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carlinkitcarplay.com

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260 reviews

4.4260 reviews
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About carlinkitcarplay.com

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Website
carlinkitcarplay.com
Category
Vehicles & Transportation
Location
China
Status
Unclaimed
Last 12 months
107 reviews
Replies to negative
85% (23/27)
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About this business

This is Carlinkit CarPlay Team here. We offer the most professional support services regarding Carlinkit brand of products. Our after-sales team has been providing the best experience of using our product, welcome to buy it on https://carlinkitcarplay.com website and enjoy the best customer service.

Written by the business, not verified by us.

Is carlinkitcarplay.com legit?

carlinkitcarplay.com (carlinkitcarplay.com) has a 4.4 out of 5 rating on OK.one, based on 260 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is good. 87% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 85% of negative reviews; Reviews mostly discuss Product, User experience. Last updated 2026-10-24.

What reviewers say

AI generated

Reviewers overwhelmingly had a great experience with this company. Customers frequently state that the customer service is exceptional, noting that staff members are extremely polite, professional, and quick to respond to any inquiries. Many purchasers appreciate the detailed instructions and firmware updates provided, which make resolving technical setup challenges smooth and straightforward. However, some reviewers were not happy with device performance, mentioning frustrating delays, slow boot times, and unexpected system crashes. A few other people also felt that hardware reliability was lacking, reporting that products stopped working after a few months and support became unhelpful.

Auto-generated from all reviews of this business. For reference only.

What people say

Coco was a great help in resolving my…

Coco was a great help in resolving my issue

Reply from carlinkitcarplay.com2025-08-21

Thank you so much for your kind words about Coco! We’re thrilled to hear that she was able to assist you effectively and resolve your issue—this means a lot to our team. We take pride in providing helpful, reliable service, and it’s wonderful to know that Coco’s efforts made a difference for you. Your feedback encourages us to keep striving for excellence, and we’ll be sure to share your appreciation with her directly. If you ever need assistance again in the future, please don’t hesitate to reach out. Thank you for choosing us!

Great product

Great product, very good customer service by Coco as well

Reply from carlinkitcarplay.com2025-08-09

Thank you so much for your wonderful feedback! We're thrilled to hear that you love our product and that Coco provided you with excellent customer service. Your satisfaction is our top priority, and we truly appreciate your support. If you need any help in the future, feel free to reach out—we're always here for you!

Product is great and estella helped me…

Product is great and estella helped me fix minor errors

Reply from carlinkitcarplay.com2025-08-22

Thank you so much for taking the time to share your positive feedback—we’re thrilled to hear you love the product! It means a lot to us that it’s meeting your expectations. We’re also delighted to know that Estella was able to assist you with the minor errors. Our team takes pride in providing helpful support, and we’ll be sure to pass along your kind words to her—she’ll be thrilled to hear she made a difference for you! If you ever need further help, have questions, or want to share more about your experience, please don’t hesitate to reach out. We truly appreciate your support and hope you continue to enjoy using the product.

Excellent after sales customer service!

Excellent after sales customer service. I had the pleasure of talking to Estella and she was able to help me resolve some technical issues I was facing when using my Carlinkit. She was also kind enough to provide other firmware versions that I can use to load onto my carlinkit device for testing. At one point, my carlinkit 4.0 device was experiencing connection failure rates of 80% each time trying to connect and it turns out the firmware that I updated to was not suitable for my car so I rolled back to an older version with her help and resolved another issue to almost completely get rid of the failed to connect issues!

Reply from carlinkitcarplay.com2025-08-22

Thank you from the entire team for your wonderful feedback and for taking the time to share your experience—we’re absolutely thrilled to hear that our after-sales service met your expectations! It warms our hearts to know that Estella was able to assist you through the technical challenges with your Carlinkit 4.0. We understand how frustrating connection issues can be, and we’re so glad that working together to roll back to a more suitable firmware version resolved the problem for you. Your satisfaction is our top priority, and stories like yours fuel our commitment to improving both our products and support. If you ever run into more questions, need further assistance, or just want to share how your Carlinkit is working down the road, please don’t hesitate to reach out. Thank you again for your trust in Carlinkit and for being such a valued customer. We hope your device continues to serve you smoothly for many miles ahead!

