Centric Fiber connections are Built for the Speed of Life™.We offer more than just internet—we treat telecom as an amenity. Our community-designated technicians, GigaGuides™, ensure personalized local support and assistance. Pre-wired homes enjoy active-on-arrival service, making setup immediate and seamless. With our advanced technology and equipment, Centric Fiber provides an unmatched experience in future-proofed speed capabilities and convenience.
Written by the business, not verified by us.Centric Fiber (centricfiber.com) has a 4.7 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-09-03.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being extremely professional, knowledgeable, and patient when guiding them through new setups. Consumers really appreciate how helpful representatives are when answering questions, explaining options, and solving technical issues smoothly. Some reviewers were not happy with ongoing network outages, describing the internet connection as unreliable and prone to dropping. People also noted that it is very difficult to reach anyone in customer support once accounts are finally created. A few customers mentioned missing promised promotional offers and experiencing frustrating communication follow-through after starting their service.
Auto-generated from all reviews of this business. For reference only.Quintin provided exceptional service from start to finish. He was knowledgeable, patient, and went above and beyond to make sure everything was set up correctly. Truly outstanding support — Centric is lucky to have him.
Hi Salvatore, thank for your sharing your experience with Centric Fiber and being a valued customer!
Hi Gompers, thank for your sharing your experience with Centric Fiber and being a valued customer!
I think the man we spoke to was Carl. He was very kind and easy to talk to. We had all our questions answered and he gave great suggestions and information. Actually was a good conversation. Thanks Carl!
Hi Dawn, thank for your sharing your experience with Centric Fiber and being a valued customer!
Response to billing need handled promptly and courteously. Follow on technical problem was explored and fixed promptly.
Hi Lane, thank for your sharing your experience with Centric Fiber and being a valued customer!
Carls knowledge of what i was talking about and his patience to working with someone who doesnt quite know what im trying to say. Carl was polite and friendly.
Hi Chris, thank for your sharing your experience with Centric Fiber and being a valued customer!
Johanna H was absolutely fantastic helping me with my issue. Thanks for the great customer service
Hi Edwin, thank for your sharing your experience with Centric Fiber and being a valued customer!
Carl was helpful and more than willing to explain the benefits that were offered to me. He helped change over my plan and had it immediately set up for me!
Hi Adam, thank for your sharing your experience with Centric Fiber and being a valued customer!
He helped us figure out the problem very quickly was very polite
Hi Tricia, thank for your sharing your experience with Centric Fiber and being a valued customer!
Carl was the man, saw the issue and fixed my connection quickly.
Hi David, thank for your sharing your experience with Centric Fiber and being a valued customer!
Kang was fantastic...give him a raise. He is the best!
Hi Dennis, thank for your sharing your experience with Centric Fiber and being a valued customer!
The Tech was very helpful and solved my problems
Hi Greg, thank for your sharing your experience with Centric Fiber and being a valued customer!
Perfect!!!! Lesley Reed was absolutely superior! The best! So nice and helpful!
Hi Steve, thank for your sharing your experience with Centric Fiber and being a valued customer!
Lesley Reed was simply perfect! I’ve never had a better experience with any similar service. It was easy and Lesley was kind, knowledgeable, very patient with me and walked me through all the steps. Absolutely superior!
Hi Steven, thank for your sharing your experience with Centric Fiber and being a valued customer!
Lesley was very professional, very informative, and wonderful support. Thank you Lesley!
Hi Patricia, thank for your sharing your experience with Centric Fiber and being a valued customer!
Ricky was helpful, informative and very positive to deal with.
Hi Suzanne, thank for your sharing your experience with Centric Fiber and being a valued customer!
Lesley and Lorenzo were fantastic in quickly diagnosing my technical issue. Kind, patient, and knowledgeable. Thank you!!
Hi Joe, thank for your sharing your experience with Centric Fiber and being a valued customer!
Customer service representative was very considerate and knowledgeable. Setup new account quickly and easily.
Hi Bill, thank for your sharing your experience with Centric Fiber and being a valued customer!
Leslie was delightful. She was very patient taking me through the roadmap map of changing providers. She should get a raise
Hi Joann, thank for your sharing your experience with Centric Fiber and being a valued customer!
I couldn't get my Direct TV AI Eva to help me to get my Living room TV back up..so I called Centric Fiber for technical support and technician MIKE walked me through what I needed to do and he got me back up! I was thrilled by his knowledge and experience. He stayed on the line until it was completed. I'm a senior and I'm so happy with the service he provided compared to DirectV helping me get my TV back up.
Hi Rose, thank for your sharing your experience with Centric Fiber and being a valued customer!
Lesley Reed was very knowledgeable and courteous during our call. She initiated the service call at just the right time for me to consider which Internet provider would be the best option one week out from my move-in.
Hi Renee, thank for your sharing your experience with Centric Fiber and being a valued customer!
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