Lesley has made this entire experience…
Lesley has made this entire experience easy and she was so helpful!
Reply from Centric Fiber2026-06-22
Hi Lynn, thank for your sharing your experience with Centric Fiber and being a valued customer!
About Centric Fiber
Data updated- Website
- centricfiber.com
- Category
- Electronics & Technology
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 101 reviews
- Replies to negative
- 100% (7/7)
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About this business
Centric Fiber connections are Built for the Speed of Life™.We offer more than just internet—we treat telecom as an amenity. Our community-designated technicians, GigaGuides™, ensure personalized local support and assistance. Pre-wired homes enjoy active-on-arrival service, making setup immediate and seamless. With our advanced technology and equipment, Centric Fiber provides an unmatched experience in future-proofed speed capabilities and convenience.
Written by the business, not verified by us.Is Centric Fiber legit?
Centric Fiber (centricfiber.com) has a 4.7 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-09-03.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being extremely professional, knowledgeable, and patient when guiding them through new setups. Consumers really appreciate how helpful representatives are when answering questions, explaining options, and solving technical issues smoothly. Some reviewers were not happy with ongoing network outages, describing the internet connection as unreliable and prone to dropping. People also noted that it is very difficult to reach anyone in customer support once accounts are finally created. A few customers mentioned missing promised promotional offers and experiencing frustrating communication follow-through after starting their service.
Auto-generated from all reviews of this business. For reference only.What people say
Lesley Reed provided outstanding…
Lesley Reed provided outstanding service! She was very kind and patient! Your luck to have her!
Reply from Centric Fiber2026-06-19
Hi Robin, thank for your sharing your experience with Centric Fiber and being a valued customer!
My representative was Quentin
My representative was Quentin Went step by step to get my service turned on Very easy to understand the instructions, and payment process Get experience— Thank you Jeanie Thorp
Reply from Centric Fiber2026-06-18
Hi Jean, thank for your sharing your experience with Centric Fiber and being a valued customer!
Exceptional Customer Service
Centric Fiber made becoming a new customer fast and seamless. Super easy process. Lesley Reed made the process top notch. Lesley was knowledgeable and kind. I never felt pressured and Lesley answered all of my questions patiently. Lesley's stellar customer service was the deciding factor on selecting Centric Fiber for our internet needs.
Reply from Centric Fiber2026-06-17
Hi Lorie, thank for your sharing your experience with Centric Fiber and being a valued customer!
The BEST Internet company
We left a message on a Sunday. They said they would call us back. And they did!!!! Monday morning, Carl spoke with my husband and answered all our questions, gave us professional advice, and helped us solve our problem. Having moved 10 times throughout the U.S, we have had different internet companies. Centric is the BEST!
Reply from Centric Fiber2026-06-15
Hi Kathryn, thank for your sharing your experience with Centric Fiber and being a valued customer!
Lesley understood exactly what I needed…
Lesley understood exactly what I needed and corrected the issue within a minute. Pleasure to work with her!
Reply from Centric Fiber2026-06-15
Hi Robert, thank for your sharing your experience with Centric Fiber and being a valued customer!
Absolute worst internet provider
Absolute worst internet provider I've ever come across. I'm writing this review from my mobile hotspot at home because, once again, Centric Fiber is out. This company has outages on a monthly basis, at times, on a weekly basis. And when I say outages, I don't mean short 10 minute disruptions - I mean multiple hours, sometimes overnight until the next morning. Customer service is terrible as well - no way to reach anyone and honestly, once it's after hours, nobody cares to even fix any outages. Unfortunately, they are the only fiber provider in my subdivision. I'm switching to a mobile or satellite provider until someone else provides reliable wired internet here. Centric Fiber definitely isn't reliable - it's the opposite of it!
Reply from Centric Fiber2026-06-12
Hi Chris, we're sorry to hear about your experience with Centric Fiber and want to resolve the issue directly. The concerns you mentioned do not align with our commitment to high quality service, and we're dedicated to making it right. Please contact our customer service team, so we can address your concerns and ensure your satisfaction. Thank you for allowing us the opportunity to improve your experience.
