Cerebral provides high-quality online therapy and responsible access to mental health medication. Affordable treatment plans and our user-friendly app allow you to get the mental health support you need easily. Mental Wellness Designed for You: You’ll get a personalized plan from a therapist, prescriber, or both in a safe and judgment-free space.We’re invested in your progress: Most online mental health platforms connect you with a clinician without a clear goal for your treatment. With Cerebral, you’ll always know where you’re going. Your therapist or prescriber will map a plan with you and give you the support you need to reach important milestones for your mental health. We’ll get to know you: Whether you need Therapy, Medication, or both, you’ll choose a clinician who specializes in your needs and schedule an intake session to get to know each other. You’ll get a personalized plan: Create a treatment plan together, specific to your goals. Take monthly assessments and track progress over time.Set milestones for feeling better: After 90 days of care, reflect on your progress and check in with your team to evaluate your progress.
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Is Cerebral legit?
Cerebral (cerebral.com) has a 4.3 out of 5 rating on OK.one, based on 199 user reviews collected here. It is listed under Health & Medical and its reputation is good. 83% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, User experience, Price. Last updated 2026-09-02.
What reviewers say
AI generated
Reviewers had a great experience with this company, noting the exceptionally effective care they received. Customers frequently praise the knowledgeable staff and dedicated therapists for being incredibly compassionate, attentive, and genuinely helpful throughout their personal mental health journeys. People also find the online platform very easy to navigate and truly appreciate having convenient, affordable access to professional treatment options.
Though some reviewers were not happy with unexpected provider changes and sudden communication issues regarding recent platform policy updates. A few individuals also experienced frustrating difficulties reaching customer support representatives or properly managing their online appointment scheduling processes.
Auto-generated from all reviews of this business. For reference only.
Palei Alfaro has been an exceptional therapist since I began working with her last year. She consistently demonstrates genuine care and understanding during our sessions, creating a safe space where I feel heard and validated. Her knowledge and expertise are evident in how she guides me through difficult situations with practical strategies tailored to my specific needs.
What stands out most about Palei is her commitment to supporting me between sessions through thoughtful messages on the portal. These communications have been crucial during challenging times, providing encouragement exactly when needed. She balances compassionate listening with honest feedback that helps me recognize patterns and work toward meaningful growth.
Palei excels at positive reinforcement while still holding me accountable to my goals. She remembers details from previous sessions and follows up appropriately, which makes me feel valued as a client. Her approach is both professional and warm, creating an environment where therapeutic progress feels achievable.
I consider myself fortunate to have Palei as my therapist and would highly recommend her to others seeking support. She has been instrumental in my personal development journey.
Reply from Cerebral2025-07-11
Dear Gary,
Thank you for choosing to share your positive feedback about Cerebral and your exceptional clinician! We are encouraged to hear that you had such a good experience with us, as our team consistently strives to provide high-quality care and service.
Your feedback truly motivates us to keep raising the bar for our clients. As a token of our gratitude, we would like to introduce you to our referral program. By recommending us to your friends and family, you can help them enjoy the same outstanding service that you experienced. You can find more information about our referral program here: https://cerebral.com/refer/.
Again, thank you for your encouraging review. If you need further assistance or have any questions, please feel free to reach out. We're here to support you!
Kind regards,
Customer Engagement Team, Cerebral
I think I am lucky that I've picked the right people to help me out. Both of the practioners I have worked with listen and come up with options to try to help me feel better. While these types of things take time, I have been pleased with the service.
Reply from Cerebral2025-07-09
Hello Kelly,
We appreciate your positive feedback about Cerebral! It's heartening to hear that you had a good experience with us, as our team consistently strives to provide high-quality care and service.
Your kind words motivate us to keep pushing the bar higher. As a token of our gratitude, we would like to introduce you to our referral program. By recommending us to your friends and family, you can help them enjoy the same outstanding service that you experienced. You can find more information about our referral program here: https://cerebral.com/refer/.
Thank you again for your encouraging review. If you need further assistance or have any questions, please feel free to reach out. We're always ready to help.
Warm regards,
Customer Engagement Team, Cerebral
My therapist Madi is AMAZING! She makes me feel seen & heard while taking me through the work. It isn’t easy trusting a stranger when you’re at your most vulnerable AND I’m so grateful Madi came into my life & is NO longer a stranger. I’d give 5 stars but I still have work to do.
