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China Highlights Train Ticket Service (chinahighlightstrain.com) has a 4.7 out of 5 rating on OK.one, based on 266 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is excellent. Praise is nearly unanimous, with 95% rating it 4 stars or higher; The business has replied to 20% of negative reviews; 51 of them were added in the last 12 months. Last updated 2026-10-24.
Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the streamlined booking process, noting that dedicated staff members provide prompt, professional, and highly efficient assistance with all necessary travel arrangements. Individual travelers find daily communication exceptionally smooth and reliable, ensuring that planning complex rail journeys through the foreign region remains completely seamless and worry-free. Some reviewers were not happy with occasional ticket availability challenges and sold-out options encountered during extremely busy peak travel holiday periods. A few other people also noticed unexpected discrepancies regarding first class seat availability when coordinating their international bookings with the agency.
Auto-generated from all reviews of this business. For reference only.I've used the service to book tickets between Kowloon and Shenzhen on several occasions and the results have been great. Confirmation is by email. The actual tickets are linked to your ID/passport. I've recommended it to colleagues.
Unfortunately we were trying to book from Yangzhou to Shanghai at the start of the national holidays in October and the Business Class tickets were sold out instantaneously. Fortunately, Trent from China Highlights was able to book us a 2nd class seat. We hardly notices the difference as it was only a 2 hour trip and were thankful for the follow-up service,
We received the tickets on time and the quality of the service was good.
The site was very easy to use and the service from Trent was excellent. He communicated well through the whole process. I was able to get all 5 tickets and it made my holiday stress free.
Absolutely fabulous! My agent was Fabio.He kept me informed about when tickets will be available.Was super prompt with answers to my questions. I was worried that the typhoon in HK might cancel my train and Fabio kept me informed at all times.He also explained other options.I will use this service again!
Fantastic team pulled together my 7x high speed train journeys during a Chinese holiday season. What service! I got seats on all the trains I requested. A star performance!
Excellent quick service. I would recommend and use again.
Fantastic service, availability and flexibility! I can only recommend! Great job!
They are really helpful with everything. Booked my tickets and issued them in time. I would highly recommend them while booking trains in China.
Highly recommended! Response was fast from the staff- Trent who was able to help us booked 1st class & even business class seats for the train trips! Do use this website to book intercity trains when travelling in China.
We used China Highlights Train Ticket Service to purchase the tickets we needed for our domestic travel during our trip to China. Excellent service and excellent customer support; I highly recommend them.
Very professional staff All our questions where anwered in a short time. Thank you
Highly recommended service. We had to change some trains and the team was very helpful and kind. If the trains were full, they offered many alternatives or even the refund. Customer service used to answer in short time.
China Highlights supplied a superior service, special mention for Annie who was always helpful and knowledgeable.
Booked my train ticket from Beijing to Shanghai with them. Very helpful and easy to work with.
Great service, we had to change the train tickets 2 times for personal reasons and the team was very helpfull and reactive to all our requests. Made our trip to China do much easier.
I would like to express my sincere gratitude to Annie for her outstanding support and dedication throughout the entire booking process. From the very beginning, she has shown great professionalism, patience, and commitment, helping me with every detail of my trip. Her communication has been clear, timely, and efficient, which gave me a lot of confidence and peace of mind. Without a doubt, professionals like Annie make a real difference in customer service. If there is any way to leave formal feedback or share my experience with her supervisors, I will gladly do so. She truly deserves recognition for her excellent work. Thank you again, Annie.
Tickets were booked in April for first week of September departure. There will be emails sent to acknowledge the booking and disclaimer that the tickets will only be available and confirmed 15 days before departure. We were notified in end-August that the tickets were confirmed. On departure day, we confirmed again with the train reception desk if tickets were valid and all was a breeze after; just had to present valid passport to the train attendant before boarding.
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