This is Carlinkit CarPlay Team here. We offer the most professional support services regarding Carlinkit brand of products. Our after-sales team has been providing the best experience of using our product, welcome to buy it on https://carlinkitcarplay.com website and enjoy the best customer service.
Written by the business, not verified by us.carlinkitcarplay.com (carlinkitcarplay.com) has a 4.4 out of 5 rating on OK.one, based on 260 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is good. 87% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 85% of negative reviews; Reviews mostly discuss Product, User experience. Last updated 2026-10-24.
Reviewers overwhelmingly had a great experience with this company. Customers frequently state that the customer service is exceptional, noting that staff members are extremely polite, professional, and quick to respond to any inquiries. Many purchasers appreciate the detailed instructions and firmware updates provided, which make resolving technical setup challenges smooth and straightforward. However, some reviewers were not happy with device performance, mentioning frustrating delays, slow boot times, and unexpected system crashes. A few other people also felt that hardware reliability was lacking, reporting that products stopped working after a few months and support became unhelpful.
Auto-generated from all reviews of this business. For reference only.After seeing the great reviews and the unbelievable small size of the Mini Ultra wireless Carplay adapter I ordered it. Shipping was quick through china, unfortunately it arrived slightly damaged. The customer service rep Nikki was so fast and helpful getting my problem resolved. Thank you!
Thank you for your review! We're sorry the adapter arrived damaged. Nikki is glad to help. We'll send a replacement right away. Enjoy your Mini Ultra!
At first I was having a hard time getting the TBox to work on my car so I kept on emailing support a coco the person who helped me out do an amazing job walking through how to get my TBox to work and answered all my questions without delay
Thank you so much for your feedback! We're really glad to hear that we were able to assist you effectively with getting your TBox set up. We'll be sure to pass along your kind words to her—she'll be thrilled to know she made a difference. If you ever need help again in the future, don't hesitate to reach out. We're here for you! 😊
My tb200 wont work anymore, but the support could help me with a complete reinstall of the OS. Thanks to Rita from the support.
The whole team is very happy to see your positive feedback, and we are glad that we were able to help you solve your adapter connection problem in a timely and effective manner. Rita has always been a very good and responsible partner in our team, but this is also due to the fact that we all work together to try to serve every customer. We will continue to improve the quality of our service and look forward to continuing to help you, thank you again for your support!
Great device! I really like it! Thanks Nikki for his help and support!
Thanks for the kind words! So glad you love the device. Nikki will be thrilled to hear this! 😊
Ordered wrong product and cancelled the order. Estella made sure payment was redunded and order cancelled successfully and very quik
Thank you so much for taking the time to share your positive feedback! We're thrilled to hear that you're satisfied with our service. Your satisfaction is our top priority, and it means a lot to our team to know we've met your expectations. If there's anything else we can assist you with in the future, please don't hesitate to reach out.
Bought the air 5.0 thought I'd set it up wrong, coco helped me sort it out and it all works perfectly, Great bit of kit👍
Thank you for taking the time to share your experience! We're so glad to hear that we were able to assist you in setting up the Air 5.0 and that everything is working perfectly now. It's fantastic to know you're happy with the product—your satisfaction means a lot to us!
I had a problem with my Carlink T2C in that it would not connect to my new Tesla Juniper - Nikki, from customer support was quickly on the case. An out of date firmware was replaced and all worked fine. Thank you Nikki
Thanks for sharing! We're glad Nikki could help update the firmware and get your Carlink T2C working with your Tesla Juniper. Happy driving! 😊
Great support by Coco, as always, fast solution to my question. The only thing that can be improved by carlinkitcarplay is to have an extended manual about things that can be changed.
Thank you so much for your kind words and feedback! We're thrilled to hear that we provided great support and quickly resolved your question – we'll be sure to pass on your praise to her! We also appreciate your valuable suggestion about enhancing the manual. We understand that clearer guidance on adjustable settings would be helpful, and we've noted this down as a priority for our team to improve. Our goal is always to make our products as user-friendly as possible, and feedback like yours helps us get there. Thank you again for choosing us – we hope you continue to enjoy a seamless experience with our products!
I Purchased Carlinkit T-Box Lite S. Having some issues if firmware then i contacted the Support Team. Specially Thanks to Ms.RITA for the great support. Now the problem is fixed and my Carlinkit device is ready to go.
The whole team is very happy to see your positive feedback, and we are glad that we were able to help you solve your adapter connection problem in a timely and effective manner. Rita has always been a very good and responsible partner in our team, but this is also due to the fact that we all work together to try to serve every customer. We will continue to improve the quality of our service and look forward to continuing to help you, thank you again for your support!
I purchased a wireless CarPlay adapter over 3 years ago, and being past warranty I was worried it wouldn’t be supported when I couldn’t get it to connect to my phone. I contacted the support team to get the latest firmware update and was greeted by Rita. Their response was timely, helpful, and I was able to get my wireless CarPlay adapter working again!
