At CarGurus, we’re building the world’s most trusted and transparent automotive marketplace. We make it easy to find great deals from top-rated dealers and provide the guidance consumers need to make a more informed purchase. We also help dealers quickly and easily market their vehicles and connect with ready-to-buy shoppers.
Written by the business, not verified by us.
Is CarGurus legit?
CarGurus (cargurus.co.uk) has a 3.9 out of 5 rating on OK.one, based on 174 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. 20% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Product, User experience, Price. Last updated 2026-08-12.
What reviewers say
AI generated
Reviewers had a great experience with this company. Consumers love the website's intuitive navigation, extensive choices, and helpful filters that make searching for affordable used vehicles a completely smooth and satisfying process. People frequently appreciate the detailed market price guides, comprehensive vehicle specifications, and timely email updates that help them discover great deals conveniently from home.
However, some people mentioned minor difficulties when managing automated email reminders or trying to adjust specific search preferences on the platform. A few other reviewers also noted encountering unexpected problems regarding vehicle mechanical conditions, previous owners, or inaccurate descriptions after completing their purchase.
Auto-generated from all reviews of this business. For reference only.
Car delivered late ,has a puncture,no adapter to remove wheels,service light is on garage told me to take it to tyre repair place they can snap the wheel studs off,got a quote to replace locking studs for £100 garage thought that’s too expensive waiting for them to get back to me 👎
Offered finance on a car that they wouldnt finance, just to get me interested enough to ask for the finance..... caused my credit score to sink 150 points in a month without even being able to offer me a car.
The preparing process for pree sailing was the worst I have ever seen in 40 YEARS of buying a used car , I would never go back to that garage again.
R Bain.
I found a car through you guys. Seemed a good deal. Paid for delivery. The car was not what was expected. I was told it had A/C, to be told the gas needed adding. There was a sound when driving the car. So said the car wasn't what was described. All i can say was Sultan didn't give my delivery charge back. He tried to say he will do a BACs payment when he got back for my deposit. Absolutely con of a company. I lost near 200 quid as apparently the car was as described, no description of no gas in A/C. No description the car makes a noise as though the exhaust is going to come off. With his explanation it is on warranty. Most people are aware exhaust are not covered on warranty. Absolute waste of time and lost my money. Would not recommend. I am a single person and was lucky i had a friend to check the car over.
Always give the lowest possible offer and then £49 for the privilege.I have sold two cars with them and on both occasions they dropped another £500 off valuation even both cars were in excellent and mechanically sound condition. This time I changed my mind as there are much better offers for the same vehicle with others without too much hassle
I was able to search for low mileage used cars within an easy distance of my home. There were choices that I could enquire about. All in all I was happy with my experience using car gurus
I been looking for a mazda6 estate gt sport nav+ with low mileage this is the only site I found one which was affordable and it's being delivered Thursday
dealership ER motors (north London) was messing me about not sending my invoice for the car I brought not registering I was the new keeper so I contacted car gurus who replied they cannot help me and I need to contact the dealership or citizens advice, will never buy a car through this website again.
M
Martina O’ConnorUnited Kingdom · 3 reviews · Experienced 2026-07-01 ·