Cerebral provides high-quality online therapy and responsible access to mental health medication. Affordable treatment plans and our user-friendly app allow you to get the mental health support you need easily. Mental Wellness Designed for You: You’ll get a personalized plan from a therapist, prescriber, or both in a safe and judgment-free space.We’re invested in your progress: Most online mental health platforms connect you with a clinician without a clear goal for your treatment. With Cerebral, you’ll always know where you’re going. Your therapist or prescriber will map a plan with you and give you the support you need to reach important milestones for your mental health. We’ll get to know you: Whether you need Therapy, Medication, or both, you’ll choose a clinician who specializes in your needs and schedule an intake session to get to know each other. You’ll get a personalized plan: Create a treatment plan together, specific to your goals. Take monthly assessments and track progress over time.Set milestones for feeling better: After 90 days of care, reflect on your progress and check in with your team to evaluate your progress.
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Is Cerebral legit?
Cerebral (cerebral.com) has a 4.3 out of 5 rating on OK.one, based on 199 user reviews collected here. It is listed under Health & Medical and its reputation is good. 83% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, User experience, Price. Last updated 2026-09-02.
What reviewers say
AI generated
Reviewers had a great experience with this company, noting the exceptionally effective care they received. Customers frequently praise the knowledgeable staff and dedicated therapists for being incredibly compassionate, attentive, and genuinely helpful throughout their personal mental health journeys. People also find the online platform very easy to navigate and truly appreciate having convenient, affordable access to professional treatment options.
Though some reviewers were not happy with unexpected provider changes and sudden communication issues regarding recent platform policy updates. A few individuals also experienced frustrating difficulties reaching customer support representatives or properly managing their online appointment scheduling processes.
Auto-generated from all reviews of this business. For reference only.
I enjoyed using this platform. I was wanting to start taking medication as soon as possible for my BPD. I was able to sign up for this platform, schedule an appointment and get prescribed medication all in the same day. It was a really simple and easy process.
Reply from Cerebral2026-03-02
Hello Aciana,
We appreciate your positive feedback about Cerebral! It's heartening to hear that you had a good experience with us, as our team consistently strives to provide high-quality care and service.
Your kind words motivate us to keep pushing the bar higher.
Thank you again for your encouraging review. If you need further assistance or have any questions, please feel free to reach out. We're always ready to help.
Warm regards,
Customer Engagement Team, Cerebral
I have been using Cerebral for years and I have enjoyed the care I continue to get. The staff has always been great at listening to my needs and seems to genuinely care about helping me.
Reply from Cerebral2026-02-26
Hello Amelia,
We appreciate your positive feedback about Cerebral! It's heartening to hear that you had a good experience with us, as our team consistently strives to provide high-quality care and service.
Your kind words motivate us to keep pushing the bar higher.
Thank you again for your encouraging review. If you need further assistance or have any questions, please feel free to reach out. We're always ready to help.
Warm regards,
Customer Engagement Team, Cerebral
I am extremely disappointed with Cerebral! I saw a Dr, then she canceled for follow up. I was charged !
I went to pharmacy to pick up meds and my refills had been closed out! I could not pick up vital mental health meds with significant side affects if not taken!
I go in to rebook and find that there is an error message indicating a problem with the drs licenses!!!
No warning. No contact. Just left me with no medication!!!
This is deplorable and I will not be paying my outstanding bill due to having to pay another Dr for the same meds!!
Reply from Cerebral2026-02-26
Hello Traci,
Thank you for sharing your concerns about your medication. We empathize with your concerns and understand the importance of having access to your medication. Your well-being is our top priority.
To provide you with the best possible support, please look out for a message and email from our Client Engagement Team directly. Our experienced team will carefully review your case and work closely with you to find a suitable solution. Your health and peace of mind are important to us, and we are here to help in any way we can.
