Centric Fiber connections are Built for the Speed of Life™.We offer more than just internet—we treat telecom as an amenity. Our community-designated technicians, GigaGuides™, ensure personalized local support and assistance. Pre-wired homes enjoy active-on-arrival service, making setup immediate and seamless. With our advanced technology and equipment, Centric Fiber provides an unmatched experience in future-proofed speed capabilities and convenience.
Written by the business, not verified by us.
Is Centric Fiber legit?
Centric Fiber (centricfiber.com) has a 4.7 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-09-03.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being extremely professional, knowledgeable, and patient when guiding them through new setups. Consumers really appreciate how helpful representatives are when answering questions, explaining options, and solving technical issues smoothly.
Some reviewers were not happy with ongoing network outages, describing the internet connection as unreliable and prone to dropping. People also noted that it is very difficult to reach anyone in customer support once accounts are finally created. A few customers mentioned missing promised promotional offers and experiencing frustrating communication follow-through after starting their service.
Auto-generated from all reviews of this business. For reference only.
I rarely write negative reviews and have always kept my account in good standing, but my experience with Centric Fiber has been deeply frustrating. As the only provider in our community, the frequent outages and lack of responsive support are disappointing. Calling customer service takes multiple attempts, messages go unreturned, and emails go unanswered.
To make matters worse, the information is inconsistent. An agent assured me yesterday that a technician would arrive Sunday to fix an outage, only for a different representative today to state it is a "hard down ticket" waiting to be scheduled, leaving me without service until at least Monday.
As someone who works from home, reliable internet and clear communication are essential. I hope Centric Fiber takes steps to improve its support and provide the dependable service its customers deserve.
Reply from Centric Fiber2026-08-25
Hi Ashley, we're sorry to hear about your experience with Centric Fiber and want to resolve the issue directly. The concerns you mentioned do not align with our commitment to high quality service, and we're dedicated to making it right. Please contact our customer service team, so we can address your concerns and ensure your satisfaction. Thank you for allowing us the opportunity to improve your experience.
I live in the Newly built Teravalis community in Arizona that has centric fiber. Within the past month or so the service has gone out at least 8+ times and for long periods of time. I feel bad for the people that work from home that can’t do their jobs because of this. The best part is to I’m stuck with this due to it being a pre-wired home. Tia is the tech out here and she is the best and has been very helpful with issues in the past but it seems to be there needs to be more support out here in this community.
Reply from Centric Fiber2026-08-17
Hi Jordan, we're sorry to hear about your experience with Centric Fiber and want to resolve the issue directly. The concerns you mentioned do not align with our commitment to high quality service, and we're dedicated to making it right. Please contact our customer service team, so we can address your concerns and ensure your satisfaction. Thank you for allowing us the opportunity to improve your experience.
Worst service provider, super unreliable, worst customer service, worst app, so unreliable that if you work from home and only rely on Centric you will get fired within a month due to frequent outages, frequent speed drop, terrible support, even worse app. I do not recommend the service.
Reply from Centric Fiber2026-08-10
Hi Ali, we're sorry to hear about your experience with Centric Fiber and want to resolve the issue directly. The concerns you mentioned do not align with our commitment to high quality service, and we're dedicated to making it right. Please contact our customer service team, so we can address your concerns and ensure your satisfaction. Thank you for allowing us the opportunity to improve your experience.
We’ve had a horrible experience thus far. There’s at least one outage every week. We can’t get a call back. When we call, we are sent to leave a message and have been waiting 2 days for a call back. Definitely unreliable.
Reply from Centric Fiber2026-08-10
Hi Karmen, we're sorry to hear about your experience with Centric Fiber and want to resolve the issue directly. The concerns you mentioned do not align with our commitment to high quality service, and we're dedicated to making it right. Please contact our customer service team, so we can address your concerns and ensure your satisfaction. Thank you for allowing us the opportunity to improve your experience.
By far the worst internet company I've ever dealt with.
Their internet is trash and they do not uphold their "deals".
They will absolutely charge you full price regardless of what they say and agree too. And don't trust them with your card information.
Good luck getting connected with anyone in customer service and be prepared to get disconnected multiple times.
The absolute worst. Plain and simple.
Avoid this company if you can.
Reply from Centric Fiber2026-08-04
Hi Amber, we're sorry to hear about your experience with Centric Fiber and want to resolve the issue directly. The concerns you mentioned do not align with our commitment to high quality service, and we're dedicated to making it right. Please contact our customer service team, so we can address your concerns and ensure your satisfaction. Thank you for allowing us the opportunity to improve your experience.
This company is the only option in the new build community we’re in. I’ve tried to be gracious but it’s been 6 months and it literally goes down at least twice a week and when it’s down, it’s for HOURS. I used to think cox was bad, but I find myself missing it. I’m literally writing this on data because it’s down…again.
Reply from Centric Fiber2026-07-30
Hi Hawkins, we're sorry to hear about your experience with Centric Fiber and want to resolve the issue directly. The concerns you mentioned do not align with our commitment to high quality service, and we're dedicated to making it right. Please contact our customer service team, so we can address your concerns and ensure your satisfaction. Thank you for allowing us the opportunity to improve your experience.
The tech service rep Judy was outstanding. She listened to my need and got my issue resolved. I appreciated her professionalism and genuine care for my needs.
Reply from Centric Fiber2026-07-15
Hi Bill, thank for your sharing your experience with Centric Fiber and being a valued customer!
My card used for auto-pay with Centric was flagged for fraud. When I signed in to change my pay method, I noticed a billing issue. I called Centric directly and got Leslie. Absolutely WONDERFUL customer service! She took care of the issue immediately and made sure that I received a credit and all of the necessary confirmations via email.
She made a crappy morning (fraud alert!) so much easier! 10/10 stars
Reply from Centric Fiber2026-07-13
Hi Michele, thank for your sharing your experience with Centric Fiber and being a valued customer!
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