My Last Purchase (December, 2024) Was Not What It Was In My Earlier Purchase
My last purchase was December 2024. It was not in August 2024. This last purchase was the reason why I wouldn't make another purchase.
About CALECIM® Professional
Data updated- Website
- calecimprofessional.com
- Category
- Beauty & Well-being
- Location
- Singapore
- Status
- Unclaimed
- Last 12 months
- 283 reviews
- Replies to negative
- 86% (106/123)
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About this business
CALECIM®️ is a scientist-formulated range of skin and hair care products that is powered by its patented and proprietary active ingredient, PTT-6®️. PTT-6®️ is a complex mix of growth factors and exosomes derived from ethically sourced stem cells. It triggers profound changes on skin and hair through cell-to-cell messaging. The result is optimized skin and scalp health.
Written by the business, not verified by us.Is CALECIM® Professional legit?
CALECIM® Professional (calecimprofessional.com) has a 3.6 out of 5 rating on OK.one, based on 446 user reviews collected here. It is listed under Beauty & Well-being and its reputation is mixed. 21% of reviews are 1 star, a relatively high share; The business has replied to 86% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-10-24.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of these items, noting fast absorption, elegant packaging, and genuinely noticeable improvements in overall skin texture. People love how these advanced formulas help smooth fine lines and leave the face feeling completely refreshed, silky, and radiant. Consumers also appreciate the user experience, highlighting how easy the products are to apply for daily skincare routines. Some reviewers were not happy with the high prices, mentioning that the small amounts provided make ongoing regular use very costly. Additionally, a small portion of people felt dissatisfied with customer support responsiveness and experienced frustrating logistics or shipping issues during delivery.
Auto-generated from all reviews of this business. For reference only.What people say
BEWARE of this company!
I'm trying to cancel my subscription. Their website won't allow to cancel, advising you need to email them. I emailed 3 times, but all 3 bounced back, giving the message: "Sorry, we were unable to deliver your message to the following address. customerservice calecim.com: Unable to deliver message after multiple retries, giving up." I tried the website chat as well, but also does NOT work. What kind of service is that? They won't allow you to cancel the subscription! BEWARE of this company!
Reply from CALECIM® Professional2026-02-06
Hi Elvira, Thank you for bringing this to our attention, and we’re sorry for the frustration you experienced while trying to get in touch. We have now cancelled your subscription as requested. We also want to acknowledge the difficulty you faced when attempting to contact us. Our email domain team has identified an issue affecting email reception from certain providers, including Hotmail and AOL, which is currently being resolved. We appreciate your patience while this is being addressed. We understand how frustrating this situation must have been and are grateful that you flagged it to us. If you need any further assistance, please don’t hesitate to reach out — our team will be happy to help. Kind regards, The CALECIM® Team
Good company and service.
Very Expensive Product ... and to be Treated Poorly
I had brought several of Professional Serum. Two (in a year) came out - in color and smell - as off/not like the others. I had been in a hospital for a while at this time, so doing this when I came out was a struggle. I keep writing to the company about what happened. The customer service kept telling me the rancid color/smell was normal ... but I knew it was not. In the end, it was too much. I gave up ... Calecim is expensive so to be treated in this way. Sad.
Reply from CALECIM® Professional2026-01-29
Dear Joie, Thank you for sharing your feedback. After reviewing the images you provided of the Professional Serum, our laboratory and quality assurance team confirmed that the colour and scent shown are within the normal specification range for this product. As the formulation contains naturally derived bioactive ingredients, some variation between batches can occur and does not indicate that the product is compromised. Our records show that your most recent order was placed in August 2024, and we are unable to locate any more recent orders or product records associated with your account. The assessment shared by our customer service team was based on guidance from our quality and laboratory teams. We appreciate you raising your concerns and have noted your feedback internally. Should you wish to discuss this further or believe there are additional details we may be missing, our customer care team remains available to assist. Kind regards, CALECIM® Team
Effective products, GENUINE customer service.
I am 70 years old and have been using Calcium products for over two years. That in itself, should give you my opinion of their products. Recently, after a devastating skin cancer diagnosis, that has left my face disfigured, I reached out to their customer service team. Their personalized response, (not AI generated) provided unexpected comfort in a sometimes harsh world we find ourselves in today. Calciums personal, actually listened.