The experience overall was great
The experience overall was great, but the connection he was on was really bad. It was hard to understand. We were talking over each other constantly.
Reply from Centric Fiber2026-06-12
Hi Tim, thank for your sharing your experience with Centric Fiber and being a valued customer!
Leslie
Leslie, was very receptive and knowledgeable. She addressed all my questions revolving around the process of setting up internet and television services for our new home in the Villages. When we finally finished our call, I was left with the feeling that Leslie really cares about the customers, which is something that should be greatly valued!!!!!
Reply from Centric Fiber2026-06-12
Hi Michael, thank for your sharing your experience with Centric Fiber and being a valued customer!
She was great!!!
Reply from Centric Fiber2026-06-12
Hi Catherine, thank for your sharing your experience with Centric Fiber and being a valued customer!
Outstanding service to initiate my…
Outstanding service to initiate my centric account
Reply from Centric Fiber2026-06-12
Hi Maxine, thank for your sharing your experience with Centric Fiber and being a valued customer!
Lesley was absolutely amazing!!
Lesley was absolutely amazing!!! She was friendly, efficient and a pleasure to work with. She made the experience easy and stress free.
Reply from Centric Fiber2026-06-12
Hi Teresa, thank for your sharing your experience with Centric Fiber and being a valued customer!
I needed help with WiFi connection in…
I needed help with WiFi connection in our new home. Quintten understood what was required to assist me and clearly explained all my options. He was able to schedule a tech to trouble shoot and advise best service required within two days. That was much sooner than I expected.
Reply from Centric Fiber2026-06-09
Hi Tex, thank for your sharing your experience with Centric Fiber and being a valued customer!
I had a really great experience
I had a really great experience working with Centric Fiber support rep, Carl Gabat, on some internet issues I was having. Carl was friendly, knowledgeable, and very patient while handling and resolving each issue. Thank you so much!
Reply from Centric Fiber2026-06-09
Hi Loretta, thank for your sharing your experience with Centric Fiber and being a valued customer!
Connor fixed the issue immediately
Connor fixed the issue immediately! Broadcasting was turned off and 2 other people I spoke with didn't notice the issue but he did immediately. Thank you Connor!!!! Everyone was super friendly and I am happy with the service.
Reply from Centric Fiber2026-06-09
Hi Lisa, thank for your sharing your experience with Centric Fiber and being a valued customer!
Amazing what good customer service can…
Amazing what good customer service can do for you, made my day. Carl G assisted me in fully understanding my options. Carl was clear, professional and personal, Carls patient listening to my questions was remarkable. All in all Carl well represented Centric Fiber. Thank you
Reply from Centric Fiber2026-06-08
Hi Tony, thank for your sharing your experience with Centric Fiber and being a valued customer!
Good
Good! Helpful service
Reply from Centric Fiber2026-06-08
Hi Alberto, thank for your sharing your experience with Centric Fiber and being a valued customer!
Centric has been one of the best…
Centric has been one of the best internet providers! With no service outages, and customer care team has been excellent
Reply from Centric Fiber2026-06-08
Hi Debra, thank for your sharing your experience with Centric Fiber and being a valued customer!
Excellent phone service
The representative on the phone was the best wish all phone calls was that easy.
Reply from Centric Fiber2026-06-08
Hi Darrell, thank for your sharing your experience with Centric Fiber and being a valued customer!
Carl Is Extremely Professional and Knowledgeable
Carl was extremely professional and knowledgeable. He was polite and friendly during my call and explained all that he was planning to do, as well as what he did to address my situation. He showed he was sincerely concerned about the issue. With his talents, it was like working with a wizard since he used his magical powers and instantly made my Internet speed go faster. Thank you.
Reply from Centric Fiber2026-06-08
Hi Food, thank for your sharing your experience with Centric Fiber and being a valued customer!
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