Cheapflightbuddy (cheapflightbuddy.com) has a 2.5 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Travel & Vacation and its reputation is poor. 62% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Price, Customer service. Last updated 2026-09-06.
Most reviewers were somewhat happy with their experience overall. Customers frequently praise the helpful and polite staff for providing clear assistance and guidance during the booking process. Consumers genuinely appreciate when agents remain calm, patient, and completely available to answer questions and resolve issues. Some reviewers were not happy with unexpected extra fees and sudden changes to their flight details after initial purchase. People mentioned that attractive initial low rates often led to subsequent demands for significantly higher payments to secure guaranteed tickets. Additionally, several travelers experienced long wait times and difficulties when attempting to request refunds or cancelations.
Auto-generated from all reviews of this business. For reference only.Watch Out Booking With This Company...I booked a flight paid it in full...then they called and wanted more money and said my flight was only booked on standby unless I paid almost double the price on top of what I already paid to 100% confirm my reservation...that's a total scam..... DON'T USE THIS SITE....
Absolutely DO NOT use this company. It is bait-and-switch. They make you pay for the flight, tell you that you have the flight, then call and say you have to pay $400 more for that flight and there are NO refunds for what you already paid. You cannot get any money back even though it was 30 min later. DO NOT use them.
Booked at a price, then found out it was a standby ticket and no refunds were offered. Had to pay up to confirmation. Do not use this service
Mr. Jay got patience with me booking a flight to Orlando. Great customer service!! I will definitely recommend him to my friends and family. Thank you so much for your help!!!
Purchased round trip tickets for 3 people from Rochester, NY to Reno, NV. Website was cheapflightsbuddy.com Was given a purchase price of $630.45 and received my itinerary. The following morning I received a call from the company stating that the standby tickets were no longer available and that they would work to get me a better deal and call back. I googled the website and found out information that they scam many people and use a bait and switch tactics to con people into paying more than double that they originally offered for the fare. Received a call back within a few hours. They stated the total trip now would be $1400 for basically the same airline and times. I politely said no thank you just please refund my money as no tickets were ever purchased. He said we cannot refund you would need to purchase tickets thru them. I ask why my money would not be refunded and he stated it was a standby fee at this point without purchasing any tickets. I have contacted my credit card company, they said nothing they can do until the transaction is no longer pending.
Asher was very professional and he possesses great knowledge. Excellent customer service!
Asher was great very helpful. The best.
Only rated 1 star cause no stars were not an option. terrible that these people scam you out of your money then offer you a flight 20 days later. IF i needed to fliy in 20 days I would have bought a ticket for that day. They are nothing but a scam. Their "upgrade fee" was MORE than the ticket price from Southwest directly. Then they said I should have known it was a scam when i saw the price. The disclaimer about historical data means you can only fly when they say you can not when you are scheduled for this company sucks and should be shut down.
This agency is a scamming business, don’t know why UA and many airline use them as the agency to sell ticket. They firstly bait customers which cheap fare, then when customer check out to reservation and pay , they then create situations telling customers the fare only one stop , customers need to pay more to get the flight on schedule.. I booked and paid 2 weeks in advance and they waited for last hours to send the confirmation.. I called them many many times in 24 hours rule to check in on line , they have never picked up the phone… they ran this business couple guys , I remembered Trevor .. which I talked to him, the conversation acted like scammers, they tried to rush you and squeezed you after checking out and paid … never book the flight through this agency… FBI should watch their eyes in their monkey business.. I had to book another flight through Expedia which I got a confirmation at once after booking. Now I am asking for refund , UA only accepted to use the opening ticket for a year.. very frustrating in this Cheapflightbuddy… got hard time and anxious , worry…
Definitely a scam. I purchased a ticket on 3/13/26 for $198 round trip to Miami. My phone immediately started ringing. They called six times in a row but never left a message. I got an email last night saying they needed more information. I called and the rep told me there were no more seats on the my flight. But then he proceeds to tell me if I pay an additional $280 I could get a flight similar to the time I had requested. I asked him if that was the case why did they seat me on the flight in the first place. There were plenty of seats when I made the reservation. He was rude and told him I would call back after I checked some things out. I hung up and he called right back asking why I hung up and he needed me to pay the money now if I want to go on my trip. He also stated that if I didn’t pay it I would just be wasting money because it’s non refundable and I might as well pay the extra. I’m furious! I set my flight up with my family because we are going together. Now I’m out of the $200 and still don’t have a ticket. I called my bank and they said I can’t dispute it until after the money is pulled from my account. It’s currently pending because they want me to pay more. I don’t how it’s going to play out because I’ve never had this happen before. But either way I’m screwed. I’m really sorry to anyone else this has happened to and I hope it works out for you.
This airline is absolute trash. Absolute scam. Called and told me that I had no carry on and tried sending me to Canada saying that it was a closer airport while it was way different from where I needed to be. Lost $600 because of these people. Also tried sending me to an airport three hours away. Also tried to get me to spend and extra $300. I do not recommend them.
I attempted to purchase an airline ticket through cheapflightbuddy.com at the advertised price. After submitting the order online, the company called me and claimed the price had suddenly doubled just minutes after I placed the order. They said I did not actually have a ticket unless I agreed to pay the new, much higher price. I declined the price increase and requested a refund of the $314 they had already charged. They refused, claiming the ticket was “non-refundable.” However, no ticket was ever issued and no reservation exists, because I did not agree to the higher price. Despite this, they are holding my $314 for a ticket that was never confirmed or delivered. In addition, they have repeatedly called me throughout the day—sometimes as late as 10:30 PM—pressuring me to pay the increased price. I have reported this transaction to my credit card company as fraudulent and am disputing the charge. This appears to be a bait-and-switch practice, and I strongly caution others before attempting to book through this company.
Seemed as if I was booking specific flight. Quickly got a a call that it was only available for a higher price. Offered to do an upgrade.
This site is a scam. DO NOT USE!! They get you by offering a very low price. With the ticket I purchased I could not select my seat, have any carry on or pay for a suitcase. The dates were not locked in they were open dates. Once I called I had to pay $300 addition for the departure and return flight. In addition, the airport was was changed. I will NEVER use this site again.
Asher was so helpful and very knowledgeable. He was polite professional, and very helpful. Thank you so much for your assistance
So scam here they book fake tickets not even have flight and no cancelation that's stalling ppl don't book this website otherwise end up calling scams
The cheap flights advertised are not available. They will say that you have to "be flexible" meaning that the dates, airlines and times will change, and (in my case) cost 3 x more than they advertised. They have exorbitant charges for refunds, and when you ask for one, they will transfer you to different people who try to convince you to just pay more for a "full fare" flight. They are a SCAM.
PLEASE DO NOT USE THIS COMPANY!! I paid for the price of the ticket . Then I get an email stating “we’re unable to process your flight without speaking with you “. I call cheapflightbuddy and they inform me there are several restrictions they have to let me know before processing the payment. I was told I couldn’t bring luggage, and I would possibly be on standby for a different date. But if I paid extra I could get my regular flight. They seem to plot and scheme on the public and this company should be shut down. They’re not up front and honest with their prices. And they deny refunds . Big mistake to use this company.
Asher was so helpful in trying to help me with my situation. He got my return back and a credit for future flights.
Horrible experience long wait, change of price. Not recommended
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