Cerebral provides high-quality online therapy and responsible access to mental health medication. Affordable treatment plans and our user-friendly app allow you to get the mental health support you need easily. Mental Wellness Designed for You: You’ll get a personalized plan from a therapist, prescriber, or both in a safe and judgment-free space.We’re invested in your progress: Most online mental health platforms connect you with a clinician without a clear goal for your treatment. With Cerebral, you’ll always know where you’re going. Your therapist or prescriber will map a plan with you and give you the support you need to reach important milestones for your mental health. We’ll get to know you: Whether you need Therapy, Medication, or both, you’ll choose a clinician who specializes in your needs and schedule an intake session to get to know each other. You’ll get a personalized plan: Create a treatment plan together, specific to your goals. Take monthly assessments and track progress over time.Set milestones for feeling better: After 90 days of care, reflect on your progress and check in with your team to evaluate your progress.
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Is Cerebral legit?
Cerebral (cerebral.com) has a 4.3 out of 5 rating on OK.one, based on 199 user reviews collected here. It is listed under Health & Medical and its reputation is good. 83% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, User experience, Price. Last updated 2026-09-02.
What reviewers say
AI generated
Reviewers had a great experience with this company, noting the exceptionally effective care they received. Customers frequently praise the knowledgeable staff and dedicated therapists for being incredibly compassionate, attentive, and genuinely helpful throughout their personal mental health journeys. People also find the online platform very easy to navigate and truly appreciate having convenient, affordable access to professional treatment options.
Though some reviewers were not happy with unexpected provider changes and sudden communication issues regarding recent platform policy updates. A few individuals also experienced frustrating difficulties reaching customer support representatives or properly managing their online appointment scheduling processes.
Auto-generated from all reviews of this business. For reference only.
It was going to take almost 18 months to get a psychiatrist appointment in Chicago under my insurance and when I found Cerebral, not only did I get the correct diagnosis, I’ve had an amazing support team through the experience, my meds are always on-time, it’s so easy to use. It’s honestly changed my life. I’ve been using them for 4 years now.
Reply from Cerebral2025-10-06
Dear Brody,
Thank you for choosing to share your positive feedback about Cerebral! We are greatly encouraged to hear about your experience with us, as our team consistently strives to provide high-quality care and service.
Please do not hesitate to reach out if you ever have any questions, or if you need support. We're here to help!
Kind regards,
Customer Engagement Team, Cerebral
On my first visit my provider listened to my concerns and worked with me to find a treatment that would work. She was kind and knowledgeable. The process was so easy. I was able to pick up my meds from a local pharmacy the same day.
Reply from Cerebral2025-10-06
Hello Samantha,
We appreciate your positive feedback about Cerebral, and your clinician! It's heartening to hear that you had a good experience with us, as our team consistently strives to provide high-quality care and service.
Your kind words motivate us to keep pushing the bar higher.
Thank you again for your encouraging review. If you need further assistance or have any questions, please feel free to reach out. We're always ready to help.
Warm regards,
Customer Engagement Team, Cerebral
Doctor is great! Dr listened to my concerns and assessed. I was happy with the outcome and excited to get better.
Reply from Cerebral2025-10-07
Dear Lehua,
We appreciate your positive feedback about Cerebral! It's heartening to hear that you had a good experience with us, as our team consistently strives to provide high-quality care and service.
Your kind words motivate us to keep pushing the bar higher.
Thank you again for your encouraging review. If you need further assistance or have any questions, please feel free to reach out. We're always ready to help.
Warm regards,
Customer Engagement Team, Cerebral
I made such a great connection with my original provider and was extremely distraught she left the platform out of the blue. I was super nervous on having to build rapport with a new provider. Since changing to my current provider Maribeth it has been a cake walk starting from our first session. Talking to her is like catching up with an old friend. I highly HIGHLY recommend this service to anyone that is on the fence on making that first step on their journey to a better you. Only reason for docking a star is from the jumping of providers.
Reply from Cerebral2025-10-03
Dear Stephanie,
We appreciate your positive feedback about Cerebral, and we thank you for taking the time to express your concerns regarding your experience as well! It's heartening to hear that you had a good experience overall with us, as our team consistently strives to provide high-quality care and service.
Your kind words motivate us to keep pushing the bar higher.
Thank you again for your encouraging review. If you need further assistance or have any questions, please feel free to reach out. We're always ready to help.
Kind regards,
Customer Engagement Team, Cerebral
Maribeth Jenkins is amazing, very caring and informative.
Reply from Cerebral2025-09-29
Hello Tracey,
We appreciate your positive feedback about Cerebral, and your clinician! It's heartening to hear that you had a good experience with us, as our team consistently strives to provide high-quality care and service.