Warm regards,
Customer Engagement Team, Cerebral
The convince of everything being in your phone and mailed to your door is a real game changer. The app can be a little buggy with new features as they roll out, however this doesnt effect the level of care you receive in the slightest.
Reply from Cerebral2026-02-19
Hello Austin,
We appreciate your positive feedback about Cerebral! It's heartening to hear that you had a good experience with us, as our team consistently strives to provide high-quality care and service.
We also appreciate you bringing these technical difficulties to our attention. We understand these types of issues can be frustrating, and we sincerely apologize for any inconvenience caused.
To allow us to provide you with the best support, please look out for an email from our Client Engagement Team directly. Sharing more details will allow us to investigate and resolve the problem effectively to ensure a smooth experience for you moving forward. We look forward to the opportunity to assist you further!
Warm regards,
Customer Engagement Team, Cerebral
I started cerebral almost 3 years ago now and it changed my life for the better. I have tried countless other therapist, programs, and medications with zero success. Then I came across cerebral postpartum from my second baby. I started medicine first and the prescriber listened to everything I had to say and got me on a working combo. I then started weekly therapy sessions and after 2 years of hard work I can say I no longer have active depression and can manage my anxiety.
Reply from Cerebral2026-02-18
Dear Brittney,
Thank you for taking the time to share your positive feedback about Cerebral, as well as your clinicians. It's encouraging to learn about your experience with us, as our team consistently strives to provide high-quality care and service to each and every client we work with.
Your feedback truly is impactful, and urges us to keep pushing the bar higher.
Please do not hesitate to reach out if you need further assistance, or have any questions. We're here to support you!
Kind regards,
Customer Engagement Team, Cerebral
M
Michael Miracle · 5 reviews · Experienced 2026-02-10 ·
★★★★★
Just what the doctor ordered
Since the last pandemic the landscape for mental health has changed, personally I feel it is for the better. Telehealth is an effective way for communication between a provider and a client. Allowing easy access for a client to access a provider is fundamental in addressing the mental health concerns of today. Unfortunately mental health still carries a stigma, one that will hopefully be changed soon due to the effects that this company Cerebral is making.
Reply from Cerebral2026-02-17
Hello Michael,
We appreciate your positive feedback about Cerebral! It's heartening to hear that you had a good experience with us, as our team consistently strives to provide high-quality care and service.
Your kind words motivate us to keep pushing the bar higher.
Thank you again for your encouraging review. If you need further assistance or have any questions, please feel free to reach out. We're always ready to help.
Warm regards,
Customer Engagement Team, Cerebral
My Psych Nurse, Karen, literally saved me! I was in crisis going manic over and over with my bipolar. Cerebral got me in right away with a provider that listened and helped me with my medication that made a HUGE difference. I highly recommend Cerebral!
Reply from Cerebral2026-02-13
Dear Brandie,
We appreciate your positive feedback about Cerebral, and your clinician! It's heartening to hear that you had a good experience with us, as our team consistently strives to provide high-quality care and service.
Your kind words motivate us to keep pushing the bar higher.
Thank you again for your encouraging review. If you need further assistance or have any questions, please feel free to reach out. We're always ready to help.
Warm regards,
Customer Engagement Team, Cerebral
S
Sofia Saulo · 1 review · Experienced 2026-02-08 ·
★★★★★
Starting coming here for depression & anxiety
I just started coming here when my aunt told me about it and I already love it my therapist is amazing and is straight up with me the app and using it online is so easy to do and they take so many insurances would recommend
Reply from Cerebral2026-02-10
Hello Sofia,
We appreciate your positive feedback about Cerebral! It's heartening to hear that you had a good experience with us, as our team consistently strives to provide high-quality care and service.
Your kind words motivate us to keep pushing the bar higher.
Thank you again for your encouraging review. If you need further assistance or have any questions, please feel free to reach out. We're always ready to help.