Reply from Cerebral2025-07-08
Dear Sondra,
Thank you for choosing to share your positive feedback about Cerebral and your clinician! Your kind words truly encourage us to keep raising the bar.
To say thank you, we would like to introduce you to our referral program. By sharing Cerebral with others, you can help them enjoy the same amazing service that you experienced. Please visit our website at https://cerebral.com/refer/ to learn more!
Once again, thank you for your uplifting review. Please do not hesitate to reach out with any questions or concerns. We are here to support you!
Kind regards,
Customer Engagement Team, Cerebral
My Therapist is very positive and helps me look at my thoughts, reactions and choices sensibly. He coaches well by asking questions and allowing me to do the same. He listens patiently as I speak, then points out areas that I need to contemplate on. Scheduling appointments have not been easier. This is great!
Reply from Cerebral2025-07-08
Hi Marietta,
We are grateful to hear of your positive feedback about Cerebral and your clinician! Thank you for taking the time to share.
To express our gratitude, we want to share about our referral program. By recommending us to your friends and family, you can help them enjoy the same outstanding service that you experienced. You can find more information about our referral program here: https://cerebral.com/refer/.
Thank you again for your encouraging review. If you need further assistance or have any questions, please feel free to reach out. We're always ready to help.
Best regards,
Customer Engagement Team, Cerebral
It is unbelievably hard to find someone who will see someone with “mood disorders”.
I not only found that with my therapist at Cerebral, I found someone I connected with and who gives me tools to succeed.
Reply from Cerebral2025-07-08
Hello Alley,
We appreciate your positive feedback about Cerebral! It's heartening to hear that you had a good experience with us, as our team consistently strives to provide high-quality care and service.
Your kind words motivate us to keep pushing the bar higher. As a token of our gratitude, we would like to introduce you to our referral program. By recommending us to your friends and family, you can help them enjoy the same outstanding service that you experienced. You can find more information about our referral program here: https://cerebral.com/refer/.
Thank you again for your encouraging review. If you need further assistance or have any questions, please feel free to reach out. We're always ready to help.
Warm regards,
Customer Engagement Team, Cerebral
Having two great people who keep me levelheaded I have never had a bad experience with this place. They are quick to answer you and if you feel off or something they are there to answer.... they get 5 stars in my book
Reply from Cerebral2025-07-03
Dear Ashley,
Thank you for choosing to share your positive feedback about Cerebral, and your clinicians! Your kind words motivate us to keep pushing the bar higher.
To say thank you, we would like to introduce you to our referral program. You can help others enjoy the same great service that you experienced by sharing Cerebral with them. Please visit https://cerebral.com/refer/ to learn more.
Once again, thank you for your uplifting review! We are here if you ever have any questions, or need support.
Kind regards,
Customer Engagement Team, Cerebral
When I first started using Cerebral they kept switching providers on me and it got a little annoying. They were all good, but I hated starting over with someone so many times. However, now I’ve had a consistent long-term provider through cerebral and she’s absolutely amazing. Overall, the platform is easy to use, you have a lot of people on your care team, and their doctors are helpful and educated.
Reply from Cerebral2025-07-02
Hello Valerie,
We appreciate your positive feedback about Cerebral! While I am truly sorry to hear that your experience was not ideal to begin with, it is heartening to hear that you've had a good experience with us overall, as our team consistently strives to provide high-quality care and service.
Your kind words motivate us to keep pushing the bar higher. As a token of our gratitude, we would like to introduce you to our referral program. By recommending us to your friends and family, you can help them enjoy the same outstanding service that you experienced. You can find more information about our referral program here: https://cerebral.com/refer/.
Thank you again for your encouraging review. If you need further assistance or have any questions, please feel free to reach out. We're always ready to help.
Warm regards,
Customer Engagement Team, Cerebral
I was a bit reluctant and even uncertain about this process. My last therapeutic experience lasted 5.5 years but ended when I relocated. Finding a new therapist was extremely daunting for me but I identified someone I felt would suit my needs through Cerebral and our first session was amazing. I’m very hopeful that I’ve landed in the right place.
Reply from Cerebral2025-06-30
Dear Kijana,
We’re thrilled to hear you had a great experience with Cerebral! Our team works hard to ensure every client receives exceptional care, and your encouraging feedback means a lot to us.
As a thank you, we'd like to introduce our referral program—an easy way for your friends and family to enjoy the same high-quality service. For more details, visit https://cerebral.com/refer/.
Thank you once again for your support. If you have any questions or need further help, please get in touch anytime.
