Cerebral provides high-quality online therapy and responsible access to mental health medication. Affordable treatment plans and our user-friendly app allow you to get the mental health support you need easily. Mental Wellness Designed for You: You’ll get a personalized plan from a therapist, prescriber, or both in a safe and judgment-free space.We’re invested in your progress: Most online mental health platforms connect you with a clinician without a clear goal for your treatment. With Cerebral, you’ll always know where you’re going. Your therapist or prescriber will map a plan with you and give you the support you need to reach important milestones for your mental health. We’ll get to know you: Whether you need Therapy, Medication, or both, you’ll choose a clinician who specializes in your needs and schedule an intake session to get to know each other. You’ll get a personalized plan: Create a treatment plan together, specific to your goals. Take monthly assessments and track progress over time.Set milestones for feeling better: After 90 days of care, reflect on your progress and check in with your team to evaluate your progress.
Written by the business, not verified by us.
Is Cerebral legit?
Cerebral (cerebral.com) has a 4.3 out of 5 rating on OK.one, based on 199 user reviews collected here. It is listed under Health & Medical and its reputation is good. 83% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, User experience, Price. Last updated 2026-09-02.
What reviewers say
AI generated
Reviewers had a great experience with this company, noting the exceptionally effective care they received. Customers frequently praise the knowledgeable staff and dedicated therapists for being incredibly compassionate, attentive, and genuinely helpful throughout their personal mental health journeys. People also find the online platform very easy to navigate and truly appreciate having convenient, affordable access to professional treatment options.
Though some reviewers were not happy with unexpected provider changes and sudden communication issues regarding recent platform policy updates. A few individuals also experienced frustrating difficulties reaching customer support representatives or properly managing their online appointment scheduling processes.
Auto-generated from all reviews of this business. For reference only.
What people say
L
Laura Estrada · 1 review · Experienced 2025-12-15 ·
★★★★★
A Simple Solution
When you're struggling with your mental health, the last thing you're gonna be able to do is deal with insurance, doctors, and pharmacies. Cerebral makes it easy and simple to get help when you need it most.
Reply from Cerebral2025-12-15
Hello Laura,
We appreciate your positive feedback about Cerebral! It's heartening to hear that you had a good experience with us, as our team consistently strives to provide high-quality care and service.
Your kind words motivate us to keep pushing the bar higher.
Thank you again for your encouraging review. If you need further assistance or have any questions, please feel free to reach out. We're always ready to help.
Warm regards,
Customer Engagement Team, Cerebral
M
Matt Inman · 1 review · Experienced 2025-12-10 ·
★★★★★
First time using Cerebral
First time using Cerebral. I chose them, because Forbes named them as their top choice for mental health telehealth. The things I like include: the speed and ease of setting up an appt, as well as the provider I found.
However, there are a couple things I'm not particularly fond of. The main issue with me is not having a bio next to the provider. That makes zero sense to me, especially regarding mental health. I had to find out who my provider was through a competitor's website. Secondly, way too many notifications. I've gotten 3 notifications already in my first 48 hours just regarding completing this review. Some of the notifications are excessive. Lastly, getting an automatic reply from AI stating it'll be 24-48 hours in which I'll get a reply from anyone regarding a major question about my medications doesn't give me a lot of confidence.
Overall, I'll willing to try it out for a while and go from there. However, there might be a chance of me switching to a competitor down the road.
Reply from Cerebral2025-12-11
Dear Matt,
Thank you for taking the time to share both your positive feedback surrounding the ease of setting up an appointment and your chosen provider, as well as expressing your concerns about your recent experience. Your feedback is invaluable, and we are committed to understanding your perspective better.
We do have each of our clinician's biographies listed on our website (https://cerebral.com/find-a-prescriber / https://cerebral.com/find-a-therapist) and you should have been presented with the option to review these biographies when selecting a provider, so I'm very sorry this didn't happen.
As for notifications, you do have the option to edit how/if you receive notifications from Cerebral and we would be happy to walk you through these options via email.
We do send an automatic message once a message is received via the Cerebral message center, just letting clients know to expect a response soon, and we also immediately include emergency resources, should they be needed.
To help us address each of these issues effectively, please look out for an email from our Client Engagement Team directly so we can provide you with further support. We are committed to resolving these matters and demonstrating the high standard of care you deserve in all of your interactions with our team.
Kind regards,
Customer Engagement Team, Cerebral
I’ve had a great experience with this company. I love my therapist. The doctors are kind. They truly care about your mental health and it’s like having a support group and everyone needs a support group. I also love that I’m able to see my providers schedule and pick a schedule on my own with no third-party in between us. It’s amazing Sometimes they even have appointments available on the weekends, which is really nice when you have a tight schedule. I highly recommend this company.