Warm regards,
Customer Engagement Team, Cerebral
M
Mary Rizzo · 1 review · Experienced 2026-01-31 ·
★★★★★
Just talk
I love my therapist she gets me and that's wonderful
Reply from Cerebral2026-02-09
Hello Mary,
Thank you for choosing to share your positive feedback about Cerebral, and your clinician! We're encouraged to hear that you had a good experience with us, as our team consistently strives to provide high-quality care and service.
If you need further assistance or have any questions, please feel free to reach out. We're here to support you!
Kind regards,
Customer Engagement Team, Cerebral
B
Barbara Alves · 1 review · Experienced 2026-02-06 ·
★★★★★
Excellent experience
I’ve used other mental health platforms in the past, including Talkiatry, but I never truly felt seen or supported until I started using Cerebral. The platform is easy to use, well organized, and genuinely patient focused.
I’m especially grateful for my nurse practitioner, Anna Ladler. She is thoughtful, compassionate, and truly listens. I feel supported, understood, and cared for in a way I hadn’t experienced before. Cerebral has made a real difference for me, and I highly recommend it.
Reply from Cerebral2026-02-09
Hello Barbara,
We appreciate your positive feedback about Cerebral, and your clinician! It's heartening to hear that you had a good experience with us, as our team consistently strives to provide high-quality care and service.
Your kind words motivate us to keep pushing the bar higher.
Thank you again for your encouraging review. If you need further assistance or have any questions, please feel free to reach out. We're always ready to help.
Warm regards,
Customer Engagement Team, Cerebral
I always feel like they do a good job actually listening to what you're saying and what you need. That's hard to come by in my opinion.
Reply from Cerebral2026-01-23
Hello Elia,
We appreciate your positive feedback about Cerebral! It's heartening to hear that you had a good experience with us, as our team consistently strives to provide high-quality care and service.
Your kind words motivate us to keep pushing the bar higher.
Thank you again for your encouraging review. If you need further assistance or have any questions, please feel free to reach out. We're always ready to help.
Warm regards,
Customer Engagement Team, Cerebral
V
Victoria · 2 reviews · Experienced 2026-01-21 ·
★★★★★
Initially enjoyed my experience with…
Initially enjoyed my experience with cerebral; however, they’ve changed get the way they bill insurance due to “detailed review and complex decisions required to manage my health” which is absurd because neither my medication nor my dosage changed yet cerebral is charging me and my insurance company 25% more than they have in the past. A 10 minute call with a provider to confirm that my meds are working is not complex and it’s NOT detailed.
Reply from Cerebral2026-01-21
Dear Victoria,
Thank you for taking the time to share your feedback with us. We understand that your experience fell short of our standard of care, and we sincerely apologize for any inconvenience caused. Our team is dedicated to addressing your concerns and finding the best possible solution for you.
I’ll send you a form through Trustpilot where you can provide us additional information, such as the email address linked to your account, so that we can reach you directly to determine how we can best support you.
Best regards,
Customer Engagement Team, Cerebral
B
Benjamin Vest · 3 reviews · Experienced 2026-01-21 ·
★★★★★
It helped me tremendously
Been a good experience for me.
Reply from Cerebral2026-01-22
Hi Benjamin,
We truly appreciate you sharing your positive feedback about Cerebral! It's encouraging to hear that you had a good experience with us, as our team consistently strives to provide high-quality care and service.
Please feel free to reach out if you need further assistance or have any question. We're here to support you!
Kind regards,
Customer Engagement Team, Cerebral
Their support and prescribers are very professional. I’m enjoying!
Reply from Cerebral2026-01-22
Dear Dayane,
Thank you for taking the time to share your positive feedback about Cerebral, and your clinicians!
If you need further assistance or have any questions, please feel free to reach out. We're always ready to help.
