The premier brand for minimalist and ultra sleek mobile accessories. Minimalist Perfection.
Written by the business, not verified by us.Caudabe (caudabe.com) has a 4.7 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has replied to 86% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-08-31.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional build quality of the phone cases, noting they fit perfectly, look stylish, and offer fantastic daily protection. People also mention the responsive and friendly support team, who quickly resolve accidental mistakes and make every interaction an absolute joy. Consumers also appreciate the convenient return processes and helpful policy accommodations provided by the merchant. Some reviewers were not happy with significant delivery delays, experiencing very long waiting times without receiving proper tracking updates or shipping information. A few other people also felt that customer support was unhelpful during these shipping issues, citing slow responses and generic template replies.
Auto-generated from all reviews of this business. For reference only.I ordered the paragon case for my iPhone 17 Pro. I usually buy cheaper cases on Amazon, but I really like the look. It looks just as good in person and the quality is top-notch. I had an issue with the first one they sent out and they had no problem, replacing it, so two thumbs up for the customer service as well!
Caudabes products work very well together like there crystal shield ar screen protector with the sheath looks very sleek. Also they have very good customer service if you ever run into to any issues. Thanks agent Jane!
Unfortunately my case came with a minor flaw in its material at the charghing port ( for my Iphone 17 Pro ). Custommer support answered my email in about 12-18 hours and we arranged a replacement. WHen it comes to the case i was skeptical about the grip and a few things. What i love is the camera plateau cover which is a element of the case which gives me peace of mind, the grip is in the middle, it is not too grippy not too slippery, it doesnt take out lint out of my pockets and slides in and out easily. The case feels great and looks great. The buttons are very responsive and also the camera control button works well. Overall an very elegant case that i would deffinetly reccomend.
The products are made and packaged beautifully. I had issues with the phone case due to size and the communication was not only prompt, but very courteous extremely helpful and I was happy with all interactions. I would highly recommend the quality of the product, but also the high level communication around all questions
I was delighted with your customer service quick response to my issue thank you Jane 5 star rated.
I’ve been extremely impressed with Caudabe from start to finish. Their cases are high quality, fit perfectly, and have done a great job protecting my phone. What really sets them apart, though, is their customer service. My case was accidentally damaged during an unexpected incident at home that was completely my fault—not a manufacturing defect. I reached out simply to ask if there was anything they could do, fully understanding that it wasn’t covered under their warranty. Their team responded quickly, was incredibly kind throughout the entire process, and, to my surprise, offered to send me a replacement. They absolutely didn’t have to do that, and it speaks volumes about the way they treat their customers. In a time when great customer service can be hard to find, Caudabe exceeded every expectation. They’ve earned my trust and my future business, and I won’t hesitate to recommend them to friends and family. Thank you for going above and beyond!
Quick response time to my enquiry. Changed my order quickly! Can’t wait for the case to arrive!
I’ve purchased a few things from them in the past but wanted a new item, I was having trouble with a discount code getting to me and they worked quickly to resolve the issue. Very happy with their support team. Products are amazing.
Amazing service and products they have the best cell phone cases in the world in my opinion.
Really love the minimal look of all the products. I have purchased cases for my phone and earbuds as well as the screen protector. All very high quality and I cannot recommend them enough. Customer support is always responsive, extremely helpful and provide quick resolutions.
To each his own. While my wife & daughter regularly break & crack phones it never happens to me. What i like; it slides into pocket without effort. But the grip is just enough for a grip. Light weight. Perfect fitting snug grip but still easy to remove. My 3rd caudabe case. What I don’t like;;; nothing. Best, Randy
seems like a great price for a decent product and upon ordering it I noticed that I put the wrong address in so I was kind of nervous at first that it wouldn’t arrive to the correct place and seeing that I needed to notify them by email I became more nervous, but my nerves were quickly calmed when I reply to the email as instructed in my order confirmation telling them I needed to update the address and what address I needed to be and I was quickly within a day (and this is over the weekend. We’re usually you don’t hear back ) emailed back with a confirmation that they or they had updated the address and exactly what they had updated it to and letting me know if I needed any other issues resolved, extremely happy and feeling reassured
I needed a durable blue case for my S25 Ultra, but couldn't find one until I stumbled upon Caudabe. My old chunky case broke after 6 months, and this is a massive upgrade. Working in housekeeping means my phone takes a beating, so the 15ft drop protection gives me total peace of mind. It feels super solid without adding unnecessary bulk, making my phone feel brand new again. Highly recommend! Shipping was very fast intercontinental USA
Great customer support! Will always vouch for them. They are my one and only place to buy iPhone cases! Caudabe really is amazing.