Reply from Cerebral2025-12-11
Hello Maimounatou,
Thank you for sharing your positive feedback about Cerebral! It's heartening to hear that you had a good experience with us, as our team consistently strives to provide high-quality care and service.
Your kind words motivate us to keep pushing the bar higher.
Thank you again for your encouraging review. If you need further assistance or have any questions, please feel free to reach out. We're always ready to help.
Warm regards,
Customer Engagement Team, Cerebral
j
joel lidz · 16 reviews · Experienced 2025-12-10 ·
★★★★★
Ii have an appt and have gotten no…
Ii have an appt and have gotten no contact info
Reply from Cerebral2025-12-10
Hello Joel,
We appreciate you reaching out and apologize for any troubles you have faced in attempting to use our services.
To allow us to provide you with the best support, please look out for an email from our Client Engagement Team directly. Sharing more details will allow us to investigate and resolve the problem effectively to ensure a smooth experience for you moving forward. We look forward to the opportunity to assist you further.
Warm regards,
Customer Engagement Team, Cerebral
M
M Bogie · 1 review · Experienced 2025-12-09 ·
★★★★★
met with a provider for the first time…
met with a provider for the first time today after learning I would no longer be able to receive my prescriptions for anxiety through k health. which you guessed it.. GAVE ME ANXIETY. the provider I met with was very kind and made the whole process easy to understand. thanks!
Reply from Cerebral2025-12-10
Dear M Bogie,
We appreciate your positive feedback about Cerebral, and your clinician! It's heartening to hear that you had a good experience with us, as our team consistently strives to provide high-quality care and service.
Your kind words motivate us to keep pushing the bar higher.
Thank you again for your encouraging review. If you need further assistance or have any questions, please feel free to reach out. We're always ready to help.
Kind regards,
Customer Engagement Team, Cerebral
Hello Brooks,
We appreciate your positive feedback about Cerebral! It's heartening to hear that you had a good experience with us, as our team consistently strives to provide high-quality care and service.
If you need further assistance or have any questions, please feel free to reach out. We're always ready to help.
Warm regards,
Customer Engagement Team, Cerebral
L
Laura P · 3 reviews · Experienced 2025-12-03 ·
★★★★★
Convenient and efficient
My provider has honed in on the perfect combo of medications. She is efficient and a good listener.
The service itself has worked really well for my situation. I live in a rural community with limited psych providers, and it has been wonderful to have convenient access to a trained professional. I have recommended Cerebral to many friends seeking care.
Reply from Cerebral2025-12-04
Hello Laura,
We appreciate your positive feedback about Cerebral! It's heartening to hear that you had a good experience with us, as our team consistently strives to provide high-quality care and service.
Your kind words motivate us to keep pushing the bar higher.
Thank you again for your encouraging review, and for recommending us to loved ones. If you need further assistance or have any questions, please feel free to reach out. We're always ready to help.
Warm regards,
Customer Engagement Team, Cerebral
Makes essential healthcare easy for me, whereas it is not readily available where I mobe
Reply from Cerebral2025-12-03
Hello Sheila,
We appreciate your positive feedback about Cerebral! It's heartening to hear that you had a good experience with us, as our team consistently strives to provide high-quality care and service.
Your kind words motivate us to keep pushing the bar higher.
Thank you again for your encouraging review. If you need further assistance or have any questions, please feel free to reach out. We're always ready to help.
Warm regards,
Customer Engagement Team, Cerebral
j
jimnz_x_ · 1 review · Experienced 2025-11-10 ·
★★★★★
Love this service
Katia, you’ve been amazing from the jump! You let me jump all over the map with my issues but then you reel me back in. My favorite thing was my homework, it really made me dive deep into the past. Thanks so much for what you do, it’s truly God’s work. My medication specialist Ainsley is great too. Great listener, thorough and understanding. I’ve recommended Cerebral to all!
Reply from Cerebral2025-12-03
Dear jimnz x,
Thank you for taking the time to share your positive feedback about Cerebral, and your clinicians! It's heartening to hear that you had a good experience with us, as our team consistently strives to provide high-quality care and service.
If you need further assistance or have any questions, please feel free to reach out. We're here to support you!
Kind regards,
Customer Engagement Team, Cerebral
Extremely Misleading Billing Practices + Zero Accountability
I really wanted to like this company, but my experience has been overwhelmingly disappointing. I was quoted one price before my appointment — a “max estimated cost” that was presented as transparent. After the visit, I was charged nearly $225, far above what I was led to believe the cost would be.