If you need further assistance or have any questions, please feel free to reach out. We're always ready to help.
Warm regards,
Customer Engagement Team, Cerebral
Mrs.Natalie has been amazing! I have been with her for over a year now, and you can tell she truly cares about her clients mental health. She has had such patience with me throughout my journey of working through mental health, along with finding the right medication. This is an amazing company for all your needs!
Reply from Cerebral2025-09-24
Dear Hannah,
We appreciate your positive feedback about Cerebral, and your clinician! It's heartening to hear that you had a good experience with us, as our team consistently strives to provide high-quality care and service.
If you need further assistance or have any questions, please feel free to reach out. We're always ready to help.
Warm regards,
Customer Engagement Team, Cerebral
I’ve had such a positive experience with Cerebral. The journaling feature is incredibly helpful, and I love that my therapist can review entries before our sessions. The regular depression and anxiety check-ins make it easy to see my progress, and mindfulness has truly been life-changing for me. Managing prescriptions is straightforward, and the virtual format makes therapy possible with my busy schedule. I’ve tried other therapy apps, but Cerebral has been the most effective and supportive. Highly recommend!
Reply from Cerebral2025-09-24
Hello Joslyn,
Thank you for taking the time to share your positive feedback about Cerebral! It's heartening to hear that you had a good experience with us, as our team consistently strives to provide high-quality care and service.
Your kind words motivate us to keep pushing the bar higher.
Thank you again for your encouraging review. If you need further assistance or have any questions, please feel free to reach out. We're here to support you!
Kind regards,
Customer Engagement Team, Cerebral
Expert Mental Health Care that's accessible and affordable...
I love the vast array of professional therapists from which I am able to choose that take my health insurance. I can only afford to take care of myself and my mental health as I hope and deserve because I can afford my copays. I had to change therapists recently due to my original therapist's unavailability to me on weekends and evenings (now that I am back in my classroom), and it took me no time at all to transition into a wonderful safe space of peace and growth with my new therapist. I first tried Cerebral because I was invited to try one free month of Cerebral because I was named a Fellow in the San Antonio Spurs Community Leadership Institute for Teachers. I will be FOREVER grateful for this life-altering free trial because I never imagined that I needed this in my life. Now, at the age of 50, I am trying mental health care for the first time in my life and thriving in ways I never could've fathomed. Thank you, Cerebral, for making mental health care accessible, affordable, and excellent. This teacher doesn't know where she'd be without it. <3
Reply from Cerebral2025-09-22
Dear Lucinda,
Thank you for taking the time to share your positive feedback about Cerebral! We are greatly encouraged to hear that you had such a good experience with us, as our team consistently strives to provide high-quality care and service.
Your kind words motivate us to keep pushing the bar higher.
Thank you again for your encouraging review. If you need further assistance or have any questions, please feel free to reach out. We're here to support you!
Kind regards,
Customer Engagement Team, Cerebral
I cant thank Cerebral and my therapist enough. Being able to get help right from my couch has been amazing! I have become whole again. Thank you!!!
Reply from Cerebral2025-09-22
Hello Lisa,
We appreciate your positive feedback about Cerebral, and your clinician! It's heartening to hear that you had a good experience with us, as our team consistently strives to provide high-quality care and service.
If you need further assistance or have any questions, please feel free to reach out. We're always ready to help.
Warm regards,
Customer Engagement Team, Cerebral
My therapist has helped me see and realize things about myself that I never would have even thought about until I met Tyshauna
Reply from Cerebral2025-09-19
Hello Selina,
We appreciate your positive feedback about Cerebral! It's heartening to hear that you had a good experience with us, as our team consistently strives to provide high-quality care and service.
Your kind words motivate us to keep pushing the bar higher.
Thank you again for your encouraging review. If you need further assistance or have any questions, please feel free to reach out. We're always ready to help.
Warm regards,
Customer Engagement Team, Cerebral
I’ve had a good experience with them… good experience
I’ve had a good experience with them combined with work school and being a parent is the most convenient I would recommend
Reply from Cerebral2025-09-19
Dear Jordan,
Thank you for taking the time to share about your positive experience with Cerebral! Our team consistently strives to provide high-quality care and service, so it's encouraging to hear of your good experience!
If you need further assistance or have any questions, please feel free to reach out. We're here to support you.
Best regards,
Customer Engagement Team, Cerebral
Dr Fehl really listened to my concerns and was very professional. Told me about all the possible side effects etc. that could come with the new medication.
Reply from Cerebral2025-09-18
Hello Alissa,
Thank you for sharing your positive feedback about Cerebral, and your clinician! We're encouraged to hear about your good experience with us, as our team aims to provide high-quality care and service to all clients.
Should you need further support or have any questions, please do not hesitate to reach out! We're here to support you!