The cases are great for Samsung and iPhone. The screen protector Elite AR for the iPhone does not compare to others in terms of ease of installation, and the quality of tools to install, and the cost compared to others online. I wrote a review and the review was deleted from their official website reviews. This is bad practice and unethical.
Thank you for sharing your feedback and we're glad to hear you're enjoying the cases! We also appreciate your honest thoughts on CrystalShield Elite AR and will make sure this gets passed along to our team. We did want to address your concern about the deleted review directly. We do not delete honest reviews from our website. Reviews submitted through our website are approved manually by a team member rather than automatically, which means they are typically processed in batches and can take some time to appear publicly. We sincerely apologize for the confusion this caused and want to assure you that suppressing honest feedback is not something we practice or condone. We genuinely value all customer experiences, good and bad, as it helps us improve. If you have any further concerns or questions, please don't hesitate to reach out to our support team at [email protected] and they'll be happy to help!
EDIT: Caudabe got in touch with me. They took a little while to respond, but after a few email exchanges, they resolved my issue. Throughout the email exchange, they were kind, attentive, and always willing to help the customer. I haven’t received the case yet, so I can’t evaluate the product itself at this point. Nevertheless, I’m changing my rating to 4 stars. P.S: I hope Caudabe opens a store in Europe someday 🙂 Avoid buying from this company, especially if you live in Europe. They do not comply with customs fees. We pay VAT at checkout, but not the new EU fees that came into effect on July 1st. As a result, the item is not delivered—even if I am willing to pay the fees—and is returned to the sender. In other words, you either pay everything to the supplier or everything at customs. It is not possible to pay one tax to the supplier and another at customs. But worst of all, they don't reply to emails or Messenger messages. They state a 48-hour response time for emails, but they never follow through. So, I neither receive the items nor can I get a refund! Order TK03B86730637HG35E
Thank you for sharing your experience and we sincerely apologize for the frustration this has caused. We want to address this transparently. We are VAT registered in the EU and handle the collection and remittance of VAT in line with EU regulations. We ship thousands of orders into the EU, and issues like this are very rare. That said, as with any international shipments, occasional hiccups with customs or documentation can happen. It is our responsibility to make it right though, and we will absolutely make sure you're taken care of. Regarding a resolution, I can see here that our support team has provided a few different options for you to get this sorted immediately. We also sincerely apologize for the delay while we investigated the matter with the team and the carrier. We will do everything we can to make this right! Don't hesitate to reach back out to our support team at [email protected] and we'll make sure this is resolved right away.
Nearly 50 days since I ordered my case, which I paid nearly 60€ (including shipping and duties) and still no sign of it. On the 10th of July they sai if didn’t arrived they would investigate, which I followed today (21/7) with no plausible explanation. Premium prices, awful support.
Thank you for sharing your experience and we sincerely apologize for the wait and the frustration this has caused. This is definitely abnormal and not the experience we want for any of our customers, so we completely understand your disappointment. We have since investigated the matter with our carrier and it does appear there was an issue during customs processing that impacted your shipment. We take full responsibility for ensuring this gets resolved and we have reached out to you directly through our support team with a resolution. We also apologize that our communication throughout this process did not meet the standard we hold ourselves to. You deserved clearer and more timely updates and we are sorry for falling short on that front. Please don't hesitate to respond to our support email so we can get this sorted for you as soon as possible. We appreciate your patience and hope to turn this experience around for you.
I loathe reviewing, but for products like the Caudabe Sheeth (ninja blue, but not ninja, maybe cobalt?) for iPhone 17 Pro Max, everything the marketing claims I think I agree with, best I can recall. And I can remove it with concern for breaking it. I dropped my phone in pancake batter 1 day ago (20260718), and the case was easy to clean, and take off/ put on. The case breathes reasonably well, feels great. But I cam here to rate the customer support regarding my CrystalShield Elite AR (screen protector) cracking, I finally emailed support today (0719), and it took 62 minutes for Jane @ Caudabe Customer Support to respond with, no worries, you're covered. super easy. Boom, problem solved. All I need to do is start getting paid to caretake for my sister, or recycle some cans, and I'm golden ($5.40 shipping and tax).
Great product and great support. Dropped by phone, the screen saver cracked and they're sending a new one! Love the sheath case, and the service is excellent, thanks again!
103 reviews matching
Mous
NUDIENT
Torraslife
OtterBox
MagBak
MAGIC JOHN
EVOLVED
Alcanside