When I reached out for clarification, I was given mixed explanations, long delays, and ultimately told the charge couldn’t be corrected, even though the estimate was significantly off and they billed the wrong insurance. The tone shifted from “we’re here to help” to “there’s nothing we can do” very quickly.
I understand how insurance works, but what Cerebral is doing feels intentionally unclear and misleading. If your “estimate” ends up being essentially meaningless, then it’s not an estimate — it’s bait.
On top of that, communication felt dismissive and robotic. I was given contradictory information from multiple representatives, and every response felt like they were closing the door on the conversation instead of addressing legitimate concerns.
I would strongly caution anyone considering this service to check reviews and understand that your final cost may be far higher than what is presented upfront. I will not be returning as a patient. More interested in the money than helping people unfortunately.
Reply from Cerebral2025-12-02
Dear Jaylynn,
We appreciate your feedback regarding the billing and communication problems you faced. Your feedback is invaluable, and we are committed to understanding your perspective better.
For in-network insurance clients, our subscription fee is $0 per month + applicable copays/coinsurance to be later billed through insurance. The estimate presented to clients reads as “Max estimated cost per session, after your deductible”, as this is the estimated amount owed after an individual's deductible is met. You can contact your insurance provider directly for more information around your deductible!
I can absolutely see the frustration with your experience and want you to know that we are here to support you with any further questions you may have. If you are seeking additional support, please contact us at [email protected] so our dedicated team can work to support you further.
Kind regards,
Customer Engagement Team, Cerebral
r
renata MILLER · 3 reviews · Experienced 2025-11-26 ·
★★★★★
This was my very first therapy session…
This was my very first therapy session for my lifetime and this app made it so simple to sign up, book therapies, and answer questions. The therapist I chose is down to earth and easy to talk to.
Reply from Cerebral2025-12-02
Hello Renata,
We appreciate your positive feedback about Cerebral! It's heartening to hear that you had a good experience with us, as our team consistently strives to provide high-quality care and service.
Your kind words motivate us to keep pushing the bar higher.
Thank you again for your encouraging review. If you need further assistance or have any questions, please feel free to reach out. We're always ready to help.
Warm regards,
Customer Engagement Team, Cerebral
I've been working with Manpreet Mann on the Cerebral team for a couple of months. She really listens and cares to make sure I get the help I need. I highly recommend Cerebral for any mental health needs.
Reply from Cerebral2025-11-26
Hello Helen,
We appreciate your positive feedback about Cerebral, and your clinician! It's heartening to hear that you had a good experience with us, as our team consistently strives to provide high-quality care and service.
Your kind words motivate us to keep pushing the bar higher.
Thank you again for your encouraging review. If you need further assistance or have any questions, please feel free to reach out. We're always ready to help.
Warm regards,
Customer Engagement Team, Cerebral
L
Liam Williams · 1 review · Experienced 2025-11-24 ·
★★★★★
Professional , Intelligent Therapist
It's a relatively good company, therapist seem genuine and extremely professional!
Reply from Cerebral2025-11-25
Hello Liam,
We appreciate your positive feedback about Cerebral! It's heartening to hear that you had a good experience with us, as our team consistently strives to provide high-quality care and service.
If you need further assistance or have any questions, please feel free to reach out. We're always ready to help.
Warm regards,
Customer Engagement Team, Cerebral
L
Liam Williams · 3 reviews · Experienced 2025-06-12 ·
★★★★★
Suspicious Company.
I Last saw therapist Jazmin Williams- Yes she was super professional and nice, but I have gotten $325 dollars worth of bills, and that's just the bill for one charge. I never missed a session, I was never rude. I feel like this company is taking advantage of my insurance.
Reply from Cerebral2025-11-25
Dear Liam,
We appreciate you taking the time to share your feedback with us. We understand that your experience fell short of our standard of care, and we sincerely apologize for any inconvenience caused. For in-network insurance clients, our subscription fee is $0 per month + applicable copays/coinsurance to be later billed through insurance, but our team is dedicated to addressing your concerns and finding the best possible solution for you.
I’ll send you a form through Trustpilot where you can provide us additional information, such as the email address linked to your account, so that we can reach you directly to determine how we can best support you.
Best regards,
Customer Engagement Team, Cerebral
A
Andy G · 1 review · Experienced 2025-11-21 ·
★★★★★
Easy and Comfortable
My provider was kind and funny. I felt very comfortable sharing my story and my history with her. I got a very quick appointment that perfectly matched my schedule. I am very happy with my decision to use Cerebral.