Carlinkit Support Service is Good

This is only a review of my interaction with Coco. After a prior dialog with another support rep, she was the most professional and answered my questions and delivered the required updates. I would interact with her again. I was disappointed to finally find out I could not get GlocalMe service on my Tbox Ambient. I'm now restricted to a physical SIM that only accesses one carrier, rather than multiple carriers with the CloudSim service. Very disappointed.

Reply from carlinkitcarplay.com2025-07-29

Thank you for sharing your feedback with us. We're glad to hear that Coco was able to assist you in a professional and helpful manner, and we truly appreciate your kind words about her dedication and service. We’re sorry to hear that the situation with the GlocalMe service did not meet your expectations, and we understand how important flexibility is when it comes to connectivity options. Your feedback is valuable, and we will continue striving to improve our offerings and services to better meet the needs of our customers. Thank you again for your support and for taking the time to share your experience.

Excellent Customer Support

I bought a Carlinkit CPC200-U2W Plus for my Volvo and had been frustrated by connection issues, culminating in being 'locked out' from connecting to the device at all. I contacted the Support Team at Carlinkit and Coco took up my case. After sending all the relevant information through, Coco very quickly came back with the relevant firmware update file and good instructions on how to undertake the fix . After updating the firmware, I now have a fully functional unit, that now connects to my Volvo. Thank you Coco!

Reply from carlinkitcarplay.com2025-07-29

You're very welcome! We're thrilled to hear that Coco was able to assist you effectively and that your Carlinkit CPC200-U2W Plus is now working perfectly with your Volvo. Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your positive experience. If you need any further assistance, feel free to reach out. Thank you again for choosing Carlinkit!

Carlinkit has great support

I needed to use their support and was impressed with how good it was. I spoke with Coco and they were very helpful and kind. The software has good system support too with frequent updates.

Reply from carlinkitcarplay.com2025-07-08

Thank you for your kind words! We're really glad to hear that our support team could assist you effectively and that you appreciate the frequent updates and system support of our software. Your satisfaction means a lot to us!

Was perfect very helpful and got the…

Was perfect very helpful and got the job done

Reply from carlinkitcarplay.com2025-08-20

Thank you so much for your kind feedback! We’re thrilled to hear that our assistance was helpful and that we could get the job done for you. Your satisfaction means a lot to us, and we’re always here if you need further support in the future. Wishing you a great day ahead!

Great job and great communication

It was the first time that and i can say that it is the best way to solve the problems, i feel so good with the guidance and support from you. Thanks so much

Reply from carlinkitcarplay.com2025-07-04

Thank you for your kind words! We're always here to assist. If you have any further issues, feel free to let us know.

Had some issues, but all resolved

When I first received my T-Box Ambient I was disappointed that my 2020 Chrysler Pacifica did not connect (even though wired Android Auto works fine). Estella worked with me tirelessly, offering possible solutions. I took several back & forth emails, but we finally got it working . Thank you Estella!

Reply from carlinkitcarplay.com2025-07-26

Thank you so much for your kind words and for taking the time to share your experience,! We're thrilled that we could get your T-Box Ambient working with your 2020 Chrysler Pacifica, and we really appreciate your patience throughout the process. It's always our goal to make sure our customers are satisfied, so this means a lot to us. If you need any further help down the line, feel free to reach out—we're here for you!

The installation was smooth

The installation was smooth. When a firmware upgrade was required, Coco guided me through it.

Reply from carlinkitcarplay.com2025-07-02

We are very happy to hear that the installation went smoothly and that Coco was able to assist you with the firmware upgrade. Thank you for your positive feedback! If you need any further assistance, feel free to reach out. 😊

I am really happy with the product …

I am really happy with the product but i am more happy with the after sale support he acctually solved my problem and is great with the communication.

Reply from carlinkitcarplay.com2025-06-30

Thank you for your wonderful feedback! We're thrilled that you're satisfied with both the product and our after-sales support. It's our priority to ensure every customer receives effective solutions and clear communication. Your satisfaction motivates us to keep up the good work!

Great costumer service

I had a recent issue involving a third-party logistics operator, and I am thoroughly impressed with the support I received from Coco and the customer service team. They were highly responsive, professional, and attentive to my concerns. Throughout the process, they kept me informed and made me feel assured that my problem was being handled with care. Their commitment to customer satisfaction truly stood out, and I highly appreciate their dedication and support. I would definitely recommend their services!