Sincerely,
Customer Engagement Team, Cerebral
Easy to use. Appointment availability is much better than trying to see someone through traditional means. Everyone I have dealt with is supportive and the app is super user friendly.
Reply from Cerebral2025-06-30
Dear Glenn,
Thank you so much for sharing your positive experience with Cerebral! Our team is committed to delivering excellent care, and it's truly rewarding to know our efforts made a difference for you.
We're grateful for your support and pleased to let you know about our referral program. If you recommend Cerebral to friends or family, they too can benefit from the care you received. You can find the details on our referral program here: https://cerebral.com/refer/.
Thanks again for your kind words. Should you have any further questions or need assistance, don't hesitate to contact us. We're here for you.
Kind regards,
Customer Engagement Team, Cerebral
My prescriber and my therapist have helped me tremendously! They listen to me and what I need! I greatly recommend Cerebral!
Reply from Cerebral2025-06-30
Hi Phyllis,
Thank you for your wonderful feedback regarding your experience with Cerebral. We're delighted to know our dedication to quality care resonated with you—it inspires us to maintain and exceed our standards.
We also invite you to explore our referral program, which allows you to share your experience with others. Learn more here: https://cerebral.com/refer/.
We appreciate your support, and if you ever need help or have questions, please reach out. We're always happy to assist!
Best regards,
Customer Engagement Team, Cerebral
From the start, my dr has always been on my side of making me feel the best i can. We have regular appts every month and anytime i have any concerns she’ll adjust my medications to the ones i need and i greatly appreciate it. I can message her anytime which helps because this is the longest I’ve been medicated and just knowing she’s a message or a video away is one of the most valuable things. Thank you cerebral for bringing a mental health foundation online that’s covered by insurance and is so easily accessible. Thank you a thousand times over.
Reply from Cerebral2025-06-27
Hello Samantha,
We appreciate your positive feedback about Cerebral! It's heartening to hear that you had a good experience with your clinician , as our team consistently strives to provide high-quality care and service.
Your kind words motivate us to keep pushing the bar higher. As a token of our gratitude, we would like to introduce you to our referral program. By recommending us to your friends and family, you can help them enjoy the same outstanding service that you experienced. You can find more information about our referral program here: https://cerebral.com/refer/ .
Thank you again for your encouraging review. If you need further assistance or have any questions, please feel free to reach out. We're always ready to help.
Warm regards,
Customer Engagement Team, Cerebral
The first, second, and third time I tried Cerebral
The first time I tried Cerebral, my therapist left the provider after our second session. This would not be an issue, if it weren't for her being the only person in my area. I expressed my concerns and Cerebral told me to wait it out as they continued to charge me for services I couldn't use. I started again a few weeks ago and my new therapist cancelled our appointments, causing me to try my third and final therapist who quit 1/2 way through our first call. I have expressed my concerns, and got nothing but an acknowledgement that I had sent in a concern. I am happy for the people who use and love this provider, but if you have never been to therapy or have concerns with attentiveness and quality of care, I would recommend to keep looking.
Reply from Cerebral2025-06-26
Hello Reece,
We truly appreciate you for taking the time to express your concerns about your recent experience with your clinicians and care team. We sincerely apologize that your encounter fell short of the high standards we strive to maintain. Your feedback is invaluable, and we are committed to understanding your perspective better.
To help us address this issue effectively, please look out for an email from our Client Engagement Team directly. If you are unable to locate this email, please email us at [email protected] so we can work with you to make this right. We are committed to resolving this matter and demonstrating the high standard of care you deserve in all of your interactions with our team.
Warm regards,
Customer Engagement Team, Cerebral
My therapist was amazing - I loved every minute of working with her.
The organization on the other hand are rude and ignorant. Their communication sucks and really let down my whole feeling about them as a company.
Reply from Cerebral2025-06-24
Hello Marc,
Thank you for taking the time to express your concerns about your recent experience with your clinician and care team. While we are happy to hear that your experience with your clinician was amazing, we sincerely apologize that your overall encounter fell short of the high standards we strive to maintain. Your feedback is invaluable, and we are committed to understanding your perspective better. To help us address this issue effectively, please look out for an email from our Client Engagement Team directly so we can work with you to make this right. We are committed to resolving this matter and demonstrating the high standard of care you deserve in all of your interactions with our team.
Warm regards,
Customer Engagement Team, Cerebral
Ive only had one bad experience and they handled it very well, I currently have a really helpful care team! Ive been using this app for over a year, nearly two years now, and I'd highly recommend it for anyone.
