Cerebral provides high-quality online therapy and responsible access to mental health medication. Affordable treatment plans and our user-friendly app allow you to get the mental health support you need easily. Mental Wellness Designed for You: You’ll get a personalized plan from a therapist, prescriber, or both in a safe and judgment-free space.We’re invested in your progress: Most online mental health platforms connect you with a clinician without a clear goal for your treatment. With Cerebral, you’ll always know where you’re going. Your therapist or prescriber will map a plan with you and give you the support you need to reach important milestones for your mental health. We’ll get to know you: Whether you need Therapy, Medication, or both, you’ll choose a clinician who specializes in your needs and schedule an intake session to get to know each other. You’ll get a personalized plan: Create a treatment plan together, specific to your goals. Take monthly assessments and track progress over time.Set milestones for feeling better: After 90 days of care, reflect on your progress and check in with your team to evaluate your progress.
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Is Cerebral legit?
Cerebral (cerebral.com) has a 4.3 out of 5 rating on OK.one, based on 199 user reviews collected here. It is listed under Health & Medical and its reputation is good. 83% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, User experience, Price. Last updated 2026-09-02.
What reviewers say
AI generated
Reviewers had a great experience with this company, noting the exceptionally effective care they received. Customers frequently praise the knowledgeable staff and dedicated therapists for being incredibly compassionate, attentive, and genuinely helpful throughout their personal mental health journeys. People also find the online platform very easy to navigate and truly appreciate having convenient, affordable access to professional treatment options.
Though some reviewers were not happy with unexpected provider changes and sudden communication issues regarding recent platform policy updates. A few individuals also experienced frustrating difficulties reaching customer support representatives or properly managing their online appointment scheduling processes.
Auto-generated from all reviews of this business. For reference only.
When things go wrong with Cerebral, they really fall off the rails. It took over a month just to get approved, and when I had issues with the app, customer support wasn’t able to resolve them. I was repeatedly told they’d help, but nothing was fixed.
Because of the app problems, I had two very awkward experiences with the prescriber and therapist I was randomly assigned. One even asked extremely uncomfortable questions in a first session, which was not appropriate for someone I’d never met.
When I raised these concerns with customer service, I was bombarded with repetitive messages from multiple reps, along with constant automated follow-up surveys. It felt overwhelming rather than supportive.
I’m giving Cerebral one more chance, but so far the experience has been frustrating and disappointing.
I’m really hoping this time around things can be different. Mental health care is some of the most difficult to reach for when you need it. I think the app could be wonderful if they could sort out some of the issues that I experienced so no one else has to.
Reply from Cerebral2025-08-25
Hello,
We appreciate you taking the time to share your feedback with us. We understand that your experience fell short of our standard of care, and we sincerely apologize for any inconvenience caused. Our team is dedicated to addressing your concerns and finding the best possible solution for you.
I’ll send you a form through Trustpilot where you can provide us additional information, such as the email address linked to your account, so that we can reach you directly to determine how we can best support you.
Best regards,
Customer Engagement Team, Cerebral
I've used cerebral off and on for years. It's convenient without feeling like you won't have your needs met. I recommend, especially if you don't have insurance.
Reply from Cerebral2025-08-20
Dear Jasmine,
Thank you for taking the time to share your positive feedback about Cerebral! Your kind words motivate us to keep pushing the bar higher.
If you need further assistance or have any questions, please feel free to reach out. We're here to support you!
Kind regards,
Customer Engagement Team, Cerebral
I’ve just found Cerebral and am so thankful I did. My clinician was knowledgeable, listened, and most importantly, she was kind.
Reply from Cerebral2025-08-20
Hello Amber,
We appreciate your positive feedback about Cerebral! It's heartening to hear that you had a good experience with us, as our team consistently strives to provide high-quality care and service.
Your kind words motivate us to keep pushing the bar higher.
Thank you again for your encouraging review. If you need further assistance or have any questions, please feel free to reach out. We're always ready to help.
Warm regards,
Customer Engagement Team, Cerebral
They can't prescribe stimulants and they hide that fact deep in their fine print so that you pay them and they can refuse to refund you and take your money. They got in trouble with the DEA and the DOJ So now they can only prescribe antidepressants which are not great for ADHD. Don't waste your time or money with these crooks
Reply from Cerebral2025-08-21
Hello Lee,
Thank you for sharing your concerns about your medication. We sincerely empathize with your situation.
