooms. I told them this doesn't make any sense, I can't have two different style of carpeting in my condo based on their logic. I was told it's their policy. AAA adjuster was surprised to hear that. It actually sounded hilarious CC has dumb policy like this. AAA adjuster had to call CC to let them know again that all charges are AAA's responsibility. AAA even told CC that the client will need to change the entire carpeting now since it was continuous carpeting through out the condo. AAA had to send me a separate check to cover the remainder cost coz CC was not doing their job right and basically wasn't willing to help. It's not like CC was paying this from their pocket. It's almost June now and am still trying to get my deductible refunded. AAA has said they paying off my deductible but as usual CC has issues and is just dragging this out. I can't believe I had to go through this shit show with CC. I'm the victim here. The other insurance acknowledged that has been very understandable. They took full financial responsibility, I'm just shocked that my insurance will give me such hard times.
Reply from California Casualty Auto and Home Insurance2025-06-04
We appreciate you sharing your experience with us. We're very sorry to hear about the difficulties you've faced with your home insurance claim, especially regarding the water damage and carpeting issues. We'll review your feedback regarding the handling of your claim and the communication challenges you experienced to see where improvements can be made. Thank you for bringing this to our attention.
My home and car was insured with this…
My home and car was insured with this company for 9 years! I missed 1(!) payment in nine years and without as much as a courtesy phone call they cancelled my insurance! Worse, when I tried signing back up they declined me because my roof was more than 20 years old! They claimed: fire hazard. Mind you, I live in a no fire hazard zone according to the official CAL Fire map!
Reply from California Casualty Auto and Home Insurance2025-05-28
We appreciate you sharing your experience. We understand your frustration regarding the cancellation and subsequent denial due to your roof's age, especially after being a long-term customer. We'll review your case to see how we can improve our communication and policy evaluations.
TRASH COMPANY
TRASH COMPANY. Horrible customer service. After a claim is made your claim agent will not answer your phone calls at all. Tried calling several times through out the day and the operator could not do anything for me either because she says the agent will help me. But he won’t pick up his phone and do his job. TRASH COMPANY.
Reply from California Casualty Auto and Home Insurance2025-05-09
Hi Joe, We're very sorry to hear about the lack of communication from your adjuster. If you would, please email your full name and claim number to [email protected] and we'll escalate this matter to the claims management team to help ensure you are getting the service you deserve. Again, we apologize for the poor experience. Sincerely, CalCas
My home was destroyed in the Eaton Fire…
My home was destroyed in the Eaton Fire and you guys were quick with payments. I have been with CA Casualty since I was in the Marine Corps and am now active duty LAFD. I have been with you for over 25 years. You need to make a commercial out of my story.
All my concerns were quickly addressed…
All my concerns were quickly addressed - removing one car from my account, changing my home address, and one other thing I can't remember. The person who helped me was so easy to work with and talk to! The whole experience made me feel really good.
They really don’t deserve a star
They really don’t deserve a star. I’ve been with them for eight years and now is very disappointed in 2025 I’m having to find out that my home insurance has been increased it to $800 now due to because we have fires up in California. This insurance decides to go ahead and increase my policy for myHome. I will be looking for another insurance company has not or not willing to compromise with me to get a good deal for insurance on my home very disappointing and sad for me that I have to discontinue my policy with them.
Five stars for doing .....everything wrong!
Five stars for never doing anything the last 30 years except increasing the rates and giving Less customer service to its customers. People giving them five stars have only been with them for a few years and don't know what it used to be like good luck in the future with them you're going to need it! Please fire all your remote workers and hire a call center from India or the Philippines, that might help your customer service ratings and lower the bills for customers!
Professional, Knowledgeable, Patient, and Communicative
I called California Casualty twice today related to renewing our insurance policy. On the first call, Rafael addressed all my questions with patience, respect, positivity, and kindness. Knowledge, experience, resourcefulness, empathy, and non-judgement is what I felt from him throughout our interaction and his service. Based on information Rafael had provided on one of my questions, my wife and I decided to make an additional adjustment to our renewal. When I called the second time today, a woman, whose name I think was Kash (spelling?), graciously listened to my request, made the adjustments that we asked for, and reported how much money we would be saving via the adjustment. Kash answered all my questions in a very soft spoken, kind, and positive manner. She repeatedly asked if there was anything else she could do to help us today, and it really felt like both she and Rafael meant it when they asked. It cannot be easy handling service calls on a day-to-day basis, and I appreciate the professional, patient, knowledgeable, and communicative manner in which both Rafael and Kash provided their services this morning.
Second review
This is my second review of CalCas and my first one wasn’t a positive experience. This review is a positive review because we should always report the good and the bad of how we are treated as customers. My car was damaged less than a month ago and my insurance totaled it. I am glad to say that from the initial call to CalCas and thru out the whole process they were very helpful. I spoke to various employees so I just want to say thank you to Derrick, Barbara, Damien my agent and La Donna the Total Loss adjuster. CalCas is a great insurance company and I am glad I didn’t go elsewhere as I indicated on my first review. We all should shop around and post the good and bad reviews to help other customers, thank you CalCas.
Awful with Stupid Requests
Awful with Stupid Requests! It's not that I never enjoyed their service, but they had a ridiculous request to have me ask my landlord for his insurance and drivers license information to submit to them. I didn't even know the landlord beyond his name, but I knew he lived in a different state. I'm supposed to go on this wild goose chase to track him down and demand his DL and insurance info? Yeah, that'd go over well if he refused. Then, they mailed me a letter saying my insurance was on the brink of cancellation. Why? They didn't say. When I called, it was due to the aforementioned issue. So stupid! Lack of communication. What a joke CC is!
Reply from California Casualty Auto and Home Insurance2024-12-18
We understand your frustration with the request for your landlord's information. It sounds like you were caught in a difficult situation. We appreciate you bringing this to our attention and will use your feedback to improve our communication and processes. If possible, could you please email your full name and policy number to [email protected] so that we can have a member of the management team look into this issue and get back to you?
Fast & Easy
Easy, and quick response. Excellent service
I needed my payment schedule and got it…
I needed my payment schedule and got it pretty fast.