Reply from Cerebral2025-06-23
Hi Cade,
We're grateful that you chose to share your positive feedback about Cerebral! It's encouraging to hear that you had a good experience with us, as our team consistently strives to provide high-quality care and service.
As a token of our gratitude, we would like to introduce you to our referral program. By recommending us to your friends and family, you can help them enjoy the same outstanding service that you experienced. You can find more information about our referral program here: https://cerebral.com/refer/.
Thank you again for your encouraging review. If you need further assistance or have any questions, please feel free to reach out. We're always ready to help.
Best regards,
Customer Engagement Team, Cerebral
My provider is incredible! She listens and she's super informative! 10 out of 10 recommend
Reply from Cerebral2025-06-23
Dear Ciara,
Thank you for sharing your positive feedback about both Cerebral, as well as your clinician! We are ecstatic to hear of your incredible experience with us.
To say thank you, we would like to share about our referral program with you. By sharing with those around you, you can help them enjoy the same outstanding service that you experienced. Please visit our website at https://cerebral.com/refer/ to learn more!
Once again, thank you for your encouraging review. If you need further assistance or have any questions, please feel free to reach out. We're here to support you.
Best regards,
Customer Engagement Team, Cerebral
Jane has been a breath of fresh air. I've been fighting demons most my life and now realizing how bad it truly is and able to have someone who is able to fight back with you, who understands how to fight back makes my recovery a much safer place for me, when I haven't really felt safe in the first place.
Reply from Cerebral2025-06-23
Hello Chase,
We truly appreciate your positive feedback about Cerebral and your clinician! It's heartening to hear that you had a good experience with us, as our team consistently strives to provide high-quality care and service.
Your kind words motivate us to keep pushing the bar higher. As a token of our gratitude, we would like to introduce you to our referral program. By recommending us to your friends and family, you can help them enjoy the same outstanding service that you experienced. You can find more information about our referral program here: https://cerebral.com/refer/.
Thank you again for your encouraging review. If you need further assistance or have any questions, please feel free to reach out. We're always ready to help.
Warm regards,
Customer Engagement Team, Cerebral
I was having problems getting my meds adjusted and my PCP suggested I see someone who specialized in mental health medication. My daughter had been using Cerebral and was pleased with the service. So, I decided to give them a try and I have been very pleased. My prescriber is great: very knowledgeable, an attentive listener and extremely helpful. Cerebral has been a great fit for me.
Reply from Cerebral2025-06-18
Dear K Wimberly,
Thank you for leaving such a positive review! It's rewarding to know you had a great experience with Cerebral, and your kind remarks encourage us to keep pushing the bar higher.
As a token of our gratitude, we would like to introduce you to our referral program. By recommending us to your friends and family, you can help them enjoy the same outstanding service that you experienced. You can find more information about our referral program here: https://cerebral.com/refer/.
Thank you again for your encouraging review. If you need further assistance or have any questions, please feel free to reach out. We're always ready to help.
Warm regards,
Customer Engagement Team, Cerebral
Always an easy experience to talk to my prescriber and have my medication sent to the pharmacy. App is easy to use, my insurance is billed and I never have any issues. Great service to get care at home for busy people!
Reply from Cerebral2025-06-18
Hello Tara,
We appreciate your positive feedback about Cerebral! It's heartening to hear that you had a good experience with us, as our team consistently strives to provide high-quality care and service.
Your kind words motivate us to keep pushing the bar higher. As a token of our gratitude, we would like to introduce you to our referral program. By recommending us to your friends and family, you can help them enjoy the same outstanding service that you experienced. You can find more information about our referral program here: https://cerebral.com/refer/.
Thank you again for your encouraging review. If you need further assistance or have any questions, please feel free to reach out. We're always ready to help.
Warm regards,
Customer Engagement Team, Cerebral
Take a chance and take your life back. They truly care and are a judgment free zone. They truly care and listen to you!
Reply from Cerebral2025-06-18
Dear Tianne,
Thank you for sharing your positive feedback about Cerebral!
To say thanks, we would like to share about our referral program. By recommending us to your friends and family, you can help them enjoy the same outstanding service that you experienced. You can find more information about our referral program here: https://cerebral.com/refer/.
Once again, thank you for your encouraging review. If you need further assistance or have any questions, please feel free to reach out. We're here to support you!
Kind regards,
Customer Engagement Team, Cerebral
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