You can find more information on the medication that Cerebral currently offers by visiting our website at https://cerebral.com/. As noted on our website, we unfortunately are not able to prescribe controlled substances, such as benzodiazepines or stimulants, at this time, but we can prescribe many other medications that may offer similar relief.
If you have any additional questions or concerns, please reach out to us at [email protected]. Our experienced team will carefully review your case and work closely with you to find a suitable solution. Your health and peace of mind are important to us, and we are here to help in any way we can.
Warm regards,
Customer Engagement Team, Cerebral
I am uncertain if I will use them in the future. They are slow to respond if you need any documents or real support.
Reply from Cerebral2025-08-18
Dear Ivan,
We appreciate you taking the time to share your feedback with us. We understand that your experience fell short of our standard of care, and we sincerely apologize for any inconvenience caused. Our team is dedicated to addressing your concerns and finding the best possible solution for you.
I’ll send you a form through Trustpilot where you can provide us additional information, such as the email address linked to your account, so that we can reach you directly to determine how we can best support you.
Best regards,
Customer Engagement Team, Cerebral
Cerebral is a very well put together therapy platform. I’ve been using it for 8 months now and love it. Shoutout to my therapist, Stephanie Novak! I am extremely blessed to have her as my therapist. She is such a wonderful person and has helped me through so much! Extremely professional, personable and supportive!
Reply from Cerebral2025-08-18
Hello Andrew,
We appreciate your positive feedback about Cerebral, and your clinician! It's heartening to hear that you had a good experience with us, as our team consistently strives to provide high-quality care and service.
Your kind words motivate us to keep pushing the bar higher.
Thank you again for your encouraging review. If you need further assistance or have any questions, please feel free to reach out. We're always ready to help.
Warm regards,
Customer Engagement Team, Cerebral
Awesome, all I had to do was talk to her about myself and she gave me medications that have actually helped me so I recommend 100%
Reply from Cerebral2025-08-18
Dear Jade,
Thank you for sharing about your positive experience with Cerebral! Your kind words motivate us to keep pushing the bar higher.
If you need further assistance or have any questions, please feel free to reach out. We're here to support you!
Best regards,
Customer Engagement Team, Cerebral
They very good reliable. Helpful. And they really care.
Reply from Cerebral2025-08-14
Dear Mohemedno,
We thank you for taking the time to share your positive feedback about Cerebral! Our team strives to provide high-quality care and service to all clients, so hearing about your positive experience is encouraging.
If you need further assistance or have any questions, please feel free to reach out. We're here to support you.
Best regards,
Customer Engagement Team, Cerebral
This has been a true answer to prayer. Life was hitting me from all sides for so long and cerebral came I. Just at the right time. I have an amazing care team that truly invests themselves into getting my mental health back on track. My team is knowledgeable, light hearted when I need it, and keeps a safe space open for me when I need it. I HIGHLY recommend, especially if you are in a rural area or work like a normal person and getting into an office just isn’t possible. Now devil’s advocate, the app can be a true pain, like telling you you still have an appointment even though it’s been rescheduled. But don’t let that get in the way, I truly do not know where I would be mentally today without cerebral.
Reply from Cerebral2025-08-14
Hello Catherine,
We appreciate your positive feedback about Cerebral! It's heartening to hear that you had a good experience with us, as our team consistently strives to provide high-quality care and service.
Your kind words motivate us to keep pushing the bar higher.
Thank you again for your encouraging review. We also appreciate you bringing these technical difficulties to our attention. We understand these types of issues can be frustrating, and we sincerely apologize for any inconvenience caused. Please reach out to us at [email protected] if you require technical support and we would be happy to help!
Warm regards,
Customer Engagement Team, Cerebral
In my 49 years I have seen a few therapist and was really turned off by most of their strategies. But one day I was surfing Facebook and saw an ad for cerebral I decided I would give it a shot again. And when I tell you it changed my life. My therapist listens and we talk like old friends and I tell her my deepest secrets and I feel so safe when I’m talking to her. I open up to her and she makes me feel so energized and relieved and calm and all around feel better about myself when I hang up with her.