Warm regards,
Customer Engagement Team, Cerebral
B
Brian Ferris · 1 review · Experienced 2026-01-20 ·
★★★★★
From the start
From the start, Cerebral has been great. I have had the help and guidance I’ve needed and been treated really great the whole time. I strongly recommend Cerebral to anybody be thinking about it. Don’t hesitate, don’t wait. You’ll be so happy you did.
Reply from Cerebral2026-01-21
Hello Brian,
Thank you for taking the time to share your positive feedback about Cerebral! It's heartening to hear that you had a good experience with us, as our team consistently strives to provide high-quality care and service.
Your kind words motivate us to keep pushing the bar higher.
Thank you again for your encouraging review. If you need further assistance or have any questions, please feel free to reach out. We're always ready to help.
Best regards,
Customer Engagement Team, Cerebral
E
Ego Ipse · 1 review · Experienced 2026-01-18 ·
★★★★★
Absolutely best choice i've made so far…
Absolutely best choice i've made so far this year. I love it.
Reply from Cerebral2026-01-20
Dear Ego Ipse,
Thank you for choosing to share your positive feedback about Cerebral! Your kind words motivate us to keep pushing the bar higher.
If you need further assistance or have any questions, please feel free to reach out. We're here to support you!
Kind regards,
Customer Engagement Team, Cerebral
J
Jaclyn · 3 reviews · Experienced 2026-01-16 ·
★★★★★
Cerebral not only offers the…
Cerebral not only offers the convenience of my psych appointments but they offer therapy and medication delivery services. I never have trouble scheduling and the customer support I have received is unparalleled. This is my 3rd year with Cerebral.
Reply from Cerebral2026-01-20
Hello Jaclyn,
We appreciate your positive feedback about Cerebral! It's heartening to hear that you had a good experience with us, as our team consistently strives to provide high-quality care and service.
Your kind words motivate us to keep pushing the bar higher.
Thank you again for your encouraging review. If you need further assistance or have any questions, please feel free to reach out. We're always ready to help.
Warm regards,
Customer Engagement Team, Cerebral
A
Anna · 1 review · Experienced 2026-01-07 ·
★★★★★
Great for traveling professionals
Absolutely love cerebral as I travel for work. They are easily accessible and I’m so happy to get to work with Sean again towards my mental health goals
Reply from Cerebral2026-01-08
Hello Anna,
We appreciate your positive feedback about Cerebral! It's heartening to hear that you had a good experience with us, as our team consistently strives to provide high-quality care and service.
Your kind words motivate us to keep pushing the bar higher.
Thank you again for your encouraging review. If you need further assistance or have any questions, please feel free to reach out. We're always ready to help.
Warm regards,
Customer Engagement Team, Cerebral
S
Skylar · 2 reviews · Experienced 2026-01-05 ·
★★★★★
The absolute best!
I was really at my lowest when I decided to give Cerebral a try. I have had nothing but the best care! From everyone! Not just my therapist! They truly saved my life.
Reply from Cerebral2026-01-06
Dear Skylar,
Thank you for choosing to share your positive feedback about Cerebral! We're encouraged to hear about your good experience with us, as our team consistently strives to provide high-quality care and service.
We're always here to support you! If you need further assistance or have any questions, please feel free to reach out.
Kind regards,
Customer Engagement Team, Cerebral
L
Lana · 2 reviews · Experienced 2025-12-21 ·
★★★★★
The doctor was very helpful and…
The doctor was very helpful and professional. Despite the issue I have with my insurance, she was able to help me and prescribe me much-needed medicine for 3 months. I like that my medicine will be sent straight to my home. Very convenient.
Reply from Cerebral2026-01-05
Hello Lana,
We appreciate your positive feedback about Cerebral! It's heartening to hear that you had a good experience with us, as our team consistently strives to provide high-quality care and service.
Your kind words motivate us to keep pushing the bar higher.
Thank you again for your encouraging review. If you need further assistance or have any questions, please feel free to reach out. We're always ready to help.
Warm regards,
Customer Engagement Team, Cerebral
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