Caudabe

Thank you for taking the time to share your feedback. We want to assure you that we do not delete honest reviews, nor are we able to do so. All feedback, positive or negative, is valued by our company. We're sorry to hear the case didn't meet your expectations in terms of screen protection. Sheath is designed with a raised screen lip of 1.2 mm to keep the screen lifted off flat surfaces. That said, we completely understand that different users have different protection preferences, and Sheath may not be the right fit for everyone. Regarding the screen protector compatibility, our cases are designed with a very precise fit, which can sometimes affect how third-party screen protectors sit. We actually offer CrystalShield, our own screen protector designed specifically to pair with our cases for a seamless fit. We would love the opportunity to make this right. If you'd like to explore other options in our lineup that may better suit your needs, we do offer a 30 day return and exchange policy along with a 2 year warranty. Please don't hesitate to reach out to our support team at [email protected] and they will be happy to assist!

Thank you for sharing your experience. We’re sorry the delivery process has been frustrating. According to your tracking information, your package has recently been delivered. Previously, your package was being processed through customs before being handed over to the final carrier. During this stage, tracking updates can pause while the shipment is transferred to the local carrier to prepare for the final delivery process. The tracking may not show daily updates, even though the package is still moving through transit. If you have any further questions, please feel free to reach back out to [email protected], and our team will be happy to assist. We thank you for your patience and understanding.