Reply from Cerebral2025-08-13
Dear Eric,
We appreciate your positive feedback about Cerebral, and your clinician! It's heartening to hear that you had a good experience with us, as our team consistently strives to provide high-quality care and service.
Your kind words motivate us to keep pushing the bar higher.
Thank you again for your encouraging review. If you need further assistance or have any questions, please feel free to reach out. We're always ready to help.
Best regards,
Customer Engagement Team, Cerebral
Dr. James Brown and I have been working together for about 2 years now.
After multiple misdiagnosis from previous different psychiatrists… Dr. James Brown read me like a book within seconds. When I met the doctor, I was riddled with anxiety. Intrusive thoughts. Depression.
I was at a point where I never thought I could find happiness, or that there was a point to try to get better. Dr.Brown informed me on our first call that I have bipolar disorder, and although it was a hard pill to swallow… I researched the disorder, and I started to understand. I understood myself. Why I felt the way I did. He began me on medication after taking me off a medication that was making things worse.
2 years later, I am happy. My anxiety is low, and I have found ways to cope. I am not waiting for the pen to drop… where I fall back into feeling depressed and hopeless, but not knowing why... Overall, I feel better.
Cerebral (the platform) has been great… but it was Dr.Brown that changed my life. I am forever appreciative.
Reply from Cerebral2025-08-12
Hello Journey,
We appreciate your positive feedback about Cerebral, and your clinician! It's heartening to hear that you had a good experience with us, as our team consistently strives to provide high-quality care and service.
Your kind words motivate us to keep pushing the bar higher.
Thank you again for your encouraging review. If you need further assistance or have any questions, please feel free to reach out. We're always ready to help.
Warm regards,
Customer Engagement Team, Cerebral
The therapist I had was amazing but the company dropped me as soon as they found out I had Medicaid. Even though I was paying out of pocket! (And the only reason they found out is bc I checked to see if the monthly fees would be covered by my insurance! What a mistake!)
When’s the next class action suit against them so they can count me IN.
Of course they post a kind reply here and ask me to email them. Basically there’s nothing they can do BUT I bet they won’t refund my monthly fees since I had Medicaid THE ENTIRE TIME I WAS SIGNED UP WITH THEM. So no, the situation was NOT resolved and I WILL be participating in the next class action suit against them. DO NOT REPLY or ask me for anymore info, Cerebral, unless you’re replying to say my refund is being processed.
Reply from Cerebral2025-08-12
Hello,
We appreciate you taking the time to share your feedback with us. We understand that your experience fell short of our standard of care, and we sincerely apologize for any inconvenience caused. Our team is dedicated to addressing your concerns and finding the best possible solution for you.
I’ll send you a form through Trustpilot where you can provide us additional information, such as the email address linked to your account, so that we can reach you directly to determine how we can best support you.
Best regards,
Customer Engagement Team, Cerebral
Highly qualified professional, easy access. Covered by insurance. I’ve put off therapy for years because of obstacles to care. This platform has erased those obstacles and I’m on my way to recovery!!!
Reply from Cerebral2025-08-11
Hello Paul,
We appreciate your positive feedback about Cerebral! It's heartening to hear that you had a good experience with us, as our team consistently strives to provide high-quality care and service.
Your kind words motivate us to keep pushing the bar higher.
Thank you again for your encouraging review. If you need further assistance or have any questions, please feel free to reach out. We're always ready to help.
Warm regards,
Customer Engagement Team, Cerebral
I absolutely LOVE my mental health team here at Cerebral! My therapist was able to see me so quickly, there was no waiting for months. The psychiatrist was the same way! I got an appointment right away and was able to get started back on my meds very quickly.
Reply from Cerebral2025-08-11
Dear Christina,
Thank you for choosing to share your positive feedback about Cerebral, and your clinicians! Our team strives to provide high-quality care and service, so it is encouraging to hear that you had such a good experience with us.
If you need further assistance or have any questions, please feel free to reach out. We're here to support you!
Kind regards,
Customer Engagement Team, Cerebral
I love love love Dr K. I could not have found a better person. So personable. So down to earth and can truly relate to me. Thx for everything. God bless.
Reply from Cerebral2025-08-07
Dear Dee,
Thank you for taking the to time to share your positive feedback about Cerebral, and your clinician! It's encouraging to hear that you had a good experience with us, as our team consistently strives to provide high-quality care and service.