Kind regards,
Customer Engagement Team, Cerebral
I have been using Cerebral since April of 2021. I have had nothing but positive results from the meds I was prescribed. My current prescriber is wonderful and listens to everything I explain to her. I've had many prescribers over the last few years and have had nothing but kindness and understanding from them all.
Reply from Cerebral2025-09-17
Dear Janice,
Thank you for choosing to share your positive feedback about Cerebral! It's great to hear of your ongoing good experience with us, as our team consistently strives to provide high-quality care and service.
If you need further assistance or have any questions, please feel free to reach out. We're here to support you!
Kind regards,
Customer Engagement Team, Cerebral
I was nervous at first but after finding the right therapist (which didn't take long at all) I feel better about my mental state and I truly thank Cerebral's team and support
Reply from Cerebral2025-09-18
Dear Sarena,
We appreciate your positive feedback about Cerebral! It's heartening to hear that you had a good experience with us, as our team consistently strives to provide high-quality care and service.
Your kind words motivate us to keep pushing the bar higher.
Thank you again for your encouraging review. If you need further assistance or have any questions, please feel free to reach out. We're always ready to help.
Warm regards,
Customer Engagement Team, Cerebral
I am currently with Cerebral and
I've noticed genuine progress in managing my anxiety and overall mental wellness. It’s assuring to know support is just a few clicks away. I highly recommend this service to anyone looking for accessible, compassionate, and professional mental health care.
Reply from Cerebral2025-09-17
Hello Diane,
We appreciate your positive feedback about Cerebral! It's heartening to hear that you had a good experience with us, as our team consistently strives to provide high-quality care and service.
Your kind words motivate us to keep pushing the bar higher.
Thank you again for your encouraging review. If you need further assistance or have any questions, please feel free to reach out. We're always ready to help.
Warm regards,
Customer Engagement Team, Cerebral
I was skeptical at first. But after a year of consistent, professional, and effective service and zero issue with my medications, I can safely say that Cerebral is worth it. My crippling depression is under control and my brain is working normally again.
Reply from Cerebral2025-09-15
Hello Andrea,
We appreciate your positive feedback about Cerebral! It's heartening to hear that you had a good experience with us, as our team consistently strives to provide high-quality care and service.
Your kind words motivate us to keep pushing the bar higher.
Thank you again for your encouraging review. If you need further assistance or have any questions, please feel free to reach out. We're always ready to help.
Warm regards,
Customer Engagement Team, Cerebral
I love my prescriber. She is informative, smart, and so helpful. She listens to me and tries to find ways to help alleviate my symptoms. I'm so grateful for cerebral. They keep me up to date on appointments and medications with no hassle at all.
Reply from Cerebral2025-09-12
Hello Elizabeth,
We appreciate your positive feedback about Cerebral, and your clinician! It's heartening to hear that you had a good experience with us, as our team consistently strives to provide high-quality care and service.
Your kind words motivate us to keep pushing the bar higher.
Thank you again for your encouraging review. If you need further assistance or have any questions, please feel free to reach out. We're always ready to help.
Warm regards,
Customer Engagement Team, Cerebral
My physician is incredible! She has listened to and heard me from the very beginning. Love how easy it is to use the app.
Reply from Cerebral2025-09-10
Dear Savannah,
We greatly appreciate your positive feedback about Cerebral, and your clinician! Your kind words motivate us to keep pushing the bar higher.
Should you need further assistance or have any questions, please feel free to reach out. We're here to help!
Best regards,
Customer Engagement Team, Cerebral
I love my prescriber! She’s a great listener and understood my needs. I was able to be seen quickly. I also like the Cerebral app. It’s easy to use and I like being able to get my prescriptions through it as well.
Reply from Cerebral2025-09-09
Hello Morgan,
We appreciate your positive feedback about Cerebral, and your clinician! It's heartening to hear that you had a good experience with us, as our team consistently strives to provide high-quality care and service.
If you need further assistance or have any questions, please feel free to reach out. We're always ready to help.
Warm regards,
Customer Engagement Team, Cerebral
They do not care about clients or helping they only care about getting money from insurances. Then when they don’t they kick you out of services and pretend to care. Don’t recommend.
Reply from Cerebral2025-09-09
Hello Ariel,
Thank you for bringing this to our attention. We sincerely apologize for the billing issues you encountered. We understand how frustrating that can be, and we want to make things right for you.
We understand that your experience fell short of our standard of care, and we sincerely apologize for any inconvenience caused. Our team is dedicated to addressing your concerns and finding the best possible solution for you.
I’ll send you a form through Trustpilot where you can provide us additional information, such as the email address linked to your account, so that we can reach you directly to determine how we can best support you.
Warm regards,
Customer Engagement Team, Cerebral
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