Reply from Cerebral2025-11-24
Hello Andy,
Thank you for choosing to share your positive feedback about Cerebral, and your clinician! Our team aims to provide high-quality care and service, so we're encouraged to hear that you had such a good experience with us.
Please feel free to reach out with any questions or concerns you may have. We're here to support you!
Kind regards,
Customer Engagement Team, Cerebral
A
Ali Gardezi · 2 reviews · Experienced 2025-11-20 ·
★★★★★
As a Struggling Health Care…
As a Struggling Health Care Professional, I found Cerebral to be the Ideal Solution to my problems. I was taken care of with the Utmost Privacy & Discretion. Truly a closer following of the HIPAA laws could be found nowhere but on Cerebral.
Thank you
Reply from Cerebral2025-11-24
Dear Ali,
We appreciate your positive feedback about Cerebral! It's heartening to hear that you had a good experience with us, as our team consistently strives to provide high-quality care and service.
Your kind words motivate us to keep pushing the bar higher.
Thank you again for your encouraging review. If you need further assistance or have any questions, please feel free to reach out. We're always ready to help.
Warm regards,
Customer Engagement Team, Cerebral
R
Robin Oliveros · 2 reviews · Experienced 2025-11-14 ·
★★★★★
Happy I chose Cerebral
I am so glad that I made the decision to call a therapist from Cerebral. My therapist, Nakiba, is such a great therapist and has helped me work through my anxiety and depression and ADHD and if it weren’t for her, I wouldn’t know I had some of these symptoms so I’m very thankful that we will continue our therapy for quite some time because Therapy is good for this soul.
Reply from Cerebral2025-11-20
Hello Robin,
We appreciate your positive feedback about Cerebral, and your clinician! It's heartening to hear that you had a good experience with us, as our team consistently strives to provide high-quality care and service.
Your kind words motivate us to keep pushing the bar higher.
Thank you again for your encouraging review. If you need further assistance or have any questions, please feel free to reach out. We're always ready to help.
Warm regards,
Customer Engagement Team, Cerebral
H
Holly Frost · 1 review · Experienced 2025-11-11 ·
★★★★★
I LOVE my therapist! Cerebral took her from me!
Let me first say I LOVE my therapist!!! I found someone who I could connect with that has helped me SO MUCH! Recently Cerebral made a bunch of changes on the provider side of things, and I found out I'm going to be losing my therapist, which is HORRIBLE!!! You find someone you can develop a rapport with, start working through things and then get into a good place and then they are yanked away because of stupid paperwork. We have a mental health crisis in this country, and for those of us who are actively working on ourselves don't punish us when we are doing the work. As one of the FEW online therapy companies that takes my insurance this was DEVASTATING news for me. Cerebral you need to do better!
Reply from Cerebral2025-11-19
Hello Holly,
Thank you for taking the time to express both your positive feedback about your clinician, as well as your concerns regarding your recent experience. We sincerely apologize that your encounter fell short of the high standards we strive to maintain. Your feedback is invaluable, and we are committed to understanding your perspective better.
To help us address this issue effectively, please look out for an email from our Client Engagement Team directly. If you are unable to locate this email, please reach out to us at [email protected] so we can work with you to make this right. We are committed to resolving this matter and demonstrating the high standard of care you deserve in all of your interactions with our team.
Warm regards,
Customer Engagement Team, Cerebral
c
customer · 8 reviews · Experienced 2025-11-12 ·
★★★★★
Great service
Very easy to sign up. Received help right away. Counselors could not have been more kind and welcoming. I look forward to working with them.
Reply from Cerebral2025-11-14
Hello,
Thank you for choosing to share your positive feedback about Cerebral! We're happy to hear that you had a good experience with us, as our team consistently strives to provide high-quality care and service.
Please let us know if you need further assistance or have any questions. We're here to support you!
Kind regards,
Customer Engagement Team, Cerebral
T
Tiffany Jones · 2 reviews · Experienced 2025-11-13 ·
★★★★★
I really appreciate cerebral
I really appreciate the convenience of cerebral. The providers are prompt and professional with their appointments. I feel like I’m being taken care of and treated like a human being.
Reply from Cerebral2025-11-14
Dear Tiffany,
We appreciate your positive feedback about Cerebral! It's heartening to hear that you had a good experience with us, as our team consistently strives to provide high-quality care and service.
Your kind words motivate us to keep pushing the bar higher.
Thank you again for your encouraging review. If you need further assistance or have any questions, please feel free to reach out. We're always ready to help.
Warm regards,
Customer Engagement Team, Cerebral
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