If you need further assistance or have any questions, please feel free to reach out. We are here to support you.
Kind regards,
Customer Engagement Team, Cerebral
I had tried in person therapy locally, but despite the kind nature of my previous therapist, I didn't get the help and support I needed. After looking up multiple online therapy options, Cerebral stood out the most to me. I was paired with Dr. Monzon and my experience has been absolutely wonderful. We've been working together for over a month now and I look forward to every session. She gives me great feedback, eye opening exercises, and asks wonderful questions that make me think and realize new thing.
Reply from Cerebral2025-08-07
Hello J PM,
We appreciate your positive feedback about Cerebral! It's heartening to hear that you had a good experience with us, as our team consistently strives to provide high-quality care and service.
Your kind words motivate us to keep pushing the bar higher.
Thank you again for your encouraging review. If you need further assistance or have any questions, please feel free to reach out. We're always ready to help.
Warm regards,
Customer Engagement Team, Cerebral
I've been working with Cerebral for just over 3 years now. I can't say enough good things about the entire team. They're convenient, quick, accessible and accepted by my insurance 😊 Megan Kenny, the prescriber I've been working with, has definitely made the most difficult time of my life so much easier! Thank you so much!
Reply from Cerebral2025-08-06
Dear Eric,
Thank you for choosing to share your positive feedback about Cerebral and your clinician. It's heartening to hear that you had a good experience with us, as our team consistently strives to provide high-quality care and service.
If you need further assistance or have any questions, please feel free to reach out. We're here to support you!
Best regards,
Customer Engagement Team, Cerebral
I love love love Honeymae!!! I do not vibe much w therapists but I connected with her right away. She is such a great listener and she really cares!! I have learned so much from her - she has given me helpful tools to cope with anxiety and food disorder. Highly recommend.
Reply from Cerebral2025-08-07
Hello Sonni,
We appreciate your positive feedback about Cerebral, and your clinician! It's heartening to hear that you had a good experience with us, as our team consistently strives to provide high-quality care and service.
Your kind words motivate us to keep pushing the bar higher.
Thank you again for your encouraging review. If you need further assistance or have any questions, please feel free to reach out. We're always ready to help.
Warm regards,
Customer Engagement Team, Cerebral
Cerebral has been a life-changer. The ease of scheduling and the availability of the prescribers is what keeps me here!
Reply from Cerebral2025-08-06
Hello Laurie,
We appreciate your positive feedback about Cerebral! It's heartening to hear that you had a good experience with us, as our team consistently strives to provide high-quality care and service.
Your kind words motivate us to keep pushing the bar higher.
Thank you again for your encouraging review. If you need further assistance or have any questions, please feel free to reach out. We're always ready to help.
Warm regards,
Customer Engagement Team, Cerebral
Wish I could give this service a 0 star, I was wary about it due to Reddit reviews and their lawsuit history. I was shocked at how few questions I was asked by my provider before being prescribed double the recommended starting dose of a psych med with the possibility of serious side effects if not titrated slowly. (Standard 25 - 50 - 75 - 100mg increasing every 2 weeks) While I was prescribed 50 mg and told to increase to 100 at the end of week one.
On top of that, the service is quoted at $180 per 3 month period with a check in with your provider. What they do not add is that your “doctor” can schedule additional check ins seemingly whenever they choose. Each of these additional sessions will result in an $80 charge, if you’d like to cancel the check in it will be a $50 cancellation fee. So $180 per 3 months quickly can become upwards of $180 a month. I cannot warn against this service enough
Reply from Cerebral2025-08-04
Dear Calico Jacke,
Thank you for bringing this to our attention. We sincerely apologize for the billing issues you encountered and we thank you for also sharing your concerns about your medication. We empathize with your concerns and understand the importance of getting a medication that is right for you.
Please look out for an email from our Client Engagement Team directly for further support. If you are unable to locate the email, please contact us at [email protected] to provide more information so our dedicated team can work to resolve this matter as quickly as possible.
We also wanted to explain that if a session is rescheduled or cancelled at least 24 hours before the scheduled session, there is no added fee! More information on Cerebral’s current plan offerings can be located on our website at https://cerebral.com/.
Your satisfaction is our priority, and we appreciate your patience as we address this issue.
Warm regards,
Customer Engagement Team, Cerebral
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