Reply from carlinkitcarplay.com2025-06-24

Thank you so much for your kind and thoughtful feedback! We're truly grateful for the trust you've placed in Coco and our customer service team. Your satisfaction means the world to us, and we're always committed to providing the best support possible. If you ever need assistance in the future, don’t hesitate to reach out—we’re always here for you. Have a wonderful day! 😊

Thank you!

I truly appreciate Rita’s prompt and effective response. Thanks to her support, I was able to resolve the issue with the product not functioning properly.

Reply from carlinkitcarplay.com2025-07-09

Thank you so much for your kind words! We're really glad to hear that Rita could assist you effectively and that the issue was resolved. Your satisfaction means a lot to us, and we look forward to continuing to provide excellent support in the future. If you need any further assistance, feel free to reach out! 😊

Carlinkit for Tesla S 2013

OK so the carlin kit arrived non functioning for my 2013 model s tesla. I had seen it demonstrated and read reviews, so I patiently followed the instructions. Then I impatiently read forums and made no progress. I emailed customer support and within 8 hrs they responded with super clear, concise simple to understand instructions with Pictures --Yes amazing fast clear instructions!!!!!! then I tested it out on my mac pro at work (cuz I couldn't wait to test it) and then when I left work it seamlessly worked in the car!!!!! So smooth!! Little bit of disconnections when my cell signal dropped but fast reconnect!! Then snappy reconnect when I got back to desk on MacPro then reconnect fast in the car ---back n forth connect seamlessly-Estella made the entire process a BREEZE! Holy cow she answers my questions fast within hours of submission -LOVE HER! All customer services need to be like her!!!!

Reply from carlinkitcarplay.com2025-06-17

Thank you so much for taking the time to share your experience with our Carlinkit! We’re thrilled to hear that despite the initial challenge, our team—especially Estella—was able to assist you promptly and effectively. Your feedback means a lot to us! If you ever encounter new questions or have ideas for improvement, don’t hesitate to reach out—we’re always here to help.Thanks again for choosing Carlinkit and for being such a thoughtful reviewer.

I had issues with Hotspot failing to…

I had issues with Hotspot failing to configure IP, Rita was very helpful in resolving this issue quick/efficiently! A+

Reply from carlinkitcarplay.com2025-07-09

Thank you so much for your feedback! We're thrilled to know that Rita was able to help you resolve the Hotspot IP configuration issue quickly and efficiently. It's always our goal to provide top-notch support, and your satisfaction truly motivates us to keep doing our best. If you ever need assistance in the future, don't hesitate to reach out. Have a great day! 😊

Estella listened to my story many…

Estella listened to my story many times and gave me very kind support! Thanks to your precise support, all the problems were finally resolved! I’m very grateful for your dedicated support. This was a very satisfying support. Thank you very much.

Reply from carlinkitcarplay.com2025-06-17

Thank you so much for your heartfelt feedback! We’re incredibly touched to hear that Estella’s support made such a positive difference in resolving your issues. It’s always our goal to turn challenges into seamless solutions, so we’re thrilled everything is sorted now. Your satisfaction is the best reward for our team, and we’re grateful you took the time to share this with us.If there’s ever anything else we can help with with in the future, please don’t hesitate to reach out.

Coco was very helpful when I ran into…

Coco was very helpful when I ran into an issue with my device.

Reply from carlinkitcarplay.com2025-06-20

Thank you for your kind words! We're glad to hear that Coco was able to assist you with your device issue. If you have any more problems or need further assistance, don't hesitate to reach out. We're here to help! 😊

The representative went above and…

The representative went above and beyond and helped me with my issue with my device by providing detailed instructions on how to perform the update now my device is working properly and I'm very satisfied with the support I received. Thank You!

Reply from carlinkitcarplay.com2025-06-18

We're extremely glad to hear that our representative was able to assist you effectively! Providing detailed support is always our priority, and we're thrilled the update instructions resolved the issue. It's great to know your device is now working properly. Thank you for sharing your satisfaction—we appreciate your feedback! If you need any further help, feel free to reach out. Have a wonderful day!

I had a very good experience with the…

I had a very good experience with the support team of Carlinkit, they really gave prompt updates time to time throughout the delivery experience, and the product is also working great with my Nissan Kicks, i will keep this comment up to date after 2 months of use

Reply from carlinkitcarplay.com2025-06-18

Thank you for your kind words! We're thrilled the support team and Carlinkit product met your expectations. Looking forward to your update in 2 months!

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