SUPER FAST RESPONSE
SUPER FAST RESPONSE, CLIENT APPRECIATION, PROVIDING SOLUTIONS CUSTOMER SATISFACTION ORIENTED. AAA!!!!!!!!!!
Just Marketing
Costly, Ineffective product. Do not go on the research.
Reply from CALECIM® Professional2026-01-30
Hi there, Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations. CALECIM® products are developed based on extensive laboratory research and clinical evaluation, and are widely used by medical professionals and consumers globally. That said, we understand that skincare results can vary from person to person depending on individual skin needs, usage consistency, and expectations. We always encourage customers to reach out directly to our customer care team if they have concerns or would like guidance on product suitability or usage, so we can assist appropriately. We appreciate your feedback and will continue to take all customer comments into consideration as we move forward. Kind regards, CALECIM® Team
Love the products
Love the products. Always get them in a timely maner.
Calecim Professional offers amazing…
Calecim Professional offers amazing products! I love the eye cream and how it softens my wrinkles.
Excellent.
when i have questions
when i have questions. Nobody answers
Reply from CALECIM® Professional2026-01-21
Hi Hasmukh, Thank you for sharing your feedback. We’ve reviewed our records and can see that your last order and enquiry were from over a year ago, and our team did respond to all emails received at that time. We’re sorry to hear that you felt your questions went unanswered, as this is certainly not the experience we aim to provide. If you have any recent orders or enquiries that may not have been addressed, please don’t hesitate to reach out to us again and our team will be happy to assist and help resolve any concerns. Kind regards, The CALECIM® Team
It’s given me my hair back
It’s given me my hair back, simple.
Truly a wonderful line of products that actually Work!
I have been using some of the products from Calecim for almost two years and I can’t be any happier. Not only the hair treatment works ( if applied consistently and with patience ) but also the skincare line is just as miraculous. From the wonderful eye cream to the powerful Multi Action Cream. And of course at the very top of my list is the fantastic Professional Serum! This is a very respectable company with incredible products that truly deliver. Thank you Calecim for all you do.
The product is great
The product is great, felt big difference in my hair Feels healthy and fuller
Promotional Items Not Recieved
Update: Calecim honored both promotions and sent me two full-size serums. Thank you!!! I’m looking forward to continuing a relationship with this great product! Original : I subscribed to the serum and two other items. The promotions I received included an additional two full-size serums. Due to my job, I’m not able to use the products every day so I was going to reschedule my auto ship. When I went to reschedule, it said that the two full size, calcium serums wood be removed completely so instead I clicked on Skip to see if you gave me the same message and it did not, therefore I chose to skip. But as soon as I confirmed the skip, then my two free calcium serum gifts were removed. I decided I’d rather receive the product before needed so that I could continue to get my two free items so therefore I clicked on unSkip. But my two free items are not returning. Customer service and I have messaged back and forth several times now and they refuse to honor their promotion. They finally offered me 500 points which is NOT EVEN CLOSE to the $200 value of the two serums I would have received! I feel trust has been broken and I’m really sad and upset.
Made me look ten years younger without surgery
Made me look ten years younger without surgery and Im very happy with this company and have subcribed for repeat serums saving me money
Using the eye cream
Using the eye cream. Works wonderfully, Im on my second bottle and I see an improvement in my hooded eyelids.
Outstanding customer service and excellent products
I had a very positive experience with Calecim from start to finish. The products themselves are of excellent quality (this is not the first time that I buy from them), but what truly stood out was the level of customer support. I encountered a delivery issue that was not Calecim’s fault, yet Theresa handled everything with professionalism, kindness, and remarkable efficiency. The problem was resolved promptly and smoothly, with great care taken. It’s rare to find such genuinely attentive and proactive customer service. This experience really reflects how much Calecim values its customers, and thanks to the way this was handled, I will definitely be buying from them again. Highly recommended.
My hair stop falling and I can see…
My hair stop falling and I can see regrowth with in 6 weeks
Great product
Great product. It works!
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