The whole team is very happy to see your positive feedback, and we are glad that we were able to help you solve your adapter connection problem in a timely and effective manner. Rita has always been a very good and responsible partner in our team, but this is also due to the fact that we all work together to try to serve every customer. We will continue to improve the quality of our service and look forward to continuing to help you, thank you again for your support!
It was extremely clear and the answer was brief and concise, thanks Coco.
You're very welcome! W额are so glad the answer was helpful and met your expectations. If you have any other questions or need further assistance in the future, don't hesitate to reach out. Have a great day!
I had to replace my car system for $500 because of faulty cables, but instead I received my Carlinkit, which arrived super fast. Just plug it in, connect Bluetooth, and boom! ✨ Instant magic. It even reconnected perfectly when I got back in my car. My driving experience is so much better now! Huge thanks to Coco on WhatsApp for all the help—she was amazing! 🤩 (Driving a 2019 Nissan Qashqai). No more cables, easy peasy, and way cheaper than a full system replacement. Highly recommend! 👍
Thank you so much for taking the time to share your wonderful experience! We're thrilled to hear that our products have enhanced your driving experience and saved you from a costly car system replacement. It's great to know that the quick setup and seamless reconnection have made your life easier. I'm also delighted that I could assist you effectively. Your recommendation means the world to us, and we're always here if you need any further support. Safe travels!
Excellent products, excellent customer service. Nikki was responding to my queries promptly and provided solutions. Thanks.
Thank you for your high recognition of our products and services! We are delighted that Nikki was able to promptly address your inquiries and provide solutions. We always strive to deliver high-quality products and attentive service, and your satisfaction is our greatest motivation. Looking forward to continuing to bring you an excellent experience in the future. Have a wonderful day!
Thanks for excellent and quick support Estella! My problem is solved by your help
Thank you so much for your kind words! We're thrilled to hear that you're satisfied with our service. Your positive feedback means the world to us and encourages us to keep doing our best. If there’s anything else we can assist you with, don’t hesitate to reach out. Looking forward to serving you again soon!
When i need help to update my Carlinkit 4, the technic Rita give all directions to do it! I'm very happy with the support team, and i highly recommend their product!
I got excellent service from Coco in support about cancelling my orsrr
Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that we provided excellent service regarding the cancellation of your order. Ensuring our customers have a smooth and hassle - free experience is our top priority, and we're delighted that we met your expectations in this case.
I have a 2020 Lexus LS 500 that has Apple CarPlay but no Android Auto. I contacted CarLinkIt customer service and they were able to advise me to get the 4.0 dongle which piggybacks off of Apple CarPlay to set up Android Auto.
Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that our CarLinkIt customer service team was able to assist you in finding the perfect solution for your 2020 Lexus LS 500. It's great to know that the 4.0 dongle is working well and enabling you to enjoy Android Auto through Apple CarPlay.We're always here to help with any questions or issues you may have in the future. If you have any friends or family who could benefit from our products, we'd greatly appreciate your recommendation.
High quality and great support provided by Coco
hank you so much for your kind words and positive feedback! We always strive to provide the best experience for our customers, and your recognition means a lot to us. It encourages us to continue maintaining the highest standards in both product quality and customer service. If you have any further questions, needs, or if there's anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to serving you again soon!
Carlinkit The Brand & COCO the Expert have become a Synonym of Quality and ablest Support for the Carlinkit Products. Truly speaking, I have a Great Experience using Carlinkit Firedrive. Had some issues with My Kia Sonet's OEM player to pair with, but, Coco has immediately resolved the issue & made me feel proud of Carlinkit product user. COCO is a man Truly Amazing showing great concern for Carlinkit users. I'm sure to recommend Carlinkit Products to everyone who wants to confirm the entertainment on the go and on the wheels. Thank You Mr. Coco.
Your heartfelt feedback has truly brightened our day! We are beyond grateful for your glowing words aboutthe products and the exceptional support provided. It's incredibly rewarding to hear that your experience with the Carlinkit Firedrive has been so positive, especially considering the initial pairing challenges with your Kia Sonet's OEM player. We sincerely appreciate your commitment to recommending our products to others. Your endorsement means the world to us and serves as a testament to the quality and reliability of our products. Whether it's for entertainment on the road or enhancing the driving experience, we're dedicated to providing innovative solutions that exceed expectations.
Have adapter for CarPlay,but problems with connection. With help from the support,they help me and problem is solved. Thanks Carlinkit
We're so glad our support team could resolve your CarPlay connection issue! Thank you for sharing your experience. If you need anything else, we're here for you.
260 reviews matching
Ottocast
carlinkit.store
Aoocci
Macfoxbike
Amotopart Fairing
AAWireless
Qronge
Tabasquishy